Lady scooped like she wanted to save some for herself to eat later. Burrito was smaller than my fist and tasted like profit margins and corporate greed. Deplorable. Also the toilets don't flush, really incredible work here guys. read more

People nice. food generally for fast food ok. chips terrible. so salty not edible. this is the second time that so salty we threw out. you can see big globs of salt on the chips. We thought it was just an accident last time. Two times in a row is not acceptable. We are done. read more

Once again poor service. Called ahead to make sure they had the vinegarette dressing for a salad. Girl said they're out but would make some in 30 min. So went and first they do t have change so card transactions only. Then starting ordering and no dressing for at least an hour bc they had to cut vegetables. Ok, I'll have tacos onstead. The girl said something mean under her breath a d threw the salad out, turned around and walked away. A different girl helped me with the tacos. Guess what, no chips to go with the tacos. Then no ice, so no drink. When is this store going to get it right? read more

So my wife and I reluctantly came back to this CHIPOTLE after having not been here for several months when we were told that they were out of tortillas. I looked back in the food prep area for to go orders and they had plenty of tortillas back there. I asked whether or not I could get a tortilla from back there because I really wanted a burrito... They said no. Those were only four to go orders. I ended up leaving. Didn't say much back then but finally came back today to try it again and they told me that they were out of cheese and lettuce BUT only told me that after 3/4 of the burrito was already made. Cheese and lettuce are one of my favorite parts of a burrito and, unfortunately, we probably will never be back to this CHIPOTLE again. Oh, well... thought I'd try once more but it shall not be! read more

Order a salad online.... Get there to pick it up.... OUT OF SALAD DRESSING!!! What the heck? Then don't let me order a salad?!? BTW, they don't close for 3 hours! Maybe they could make some more?!??! read more

Very impressed by management here! The management and staff are all overwhelmed. It seems as though most businesses in Prescott, PV and Chino Valley are short staffed. The ones that want to work are busting butt, so be patient and nice when you visit these establishments! When I was In Sunday evening a homeless man walked in and asked how much food he could buy with the $5 he had. One of the employees said "probably a couple tacos, but hold one one moment". The manager on duty walked up and desperately handed the man some money "buy what ever you want". The homeless man did not accept his generous and humble act kindness. This is the character of the employees at this location! Be kind! Smile more! Be slow to anger! Put yourself in someone else's shoes for one moment...! read more

I should've read the reviews before coming here. Who is their manager? This guy sucks. I waited 15 minutes in line and they had no sautéed vegetables and they had no chips whatsoever all out of chips. It's rush-hour 6:30 in the evening. Extremely messy behind the counter and sloppy service. I just canceled my order after I got to the end because they didn't have any chips to go with my bowl. This place is horrible!!! read more

Long line slow service crunchy rice food portion small. Overall nice ambience in the restaurant.

We've been to this location several times and never again!! This location is always dirty....counters where food is, floors etc. There were multiple employees in the back while customers waited in line. One was training another and they both went in back and told us they would come back. The scoop of guacamole that I got for $2.65 was a teaspoon at best. Terrible here....hire a real manager!! read more

Placed my 1st online order. Ordering & service no problem. Started eating my chicken burrito bowl and bit into non-food hard black chips. I tried to reach out directly to the restaurant so they could check into the problem right away. Other than driving back there is no mechanism to alert Chipotle of food safety issues. The chat bot requires agreeing to sharing my information w 3rd parties or speaking to someone offshore about the food right in front of me from the Chipotle 3 miles away. Done Chipotle. read more

Chipotle Mexican Grill - Mexican Near Me - Prescott, Arizona

The employees here are awful, my family and I went in at 7pm and they were literally out of everything and they told my mother it would be 30 mins for lettuce? Really? The line people were beyond rude, so far as to me going back and forth instead of them offering customer service. I've been eating at chipotle since their first location in Colorado. This was beyond pathetic and I can't wait to not spend anymore $ at this location. I contacted HQ and all they said was it would be reported ?!? Honestly, this location is a joke and so is chipotle after selling out and it turning to crap. read more

Chipotle Mexican Grill - a display of food - Mexican Near Me - Prescott, Arizona

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Chipotle on Montezuma St, Prescott, AZ: I used to go to this location regularly a few years ago. Loved it. Went in today. First, the restaurant looked dirty - behind the counter and in the seating area. They were out of steak and the rest of the food looked like it had been sitting there awhile. I ordered a chicken bowl and it was lukewarm at best when I got it and I ate in. The cashier told me my bill was $34 +. I said that was pretty high for a chicken bowl and a drink. After studying the cash register, she corrected it. She didn't even notice that was incorrect! I was the only one in there, so the word is out already. Terrible. I will never go there again. Whoever the manager is, please check your store. Soon you will have no business except for first-time visitors. read more

If you love their food then this is the better location of the two in the area,coming from California where this was a favorite spot to eat I was very disappointed the first few times I went there seems like either they were understaffed or that they were very unorganized,they had no ice in the machines and yet they continued to sell drinks,there is a whole food store in the same center they could've bought ice there and put into the machine,another time they were out of the flavored drinks and didn't look like they were concerned about having them available, the tables were dirty and no one either noticed or cared I had to ask for a wet rag to wipe of the table,they finally came out to wipe of the table then proceeded to ignore all the other tables that needed it. read more

First off I had difficulty finding pricing (not everything was on the board) and the servers didn't know the prices. Once I decided on the Carne Asada Bowl advertised on TV (at over $12) I was hit with another hefty charge for a spoonful of Guacamole ($2.85). But the real disappointment was that everything was cold. I expected the lettuce, salsa, tomatoes and sour cream to be cold...but the Carne Asada, Rice and Corn were all cold too!?!? VERY DISAPPOINTED. Will not go again and definitely will not recommend Chipotle. read more

This chain has had some health issues over the years, but this particular location seems to be pretty clean. Depending on how the burrito maker feels is how much meat you get! read more

Place is bad, my tortilla guy was my cashier, thank god he put gloves or else i would have walked, anyways the chicken looks hours old and the grill guy at 8 45 says should be good til close, grossssssssssss old dude charged me 3 bucks for half portion, next time I'm gonna yell at you, but doubt you be there 3 months from now, you guys suck! Get fired everyone there plz and thank you read more

CONS: - tiny parking lot - their lines can be super long - not enough staff works here - sometimes they run out of stuff (meat, dressings, brown rice) - pretty light when they serve bowls - burritos are always a mess when you eat them - can be super busy during peak hours - not open super late like other locations PROS: - friendly staff - inside seating - outdoor seating - order ahead available read more

Super dirty restaurant and the two people working were struggling to help everyone. No drinks available today except lemonade. This location seems to get worse each time I go. read more

Inconsistent food even though it's chain. The kids working there always have attitude. Tables are always dirty.

just wanted some tacos put literally less than half a scoop of steak in each taco then i got double and then it was another half not even a full scoop and it was 17.99 that was not worth an hour of work worth of money! the cashier also rolled his eyes when i got double steak when he didn't put enough, even del taco would put more proportions the store was also LOUD read more

They have one person working and had the doors actually locked so people had to keep opening the door for customers to come in yet no help up front. One person working the line and one on the register. They need more help because this is actually ridiculous, specially during the lunch hour. read more

Part of the reason you go to Chipotle is the walk through and pick what you want experience. When you can only order online it defeats the purpose. It's even more annoying when you order online, receive a time for pick up and your food isn't done. Waiting an extra 20-30 minutes isn't acceptable. After waiting , your lack luster server then informs you that items such as guacamole are out and hands you a warm soda that you had to ask for. When asking for a refund they say they can't do so and gives you a number to call. Corporate needs to do an entire retraining and revamp on this establishment. This town is big enough and wants a Chipotle, but what currently passes for one isn't getting the job done. read more

Not only has the service been terrible for the last year (mixed up orders. Half portions, overpriced, not keeping up with food orders etc) they have now charged me twice for food. And aren't making any effort to return it. The cashier said the first one "didn't go through" so he rang my card twice. I can not believe how terrible this place has gotten. I used to go all the time. No more read more

I gave Chipotle a scathing review last time - I've now changed my opinion. My last two visits have been very good and successful. I now ONLY order & pay online. I also give it lots of time - at least an hour for the pickup time. It really is the only way to order: - Great chance of getting your order - Collect Points - Easier to tip - No standing in line - no frustration - walk in grab your bag and split. Don't order any other way. My last order was great except the flour tortilla was very hard/dry in a couple of places. read more

Very disappointing. Rice was crunchy, barbacoa was literally just huge chunks of fat. Bell peppers were raw. Burrito was such a soggy mess I couldn't even eat it and it soaked through the paper bag all over the seat of my car. What a waste of $11 read more

Chipotle Mexican Grill - Mexican Near Me - Prescott, Arizona

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Service from angel and Hannah was outstanding. Food was great. The service was even better!

food was cold soggy burrito tortilla was wet mushy and not able to pick up and eat it fell completely apart i ended up trying to eat with a fork and ended up throwing most of it away i wanted to say something but didnt want to make a fuss so threw it away my review here is to let you know about the food and the place was also very dirty , floors , tables , counters just seem grimy im hoping i dont get sick from being there thank you read more

love that guy yummu yummy so good and filling yummy yummy gorgeous food mwah mwah love it read more

This Chipotle is horrible. They need new management and staff. We went to eat there tonight as my nephew just drove from Colorado and wanted Chipotle as he hasn't had it in a while. We arrived around 8:20pm as a group of 5. There were many people in line ahead of us. After waiting in line we finally get to order. The staff member asked what we wanted. My nephew answered first and then the staff member stated "we don't have anything except quesadillas." Why even ask what we want when there isn't anything to order. We could clearly see the bins of steak and chicken by the kitchen. As it was 8:30 and they are open until 10 I asked if they were going to bring more food out. Another staff member said no. Only quesadillas are available. By now the line has grown again. I asked why they didn't inform all of us and the line growing behind us that they were not serving food only quesadillas as at that time we could have gone elsewhere. No response. We could tell that they were out of food for quite a while. They had the empty dried containers that hold the meats, rice, beans and other vegetables and toppings sitting there all dirty and dried out and empty. Looked dirty and disgusting. Just sitting there. The kids working had no manners and made it obvious that they were not concerned about their guests as they still didn't tell all of the guests behind us that they were only making quesadillas. I paid for the 2 quesadillas as myself and the other 2 guests in our party wh were starving after the drive from Colorado don't like cheese quesadillas. And that was all they claimed to have. I went to grab plastic utensils and Tabasco and they were gone. So we're the teas and all. It was obvious that they started closing early because they wanted to leave at 10. Not close at 10 leave at 10. We overheard 2 staff members saying that and laughing. The craziest part is they closed and locked the bathrooms as well. I asked the girl that worked there when she was going to open them and she said again that they are closed.She said that they have already cleaned and mopped the bathrooms. While the 2 members of our group were eating there horrible cheese quesadillas I went back to the girl and asked if she could open the bathroom she was on her phone and said later. At this point I had waited over 30 minutes and it took her another 15 minutes to finish talking to her friend on her cell phone for her to unlock the bathroom for me. As soon as I left the bathroom she locked it again and put a wet floor sign in front of it. I heard her tell another lady who wanted to use the restroom that they were closed because th floors were wet from mopping. They weren't wet as I just came out of there. Horrible experience watching these lazy employees not doing their job but just trying to "leave at 10." Not even letting the other people coming in that they aren't serving anything but cheese quesadillas . Again this place is supposed to close at 10. This was happening almost 2 hours before closing time. I would give a zero if I could. No food, no bathrooms and horrible staff. I took photos of this madness. I will never go back. I understand why this Chipotle has an overall rating of 2. This seems to be their standard. I'm surprised that they even got 2 stars. Such a shame as Chipotle is great at the other locations but this one in Prescott is horrible in all categories. Hopefully they get new management and staff who can provide quality food, service and a bathroom. The Chipotle standards aren't met. Ruining the name of a place by this lousy franchise. The owner should be embarrassed by this 2 star franchise he owns. I would post my pictures and videos but this app isn't loading my uploads. It's unbelievable. I called there corporate office and I was told that they will inform the manager. I asked to speak with her supervisor and she said that I will get an email stating that the manager was notified. No email received. One of my favorite places to eat now makes my stomach turn just thinking about it. read more

The 5 stars are 100% because of he staff. They are some of the most professional and kindest people. Whoever does their hiring has done a great job. read more

I used to LOVE Chipotle and eat it all the time but I'm literally NEVER going back after how badly my last few visits have been. I understand being understaffed, but this isn't just a staffing issue. Waiting 45 minutes after my pickup time for online orders. The restaurant being out of my choices and that not being reflected in the app. Then opening up a half-full bowl missing ingredients when I get home. You'd think that if they're running so behind that they would be loading up their entrees to make people happy?? read more

This Friday I decided to grab a bowl my wife and I could share for dinner. When I walked into the restaurant it was empty. Two male employees were behind the counter and cooking area. The flat top area was absolutely filthy. While deciding what to order I noticed that many of the items were almost gone. I chose a bowl with steak, beans, white rice and cheese. When we arrived home I divided the bowl. The first bite and my wife stated that the rice was grossly undercooked to the point of being hard. I took a bite and agreed with her. The worst bowl and probably the last bowl I will ever purchase there. I question if any of these employees even care how the food is prepared. They were both in their 30's and you have to wonder what training that they received. read more

Worst chipotle I've ever been to. I've been there twice and both times my order is completely wrong.

Where to start........This place needs a qualified manager. Always a mess, dirty, slow, and unorganized. Worth the trip to go into PV for better food and service. If you are heading to this location, bring your own sanitizers to wipe your table down. The way that this place is managed makes me question if the food is safe to eat. A homeless person came in while we were there and helped themselves to the rack of food for people who use the app to pre-order. No one even cared or noticed. I don't know why they leave other people's food out so that anyone can rifle through the bags with their filthy hands. read more

I wanted to order a quesadilla but they said you can only order a quesadilla online. This has to be the dumbest policy I've ever heard a franchise adopt. Not only did I wait in line 10 minutes to hear that but then I had to wait another 20 minutes to order online and get my food read more

What a waste of money! Crunchy, inedible rice. "Mashed" and burned pinto beans, Barbacoa that's all fat and gray meat, fajita veggies that aren't even cut up (whole half onion in my bowl) and to top it off they gave us a rotten mandarin with mold literally growing out of it for the "kid's fruit" side since they were out of chips. Not the first time we've had this experience where you spend hard earned money on food you can't eat, but this will be the last. We tried several times to just see if it was an "off" day - apparently everyday is for this location.. it's like food poisoning roulette ever time you eat here. read more

I lived for years next to the original "Chipotle," on the corner of Evans and University in Denver, Co. I was excited when the frachise came to Prescott Valley, Az. I am not so much any longer. If I were to catagorize this location in a single word, it would be; inept. At noon on Wednesday the 14th, a paper sign on the door said; "Closed until 3:00 PM for maintenance." How does a restraunt close because its broken? Really? This afternoon, my wife and I stopped in to order take out. the serving area was filthy and the only line staff advised that they were out of fajita vegetables. He then said the same thing for guacamole. How do you run out of guacamole? Although disappointed, we paid for our order and added chips and Quesadilla. The employee who rang up our order, said,: we're out of Queso it should be ready in eight minutes." We paid for it and said we would wait. more than a half an hour later, the queso had not been made. We left without. During the wait, I observed their operation. The manager was nowhere in sight. he walked from some location not visible, through the serving area, and went outside the front door. he did thistwice. he said nothing to any of the employees. I discovered that one employee's shift had expired two hours previosly and she was still politely and diligently filling orders. If I had been corporate and observed this operation, I would have removed the manager on the spot. read more

This is my absolute favorite Chipotle location. I'm from the valley and I've been to dozens of different Chipotle locations because I love their food. This one is the best I've had. I don't know what it is about this Chipotle, every burrito I have gotten here has just tasted so fresh and had a perfect blend of ingredients. The employees have always been polite and eager to serve me. It's even somehow better than the PV Chipotle. This place saved my life when I was working at a summer camp and was extremely tired of the food they served there. Always quick service. I've never had a problem here. Most of these people reviewing this are probably the type of people that are rude to young people and complain about every single thing that doesn't go your way. It's a fast food restaurant, not a steakhouse, sometimes the tables will have extra food on then from previous customers. read more

Let me start by saying I absolutely love Chipotle! I took my mom to lunch there today, everything in our burrito bowls were cold, with the exception of the meat it was barely warm and the rice was still crunchy. Also, a very small serving of guacamole, really they they remind you that you have to pay extra for it. If the health department had come in today they definitely would have been shut down for all of their food not being at the correct temperature. Hope they get their act together! read more

Horribly managed. They left one older lady to work the line by herself, which she couldn't handle. She was obviously not able to run the line all alone, and yet two of the younger employees stood there and watched her struggle, even making fun of her at one point. Any manager who sees this happening and does nothing about it has no business being in charge of anything. The younger employees who made fun of their coworker also obviously are not mature enough to have a real job. read more