This particular Chipotle Mexican Grill location is in the same shopping plaza as the Target and is next to the T-Mobile and Taziki's. Pulling in, parking was not an issue, which is always a good thing. They have both indoor and outdoor seating. The staff here are extremely friendly, but, at least on this visit, they only had like three proteins left and nothing was on the grill cooking. This was at close to four o'clock on a Sunday. They were also out of spoons and half the napkin dispensers were empty, as well. Again, I hope this was an anomaly. The ambiance was what you would expect from a Chipotle Mexican Grill. The team put a good amount of food in my bowl. Despite half the proteins missing, I will still give it five stars in the hopes that that is not the norm. read more

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Food is overall decent. They need to let the beans drain before they add them to your burrito. Customer service is down in a bad way. Employees will be fully staffed and have one poor person working the entire food line with no assistance and the line be 15 people deep. Expect to be in line for no less than 20 mins. read more

Dirty bathrooms; dirty floors; dirty everything; skimping on chicken for my chicken burrito; dead bird on patio We will not be back! read more

I've never seen it this bad before, I went to pick up my order it was supposed to be ready at 2:20 ,I arrived early and the line was almost out the door . I waited for 1 hour. The person fixing my bowl apologized for my order not being ready and for the chaos inside the store. It was very unkept trash on the floors tables dirty and all. I was promised free chips with my order that I didn't receive. Needless to say I won't be ordering from that location again read more

This location has great customer service i stay an hour away and when I'm in the area I stop at this location versus the location closer to home. If I'm paying a nice penny for food I expect my bowl to look decent and they get the job done. I eat here one a week and I've never been dissatisfied. This location unlike other locations has lots of inside space and outside seating as well. The place is clean and the staff sitting in their ability to meets my needs of satisfaction. I've never had to wait minutes and minutes at a time for my food. I highly recommend this location versus other locations nearby!! Also, I suggest people to try the vinaigrette because it is the bomb. read more

Chipotle Mexican Grill - Chicken bowl with brown rice, lettuce, cheese, pico, and corn. - Mexican Near Me - Montgomery, Alabama

My first horrible food experience from Chipotle. For that reason I am giving a 2 Star, not a 1 star. The food was disgusting and cold, queso white and pasty. Chips unseasoned and stale, when I bit into chip it was like rubber, threw it all out, what a waste of $$. This was a Saturday around 1PM read more

They never have the vinaigrette sauce in the morning. They need to fix it early for the ones that have early lunch.

The brand as far as food served is good. Customer Service could improve. Thsts the responsibility of the owner and managers to make sure staff are trained. I get that it can be a challenging role dealing with the public around food service. But the food is the main ingredient and customer service is the next ingredient. Speaking of the main ingredient on my last trip the chicken didn't seem to be cooked through. Likely to return but doubtful to add chicken or any meat. read more

Well, the food is edible, but I wouldn't buy it again. Not a big fan of the sofritas seasoning, especially when it's combined with cilantro from the pico de gallo (I'm vegan, so the sofritas was the only plant based protein option, unless you count the beans). The chips are mediocre - too thick and lacking in flavor. The guacamole side came as a bonus for me trying this restaurant for the first time, and although it was very fresh, they could have chopped up the whole cilantro leaves before adding them into the mix. As for the ambience, it was good if you're looking for a restaurant that's packed to the gills with diners. A sports team and what seems like all their family members decided to get food right when it was time for me to pick up my to go order. It was standing room only and I had to yell for the cashier to even hear me. The cashier also never spoke, or if they did, it was drowned out by the cacophony of the sports team. The cashier looked very much overwhelmed. Perhaps encouraging large crowds like this one to order ahead would be a good place to start improving customer experience. read more

The last 2 times I ordered from Chipotle they were out Fajita Veggies. They are my favorite part of the bowl. 2 separate locations. Very disappointed. read more

The service was fine. There wasn't a long line at the restaurant at the time. I ordered a sofritas bowl and asked if they had fresh sofritas. The worker told me 5 minutes but she still made the bowl with the bottom of the barrel sofritas there. Then I asked for chips and guac but only got guac and had to ask again for the chips. I think they could use more skills in completing orders accurately the first time around. Not a bad visit but improvement is needed. read more

Chipotle Mexican Grill - Receipt - Mexican Near Me - Montgomery, Alabama

The place is called "Mexican" grill and you run out of cheese. WTF. The one thing they have extra of is the attitude and poor customer service. The chipotle business modelI should be the same at every store. Do better Chipotle!!! read more

They absolutely refuse to add veggies to your meal. I have ordered several times and they have ran out of veggies so instead of cooking them they just leave them out read more

To start the service is awful. They say they don't have enough workers so they lock the doors and tell everyone to make online orders. Then 15-20 people stand outside waiting for their food and no one gets anything until 30 minutes later. It takes forever and when the food comes out you'd think it would be nice portions but they skim to speed up the process. It's awful. This has happened more than once almost daily even. read more

The service was quick and the staff was friendly. Unfortunately, the cleanliness of this facility was sub par. The food bar where they prepare your food was covered in stains and dropped food. A lot of the food had been dropped into other containers. The floor around the entire facility was covered in trash and there was not a single table without food on it. The drink area was terrible. The counter was sticky, there were no straws and there were lids scattered everywhere. There was ice on the floor and piled on the machine. The only time an employee came out onto the floor to do anything in the 53 minutes we were there was to restock napkins. I wish I had taken more photos. The food was great although my friend found a hair in her bowl. read more

Chipotle Mexican Grill - Mexican Near Me - Montgomery, Alabama

Left chicken off my order. Charged me for it. Should have checked before I left but would be impossible to see that just by looking I would have to dig through the bowl and this was for someone else. read more

By far the worst chipotle I've ever been too , workers are highly unprofessional and lack any motivation to complete orders and keep the line moving . It's completely filthy and slippery on the floor , trash cans filled to the max . read more

Unfriendly service and beyond the filthiest Chipotle. I was the very first customer of the day and the tables were filled with yesterday's left over food and napkins along the ground. No toilet paper in the bathroom. No trash bins either... so there was just trash in the area the garage bins should be. Guacamole had a dark film on top so I assume it was from yesterday's. I usually pay for extra guac but it was a hard pass. There's many Chipotles, go to any other one but this one. read more

The food was fine, pretty typical of what you expect from any Chipotle. It was super busy, but even so the place was beyond dirty. All the tables had food remnants and clearly had not been wiped down for awhile, food on the floor. No toilet paper in the bathrooms, the paper towel dispenser was empty. Short staffed? read more

Terrible location. Only taking online orders, must have had 8 different parties get turned away at the door for lunch today(8/18/24). I was only there long enough to be told they weren't going to take my in person order. read more

Online order. Food for 4. My daughters burrito bowl was missing the corn salsa. My carnitas bowl wasn't edible. Rice was hard, meat was dry, and there was so much guacamole that the entire bowl was covered. Chipotle is usually way better. Maybe this location was having a bad night, or maybe because it was later in the evening. Customer service was fine though. Everyone was nice and friendly. read more

Chipotle Mexican Grill - Mexican Near Me - Montgomery, Alabama

This was the most disappointing Chipotle experience ever. I can usually count on Chipotle to offer a pretty consistent experience no matter where you are. We arrived around 7:40p and decided to hang out on the patio and order via the app as opposed to waiting in the long line. We submitted our order around 7:45p with a promised pickup time of 8:00p. By 8:05p we went to check on the order which they had not started working on yet. Our order was not ready until 8:15 p. We could have gone through the line 2 or 3 times by then. When I checked my daughter's build your own tacos meal one of the shells was broken. I went up to ask for another one and they stated they were out of tacos and offered no additional options. I ordered chips and guacamole. My bag of chips were very overcooked. We asked for a replacement. Admittedly the second bag was much better. Also the dining room was filthy with tables that were not being cleaned and the trash near the beverage station overflowing. read more

Was at chipotle around 8 pm Saturday July 6 I was 3 rd in line waited 10-15 minutes not sure why then the 2 people in front of me ordered burrito bowls they was out of white rice so the worker that was waiting on them went in back and got them white rice then came my turn asked for white rice different server told me they was out and I would have to wait then I asked if they could go in back and get me white rice and they acted like I ask them to go to Target and get it what a joke this store is then they put a message on here to respond but you can't respond to the link I never received my order because you're employee didn't want to go in the back to get the rice read more

Food was excellent and staff was awesome!! Love the ambiance also very friendly atmosphere.

My nephews love Chipotle. That's probably the only good thing I have to say about it to be honest. The flavor is ok, the prices or fine. But it's just kind of "meh" to me. If you like Chipotle then you'll like it. But I'm over it. read more

Chipotle Mexican Grill - Mexican Near Me - Montgomery, Alabama

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Terrible service, if you enjoy employees chit-chatting while waiting 30 minutes for your mediocre food, this is the place for you!

They really packed a lot into my burrito bowl. Kudos to them for making a nice meal at 9:15 PM

This used to be my goto pre pandemic, but I guess things have changed. I arrived about 5 minutes before my order ready time. Went to the lettered shelves for orders and my order was not there, no biggie I'm early. Waited because I understand that hey I'm early, 15 minutes later still no order and not even an acknowledgement of can I help you. After 20 minutes I was asked did you have an online order, i said yes but its not here. She asked my name and said it should be out there, I told here nothing was under my letter and she said they are not in any order that doesn't matter they are just placed out there, well if the letters don't matter why are they their, good grief. I found my order in the A section, said well the letters don't matter huh, was actually told no we just put them out. So after about 20 minutes or so I could have ordered at the counter and been gone, I grab my order and leave. I get home and of course my food is cold now so I guess it was ready on time I just couldn't get it on time and of course I'm in trouble for taking so long and letting the food letting the food get cold. Probably wont be using the mobile app again if this is the experience I should expect. Unfortunately they are the only option in the city so I will probably eat in again. read more

As we often travel, Chipotle is always an easy go-to place that we know we will get good, quality food. Therefore, when we drove into Montgomery, we figured that it would be good place to stop in and grab lunch. Out of all the times we have eaten at Chipotles around the country (which is A LOT), we have NEVER had such a terrible experience. The majority of the food items (meats, toppings, etc.) were empty, even though they had just recently opened, since it was 11:25 in the morning. The worker barely scooped any of each item into our meal. Like aforementioned, we eat at Chipotle A LOT, so we know this is not the normal serving size. There were four of us in our party. Two of us ordered chicken quesadillas, one children's quesadilla, and a pork bowl. All three of us that had chicken felt that the chicken tasted extremely odd. As we continued eating, we realized that the chicken had many steak pieces mixed in. Neither of which tasted normal. It almost tasted as if it had been sitting there overnight. I was only able to eat half of my quesadilla before having to run to the restroom to throw up. The others in my party didn't get sick, thankfully, but were unable to finish their food because the taste was so bad. As people who frequent Chipotle multiple times a week, we have always been extremely pleased with our meals. However, I can easily say that we will NEVER step foot in this location, again. read more

We ordered burritos and they were rolled horribly...to the point that all the ingredients were falling out and it was impossible to eat them. So we went back inside and explained the situation and asked if we could have another tortilla each so we could re-roll our burritos. Instead of apologizing or offering to help the situation, they just charged us for the tortillas. We love chipotles food but the service is terrible so often it is hard to justify returning. PLEASE train your employees on rolling a burrito. read more

This place hasn't even been open a month but it's ridiculously busy! I had to dock a star because I don't think the place is managed with enough staff to handle the amount of customers going through. We had to wait at least 20 minutes just to get our food. I think if they had at least 1 more person working the food line, the speed would've picked up significantly. You can tell the inexperience of the workers by how horribly they wrap burritos. The dude the other day didn't even roll it in the proper orientation so all the food ingredients weren't available with each bite. You know what I mean? Like all the meat upon first bite, then lettuce, then salsa...etc. I'm sure he'll get it right after wrapping 1000 more burritos. I usually order a whole bunch of stuff so wrapping my orders usually requires some skills and experience. The store was also poorly bussed. I didn't recall seeing a single worker bus any of the tables or keep the beverage area clean during the dinner time that we were here. They were all furiously trying to churn out food. Again, staffing will be key during these first few months, but I won't dock an extra point just yet. Anyway, for the first Chipotle to FINALLY open up in Montgomery, this is pretty huge. They're definitely going to give Moe's a run for their money. Chipotle is better than Qdoba is better than Moe's. That's my opinion. I'm sure more will open up very very soon! read more

Chipotle Mexican Grill - Mexican Near Me - Montgomery, Alabama

I eat chipotle a lot, but it seems like the portion size varies every time I go. I'm sure they have set serving sizes for each sides but it varies. The lady in front me ordered the same thing and her bowl was completely full. I kept asking for more salad and she would just sprinkling some more on top.. No consistency at all read more

Chipotle Mexican Grill - Mexican Near Me - Montgomery, Alabama

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Big but bored One of the largest Chipotle I've been in. It has the traditional Chipotle industrial-chic motif. The food on par with any other Chipotle restaurant. The restaurant was empty the night I went so the staff seemed pretty bored and preoccupied. read more

Chipotle Mexican Grill - Mexican Near Me - Montgomery, Alabama

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People who work night shift don't wanna be there. At 8pm they decide they don't want to cook/open more food even though they have TONS of customers in line that would eat it. I would understand if it was 9 or 9:30. But 8.. you still have two hours till close. read more

Fast "Mexican" food. The kids like it and it's easy to stop here after a trip to Target. If only they were consistent with the lime flavor on the chips. Sometimes they flavor them with enough and other times they seem to forget to put the lime on. The staff is courteous and if you avoid peak rush times you won't have to wait in a long line. read more

Chipotle Mexican Grill - Store front - Mexican Near Me - Montgomery, Alabama

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What is probably my 6th and final visit to this location. Once again disappointed with the food level of service and cleanliness of the restaurant Waited to pay for almost 5 min Lemonade out of drink machine. All tables are dirty Employee touched someone's burrito shell with no gloves on after touching equipment There were plenty of staff counted 7 or 8. 2 or 3 joking and having fun during a dinner rush read more

From 4 to 3 stars. This is by far the cheapest Chipotle I've ever visited. They are super chintzy with their portions. I had to ask 3x for a little extra rice because the guy who was helping me literally gave me 2 pieces of rice the first 2x I asked for some! They also don't appear to be in any hurry when making the orders (as evidenced by their long lines). New or not, they need additional training to expedite orders. To sum it all up, I've been to better Chipotle's than this one. read more

Chipotle Mexican Grill - It's finally here...Chipotle!!! - Mexican Near Me - Montgomery, Alabama

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Do not order "to go". They never get the order right. Unless you want tacos that look like dog food that have been thrown together and put in aluminum foil all smashed together. Stand there and watch them make it or you'll also get a burrito bowl half full. Very disappointing when Taco Bell does a better job. read more

While the food lives up to Chipotle's standards, the staff here is apathetic for lack of a better term. Everytime I have gone here (it's the only Montgomery location), the employees act like I'm an inconvenience. read more

As a fan of Chipotle I've been to good ones and bad ones and this goes into the category of bad. Second visit and there's a few issues that I've encountered. Attitude of the server last time I went was terrible. I asked for vegetables on my bowl and she says "that's all we have" which was about 2 peppers. When I asked the same girl for extra rice I got a look like " really you actually asked that" . So I know this is a busy place but when they are out if items at noon something is wrong? Where is the management of this operation. Obviously not here... so my only choice at this point is to not go here and tell all my friends and coworkers how bad it is. Management get your shit together! read more