It hasn't gotten any better smh came here because my husband was like they should've improved we haven't been back in years. Well jokes on us bc tables were littered with food and trash. The cashier was on her cell phone the whole time we were in line and whole checking us out. I got the honey chipotle chicken it was good flavor wise but the chicken was dry. Rice was undercooked with crunchy bites here and there. The drink area needs some tlc as there were gnats flying around the area and a sour smell. read more

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I don't mind spending my money. But give me what I pay for. They gave me a less than a half bag of chips that I paid $1.85 for? A salad with barely a scoop of brisket and a spoonful of salad dressing for $19.36. Chipotle got me messed up. I knew I should've went home to cook. They don't have to worry about me again and this after I tried to give them another chance. If you can't afford the cost of doing business don't go into business. Period. To cheat a customer in this economy is diabolical. I'll pay but give me what I'm paying for or don't worry about me patronizing your business. 2:00pm. Camp Creek Marketplace. read more

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I haven't been to this location in a few years and recently received a Chipotle gift card and decided to visit this location. When I entered the location, the entire staff was talking loud and going back and forth with each other. There wasn't an aggressive vibe to it, but definitely not a workplace conversation. There were two people in front of me, and while waiting I heard the preparer tell the first lady that they were out of sour cream. I should have walked out. Its crazy to me when restaurants run out of condiments. There is a Target right next door and a Publix nearby, so I ask the lady what they were substituting for the missing sour cream. She rudely replied, you can come back another day. Damn! Instead I asked, what about free guac? She says no, we don't give out free guac. I went ahead and ordered because I have sour cream at home, and really just wanted to get rid of the gift card. I grabbed the store managers card as I was leaving, but decided not to reach out...I'm pretty sure he knows exactly what kind of staff he has. read more

Today made me understand the low ratings. Stood in line, no honey chicken. I wait patiently and literally 8 people go in front of me while Im waiting. Finally start my bowl and there are no veggies. Its 6+ people working so HOW is this table empty and needing proteins, rice and veggies? The manager fat ass was eating when I came in but the customers dont have any food is wild to me. I decided not to complete my order. Why spend $20 on meal and cant have what I want? N9t to mention the store was dirty and dingy. read more

Apparently they don't open at 10:45... door locked, full staff inside just looking at me at 10:50am

Located in the Camp Creek Marketplace across from Target. Free parking is available. I stopped by to pick up me some lunch and when I went to open the door the restaurant was not open yet. The door stated the restaurant would open at 10:45 am. My phone displayed 10:32 am. I leaned on the railing to wait for the doors to be unlocked. I never heard the doors being unlocked. At 10:48 am I walked back to the doors to check and they were still locked. The workers were inside just looking at us outside waiting to enter. One of the guests standing outside knew one of the managers. She called her and the manager stated they wouldn't be opening until 11:15 am. I got back in m car and drove off. Time and time again I try to give this location a chance and they fail every time. As I was telling a friend this she responded with her displeasure at the Chiptole on Howell Mill and a couple of other locations in the city. read more

This Is The Worst Chipotle I Ever Ate From In My Life. I Ordered A Bowl With Chicken. The Order Had No Chicken And The Two Mexican Coke Soda Were Not Delivered. Plus The Mild Tomato Sauce Was Hot Sauce. What You Can Do Is Hire A New Restaurant Manager. read more

Chipotle Mexican Grill - No Chicken, No Coke Sodas - Mexican Near Me - East Point, Georgia

I ordered my food through DoorDash and it came burnt. Everytime i order from this location it is some bull. The employees have nasty attitudes, the restaurant is always dirty and they are always out of somethingThis is the worst place to ever order from. read more

Chipotle Mexican Grill - Burnt quesadilla - Mexican Near Me - East Point, Georgia

The customer service is horrible at this location. The food is mediocre at best. This is the worst Chipotle I've ordered from. Spend your money elsewhere. read more

I came here during the week around 2. The restaurant was out of pretty much everything. They told everyone in line that it would be a 20 minute wait for chicken and rice. I decided to wait then a few minutes later another person said that they couldn't serve us (several people in line) because of a very large catering order. I left and went to another Chipotle. I would think if it's a catering order they would be better prepared to serve customers that come into the restaurant but also have their order taken care of prior to the lunch rush. Ambiance was ok; they were nice about it I guess. read more

Boyyyyy, what a difference time can make...This Chipotle has went to sh*t!!! I understand that "The Plandemic" has hit certain sectors harder than others and restaurants, retail and the customer service industries certainly fall in there amongst those, but "Jeez Louise"...This location BARELY makes an effort!! Since my initial few visits, the service has gotten steadily and progressively worse and has yet to trend back upwards. Thankfully, the quality of the food has remained at least "solid". I like Chipotle overall and this is the only 1 immediately close to my regular movements, so I suffer it when I need a fix, but it's still TRASH!! So most recently, I made an online order and arrived 10 minutes AFTER my order was supposed to be ready and it still WASN'T ready! I inquired about it and the young lady was like, "Sorry, your order didn't register for some reason". Ok, that's fine, but I'm here now and showing you that the order was made AND paid for, so it would only make sense, that since you are now looking me in my face and you know the situation, between you and the young lady working next to you, after you finish what you're in the middle of, that you would next go ahead and knock out my little burrito and everybody get back to business...Easy right!? NOPE!! I stand there for another 10-15 minutes and ONLY after I ask for a Manager, do you start work on my single, solitary burrito...REALLY!?!? WTF!?!? And then, after finally attending to my order, to hand me my burrito with a half-assed, muted, mumbled, mush-mouthed apology, is that pure and unadulterated, homegrown, bulls**t!!! No complimentary chips, salsa, drink, extra cup of queso - NOTHING!?!? My original 4-star review was 1 of the ONLY positive reviews for this location and it was NEVER acknowledged...Y'all gotta' do better!!! read more

Every time I go to this location the lobby is filthy and smelly and the utensil station is in disarray. The customer service is fair but I often observe the workers touching various surfaces including their phones without changing their gloves. The workers have bleached hats and don't appear to maintain the standard of dress I observe at other locations. Whoever is managing this location should be ashamed. read more

Absolutely not!! First time at this location and the service is horrible and to add insult there is an older man who is behind the counter wiping with a towel over the food!!!! Then let's talk about the customer service I understand that most of the workers are young but owners PLEASE choose better!!! I was excited about this location and I will not be back again!! read more

Inconsistence with the service and food, can get very poor service most of the time.

Always running out of stuff. If you close at 11 you shouldn't run out of much til 10 ish not 2 hours before at peak hours. More chips and pico read more

Slowest chipotle on earth. The workers just stand around and let the line build up. Then you wait 30 mins just for them to say they're out of all ingredients. read more

Chipotle Mexican Grill - Mexican Near Me - East Point, Georgia

I ordered 3 beef barbacoa tacos. I chose to add lettuce and cheese so I don't understand how can u forget to add lettuce. It always seems to be something! I always add a tip when I order online but that is the last time. I'm tired of tipping to find out my order is missing something or wrong! read more

Sorry Guys.. but i tried even after i was advised not to go here the wife and i stopped in here for a couple of burritos. Rice was crispy, beans tasted off and the sour cream was watery. I tried calling the location's phone number to no avail as i guess they are oblivious to the telephone ringing. I definitely won't return as a lack of pride in a foodservice type environment is going to get someone very sick. Please go to another location as it seems there is no qualified leadership or anyone that cares about anything at this locale. read more

Terrible customer service and restaurant dining area tables are filthy. The food prep area clean. My experience today was it's worst ever. I watched a server make food that dropped onto the table, instead of her properly, disposing of it, she put it right back with the rest of the food. Furthermore, I asked for a new lid, because the one that I was given was dirty, the server gave me lip back as to why I needed a new lid and stated that her gloves are dirty and it's gonna get dirty again instead of changing her dirty gloves. New staff in new management needs to take over the store as soon as possible. read more

If I could leave a zero I would! I want to first say, I've "always" ordered from this store. I usually order from the app. The online servers r usually spot on with my order & the order is ready when it should be. When I tip in the app, the or is always wrong or cold, but if I don't tip in app, it's right on time. Go figure. Well today was totally all screwed up. I asked for pickup at the Camp Creek Pkway Restaurant, ordered & paid. When it sent confirmation, it gave me a totally different store (S Cobb Dr). Im like huh? I ran inside, spoke to an employee who asked the supv/Mgr to help me. He saw it & said change the location. It changed. I waited & waited & waited & no one called brought food to the take out shelf. I asked the lady about my order. She didn't see my name. She looked in my phone & saw the order for p/u at her store, but when we looked at the details of the order, it still had the other store. So she went back to the guy, who said theirs nothing he can do. It's in the app. I'm like huh? I'm not paying Chipotle almost $15 for no food, you have to do better than that. He said ma'am, go back on app & try to get a refund there. I tried but couldn't. 19 minutes later I'M PISSED!! I went back to him & said I need you to give me Chipotle Customer Service number. It doesn't make any sense for ME to be wasting MY TIME getting a refund, when YOU see there is a problem with the app. You see I've paid for an order. Chipotle app & the issue with where they link some none existing restaurant is NIT my problem. But you're making it my problem, when you could've just made the bowl & sent me on my way. He reaches in a slot & gave me a catering card and told me to try this. I told him try what? Don't give me anything and expect me to figure it out. Tell me what you think might help me, since you won't. And that's when he gave me the customer service #. Omg!!! I called the # and told her to forgive me if I sound uneasy, but I'm very frustrated. I told her what happened. When I finished, she apologized and told me she had looked it up and already issued a refund and sent it to my email. The funny thing is I never told this woman my name, not one time. She listened to me and apparently was doing her research at the same time. THAT WAS CUSTOMER SERVICE! I will NEVER go back to the Camp Creek store again, but because of her, I will definitely go to another store. read more

Where do I start? Ordering my food went well. No skimping. The line was backed up because of issues at the register..no problem still. I get to the register an I'm asked if I want a drink and I say sure and I'm rung up. I'm handed a small cup after I'm rung up and never given a receipt. I asked to pay for a large cup and cashier looks at me and tells me "No" because it would involve her getting a refund and her having to ring it up. I said, "Oh, no worries that's okay..she said "No", again. I looked at her and just walked to get my drink (because of various reasons). I try to get ice and there is no ice, I get to the juice/condiment/silverware area and it's a complete disaster. I carefully look and reach for forks and there are no forks or knives. I get the juice and the juice is fermented! I guess everyone but me knew not to touch the juice. Please can someone come help this location or just shut it down..PLEASE! This place is horrible! The worst ever! We know it takes a lot to mess up a Chipotle experience. They demolished it! read more

Chipotle Mexican Grill - Bad mannered Chipotle worker/cashier - Mexican Near Me - East Point, Georgia

Quick eats on the run I was in town for business travel and had planned to check out Krog Street Market for lunch before making my flight back but work got in the way. I stopped here on the way to the airport for a quick lunch. I haven't been to Chipotle recently but their salad bowl did the trick to fill me up. The quick, friendly service and clean dining area were appreciated. read more

Chipotle Mexican Grill - Salad with chicken. - Mexican Near Me - East Point, Georgia

This Chipotle ALWAYS gets my order wrong when I use the app. I ONLY WHAT I ORDERED IF I STAND IN LINE. Then my order still has the wrong ingredients added by it's preparer. That's anytime of the day, any day. It's pretty busy here and I've been here and they'll be out of everything green (green peppers,lettuce, onions,guacamole,etc .) I don't wanna stand in line because of social distancing. I check my order every time my wife orders and it is the same order every time. This place needs some help for real. I've been coming here for 7yrs and my experiences have been mostly bad. I always have to go into the restaurant read more

Chipotle Mexican Grill - NOT WHAT I ORDERED!!! NO MEDIUM GREEN NO GREEN PEPPERS NO ONION - Mexican Near Me - East Point, Georgia

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No expectations or added comments. Just know that the service has NOT gotten better and it's still not clean.

When I asked how long my order would take or where in the que my order is, the Chipotle server was extremely rude and told me "I don't know". There was one other person in the to go line and five people in the regular line. It take zero dollars to be civil and have good customer service. I understand that staff if stressed; however, the restaurant was not busy at all!!! read more

Chipotle Mexican Grill - Mexican Near Me - East Point, Georgia

Overall this chipotle is all right. The food is pretty fresh but every time I go, I have to bother them about something that is missing on my order and my last order had a couple items missing and I didn't notice until I got home. I get the veggie bowl because it has guacamole, and for some reason, it was removed off my order. Very disappointing and all chipotle automated system did was offer me a free drink, they just need to get better about their accuracy. When i get a salad i always have to ask for the vinaigrette dressing it's frustrating. And my last bowl had barely any salad in it for a salad i hope this improves at this location cuss overall I enjoy the veggie salad bowl but recent visit it didn't fully meet expectations of order read more

This was a GrubHub order. I ordered kids tacos with tomatoes, black beans and chicken. This is how my order came to me. A little common sense would have told whoever made the order to put the sauce in the small container and the tomatoes on the side, or even both in a separate container. Sadly, I didn't even order the red sauce and that was what ruined my entire plate. read more

Chipotle Mexican Grill - Tortillas, chicken, black beans, hot salsa and pico. - Mexican Near Me - East Point, Georgia

Literally this was the WORST chipotle I've ever had in my life. The rice was severely undercooked and crunchy and all of the toppings and vegetables were killed with salt, so it was pretty much inedible. I just did a pickup so I can't comment on the service or ambiance, but if the food is this bad I can't imagaine what the rest is like. read more

If I could leave ZERO stars I would. This has to be the nastiest / most disgusting Chipotle I've ever gone into. When I walked in, food was all over the floor. The counters were covered in old food. The serving area was in total disarray. Every employee there looked as if they were teenagers. I couldn't believe the condition of the establishment. So, I asked the employees what happened and they blamed it on being short staff. As bad as I wanted Chipotle, I couldn't bring myself to eat anything out of that store. I attempted to call the store and speak with the manager, general manager or owner, but got a call center in another country. This is truly sad. I know this location is in a predominantly black neighborhood m, but we deserve better. read more

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NOT CLEAN! In some places I could not see the food through the glass sneeze guard. The glass was cloudy and un-wiped. Ive never been in a chipotle where I've it's noticeably not clean. The metal cans they serve the food from had crust and Rice was spilled on the counter. I've also never been in a chipotle where it's taken so long to get served. Service attitudes were not rude but not pleasant. I'll continue to eat chipotle, just not from this location. read more

Why are they even open they never have anything. Always out white rice and chicken the staff is very unprofessional cursing when customers are waiting to get food. The kids are always rushing and asking where my replacement time for me to go they don't even make the bowls right . I said fire everyone and start over the store needs a redo.its always sticky on the floor as well. read more

This Chipotle needs to close!! ZERO STARS is the true rating! Throw the whole location away!! The office ordered food for lunch at 11ish, with a 11:40 and 11:50 pickup time. When our pickup person arrived, one order was missing and they refused to re-make the dish. A LOT of people were calling the corporate office today for missing food. Is this location a franchise cuz they're running the owner's business into the ground?!!! Bathrooms are disgusting. Tables ain't been cleaned. Even the barbacoa is mainly fat without actual meat in comparison to Roswell and Douglasville locations. My barbacoa salad has very little salad. There are 6 spinach leaves and no lettuce. This location stays out of cheese or veggies. Will continue avoiding this location in the future. Just keep driving. read more

Very UNPROFESSIONAL! I wasn't finish with my order and the young lady just started doing something else. It's extremely disheartening to have such a disdain experience from a corporate store. Training is definitely needed ASAP! oh and I was overcharged ‼‼‼ read more

Visited on 9/25/22, they only take online orders only even if you're walking in. Never saw a Chipotle do this, they need to get this together. Big inconvenience having to order online and wait when I'm right here. Foolishness. I will patron another location. read more

Terrible service and not prepared to make food at 12pm lunch time. Workers lack costumer service skills

I haven't been having the best of luck with take-out/delivery over the past couple of months. I'm completely empathetic because of the times we're in, so I refuse to give up hope. I like to eat Chipotle since they have veggie options. My order was the sofritos bowl. I didn't receive the sour cream requested, and I had cheese on my food that I didn't request. My daughter said her food was ok. My son said his chips were too salty (and that says a lot because he usually doesn't complain). I was just ready for my sour cream lol. I give this meal three stars for being 30 minutes after the anticipated delivery time with no communication, my order being incorrect, and no one answering the phone when I attempted to stop the delivery driver to make sure my sour cream wasn't in the car. read more

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Ordered a lemonade for my daughter she and her younger brother drank it. After dinner put the food away and noticed a stench in the cup, the juice was sour! I am so upset! So disappointed that I allowed her to drink what I thought was a healthier alternative! Not going to chipotle ever again! read more

Chipotle is omnipresent in the DC area, so when I moved back to Atlanta, I was hard-pressed to find one. I was excited that there was one that was near my house, so my fiance and I went in to grab dinner one time after work. Big mistake! The line was super long (on an off-time, well before the typical dinner rush time), but wasn't moving the way that Chipotle usually does. The cleanliness of this particular restaurant is substandard, and there was no soap OR toilet paper in the bathroom...so how do employees wash their hands?! They had skimpy portions of the chicken, and there were little gnats flying near the food area. Our cashier was extremely rude and was very unprofessional. It was disappointing because I will never step foot in this particular one again. I'd rather eat PB&J. You are better off patronizing a place that actually wants your business and isn't a major health violation. read more

I am in love with chipotle! I think this is my number one fast food option. I hate when they're out of things like steak, but for the most part, I never have a problem anything best believe if you're in the camp creek area you're gonna be waiting 10 minutes in line for that perfect bowl you've been Feenin for. Customer service varies, but the meal is always to die for. read more

Okay!!! I see these reviews & was kinda hesitant on stopping this evening. It's around 10 PM. The place is clean. The girls at the front counter are one point wiping things down. They are very attentive to customers needs/wants & restocking the food, even with it being close to closing. They did have a situation where they only able to take credit cards as your payment. I don't know what that's about but overall it was a great experience. Makayla (I hope I spelled your name right ) thankfully was very nice explaining & even apologize for the inconvenience. That's what I'm talking about. Come through with the great customer service skills. I ordered a tofu bowl and was I able to test out the taste before purchase. 2/7/24 around 10pm read more