This location is consistently disappointing. I stopped in for a burrito bowl, and they were out of almost everything. I waited for a fresh batch of white rice, but the employees were moving very slowly because they were busy talking with each other instead of focusing on customers. The delays caused them to fall behind on orders, and the wait became much longer than it should have been. I was there so long that I ended up leaving without the chips I had already paid for. Overall, this was a very frustrating experience. Better inventory management, improved customer service, and more attention to preparing orders efficiently would make a big difference. I won't be returning to this location. read more

I love a good Chipotle moment. However, this store is dirty. The bathroom was foul. Had I seen that before I ordered? I don't think I would've gotten food here. They were out of Barbacoa and guacamole by 7:30 PM on a Friday night. It just felt like poor planning. The honey chipotle chicken was good. It's a newer menu item and the lime cilantro sauce was excellent. The pricing is getting just a bit ridiculous for me. Everything is an up charge. The line was crazy slow. There weren't that many people in front of us, but the staff just couldn't seem to get it together. read more

I went here for the first time and was a little disappointed. No one told me the food was kinda bland and in need of seasoning I ordered a bowl with double chicken, rice, black beans, and a few other toppings along with a side of steak. I had to get more meat because the first scoop was pathetic. I let them get away with charging extra because I was too tired to put up a fight. The bowl looked and smelled great but the taste was bleh! I'll have to try Qdoba next for the first time and see if that'll be the last time as well read more

Coming to this place is like deciding whether to hit or stand on a 16 and your dealer has a 20! Worker in the back cooking stopped, to answer a phone call about his credit card payments! Like bro there's a line of people and yall low on meat! Rather drive an extra 15 minutes to a different location read more

Ordered multiple orders for lunch at work. Everything was spot on and very good ! Burrito bowls are highly recommended !

We ordered online for pick up. When we got home, my daughter's kids chicken quesadilla meal was a steak rice and bean bowl. We had a substantially small amount of chips. And then overall food quality was not good. read more

I ordered a burrito and bowl asked for lettuce on the bowl they put on my burrito I corrected them they proceeded to take one pinch of lettuce off then rolls it and put it in my bag read more

I've tried but can't do this place anymore. Not like they use to be, not fresh, fatty carnitas and stale chips the last few times. All for $20. Qdoba or Moe's are now my #1. read more

Chipotle Mexican Grill - A hunk of carnitas' fat. - Fast Food Near Me - Fairview Heights, Illinois

I ordered a vegetable bowl delivery and it showed up with no rice. Only a bowl of vegetables and when I contacted the store they said they were out of rice. not sure why they let me still pay $25 for a meal delivery knowing the meal was sold out! read more

I ordered on the Chipotle app on November 3, 2025 using my rewards for part of the order. I placed the order at approximately 5:43 pm. I chose to pick up the order at 6:10 pm to provide the employees additional time to prepare my order. I checked the status of my order several times and observed at 6:08 pm that the information had not changed from the order being received. Then, two minutes later, the information changed to order ready for pickup. I immediately left my house and upon arrival at Chipotle learned that my order had already been picked up. The manager admitted that no one had confirmed its pickup. Instead of automatically offering to prepare my order anew, I had to request that they do this. To make matters worse, when I arrived home, I discovered that my double order of chicken was not provided. See photo attached. Thankfully Rex, Chipotle's customer service representative was very understanding of my situation and refunded my order. Better customer service from the manager would have prevented my complaint and my giving this Chipotle location a poor rating. read more

Chipotle Mexican Grill - Fast Food Near Me - Fairview Heights, Illinois

For a fast food meal, this is one of the better ones to get I think. Managed to maintain my vegan diet, with a pretty tasty, meal. It wasn't overly salty or oily, which kicked it up from 3 to 4 stars. The fact that they offer Sofritas as a meat substitute makes them better in my opinion than their closest competitor, who seems to be withdrawing from offering a meat substitute. The service was quick, and the physical store was okay. read more

Chipotle Mexican Grill - Sofritas Bowl - Fast Food Near Me - Fairview Heights, Illinois

Every once in a while our orders from this location taste good and have reasonable portions... and then there was this recent order. To be fair to them, we ordered the salsa, sour cream, and guac on the side so we didn't expect the bowl to be full. The rice was bland and not fresh, and the rest of the meal didn't have a great flavor. In past orders the chips have been stale and unpleasantly tangy. read more

Chipotle Mexican Grill - Bowl with black beans, rice, cheese - Fast Food Near Me - Fairview Heights, Illinois

Not customer friendly. Counter and tables were Filthy. Trash cans overflowing. Windows were dirty. Food was good of you can past the filth. read more

We love Chipotle. The food is fresh and always good. This was our first visit to this store. The team preparing our food were great! Very friendly. The woman who rang us up must have been having a very bad day. She was blunt, harsh, and seemingly annoyed by us. While I really was disappointed by that, I was more shocked by the number of hickey's on her neck. It's uncomfortable in a family restaurant with preteens and having to explain that. I wish she'd have more respect for herself. Not the image I would expect from Chipotle. read more

Chipolte Mexican Grill in Fairview Heights has delicious food as always. The burritos and bowls are loaded full and fresh tasting. The only thing holding this location back is how messy the dining area always is. The manager needs retraining on how to motivate employees on work ethic or the owner needs to hiring someone to just monitor the dining area for cleanliness. Walk to the famous chicken place just down the street and see how a fast food restaurant's dining room should look. Do better. read more

I sent an email to manager/owner No response. The restaurant was DISGUSTING! Poor performance in Cleanliness & Customer Service . A Health Inspector should visit this place . I asked where the rating was posted No one knew ?? I took pictures also and sent them to the manager. read more

Despite photos in chipotles commercials the brisket we recieved were tiny pieces of brisket Despite the photos showing slices. When I say tiny they were tiny and not much of them! read more

WORST. CHIPOTLE. EVER. I showed up to place an order. There was a sign on the door that said you could only have pico or guacamole if you ordered on line because of supply line issues. What? What does your method of ordering have to do with the quantity available??? A police officer came in, read the sign, and "said there's two qdoba's in town and one Chipotle. Now I know why." He left. I haven't been back. read more

This is legitimately the worst chipotle in the country. I do not say this facetiously. In the past few years, I've lived in California, Arizona, Texas, Michigan, Ohio, Virginia, Missouri and Illinois. I have been all over the country for my job, and wherever I go, I find a chipotle and eat there. For the most part, they're about the same. Same menu, same price, same service. That is, until I found this Chipotle. The first day I came in here, I was surprised to see the employees wearing headphones in one ear. They were stunningly having issues hearing peoples orders. From then on, I decided I would order online, just in case i arrived during the next bring your headphones to work day. The delivery time is merely a general suggestion at this location. The meals are regularly half an hour to an hour behind schedule. I have never once picked up an order on time, and it has truly become a game to me to see how late my order can arrive. I suggest to anyone ordering online: bring a book. Now, there is a neat shelf that every chipotle I've ever visited has, where to go orders are arranged alphabetically, to make the experience easier for all. This location, despite having that shelf, does not believe in such things. They stack all of the orders right next to the cashier, so you can enjoy the full ambiance of the Chipotle as you walk through the line and squeeze past someone trying to pay for their meal as you grab your meal. That is, if it is there. On top of the delivery times being completely wrong, the sense of urgency from the employees is crazy. They act genuinely bothered when you ask about your order that was supposed to arrive forty minutes ago. The chips are always very stale, but simply don't order chips unless you want your meal to be at the same level as the service. Whatever food you like, they're likely out of it. Whether it's chicken, beans, rice, guac, or tortillas. They truly do not discriminate and always seem to be out of multiple items. I understand it is likely not a very fun job, but I genuinely believe these employees are being held here against their will. Someone needs to have the authorities look into this, as each employee here acts truly depressed. Every motion to scoop food is accompanied with a look of absolute defeat. I have seen happier people in jail To top it off, the last time I thought I was ahead of the curve. I ordered, showed up forty five minutes later, just as my order was prepared, and sat outside as to avoid the general negative attitude of every employee here. Imagine my surprise when I walk out and the employees are getting high in the back. This location truly made me feel like I was in some sort of insane social engineering experiment where every visit the employees worked together to make the experience somehow worse than the last time. Statistically, there has to be a worst chipotle. Well, congratulations, you've found it. If I could sum up this location and it's employees, it would be with the attached picture that they kindly posted on their door. read more

Chipotle Mexican Grill - Perfect summary of this location and its employees - Fast Food Near Me - Fairview Heights, Illinois

Came here on a Friday night, just after 6. So, just the start of dinner. Most people were getting to-go orders. And still, all the tables were dirty. The line was a little long, but mostly because the workers kept making mistakes. I literally had to tell them "carne asada" three times, for my burrito. Speaking of which, as we were leaving at 6:40, they put up a sign saying that they were out of tortillas!!! Really?! How is a Mexican restaurant out of tortillas early on a Friday night?! Points to terrible management. The only thing that saves this Chipotle from a one-star review is the food itself. The carne asada was tender, and the portions were generous. That said, overall, this location is beat. read more

Chipotle Mexican Grill - No tortillas? Wut - Fast Food Near Me - Fairview Heights, Illinois

So dirty, one guy was super great and seemed to be picking up everyone else's slack. Chips were stale and plain, guacamole was just chunks of avocado. Bad location for sure read more

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Restaurant is always disgustingly filthy. I've never seen the workers clean the food prep area, serving counter, beverage station, or sauce counter. It's actually embarrassing for the franchise and the Metro East. read more

Don't come here. They won't make your food. The only person working was the guy in the back. He was good read more

Chipotle Mexican Grill - Fast Food Near Me - Fairview Heights, Illinois

There was a chicken bone in my burrito today? Unfriendly workers, not a great place overall.

They opened 30 minutes late. We spoke with one of them before waiting 30 mins. After waiting for so long and entering they said they are only serving to people who ordered online for an hour. I understand that they don't have enough employees but couldn't they have told us 30 minutes before about this? We ended up leaving. Not planning on going back to this chipotle anymore read more

I couldn't give this place zero stars, service is absolutely garbage. Long line when we walked in, and when we got to the counter it looked like a dumpster fire. The guy behind the counter, you could barely hear him. No greeting, and no rhythm. Finally got our order in (which was wrong), when we sat done the lobby looked even worse than the server line. No folks and the tables were gross. And there were 6 people working. Just absolutely horrible read more

Service here is atrocious. These kids are unprofessional and have the worst attitudes. On numerous occasions I've come in and had to ask them to change their gloves before preparing my order. The stations are filthy and this location frequently is out of items. read more

Not sure what happened here. 20 minutes behind on mobile orders. Food was overly salty. Usually love Chipotle

Service- the girl who did my order made me feel like i am wasting her time. She looked pissed and did not even smile. She needs to improve on her customer service read more

I totally understand understaffing but not understaffed today. We waited for 20 minutes hoping the guy at the grill would cut up the chicken that everyone was waiting for that was sitting with the plastic over it. Instead I waited , waited good attitude and the 15 people behind was waiting for chicken and changing to steak after waiting 15 minutes. My family of four at least got to eat and I just gave up after 20 minutes but sat and watched others become a little discouraged. It just is not cool trying to be rude to the people waiting as he put on other meat, filled up the rice while the sweet girl kept looking back to see why he wasn't cutting the meat. She said it should be a couple of minutes. Now there is literally a line out the door. I am very sympathetic to these workers but not when you have the help and people are waiting over 30 minutes now. Like I said the girl was being sweet making the bowls. The gentleman in the back could care less and acted like he didn't see what people were saying. Cashier thought it was funny. This bowl of chicken needing to be cut is going on 30 minutes. Meanwhile my family all are eating while I'm waiting. I just think not good management if there was a manager even here. read more

Chipotle Mexican Grill - Chicken sitting for 30 minutes with about 20 people waiting . - Fast Food Near Me - Fairview Heights, Illinois

I hate leaving bad reviews but this location needs some help. I should add that my food was actually ok (I only get chipotle on the road when other veggie options are scarce). The service wasn't terrible but they were out of almost everything popular and there were 16 people waiting in the restaurant for orders bought and paid for through, what I'm assuming, an app/online ordering system. I'm vegetarian and always get a bowl so my ingredients were all in stock but I felt bad for all these folks waiting for their items. Don't offer online ordering if you can't truly follow through. Also, the place was messy and staff seemed struggling to keep up. read more

First off I love Chipotle! This location is filthy! The tables, floors and windows! I can only imagine what the kitchen must look like. Also there was a slight sewer smell near the bathrooms. Will not return to this location unless they clean it up! read more

We got home with our online order and my husband's burrito had lettuce wrapped up with the paper. Then he noticed sour cream spots on his shell from the employees messy hands making his burrito which he did not order to be placed on his burrito. He's about 5 bites in and pulls a large piece of paper out of his mouth and burrito. read more

Chipotle Mexican Grill - My husband's Barbacoa burrito and the paper he found inside - Fast Food Near Me - Fairview Heights, Illinois

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This was the absolute worst experience I have had at Chipotle. When we walked in there was only one lady taking orders while the other employee was putting chairs on the top of the tables, with an hour left before closing. After being in line for over 30 minutes, 3 employees finally came to the front and one stated that they have run out of food for inside guests and they are only able to take online orders. How do you run out of food with an hour left before closing? Instead of cooking food and taking care of all of their customers they choose to clean up the restaurant and close it to dining area to in person customers. read more

Chipotle Mexican Grill - Fast Food Near Me - Fairview Heights, Illinois

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This was a free order from a previous bad catering order. Who ever the manager is at this location should be fired! We had a bad "business" meeting catering order. We received 3 free meals. My husband went in tonight to get free meals and was greeted by a teenager sticking his ear pod in and making a phone call while he walked away from my husband. Leaning against the counter talking on the phone. That would have been the beginning and the end for me. My husband is much more patient. A young girl walked up and asked him his order. He said it was like watching children play in a sand box. Everyone was extremely rude. One employee threw the sauces in the bag. Cashier was even more rude. He got home and our food was ice cold. We live 3 minutes away! I'm a part time door dasher and I will never accept an order from them again! I can see why they got closed down for E. Coli!! Here are some appetizing pictures of trash! I will be calling corporate again! read more

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Bad customer service not good at all would not go if you don't have to and they were out of ice

Well, this particular location pushes out lots of volume at the expense of quality. My food was dripping juices from the burrito and I'm pretty sure the meat was pulled from the fridge by how cold it is. But it is what it is. read more

I've gotten food here a few times, including before the pandemic. Based on my recent experience I won't be going back. I went inside to order (8/11/20). There were a few people in line ahead of me. The staff was completely disorganized and was struggling to fill any orders. They had a stack of online order tickets sitting on the counter and people showing up for their orders. They stopped helping anyone in line for 10 minutes as they made (a few) online orders. Despite there being 5 or 6 employees they could barely manage to make one item every few minutes. The woman who seemed to be somewhat in charge was totally unprofessional. She walked over to the rice area and saw that one was empty. She yanked it out and threw it several feet onto a counter. she then threw a new container into the assembly area rack, causing rice to go all over. People in line in front of me started leaving at that point. Covid Safety: The woman apparently in charge didnt have a mask on at all for most of the time I was in the store or gloves while accepting payments. She eventually put a mask on but it was well below her nose. A man in the back who was cleaning up the grill area had his mask totally under his chin. They also didn't enforce customers being required to wear a mask. This establishment is clearly very poorly managed. Go here at your own peril. read more

Worst Chipitole I've ever been to in my life . This place is filthy . They workers were all standing around , playing on their phones. I wish I would've looked around before we ate . We just left and I'm very worried we will all be sick from the unclean environment. zero stars . Just awful. They didn't even have half the ingredients on the menu bc they had t bothered to refill them. They weren't out . They just didn't want to fix it. Not to mention a cup of feces hanging out in the men's room . read more

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Every time I come to this location the line is out the door and then by the time I make it to the front they are out of product. The fact that this is the only location to choose from within local distance is ridiculous. I waited in a 20 minute line to be told to get Chicken Al Pastor would be another 10-15 minute way because they ran out and didn't let the person in the grill know. It'd be different if this was a rare occurrence but something similar always seems to be an issue. read more