I am so disappointed in Chipotle. I have been hearing so many stories how Chipotle has been kicking people out and refusing to serve people if they do not have a mask on. Tonight, my friend (who has been refused service because he forgot his mask once) and I are currently sitting here right now and a man walks in with NO mask, is ordering food with NO mask, and is having happy, go lucky conversations with the workers and who I believe is the manager with NO mask. Why is he not being kicked out??????? read more

This is the absolute worst Chipotle on earth. The employees are rude and unhelpful. We called ahead and placed an order. It was not ready when we arrived--they said someone else took our order. They said they would remake it. We waited thirty minutes and never got our food. We had to leave because we were traveling. We asked for a refund but they just shrugged and said call corporate. The corporate office refused a refund. I hope the whole franchise goes bankrupt and that whoever owns and manages this location suffers accordingly. NEVER AGAIN! read more

There super stingy with the food. You don't get your moneys worth. Even if you ask them for extra or more it's not even one scoop at another chipotle and your burrito is way smaller for a higher price read more

All I can say is do NOT do the pick up option. Contrary to common sense this location makes pick up orders wait at least 30 minutes past their pick up time while serving in walk ins. read more

Chicken bowl with maybe 3 pieces of chicken in it. Just moved to this side of town and extremely disappointed with the service at this chipotle. read more

Chipotle Mexican Grill - Mexican Near Me - Harrison, Ohio

it really stinks that when you order online you get hosed on the quantity and quality of your food. Spend $50 for four orders and they absolutely don't care about the customer. Ordered double meat and there wasn't more than single meat. 1/3rd of the cheese compared to standing in line. Wife's bowl literally had 3 pieces of chicken. NO JOKE. Daughter's had 1/2 of everything compared to standing in line. EXTREMELY DISSATISFIED and will never order online pick up. read more

Beware if you order online for pick up. We've had multiple bad experiences here where we've had to wait an hour once we arrived for a previously placed order. I would tend to agree with the inconsistent portions offered as well. read more

Our entire order was incorrect and missing items and to top it off the kids quesadilla showed not cooked and just a tortilla and cheese. I understand Covid restrictions but not cooking food at all is unacceptable. read more

Chipotle Mexican Grill - The kids quesadilla we ordered was not cooked and just cheese and a tortilla.. - Mexican Near Me - Harrison, Ohio

This location is so incredibly inconsistent with their portions and their ingredients. The only thing they consistently have done is get my online order wrong every time. The singular reason I am giving them two stars instead of one is because while I was waiting for them to re-make my two tacos that they left out of my order, the worker offered me a drink while I wait which I thought was very nice. Other than that, rarely a pleasant experience. read more

Absolutely disappointed. Online ordering is pointless and workers are slow. This has happened the last 3 times I have been here. I was hoping it was just a one time thing. Not at all. I have ordered in advance every time and showed up right on time. I have had to wait for my food for over 15 minutes over the recommended time to show up. And once waited 40 minutes for my food to finally come out. I would be a little more understanding of they were completely packed with customers but the restaurant only had 4 other customers in there that walked in after me. To add to the long waits the portions though pick up are less than when you go through the line. read more

From Michigan and stopped by this chipotle while driving to vacation down south. First of all, I always order steak and they said they ran out. Whatever no big deal. But what really ticked me off is that we had to wait for white rice and I saw one of the workers pour a huge load of salt on top it without even measuring it. As soon as I ate my order, the rice was ridiculously salty... I'm a big chipotle lover and I have never experienced this. The rice was also hard and crunchy as if it was not cooked thoroughly. Not a fun time... didn't eat half of my meal. read more

I'd recommend any chipotle location over this. The staff is always rude. When you ask for a scoop they give you less than half. Will now drive out of my way to a different location to receive good customer service and the food I pay for. read more

This store needs serious help. They are SLOW every time I come in here and I always order ahead and still end up waiting at least 15 mins past my pick up time for my order to come out and then it's usually made incorrectly on top of that. Really remarkable for a store that has 2 stations for in store orders and online. read more

I have never been disappointed in chipotle until today. I went in and the worker clearly did not want to be there. She was very rude and was rolling eyes and just did not want to be there. I feel like if you don't like interacting with people you shouldn't work where u will be doing so. On top of the rude service, our corn was FROZEN, and entirely ruined the bowl itself from the frozen crunch every time you took a bite. Upsetting in this service. read more

Worst Chipotle I've ever been too. I know, how can you screw it up? Maybe it has something to do with their left-to-right set up, which just feels wrong (like the Australia of Chipotles -- I bet the toilets flush counter clockwise too). The staff is slow and puts the wrong amounts of things. I thought it was because it was new, but after a few months it's like "Get it together! I've been to other new Chipotles, and they didn't take this long to make a simple burrito." read more

Love Chipotle, however I find this location very inconsistent. One day it's great and portions are good. The next time they rice is undercooked and the portions are tiny. My most recent visit they were out of barbacoa, soft tacos and chips, really? Like I said, very hit or miss. Wish there were more hits but it's about even. read more

I feel it was understaffed, everything on unit needed to be restocked very dirty pans. Food was looking very dried out. Had a bowl, something had way to much salt. Staff was very friendly. read more

This Mexican restaurant is out of hard taco shells at 1:45 in the afternoon. How do you run a business like this. The employee said they only make them in the morning and they re all out. I'm done with this franchise read more

Great time. My friend left his wallet and threw a wrench in the plans but overall a great time

Fast and friendly service. Same quality food as every other Chipotle I've visited. Not nearly enough seating.

I gave this Chipotle a shot even though reviews were clear about them running out of food. It was all that I read and still it was busy with customers. No line, that was a positive but they were out of some proteins (meat and beans) and the wait was 10 minutes. I was surprised by a comment that they are only allowed to portion out sour cream in the to go cups to the half way point. In order to get a full sour cream, we received 2 half filled cups. Seems like packaging waste. My order was to go so enjoyment is still TBD. read more

Chipolte food is very good and the people are nice. But online ordering is a NIGHTMARE. They are 0 for 2 with me. I placed 2 different online orders a week apart. Both times there were major mistakes. The first time my 2 chicken bowls had ZERO chicken on them. The second time I asked for Extra black beans and got ZERO. Plus the portions when you order online are super small. My sons Chicken burrito looked like a burrito from Taco Bell. He won't eat Chipolte anymore if I order online. Do Not Order Online ... NOT WORTH IT. read more

Had never eaten Chipotle before, a fan of Qdoba, but circumstances put me near this restaurant. Don't know if this is normal for them but the food was so salty I couldn't eat it. read more

This Chipotle location pretty good. Every once in awhile portions are a little less than normal but thats not that big of deal to give them a low rating. I have been to ther locations that did the same. Everytime I go in they are really quick and the place is pretty clean. read more

By far the worst Chipotle I've had, and I eat it at least once a week in various locations. The service is abysmal. There is very high turnover. The lines are always out the door. While that may seem like a good thing, it's really because they are slow. I can only attribute this to poor management. It's frustrating because the next Chipotle is 15 miles away. I really want this one to succeed. There was a time when they used table salt for the chips rather than their typical sea salt. The chips were coated with salt and disgusting. I'm certain that's not policy when sea salt runs out. Always inconsistent food portions. I typically get double chicken. There are many times double chicken to this Chipotle means single chicken to other Chipotles. read more

Really! No guac? At Chipotle... Inept, uncaring staff. Unapologetic about running out of principal food items like guacamole. Got a chicken burrito bowl. Hardly any chicken, rice was old and clumpy. Did I mention they had no guac... Ive eaten a lot of Chipotle and honestly, it's shocking how absolutely terrible this experience was. Maybe they hired all the people from the Harrison Frisch's. It was that bad. read more

I'm a fan of Chipotle for sure. I love their food, and they have by far the best salsa and guacamole over the other 2 similar restaurants. This location is always very friendly and they make you feel glad you chose them. Location is a little small, so the line is typically out the door or close to it, right around lunch time and dinner time. That is the only reason for the 3 stars b/c it is a problem - we typically leave when its like this, because the last thing I want to do is get my food and there not be a table to sit at. read more

On my visit they were out of several items that were cooking so I had to settle for something else. Empty containers and told it would be 10 minutes. Employee didn't hear me either probably because the music was so loud you had to yell at them to tell them what you wanted. Not a great experience..... read more

The food is amazing, but somehow I hate this location every single time I walk in the door. The people that work here (for the most part) are rude and loud. Almost always they're talking (inappropriately) about terrible things or bad mouthing someone else... it's tacky and annoying. They are never urgently working to serve anyone quickly at this location either. Do yourself a favor and drive a little farther to another location if good service is what you're after. read more

The workers were very generous and they give you an abundant amount of food unlike other chipotles. The woman that worked in the front line made my day with her sense of humor and kind heart!! Thank you! read more

One of the worst Chipotles around. This chipotle is very inconsistent. Their salsa varies constantly, they run out of items a lot, and their portions are all over the board. read more

Food has been cold the two times I've tried this location...staff if very friendly though

I arrived at the Harrison Chipotle at exactly 11am this morning. The door said they open at 11am. There were at least 10 of us waiting for the door to be unlocked. Patiently waiting. Waiting for the 6 or so employees to finish their cigarettes at the side entrance. I can only assume the time on the door was wrong because the 6 or so employees were NOT happy to see us patiently waiting. At 11:02 a kind, smiling employee ran to the front to let us in and held the door for us patient customers. We walked to the front of the line. we waited another 2 minutes so they could get everything ready. Perhaps the employees were not told the place opened at 11? A young, unshowered, sweaty girl with a large open sore on her forearm finally started to dish out the food. She was very annoyed we wanted food! Perhaps she had low blood sugar and needed food herself. Maybe she was being forced to work there by the government. Maybe she was there to gather information about american eating habits and report it back to the alien overlords. One can only guess. But I was absolutely certain she was not happy about dishing out food. Soon I asked for open sore to put some peppers and onions in my bowl. Open Sore said "It will be another 8 minutes". Well, at least they got to smoke their cigarettes. Who needs peppers and onions anyway? Certainly not paying customers! Who do they think they are? Showing up with money and demanding food!? What the hell!? SO lets get back to the 6 or so employees. Where did they go? Open Sore had no one to help her! Finally, an angry lady came to the front and started angrily throwing chicken on the grill. She must have had to capture the chickens this morning. I know I would be angry if I had to spend a Sunday morning luring chickens to their deaths. By the way, where does the chicken go after they cook it? The bin that used to contain chicken had charcoal briquettes in it. Well I finally got my bowl and headed home. My mouth was watering in anticipation of that first bite. Do you know what that bite tasted like? Disappointment. It tasted like disappointment. read more

Chipotle in general is great, and the food tastes good. But every time I come to this specific location they are SUPER slow. They don't have the usual assembly line system down. And I feel like I get less food-I can actually finish an entire burrito in one sitting. I wouldn't come here if it wasn't on my way home from work. read more

I eat chipotle a couple times a week and go to 3 or 4 different ones around the city. This is by far the worst. Portions are inconsistent and they often run out of food and the lines back up waiting for them to make more. Very unorganized. read more

I love chipotle! But I have to agree with the previous review. They can put too much rice in or not enough meat.

Besides the amazing food, enough cannot be said of the friendly service I receive every time I eat here! I have to say that the other fast food restaurants in Harrison should go learn how to treat their customers! Besides these things, they offer ordering online/with an app that makes it too easy and becomes a no brainer! read more

Very nice people! Explained to them it was our first chipotle experience and they were very helpful! Even comped our food for it being our first time. Food was excellent. read more

I don't know what the others are talking about. This Chipotle was just as good as any other in Cincy.

I would NEVER go back. I ordered 8 items, and give the order to them 24 hours in advance. They lost the order and still had me wait 20 min. and the Manager, never came out to apologize, she made the cashier do it. It was my daughter's birthday. Just very unorganized, poor management. There are too many folks out of work that would do a much better job. read more