Not sure why I keep coming back to this place. Maybe because I tell myself "it can't get worse than this" but proceeds to be way worse than the time before... To start, they begin closing procedures early - at least 2 hours early. By 9 pm, the little hard pieces of rice and dry shreds of meat are what's left. The food whether it's supposed to be hot or not will be room temperature at best. For a few months, the soda machine was out of soda and ice. And you cannot forget the complementary floor trash. Pieces of food, lids to the bowls, straw wrappers, etc. riddle the open counter space as well as the floor. Tonight in particular, they were out of cheese, gave the usual small portions, and the workers continued to carry on a conversation without assisting people waiting in line - chatting about TikTok and whatever else. If the space doesn't make you feel like an inconvenience, the workers sure will. read more

Chipotle Mexican Grill - Trash of customers past - Fast Food Near Me - New Smyrna Beach, Florida

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I like Chipotle but still struggling with this location - the guy putting together the entrées really piled it on tonight so I was much happier with the portions however this location still struggles on many fronts. We arrived a little after 6 PM and the restaurant just didn't look clean so it seems they still lack training and a solid management team. No Steak - No Hot Salsa and No Ice for the beverages, I'll give them a second star because I didn't feel rip-off and I didn't leave hungry although I think $32 for three tacos and a carne asada bowl and two warm drinks is a little ridiculous... read more

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Chipotle is salty but this location is the winner of the excessive salt competition. Back away from the Salt! Chips at this location are consistently off - different and not in a good way. No ice but they cleaning up the garbage cans for a change. read more

Pig pen . Disgusting . Trash overflowing in and out of store. I ve nev er experienced anything like it . I cant imagine the kitchen is any cleaner . Gross read more

Chipotle Mexican Grill - Fast Food Near Me - New Smyrna Beach, Florida

I haven't been to a chipotle in years and I remembered why. These places are so disgustingly dirty. The food bar is never cleaned and they're putting your food on top of old food that fell out all over the place. I was just hungry and I will never go back to a chipotle ever again. The service was blah. They don't care. read more

Chipotle Mexican Grill - Fast Food Near Me - New Smyrna Beach, Florida

Me and my boyfriend come a few times a week and had a terrible experience with the Latina girl that works there. She rolled her eyes and was so rude the entire time we were ordering moaning and groaning, when we asked for chips and sides, every time we go there and see she's there we just leave because she is that rude. Every other employee there is super nice. I am a long time chipotle fan, and I've never had this type of experience before. read more

Ordered double meat, barely got one serving. Tastes burnt, disgusting. Rice way undercooked read more

The chipotle grill is always great. We like the Bowles. They usually give a nice amount of the extras such as guac and sour cream but some times are a little stingy when you ask for the extra that you are paying for. For the most part they are great! Food is awsome! read more

Not sure where to start, but maybe "back away from the salt" would be a good place. I stopped by the NSB location around 7pm on a very slow Friday night. This was my first visit to a Chipotle in probably 10 years. Everything I ordered was over-salted....chips, guacamole, barbacoa bowl. The guacamole went in the trash, but at least it came with a bonus chunk of avocado peel. The chips were not just overly salty, but very chewy, as well. As for the staff, there was not one smile, not one greeting....mainly just the faces and body language of people counting the minutes until they could clock-out. Needless to say, I won't go back. read more

Went to Chipotle today for the first time in a while. We quickly remembered why we don't visit this location often. Burnt chicken and the pieces that were not burnt had so much fat in them that you could not chew it. For a restaurant that prides themselves on quality they just don't hit the bar. In fact they failed miserably once again. The quality of food at the New Smyrna beach location is one step above slop. What a waste of $30.00 read more

I vowed to not return to this location but my kid wanted it so we gave it another try. The workers are so rude and the place is a mess. We felt rushed by the under enthusiastic worker and not even a hello or smile. We ordered chips and queso and the worker asked what size. Well when we went to check out we were told there were no chips. What!!!!! We took the queso with no chips and proceeded to get napkins and hot sauce....no surprise not one napkin stocked. I think the only reason this place is still in business is because of the name. The staff is so rude and could care less about anything but a paycheck! read more

Going to the Chipotle website was a waste of my time. I had this mess delivered through Uber. It's not the Uber driver's fault she didn't check the order because the bag was sealed, that is the only good thing, because they can't blame Uber. BTW, the Uber driver was excellent, you suck, bottom line. read more

Stopped here after a long day at the beach with the family. It was not busy while we were there. The employees were helpful and considerate when we ordered our food and adjustments we had to make afterwards with our toddler's order. The food was typical chipotle quality, tasted fresh. There is not much space inside to sit, so can see how it could get crowded quickly. The ambiance while we were there was nice since it was not crowded. My only criticism of this visit was the tables were a little dirty from previous customers. read more

I would like to say thank you to the crew working today, 08/20/2024. When asked to take off their gloves, they were thorough on asking me my allergies. I do not have allergies, I have autism. Once they knew, the crew made sure to let me know what was fresh and that my bowl didn't touch the make line. Not many places are as nice, so thank you. read more

never had any portion issues until today, when sam prepared my online order and gave me a teaspoon of gauc, which is $2.45 extra. there is no more underneath this by the way! just a tiny glob. not ordering online again. read more

Chipotle Mexican Grill - not even a fork full of gauc. - Fast Food Near Me - New Smyrna Beach, Florida

Horrible rude attitude , the guy acted like he was ready to clock out and go home . The food was small portioned and got charged for extra stuff I didn't get . Will never be supporting this location again. I have been to chipotle a million times and this location everyone needs a nap or something because the costumer service was awful read more

Chipotle Mexican Grill - Fast Food Near Me - New Smyrna Beach, Florida

I want to start this review by saying I am a huge chipotle fan. I eat at chipotles all over the nation and to be completely honest, this was my worst experience yet. While standing in line, the person ordering in front of me was getting reasonable servings. After he got his meal, the guy in charge barked at his employee to shrink the serving sizes. I then ordered a bowl and the servings were extremely underwhelming to say the least. It was as if they were rationing food during a famine. I was disappointed and hope that this is the last time I get violated by extraordinarily small portion sizes at a chipotle. I will continue to be an advocate for the brand but I do feel it is my duty to call out small portion sizes. This is your classic example of shrinkflation. With all this being said, I think this location has all the potential in the world to be a paragon of excellence and I do truly hope that this was a one time phenomenon. read more

I have been a chipotle fan for years and love the food but every time i come to this location which is often maybe once every week or two weeks... theres another rude worker. They rush you out of there and dont even give good portions. They are always so rude when taking your order and i finally decided not to go to this location anymore because of this. Its also soooo messy in there. I came in at 6:50 and asked for the brisket and the lady told me "you came in too late we don't have any" Like????? Do better. read more

When I walked in the door the place wasn't busy. There were employees standing around chatting. The tables inside and out had food debris on them as did the floor. The chips were chewy, not crispy. The taco beef was very chewy. I threw the food away. This is not a very good Chipotle. read more

Place is disgusting. Seems that your order is how whomever is making it. Steak bowl with guacamole. All I got was a pound of guacamole and rice. Then they lock the doors before almost an hour before closing. Had to argue to get a refund all the while the person whom made my order just stood there like a deer I. The headlights! Clean this place up. Is disgusting! My advice is stay away! read more

Absolutely horrible experience and the restaurant was filthy. Please take a look at the photos. The store was not busy but the employees all stayed behind the counter and did not come out and ever check the drink or trash areas. I notified the staff that the napkin holders were out and they never came out and refilled them. They also ran out of cheese when we were ordering and once we had our food, we tasted the steak and it was very metallic tasting. We sent the steak back for the carnita meat, which tasted great. However, we were shocked at how this store was ran. We won't be back. read more

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Just went in to get a bowl after a long work day and low and behold as I am eating it at home... I find a moth in my food..Disgusting. You can say I won't be back. Clean up this place! read more

Chipotle Mexican Grill - GROSSSS - Fast Food Near Me - New Smyrna Beach, Florida

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I used to always eat at Chipotle but this location is the absolute worst. I won't go back after today. My boyfriend said that after our last order. Always something messed up with the to go order. This last experience after waiting a few months to go back and give them another shot was the worst. Order my normal veggie bowl with extra rice and beans and Some other toppings. Get home and I have a bowl full of rice and the toppings. No beans or veggies. Chips always stale and the queso usually cold. Third time in a row having a horrible experience. Not too mention it is always dirty inside. That's why I got it to go. The time before this my boyfriend went back to the location to return his food and get a refund and the doors were locked 45 mins before closing. He had to bang on the door to get them to open it read more

My craving for chipotle overtook all logic (considering this place's reviews). My expectations were set so low that the standard service surprised me. Food was good as well. read more

Wow now I remember why I haven't been back since it opened ! Waited in line while a young kid with hair that was all over the place even with a hat ( can only imagine how many strands of his hair has dropped in that food ) then waited still while the other 3 employees were chatting while another man and a couple were in back of me ! Then the other kid decided he should come and help us - after he basically threw the food into the bowl and brought it to the register - he then went back to help the others and I waited again while the cashier was chatting again to another female and eventually the male had to ask her to cash me out ! What a joke this place is ! Whomever the owner is apparently doesn't care or know anything about customer service.... read more

Horrible portion sizes, the rice was cold. This is the worse chipotle I've ever eaten at.

customer service was good but when you pay $4.50 for chips and queso and you get less than a handful of chips seems a little bit ridiculous. thank God, I had a bag of tortilla chips at the house. read more

Got the carne asada bowl. Steak was overcooked, dry, and tasteless. The associates did not seem to care, prep-cooks refused to cook batches of new steak. When I got home, the food was cold. Never again!! read more

Order was correct. Love having the drive through Chipotle lane. I definitely feel this location is improving.

Its Chipotle. Like most of the other chipotles I've been in the staff is otherwise occupied. I'm literally standing at the counter getting ready order when the girl taking the order turns to the other one and says " I gotta go text him back". Gone. Im standing there alone. No food. No assistance from the other drone behind the counter. The cook cutting up grey food substance in the back looks up, shrugs, goes back to wielding the knife. Its actually worse than taco bell. read more

Either y'all employees are stoned or dumb lol I asked for a side of vinaigrette and she gives me a side of chips in a little tiny brown bag. Not the regular bag chips come in either. They mess up a lot, this one just made me laugh read more

This location closed before the posted time on door as well as the website. It'd be nice to get food late.

I came in at 600 pm on Wednesday 3/1/23. There's this one overweight girl with red violet hair in the server line that shouts at customers and complains "that she's overwhelmed" etc. I work under the hot sun for 12 hours and she's complaining on how hard she has it. read more

Workers locked door 50 minutes before close. I stood there and waited for them to open. had so much attitude and then gave me burnt chicken. Will not be going back. read more

We tried giving this location some time to hire or sort out their mess. Can confirm we still have order issues 2 more times. Sides missing.. inaccurate approx wait times. I wish whoever runs this place would fix it because I love Chipotle. read more

I was a assistant manager in the first Chipotle to open in Madison, Wisconsin back in the day. I know it's hard to open a new restaurant especially in the midst of all the chaos the coronavirus has wrought. Here are the things that must improve: There were approximately 10 people working Sunday afternoon. Despite that: - There was no steak, black beans, very little chicken and the fajitas looked like they had been sitting there all day, and the sofritas were overcooked - Two questions: with so many people, why was the line not totally full? Was there a food shortage? It's across the street from Publix and we used to run to the store and get something before we ran out. That's unexcusable. Where was the manager? - The tables were not cleaned up and the trash cans were overflowing. - The food was too salty. I will return in a month to see if conditions have improved. In the meantime, practice, keep the place clean, the food fresh and always full and get rid of the dead weight. We ran the biggest Chipotle in Madison with a crew of 5 or less and less that included the manager. You don't need to hire more people. You need to keep the good ones, get rid of the bad ones, and give the good ones a pay raise. I want to see you succeed, so please try harder! read more

Had the chicken bowl last week and it was delicious, I will return again for sure, a good meal for around 10 bucks.

Brooo naw this place sucks on my mama! The one in port orange is sooooo much better. my burrito is always so cold it never tastes fresh, like Fr fr. They need to a better job... at everything. I remember one time I went in to eat and my table was so sticky my arm hurt after I ripped it off the sticky shit. Like this place just be making me angry. NOT FRESH, NOT GOOD, NOTHING AT ALL. read more

I made a Yelp account to post this. I have been to this location several times since it's opening. I keep coming back to Chipotle because the ingredients seem reliable and it's usually a nutritious option on the go. However, this location has so consistently disappointed me, I make this post in the hope that there is some accountability out there. The customer service at this location is almost always abysmal. I have never been greeted by the employees, and I have sat and waited to be served at the counter more times than I can remember. I have walked out and left twice now because no one came to help nor did they say a word. Both times I walked out there were employees who saw me and ignored me. The staff has also been consistently unfriendly and visibly unmotivated. Aside from the customer service, the quality and composition of the ingredients and dishes have been sporadic at best. On multiple occasions, the rice has been seriously undercooked, the ingredients are mixed in the serving bar, and the meat is often over cooked. I usually get a burrito, and this may sound silly, but it is always such a mess to eat from this location. It's usually due to a shotty wrap job. I hope someone at this location in a management position encourages some change and pride in the work that's being done. It is a shame how this location operates, and they won't have my business from this point on. read more

Hopefully you have an online order because they reserve ingredients for online orders only. I asked for guac. They said they are out. Okay that's fine. Continue on the line and the manager Jordan is making a mobile order and uses the guac... I asked why I can't have guac. I'll pay double. Nope. It's for mobile orders only. But wait. I'm here now... Why won't you sell me guac. It's for mobile orders only. Legit the dumbest thing I've ever heard. I'm seeing the product I want and you won't take my money. The manager wouldn't even look me in eyes for the whole interaction. The staff wouldn't even tell me the managers name when I asked, I had to go back through the line to ask him for his name. I understand product shortages but first come first serve right? I am in food service and this is poor service. read more