I was planning on eating in but every table needed cleaning and when I notified the staff by saying I don't know who's job it is to wipe off the tables but everyone of the tables need wiping I got a frown sorry I worked in the food service for 12 years this is unsatisfactory. read more

Terrible management! They never have food. I usually come after the gym around 7-8pm with 3 to 4 hours left open since they're open until 11pm and they are always out of proteins and veggies and rice with no sense of urgency to cook. The employees always look like they're wasting time letting the clock run hanging out cracking jokes and talking amongst themselves. Whoever is managing this location should be fired. I've never seen anything like it. Worst run chipotle I have ever frequented. Always the same story. Rice cooker broken, no estimated time of when the food will be out and restocked. I would not advise visiting this location. Eddy street and Roseland are way better. Most recently I ordered a veggie bowl which automatically comes with guac and the girl didn't even put it. I didn't notice until after I left because I was paying while she was closing my bowl. Terrible. read more

I arrived Jan 24 at 5:20 to pick up my DoorDash order, as per usual it wasn't ready, which as a DoorDash storefront, the orders are supposed to be supplied in a timely manor and be ready when the dasher arrived. The worker claimed the order was not expected until 5:30 so he would not start it until then. Dashers should not be punished for inconsistency in chipotles system and the workers should be able to understand I am here to receive my order, there was no more than 3 people in line the store was not busy and the worker had an attitude. I'm tired of these people wasting my time and thinking it won't come back to get them. read more

me and my 2 friends went today april 19th 2026, around 6pm. we each had a terrible experience, the female worker that has red hair, nose piercing, and a lip piercing, was so rude to the three of us. worst customer experience i have ever been in ever. she was doing it to the people behind us too. she aggressively tossed my food at me and others from across the counter. she forgot an item for all three of us and we were all terrified to ask her for anything bc she would roll her eyes at us and speak to us aggressively. she was just insanely rude and made it everyone's problem that she didn't wanna be there, and if she messed something up. she needs to be fired. read more

The takeout orders take forever. I waited for 30 minutes after I got there to get my food. There was an entire lobby full of people waiting to get carry out orders. Meanwhile all the customers coming in got served immediately. read more

Went in to order 2 bowls. Brought bowls back to hospital to eat. Everything is cold, rice not cooked.. ordered side of queso.. queso is cold.. Check steam tables. read more

I'm all for efficiency and speed to get my food prepared but rudeness wasn't part of my order. Saturday 10-4-25 at 5:36 pm. Those front counter girls could add a little kindness to their service. Throwing the food container was totally unacceptable. Acting impatient because I couldn't hear them over the loud music was unacceptable also. Do better read more

This chipotle is the absolute worst. For one it's filthy. I absolutely didn't want to touch anything. I tried to get in at 10:45 when they opened but they didn't open the doors until 11. I had to place an online order which is fine but they didn't even start it until 11 when it was supposed to be done. I was the first one in there and it doesn't look like anyone took the trash out the night before or even swept. I've given this location too many chances. I guess I shouldn't be surprised but they didn't give me any veggies either. The last time I ordered in they said they were out of veggies. I said I'll wait and he looked back and they weren't cooking any. So I said ok well can you? He said I'll just go get them from over there ( where they make the mobile orders). HOW CAN YOU NOT HAVE SOMETHING FIRST THING WHEN YOU EVEN OPEN LATE?!? This place needs corporate attention asap. read more

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Clumps of hair found in our food. We ordered two booths got half way through to than realize we had been eating clumps of black curly hair. Not only was there a few clumps, there was multiple clumps throughout the whole bowl. read more

This is the worst ran chipotle. It's completely gone downhill. Today they were out of salsa at noon. Won't be back read more

Three months ago my husband and I stopped at this location for lunch. The overall experience was well below average. Portions were ridiculously small and the 3-4 people in front of us all complained and had to ask for more of each item. We had the same experience but thought maybe there was a new employee. We stopped at the location again today and had the same poor experience. What a shame Chipotle! We won't be going back! read more

Gave it a few months off because the food was so inconsistent. Came back today and the rice in my wife's bowl and my salad was rock hard and uncooked. The restaurant is disgustingly filthy with food stuck on the side of the windows. When I asked for a re-order they gave me attitude and never apologized and took a over 15 mins to remake them. Never coming here again and suggest you don't either . read more

Chipotle Mexican Grill - Mexican Near Me - Mishawaka, Indiana

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I gave this location a bad review 8 months ago for a multitude of reasons , but today I am ready to consider this location redeemed ! While I was previously very disappointed in what this location had become I believe the current staff is 5X more competent & efficient than the bunch that was previously running the show. Keep it up !! read more

solid 4/5, chicken could have been cooked with more love. rice texture is exquisite and the chips are fun.

my school is just around the corner so i tend to come here for lunch last time i came here the same gentleman that raised his voice at me for NO reason. and today he assembled my bowl giving me portions for a child unsure if his name but he has a tattoo on his right arm just a little below where his shirt would end. he rushed me the entire time and made it seems like i was being inconsiderate for wanting a full scoop of the food I was paying for. he then charged me for two portions of queso when i had said no. as you can see in the picture my boyfriend s bowl and my bowl on the bottom they were not assembled by the same person. dispute the fact i paid extra for two servings of queso that's all i received on my bowl. this is not typical chipotle behavior i seriously wonder if he does thi to multiple customers or just me i can't imagine he's simply picking on just me. read more

Chipotle Mexican Grill - Mexican Near Me - Mishawaka, Indiana

The place is filthy dead bugs, cobwebs, greasy floor, dirty tables and windows. The food service area was a mess, items mixed in with each other, out of stock on some items. This is a small place and half of the tables were occupied by slouched over job applicants being interviewed. I ordered a salad the lettuce strips were 10 inches long not easy to eat with a plastic fork, beans were swimming in water. The cheese and corn were empty so the serve had to stop and go to the cooler to replenish. I found a table sat down took two bites and looked at all the filth and cobwebs and started to think if it's this bad in the front the kitchen it probably worse. I started to write this and looked at the other reviews and they are all one star going back years with a boilerplate response from Chipotle M saying sorry please reach out to us. How about you Chipotle M get off your lazy butt and manage this place. The place needs to be closed by the health department. read more

Chipotle Mexican Grill - Dead bugs on window sill and Dity greasy floor - Mexican Near Me - Mishawaka, Indiana

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Out of half of choice of proteins. Very noisy with worker slamming chairs on floor upon cleaning area where we were eating. Been in many Chipotle's and this is the unhappiness we've encountered. read more

Waited about thirty minutes in line with only four customers ahead of me. One worker worked the line while one worked the register. Two other employees huddled around the register, standing there with their arms crossed conversing while the store continued to bring in customers. A few other employees were just slowly cleaning, but mostly talking. Some customers walked out of the dirty store. All the employees worked at a snails pace. I pointed all this out to another customer behind me as we both shared the frustration of poor customer service. Only then did the employees pick up the pace and actually do what they get paid to do; work. Not a single employee cares about anything there. They were out of chicken and veggies at 4 o'clock. Corporate does not care about this restaurant. Do not go here. Go to any other Chipotle. They are both pathetic and apathetic. Their manager doesn't even care, so nothing will change. There is no leadership. This has consistently been the worst restaurant since COVID quarantine. I've had so many orders carelessly made incorrect, but the customer service tops it all off. They just get paid to do nothing, or, at the least, the bare minimum. Chipotle corporate really needs to come to this location and do some overhauls of everything. The service has continually been unacceptable for years. read more

Came in to get a burrito told them light sour cream loud and clear. They put the largest scoop of sour cream I have ever seen. Asked if they could just scoop some off into the trash or something they decided to remake it instead. When remaking it they didn't have enough for a double portion and gave me 1 1/4 scoops of steak. When I ask if they would be charging me double for that he said yes which I replied I'm not paying 20$ for a burrito that doesn't even have double steak because you ran out of you are charging me double I'm not paying. I was then told to get out. I now understand why they are on blast on social media all the time and why this location has a 1.9 star review across over 140 people. read more

This place has gone downhill and when the manager is the one providing bad customer service, you know the rest of the staff will follow. The portions have decreased and presentation has gone out the door. It's just all slapped down as it's an inconvenience to hear you tell them how you would like your meal prepared. read more

I walked in to this location and there were a couple of people waiting for orders and nobody in the dining room. Although nobody could have sat if they wanted to because there was not one clean table in the place. I had plenty of time to notice this since my online order was 8 minutes late. Besides the messy tables, the entire place was a mess. The floor was covered in dirt/ food. There were probably 10 employees standing around talking while one kid worked his butt off getting all of the online orders out. I got my steak bowl with extra steak so I got 4 pieces of gristle instead of 2 for the extra $5. And the sour cream was warm. Very bad experience read more

there was a guy in front of me waiting for brown rice for a good 10 min who knows how long he had been waiting prior to me arriving, out of everything except steak regular chicken. No chicken al pastor. read more

Ordered at open and they didn't have the food ready a whole hour after??? It was 3 tacos... Sat in the dining room with about 8 other people when I came in. First and last time at this location. Total waste of time. read more

Coming from the service industry and my experience at dozens of locations, this needs stronger operational management! This comes from a place of love.. because I am a once a week customer. Get this place managed better PLEASE. People waited 45 minutes in line and it looked like Black Friday shopping mayhem. I watched 5 parties including myself leave read more

Filthy inside and out. Lots of employees, but no one working. This is place took the excitement out of taco Tuesday. I kept saying to my kid sit down and eat your taco. Finally when I asked if she was going to eat her food and she said no I realized it wasn't her it was the food. $35 for an adult and a 4 year old to leave hungry and unhappy. OMG. Corporate get in there and fix the place or shut it down. read more

everytime i come here it's the rudest workers i have ever encountered. had a whole tantrum because he messed up my bowl and then threw it like a little baby. won't be returning to this pitiful location. read more

13 dollars right? For a bowl that's not filled and has like no meat in it. Just to add steak for 1.25 extra okay chipotle on Main Street. Normally their food is good but I'm disappointed !! read more

Chipotle Mexican Grill - Mexican Near Me - Mishawaka, Indiana

The condition of the restaurant does not appear to be CLEAN at all!!!! Considering the business is only accepting mobile orders this is just inexcusable! read more

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This place is horrible ordered online and got nothing in my bowl literally nothing will never order from here again payed 9 dollars for nothing. Plus on to top it off just pulled a massive hair out of my food! Seriously though read more

Chipotle Mexican Grill - Bowl full of nothing - Mexican Near Me - Mishawaka, Indiana

Chipotle had the most fire hamburgers here. I also must complement our pizza. It came with Nutella on it, which, as a diabetic is delicious. I also had their delicious fried chicken, which however, did not come so good out of the other end, but was delicious. read more

Every time we come it is a pure disappointment. They are always out of food, the place is always a mess, trash cans are overflowing, the ice machine is broken, half the time they don't have chips, the juice by the soda dispenser is bone dry. This place is being terribly managed... read more

Chipotle Mexican Grill - Broken ice machine and no juice - Mexican Near Me - Mishawaka, Indiana

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Great food, excellent portion sizes, great prices, amazing service from a very courteous staff. Definitely worth going back again.

Worst Chipotle I've ever been to. Lines out the door at 4 in the afternoon. Workers never ring up orders correctly. Out of everything.

After being a loyal chipotle goer for the last 7 years this location has been one I go to the most as it is close to home and used to provide quality food with an expectation of efficiency and timeliness. Lately however this location has truly suffered and the staff that at one time worked with great speed and precision is a slow, seemingly careless group. DO NOT ORDER ONLINE!!! It has consistently shown to be the WRONG DECISION as the people making those are almost always very behind, the line moves faster. While I still love chipotle, I'm very sorry to see this location suffer so greatly and would really like to see management change some things. read more

There were multiple pieces of HAIR in my food, which is absolutely disgusting, and they gave us almost zero meat and zero rice.

Awful, just awful. I was craving rice and the Chipotle was on the way home. Thought I'd give them another chance. Something had gone wrong with the people next to us. They ended up walking away. 2 bowls in the trash. My husband ordered, service was really slow and it caused some confusion because they couldn't grasp we were together. They wanted to check him out. Like no couples ever combine orders. #SMDH So finally it comes to me, we go all through the order, we get to the end and no cheese! Husband got cheese, me? Nope no cheese. This is Saturday night. You are telling me, all day Sunday, they are operating without cheese? Huh? No wonder they were dead on a Saturday night. The worst run restaurant, ever! How can a Mexican restaurant have no cheese? What can they serve without cheese? They blew their last chance. read more

It is filthy in here, online order supposed to be ready at 11:45, still waiting at 12:15! I don't know why I keep giving them another chance

good food and great service. carson made me a beautiful burrito and it was great. He seemed like he really liked marshmellow.

I understand worker shortages but the issue is the poor time estimator for the mobile app. Paid and said 6:20 for pick up and it is now 7:04 and still o food. Figure it out. read more

How about promised at 6:00 pm and a messed up order. 40 minutes late! This place is an absolute shit show! read more

Chipotle Mexican Grill - Mexican Near Me - Mishawaka, Indiana