First visit - I had never been to a Chipotle so I took today to try this one. The interior decor leaves something to be desired. The food was tasty enough. Food is served like a Subway. You have to listen to what others are ordering or all questions to know what the different order choices mean. I opted for the bowl since it was simple enough to understand. The workers didn't quite know what the contents of items were, which is very important for a non-meat eater. Small parking lot but enough space for someone running in to pick up a meal there's enough space.. It's one of the better places to eat in the area. read more

What happened to this chipotle!!! This location used to be fantastic at least the first 4 years after it opened. I don't know where the old staff has gone but they seriously need to find a manager that cares about the people they are hiring. Now the food is not done right & they are extremely sloppy. I stopped coming here after my food was messed up 4 different times in the last 2 months. Now I travel to the homewood location which is ok but not as horrible as Matteson. Such a disappointment. read more

This is such a good location! The workers helped me figure out I could get a burrito in a bowl. They were really nice and helpful. The food was fresh. I went around 7p on a Monday night. I had the steak and I get the vegetables and everything. So good!! Can't even deny! read more

Worst Chipotle experience I've ever had. Their new queso does not taste like real cheese, it's gritty. And they charge you extra for chips! The beans were undercooked and overall it didn't taste nearly as good as I'm used to at Chipotle. Not to mention the woman called me sir and didn't correct herself when she saw that I was obviously a woman. read more

This location is so hit or miss. Tonight I had a burrito bowl and it tasted like they dumped a pound of salt in both the barbacoa and mild salsa. I couldn't even eat it because it was too salty. I didn't bother calling or going back because the staff was so busy goofing around I knew it would be pointless. read more

This is my least favorite Chipotle, but it is the closest one to my house. The most recent time I went the rice was undercooked and crunchy. And the guacamole tasted like the avocados were starting to go bad. I like to get steak from Chipotle normally but I never get it from this location the steak is always super fatty and under seasoned. They may have gotten better since the last time I got steak, but I don't want to take that chance. Also, I asked for fajita vegetables and they were almost out but instead of asking me to hold on for a few minutes they gave me the stringy ends of the vegetables and turned around and stocked the freshly grilled ones read more

I went to the Chipotle in Mattson IL. On Saturday night Nov. 02, 2019. There are two things that I must state that worked me nervous. First there was an incident where a man's credit card was declined. The man stated that he was going to get another one from his car, but he took the unpaid for food with him, Keep in mind the cashier was a small female that look to be about 17 years of age, what believed to be the manager took over the register and then told the cashier " I told you he was going to steal the food, go get it back". I need to remind you its night and this young small lady was sent out by herself to confront this man. By the time I got to the register sometime had passed so I mentioned the young lady had not returned. I suggested that she send someone to check on her or call the police. A male worker was sent out. A short time later everyone returned. Why was this young lady put in harms way? If the food was stolen why just have her to pay for it .....lesson learned. Now my food. I got a bowl with white rice that was hard seem to be undercooked. read more

Worst Chipotle I have been to. Ordered carry out for my two friends and I, and showed up 10min after the food was supposed to be ready just to give them extra prep time. Arrived to find out they hadn't even started our order, yet, even though it was the only online order in the queue. They gave me a free large chips and drink for the wait, which was nice. However, when I arrived home with the food, all of our orders were incorrect. I couldn't finish mine because they put extra hot salsa on it that I didn't order. They didn't put guacamole on mine either. Both my friends' bowls were incredibly soup-y. read more

I ordered today through the Chipotle app for pickup and my chicken bowl was missing chicken and cheese. Like how? It specifically says chicken bowl with cheese!! I literally had a cold bowl of rice and veggies which wasn't edible. I called the store to inform them of their mistake and spoke to Karlee (spelling) who was extremely rude, unfriendly and unprofessional. She questioned that the chicken was missing (why would I make that up or waste my time??) and told me to bring the bowl back. I told her I couldn't because I was back at work and that I wanted a refund. She told me no to the refund and that I had to bring the bowl back. I'm 20 minutes away from there, inconvenienced and now I have to go out of my way after to bring the food back for their mistake. I didn't even get to eat lunch and now I have to go there once I'm off work?? Wow. Thanks for ruining my lunch and wasting my time. Poor customer service! read more

I normally don't write reviews, but I definitely had to. This is definitely by far the worst chipotle in the south suburbs, food is always cold or salty. Employees always have attitudes, just terrible. read more

Love chipotle, but hate this location. They are lazy, stingy with all the ingredients. I'm pretty sure their eating it. I won't be visiting this location no time soon read more

This. Chipotle. Sucks. Avoid at all costs. Of the 10+ times I've been there, I've had enough bad experiences to never go back. There's one abt 10-15 mins west of this one. Go there. read more

Today I had to wait for 20-30 mins while they prepared brown rice. I went at 5:30 pm so I was rather shocked. It ended up being about 4 of us waiting (some opting just get white rice instead of waiting as long). While waiting one customer was told that there were no more flour tortillas so they would have to settle for corn. A different customer opted not to wait while they mixed some more vinegarette. When I asked for lemons I was given limes because, you guessed it, they didn't have anymore. As I was getting my receipt the young lady that was cleaning the restaurant came thru the food prepping area with the garbage can. A different worker was replacing the food trays without any gloves . I decided then that enough is enough and I am leaving a review. The workers were nice but this place is clearly managed poorly. read more

They like to penny pinch the fuck out of the meat. Sometime if you come before that close that don't want to make fresh food and give you want been sitting at the bottom of the pan read more

DO NOT GO HERE!!!! Just save yourself the trouble PLEASE. These restaurant crew are NASTY. So rude I do not even have an appetite anymore, not that the bowl I paid for was going to fill me up as I got about 5 pieces of steak total. These people were whispering in my face throwing my food the shit is APPALLING I am DONE with Chipotle, seriously!!!! read more

Service is poor, they all have an attitude when I go there. Plus, I recently got food poisoning after having a steak and chicken bowl. Try another spot. read more

Placed an order today in the morning for a 1:30 p.m. pickup. I go up to the restaurant to get it (which is about 20 minutes away from my house), and when I arrive, the restaurant looks completely closed. I got no notification whatsoever about the restaurant being closed. I called the store and that's when I was informed that there was a gas leak. I'm like "okaaayyy...so what about my food?" The lady tells me I would a refund from corporate. I'm like ok. I asked why I wasn't notified about the gas leak so I wouldn't come up there and she says some dumb shit like "I can't control a gas leak." She had a nasty attitude when she said it. Completely uncalled for and unacceptable. I told her not to catch at a fucking attitude with me. I'm out of at least $14 and I have no food. She responded and I quote "Bye, clown!" And hung up the phone. I wrote a review on the website and gave my info. I called the store back to get the name of the associate I spoke to and I was given the name Carly (not sure if that's how she spells it). I really hope she is disciplined for her actions, and reading the reviews, she's mentioned in other reviews about her horrible attitude and customer service. She gone be one jobless mf if she keeps up. Definitely won't be coming here anymore. This is why Matteson can't keep businesses. Update: The lies about who I spoke to on the phone. The girl they lied on is the mother of my nieces and nephews. What a dumb ass lol read more

Got a burrito with a fly inside. All they offered was to remake it. At least offer a gift card maybe I'm not hungry after seeing such unhygienic conditions. read more

Tried Chipotle for the first time even though I had heard horrible things about the Matteson location. Ordered my bowl, got home, took a bite and it was good, mixed up my food and saw huge wings in my bowl, pulled them out and attached to the wings was a huge bugs head! I was disgusted..took the food back and the manager gave me my money back. Although very nice he never looked in the bowl he just threw it out, it also did not replace any of the food in the prep stations. I mention this to a few people at work and found out that one of my colleagues had ants in her food from this same location! No more Chipotle for me...get it together Chipotle, we deserve better. The only reason I gave 2 stars is because the service was great, which is so very hard to find in the South Suburbs. read more

I typically love Chipotle Mexican Grill, but this one in particular I will not be going back to. The employees don't listen to your requests and when you repeat your self act as if what your asking for is a problem. For example I ordered a bowl and I wanted triple chicken. When a customer asks for triple chicken that means they obviously like a lot of chicken in their bowl. When asked for triple chicken she mentioned they will charge me extra for it which is fine. The problem is that she took three small half spoons of chicken and charged me extra for that which I thought the price was ridiculous for that amount of chicken that was added bowl. Also the food was flavorless either way. Overall a bad and the worst experience I've ever had at a chipotle. This place needs all new staff because the ones working there now clearly do not like their job. If not they all need new and proper training that must be followed. read more

Nothing really spectacular if compared to the other Chipotle. I was shock to see they sell tofu tacos. Tried them and it was delicious. Definitely will order again. read more

Every time I go in there, the employees seem miserable. It's true that a lot of times you get ignored. My biggest complaint is the portions they give you. I've been at other locations and this is the stingiest by far. They barely add enough meat and if you ask for extra they don't even double it, they just give you a tiny bit more. For an extra $2.35 you would think that you could at least get a decent amount of meat on your burrito. I have heard many customers complain about this when I'm there. If Chipotle wants to make customers happy, they need to stop being so cheap. read more

No matter what time I visit this location, they move extremely slow. Either they have run out of something or they are short-staffed. Never a good combination for a fast food place. If you are in a hurry for food, maybe think twice before visiting this Chipotle. read more

When Chipotle first came out, it was awesome! The food was warm, balanced rice/sour cream/meat./cheese, and the burritos were big. I went there constantly and despite waiting a while for the food, I considered it time well spent. I went here on 08/16/2014 (last week) for my final time. The parking lot here is congested, but I parked no problem. Waited roughly 10 minutes to get from the doors to the food, which was about average from this location. I got my usual, a burrito with steak, sour cream, white rice, and cheese with medium salsa. I am white and my english is pretty good. I speak fairly clear, yet the second worker could not understand a word I said. So I had to repeat "steak", "medium salsa" (said that twice, yet got MILD salsa...nice touch!), "a little sour cream" (got a lot!) and "cheese" was the only one she seemed to understand. Then when she rolled my burrito, I was appalled....it was about the size of a taco! I complained to the cashier, who seemed annoyed and informed me she worked in many different Chipotle locations and, "this is how they always make them!". I told her she was full of it, I eat here monthly and mine has never been this small, but she still continued to argue with me! (The customer is always right, not here...even when you are right you are wrong!) So, getting angry, I sat down to eat the "burritaco". The meat was cold, too much sour cream, which was the most prevalent flavor. So not only was it a third of the size of how they used to be, it was not good and tasted nasty. A manager just happened to go past me, and I complained to him about the "language barrier" and the cold, pathetic "burrito" I received. He was at least polite, but I got two free "chips and guacamole" cards for the price of my horrible experience. Unfortunately, this experience is not limited to this location, they are all cheapening out, yet charging more. You get very little meat, lots of rice, and enough sour cream to make 3 burritos. You have to be very strict with the people making your food apparently, or you will end up basically getting ripped off. $10.00 for a cold taco and a small drink? Pass. Buyer beware! read more

Wow! Chipotle Mexican Grill is one of my favorite place to go. I have to say ordering today in Matteson was terrible! I noticed this one in Matteson has a high turnover in employees like every week and the service are worst when I attend. Nasty counter, food in other food pans. If I didn't want corn, why would you have a cup of corn in the medium sauce and expect me to deal with it and roll eyes because I ask not to have corn in my sauce. Meat dry, over cooked, beans old sitting in a pan, food at wrong temperature (meaning cold food), and Employees have Nasty attitudes. Chipotle, teach your employees how to roll a Burrito, it's not that hard. Teach how to keep the counter clean, teach them manners and good customer service. Call Orland Park, Loop, South Loop, or Homewood to help you. Otherwise Chipotle in Matteson will end up like Matteson Mall. The customer service, food, and unclean is making Chipotle Mexican Grill look bad. They have great food, but not in Matteson. I'm not trying to be mean, if it was my business which I already have my own business, I would not want this to happen and have my customers to experience this. Visit your company, see what is going on by dropping by. I'm sure your business has dropped due to the employees your manager is hiring. read more

I absolutely love chipotle. However, I will never visit this location again. I walked in and it was a mess on a Friday night. Food was all over the floor and food was all over the work stations where they were serving it from. If I wasn't about to literally die because I was so hungry, I would have walked out. They had 4 people behind the counter and no one cleaning up. UNACCEPTABLE. read more

This is just a disgusting place to eat, Can you tell me why they built the place so darn small. Why is the place so small, and the bathrooms are just right in the middle of the whole restaurant. I have been to many Chipotle's around the city and all of them are way bigger then this one. I have to tell you that this is a M_____ F______ shame that this Damn place looks like this. This was built like this because this is an African American town, This is racist. read more

TERRIBLE workers. Never have food prepped. Chicken is always cold. I'd love to hear the story on how the manager there came to be. Worst Chipotle I've been too by far. I've gone there several times thinking "oh maybe I just had a bad experience that time" but no.. after several visits, the place just gets worse and worse. I wish I could rate this zero stars. Eat a can of dog food instead of going here, you'll be more pleased. read more

Worst employees in the history of man kind . Great food but horrible employees. I just don't understand why they can't be nice. read more

Chipotle Mexican Grill - Mexican Near Me - Matteson, Illinois

Very rude, unprofessional. Not paying attention to your order and get an attitude when you say something. I will never come here again. I told the manager but I don't think it will go far read more

My 18 year old really likes Chipotle so we have visited this location several times in the last month. We most recently visited today. The employees were pleasant, polite and attentive. The dining room was clean and my son enjoyed his meal. Unfortunately, I can't eat spicy food so I didn't sample it myself. But if it didn't taste good, my son wouldn't ask to go as often. Good job ! read more

Chipotle gives you little portions for the amount that you pay. With 8 dollars you can go to another restaurant and get way bigger portions. And the quality of their food isn't even that great. read more

I've been to this location twice and both visits the service was so horrible. I agree with one of the early reviewers some of the staff are very rude,when taking orders. I spoke loud and clearly on both visits only to have to repeat myself several times and have someone roll their eyes at me when I had to literally yell just to get my order right, also both times they forgot my salsa to go with my chips partly my fault in assuming they would throw it in the bag without me having to double check.... Def need some more training. This location hurts the restaurants brand. read more

I am a regular customer at this chipotle location. The food is good, though the workers not so much. The girl who puts the rice, beans, and meat in your bowl barely gives you the correct amount. Once you kindly ask for more of your meat to fill your bowl, she will literally give you one more piece of your meat. I know the difference of extra meat in a bowl and just regular. Im not sure why chipotle doesn't get smaller spoons if the servings are supposed to be smaller than the spoon. I do not recommend going to thos chipotle. Good thing they are hiring so they can hopefully adjust her position. read more

Wouldn't say I'm a fan BUT it was pretty good service. It was practically empty when I went up there. All I had to do was walk up and order my food. Minus the fact that the guy making my bowl had an attitude like..dude chill. Ch-ch-chill. read more

Everything that has been posted about this Chipotle is absolutely true,(with the exception of the comment about the size, african american community, etc. - I'm not sure what that's all about). The management is truly failing the owner as well as the community which patronizes it. I'm not sure about anyone else, but I couldn't wait until Chipotle opened. Until now, I've had to travel as far north as 159th and Harlem and as far west as Wolf Rd in Frankfort just to enjoy a good meal from my favorite restaurant. This Chipotle was suppose to be a Godsend but, it has been very disappointing thus far. The managers blame the bad/lack of service on the large number of customers when, in reality, the problem is the staffing. I used the online service tonight and after arriving 10 minutes after it was scheduled for pickup still had to wait an additional 15 minutes. Mind you, when the order was placed, the website said it would not be ready for an hour. I understand that this is a new location BUT it is not a restaurant new to the service industry. Chipotle is well established and should not be associated with this type of reputation. The service is extremely slow, the online feature is useless and the employees are not good service providers. Step it up Chipotle!!! Until then, I believe that I will wait for the completion of the new location in Homewood. Hopefully, it will be better staffed/managed. read more

There has been much improvement here since last time I came to eat during lunch. This time around, they were not shy with the their portions. We definitely got our money's worth. I do have to say though that the customer service needs to improve. There was no customer to server interaction, other than the taking of our orders. read more

Sure they're slow, but like another poster stated, most of the people in front of me, and my husband as well, were unfamiliar with the ordering process which slows things down quite a bit when the staff have to explain the same things over and over again. I've probably stopped in three times now, and each time it has improved. Although, the last time we were there, they overcharged us a few bucks. The girl at the register called for the manager (she had to ask a co-worker his name in order to get his attention, which I found strange), and he immediately rectified the situation by giving both my husband and I coupons for free burritos in the future. The manager is new to the store and said he was just brought in to turn things around, and I have a feeling that he will get this location on track in no time! read more

My visit at the Matteson location was a good one. The service was fast and the food was fresh. It is a new location, I wasn't sure if it would be any good because I went the first month when the location open and it wasn't very good. Someone told me that I should give it time because most suburban restaurant food chains need time to adjust, so I gave it time and it's been pretty good lately. I also go to the one near Orland Mall and the new location on Halsted in Glenwood/ Homewood,IL. They're all pretty good. read more

Parking lot is congested! Always slow and it seems like they are always training someone new.