Terrible. Every time I come here out of location convenience, I regret it. This time I visited on a Sunday a little before 1pm. Both workers on the line were awful, no customer service skills, especially the first girl. She had such an attitude and acted like the chicken comes out of her check. read more

Chipotle Mexican Grill - "Chicken" tacos - Mexican Near Me - Methuen, Massachusetts

They ask me the name three time . And they just ignore it. Two customers who come after me was get their food first . Even though I come first . I been wait for 15 min and my food very easy it only one burrito . They need good manager to control . Because this ridiculous read more

so typically i go to the restaurant in rever next to encore , the food is good but i decided to try the new location in methuen . not only did i find a razor blade full blown razor blade in my salad but the manager on duty did nothing but take my name down , no apology NOTHING !!! i could of swallowed it and no one cared WILL NEVER BE BACK TO THIS OLACE EVER read more

Ah, Methuen Chipotle, where to begin... The restaurant is filthy with food trash all over the seating area, tables, and floor, not to mention the floor and counters of the kitchen. Gross. The employees move at a snails pace. It took me ten minutes to get to the cash register and I was only three people back from ordering when I got in line, it's super slow. I'm pretty sure the guy spooning out the guacamole was trying to save some for himself at the end of the night or something. When he put just over a tablespoon of guacamole on my bowl I asked him if he could hit me harder, he refused, when I told him he was giving me way less than usual he responded "oops" with an attitude that wasn't appreciated. When I finally got to check out the employee disappeared, leaving a huge line of people waiting for almost five minutes to pay for their food. The guacamole grinch thought it was funny. At that point I left without food, or paying. This seems to be a recurring theme for Chipotle. I won't be going back. Especially with prices creeping towards $20 for a bowl with guacamole and the ever present risk of food poisoning. read more

Dissatisfied customer twice now. Will not be going back...sad that they're content with losing business and good regular customers. Always takeout, never eat in. Service was fine for pickup. Food was delicious for what it was, but disappointed after the first couple orders were great. read more

Chipotle Mexican Grill - Mexican Near Me - Methuen, Massachusetts

This place is a mess. Tables dirty, trash overflowing, trash by soda machine, pile of swept up trash just left in dining area, food debris in front of register. Lots of items not available. Even after asking for table to be cleaned, still dried on food. Do not go there. Needs health department inspection. read more

I've been to many Mexican restaurants near the border and at Mexico. I have to say this chipotle does not deserve the title of Mexican restaurant what so ever. This place is simply just an American restaurant that outsources migrant labor. At the very least you could teach them the English words of the ingredients. I will still give a 4 star because my food at least turned out presentable and edible. read more

Do not go to this place because it was the food, it wasn't gross or anything, it was the effects of the food that caused it, 2 hours after eating it l had a large gas that felt like l was about to poop but instead was a large fart that smelled bad, after a few hours l felt the urge to poop and when l looked at my poop, it was like a diarrhea texture, the next day in the morning l felt the same thing that happened on Sunday but worse; my gut was hurting because of the steak burrito and the chicken taco with guacamole and hot sauce that l ate and at the afternoon l started to get a fever above 100°f and it started to get worse, 101.3, 102.3, 103, 105.2 and 105.8. Chipotle, can you start making your food fresh and not bad because people can get sick you know like me. read more

The Chipotle in Methuen is absolutely the most irresponsible establishment. We ordered 3 times and even then we couldn't get an order. They kept canceling our order and last time we called they said they didn't have the order in their system, but the charge was put thru the bank, 3 times. HORRIBLE EXPERIENCE read more

Despite the bad reviews, I gave this place a chance and disappointed is an understatement. What the hell is this?! I want my money back but I feel seriously don't want to even go back there..You don't want to come here.. read more

Chipotle Mexican Grill - What I ordered versus what I got! I paid $9+ for a cup of rice?!?! - Mexican Near Me - Methuen, Massachusetts

I like the food but this specific location consistently falls short on cleanliness which is disappointing. They could use some serious cleaning. read more

I am extremely very disappointed on this location I ordered online had my son pick it up and when he arrived home with the food we open the container and what do we find?????? A half eaten burrito bowl I mean it has been eaten out of it, fork still in covered container!!!! I mean who?, what??? I'm so disgusted and especially with this COVID-19 pandemic I figured it would be easy to get something fast and go home well this is what happens I will NEVER BE BACK at any location I am completely grossed out. read more

Consistently one of the dirtiest, disorganized and slowest locations around. Food is usually cold. Terrible location.

SCREW THIS PLACE. NEVER AGAIN. Gave me an abnormally small steak burrito which was $10 AND it was poked and exposed. I called their restaurant and they hung up on me. I called again, maybe thinking that was a mistake and they hung up on me again. This place has to be closed down for such horrible customer service. DONT GIVE THEM YOUR MONEY read more

Chipotle Mexican Grill - size comparison from my burrito and the bigger one. why is mine so abnormally small? - Mexican Near Me - Methuen, Massachusetts

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Food too salty, service is slow and my friend got food poisoning. Also found bones in food.

A year later and this location continues to mess up orders. I'm totally fine with a mistake here and there. Working in a busy kitchen during isn't easy. However there's always an item left out or they add completely different ingredients I didn't ask for. Even when online ordering too. Avoid this place and support local dining options. read more

Great portions, great service, walked in starving and walked out a glutton. Might drive here from Peabody for my chipotle.

well, first and foremost, I went to the location that's in Methuen, which is always busy which I don't but the customer service was horrible. I was to do my order and it's not the first kid that ask you can I help you? What do you want you know down the kid the very first kid was very polite and I was asking you know to get a and then some tacos and then the other kid that comes around I don't remember his name, but kind of a short height a little bit more on the chubby side literally just grabbed the two without asking the other guy what was the order? other station to get the rice and back and says to me you have two. I said to him no I only have one bowl and tacos. He took my tacos, my tortillas and wrap them into a foil I said no diesel for my tacos and then complains to the other guy that he needs to communicate and I stepped in and said well, you need to give him time you didn't give him a chance to tell you what was the order. so basically I did not like my experience there and he response was oh we have a 15 minute window you know to get the orders in and out and I responded to him. I don't care about your 15 minutes. This is a food service you're not supposed to be rushing the customer to get their food There is no reason for that. So I will not be going back to that location or any location of chipotle ever again. read more

See photo. This is regarding this specific restaurant. It is a post from a restaurant group on Facebook that talks about restaurants in my area. Recommendations, etc read more

Chipotle Mexican Grill - Saw this on my Facebook regarding this particular location - Mexican Near Me - Methuen, Massachusetts

I usually turn to Chipotle when I need a pick me up and it seems a little magic had been dusted into my chicken burrito today. Very savory and kind of wish I had the chips to go with it. read more

Chipotle Mexican Grill - a nice big chicken burrito! - Mexican Near Me - Methuen, Massachusetts

I was in the other day. I saw a woman check her food due to allergy reasons. And then the woman manager proceeded to call the customer a c**t and said "don't f'ing ever come back" AND then went out in the parking lot to fight her. What kind of nonsense is this. I've seen this manager act like a child before too but never this bad. Do better Chipotle. read more

ZERO STARS!! In all the times that I've ordered take out this is by far the worst takeout experience I've had! From Missing items to missing ingredients. I was missing part of my order and the part of my order that i received was made very poorly. My burrito bowls didn't have any rice the kids quesadilla only came with one side one of my burrito bowls came with a ton of cheese and only 3! Pieces of lettuce. Very disappointed. read more

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Shocked that the doors were locked at least 15 mins before closing. Another person who arrived before me was already walking back to her car. Terrible, terrible service. Employees are locking doors before closing time so they don't have to take customers and leave right at 10PM. read more

0 stars if i could. Bathroom horrid feces on the seat Service terrible workers had convos while we waited Manager is even worse he won't answer calls or texts Racist old crew members Can never order in store Online they can't refund you, you have to call corporate Go to Haverhill or do yourself a favor and go to grocery store next to it and make your own food read more

If I could rate 0 stars I would went in with my disabled father and after waiting in line I'm told they no longer taking in line order and I would have to place my order online. I would rather eat out of a trash can than go back here. read more

Not for nothing but if you're going to charge people for all the extra shit like sour cream guacamole queso at least put some on there your stuff sucks when somethings almost empty you get a half a scoop you gonna charge me half the price bunch of scumbags read more

I just walked in there & ordered a chicken & cheese quesadilla. The girl put not a full scoop of chicken on it so I asked her if she could put a little more chicken on it? She then put 4 or 5 more little flakes on it, slides it down to the cheese girl who sprinkles a minimal amount of cheese on it. She proceeds to tell the cashier to ring up a double chicken quesadilla. I asked her if I heard her correctly & she says "yes, 2 scoops is a double quesadilla" (when there actually wasn't even 1 full scoop) I told her to keep it & walked out. This was after standing in a 10 minute line. It's easy to see why this place has so many bad reviews. They've definitely earned them. read more

Probably one of the worst Chipotles I have ever been to. Food: Extremely inconsistent. The first few times I came here, the chicken was dry and burnt. Most other times, the fajitas were burnt. Interior: It's always a mess in the story. Tables unwiped, and trash EVERYWHERE, which is why I always take my food to go. Staff: Not the most customer oriented staff. They always seem nonchalant about what they're doing, which shows when you get burnt food and the place looks a mess. They really need better training or something. read more

I placed an app order tonight for pickup, nothing complicated just a burrito, bowl and chips and queso. When I got to my car I checked the bag and realized I was missing the chips. i went back inside and was told that I didn't have chips "because they are out of chips". I then responded that no one advised me of that and was told "when you opened the bag and came back in I told you." There was no attempt to make it right or offer a refund or substitution. Just attitude. The place was staffed by at least seven people, none of which appeared to be working. Avoid this store - they don't deserve your money! read more

Yo this place is wiilldd theres a margaritas across the way go there instead terrible service, dont listen to what you order, a bunch of young kids in there that dont give af about you or customer service. One guy flippin chicken one girl on the line puttin together orders, another girl at the register that has nooooo idea whats going on and 4 more employees standing around the monitor behind the register giggling and contributing absolutely nothing to society. The hell with this place read more

This location didn't strike me as the cleanest Chipotle in the area. The first thing I noticed upon arrival were the overflowing trash barrels and dirty tables. Customer service was very mediocre and they are very stingy with their scooping portions, and when you ask them for an extra scoop they seemed bothered. Our to-go order that we brought home for lunch was good, but the two bags of chips that we ordered with our guacamole were extremely stale which was a huge disappointment. Next time I'll choose a different location. read more

this was the worst chipotle experience of my life. I haven't been to chipotle in a year because last time I got food poisoning. but I decided to try it again today. bad decision. I mobile ordered at 515, got to the store for pickup at 530, but didnt recieve my food untill 605. the employees could have cared less that there were 7 other people waiting. the store was filthy. when I arrived home to finally eat, I realized my order was COMPLETELY wrong and I had stale chips. i attached a picture of my order, look at it and TELL ME if that looks like something u would order. never will be getting chipotle again. read more

Chipotle Mexican Grill - Mexican Near Me - Methuen, Massachusetts

Place is a joke i got a rice bowl and i got a teaspoon of rice and like 6 pieces of steak!!!! They should be ashamed of themselves and it cost $9 now i have to go to wendys and get a burger cause im hungry read more

Chipotle Mexican Grill - Mexican Near Me - Methuen, Massachusetts

I've eaten at Chipotle's all over the country and have never had as bad of an experience as I did at this location. Went to get burritos with my family after shopping at The Loop. They gave us the smallest scoops and when we asked for more, the woman seemed bothered by it. The place was also filthy. We asked them to clean off a table since the only two available were quite dirty. The four of us stood there holding our food (and a toddler) while waiting for someone to come wipe down a table. We waited for five minutes and nobody came so we ended up cleaning a table ourselves! 20 minutes later, someone came and cleaned the filthy table next to us but didn't bother cleaning the floor. This Chipotle is poorly managed and neither I or my family, who live about a mile away, will be back. We'd prefer to give our money to an establishment that respects and values their customers. read more

Chipotle Mexican Grill - We ended up having to clean/wipe down a filthy table ourselves after waiting for an employee to come. They never came - Mexican Near Me - Methuen, Massachusetts

The employees are all very nice so no complaints on that end, however I was disappointed in the food portions I received in my burrito today. Despite requesting double rice, my burrito was still remarkably small. Considering the pricing of Chipotle products is not weight based, this is a clear reason for any customer to be concerned. Below is an image of my burrito in comparison to my hand. (I have an average sized hand by the way) read more

Chipotle Mexican Grill - My burrito size in comparison to my hand (double rice) - Mexican Near Me - Methuen, Massachusetts

when i arrived, they said they ran out of white rice and it would take 10 min to come out. there were others waiting there for who knows how long. they did not have any brown rice available nor did it look like they were preparing any. they did not have chips available to in-restaurant customers, despite a full shelf of chips available to only take out orders. i asked the cashier if they ever have chips for in-restaurant customers because the last time i came it was the same situation and he told me no. mind you, there were so many people waiting for takeout/delivery orders. additionally, last weekend, my parents online order was cancelled three times, presumably because the driver was unable to wait so long for the food to be prepared. read more

This location is not very good. I would drive to Andover to get better food and service. The white rice is always clumpy and dry and when my food is made they just throw the items together. It doesn't look appealing after they are done. I'll just have to take a drive to another location for now on to get better food and service. Sucks because this one is so close to my job. read more

I am a die hard chipotle fan. I'll even go over lupitas. And actually get harassed for that decision. But I always pull through and stand up for you. However today the new rice left me in disarray. i felt like i was eating a lime. not mad just disappointed. please go back to your old ways. I was a huge supporter. Methuen Chipotle read more

I order from this store at least 2 times a week. And every time I order from this location my order is wrong. Today out of 5 items, 3 were incorrect. One of the bowls was completely wrong, the kids meal was missing the chips and milk, and the burrito had no guac. My son started to eat the burrito and about half way he realized it had no guac, which I paid for. When I arrived back to the Methuen store, the manager Briana was anything but helpful. She was very rude and insinuated that I removed the kids items from the bag and said that because we had eat most of the burrito she wasn't doing anything to fix THEIR mistake. That I was trying to take advantage of the store and get extra food. All the times my order was incorrect I never came back to complain or replace it. But today was way too many items wrong or missing. Then I asked for the refund for the guac $2.25 and she said she could not do it. She only could give me a side of it. After her insulting insinuations, I left the store without my order. Either the wrong order, or the correct one. There was someone else inside the store that kept staring at me and seemed to want to fight and started arguing with me. I confronted him and Briana said that he did not work there. This was a very horrible experience and will NEVER go back to this location again. read more

First of all this place is online order only. I don't know any other chipotle who is doing this but I found it odd.I sat in my car 30 minutes to wait for my pickup time just to come home, open my bowl up, and be disappointed. I asked for extra rice. There is barely any rice and the first bite I took into the chicken had so much salt on it I couldn't even eat it. The bowl looked like trash and was not assembled how it usually is. When I went inside I was not even greeted I was just asked "NAME?" And I didn't get told to have a nice day, thank you, nothing. I would rather go in and watch them make my bowl than do online. What a waste of time and money. Never coming here again. read more