Chipotle will never see me again. I'm deleting this app and no longer supporting this business AT ALL. Every time I've ordered from here, something has been wrong. The food is consistently not up to par, to-go bowls are messy, and items are often missing. There have been times I didn't even want to go inside, but ordering ahead didn't help either because I can't trust the accuracy or quality of what's being made. There is always an issue. After my most recent experience, I'm beyond done. Between the poor food quality, careless handling, and repeated mistakes, I've completely lost confidence in this place. I won't be back. read more

This is the worst chipotle I've ever been to!!!! The manager was barking at all the employees the entire time! The employees seemed terrified. It was so awful. I think Her name was Amanda. The way they portioned out the meat was also insane! They used a cup to measure out the Barbacoa!!! They took some chicken OUT of my bowl cause I guess it was too much??? Never seen that. Then the fountain drinks, it was like there wasn't enough syrup and the sodas were watery. And they were out of lemonade. Wow! read more

Have the food. I went to this site 12/9/2024 at 7:40 and they didn't have any vegetables. I've gone 2 times before and they didn't have the salad dressing for the salad. It was Tuesday, when does the truck come with inventory? Apparently no one has done an analysis on their sales read more

Chipotle Mexican Grill - The store - Fast Food Near Me - Red Oak, Texas

To be honest my first two days coming here and this place suck specially the latin lady i think shes a manager lady seem like she font even wanna work yesterday they were charging me double when they only put not even a full portion !! And today i was serve by the shift manager and she gave like 5 steak bite on my bowl like are y'all for real that broke that y'all cant serve full good portion amount ?? Never coming here again the first chipotle i been that suck on serving ! A full portion is full spoon not little then half a spoon y'all need to fixed y'all's portion on food ! Im not the type to do reviews but im spending $60 on shitty serving read more

Chipotle Mexican Grill - This the only part that had steak this pathetic!! - Fast Food Near Me - Red Oak, Texas

Before coming to this location, I saw the reviews but decided I try anyways. It was 9:45 at night on a Wednesday. We walk in to a line but I was okay with waiting. As we are looking around we can see there are no napkins, plastic ware, straws, or tobacco sauce at the drink station. I said okay no worries again I'll wait. Then a worker comes out and says "We don't have any white rice only brown and it won't be ready for another 40 minutes. Also we close at 11 so‍" I decided to leave and go to another location near my house, that has consistent good service and isn't having employees walk around and with my own eyes doing nothing. Honestly believe the reviews this location needs some better training. read more

Tried this location last night and got food poisoning. Think twice about eating here!

we've been to this location multiple times and there's always a problem. just left after waiting in the line for far too long. I ordered a veggie bowl, veggies were almost done ion the grill, no problem, I'll wait, husband ordered chicken tacos, chicken was on the grill, ok, we'll wait. when the veggies were done he took ALL of them to the "to-go" line. I asked can we get those? they said no, we can't take from them because they need them for the to go orders. I said ok, but I'm here, in front of you. that doesn't make sense. she agreed and completed my order. I asked her to also get chicken for the tacos. they would not get it stating the chicken on the grill was almost done. when the cook took the chicken off the grill (knowing us and other people were waiting) he started doing g other stuff. instead of cutting enough for the waiting orders he cut all of it making everyone wait longer. I was almost finished with my food when the tacos were done. the whole place was a mess, the line, the food containers had mixed up food, the floor was a mess, we had to clean our own table, the lemonade containers were empty and the girl working the cash register was eating while completing orders. we love chipotle but wont be back to this location unless we hear about big improvements. read more

I watched a worker spend more time concerned where her cell phone was sitting, and looking at it, the whole time she had the soda fountain blocked while she slooooowly cleaned and blocked the way for customers from going through or even getting a drink, all while telling tales about work. When my daughter said that she didn't want to get in her way to grab a fork and napkins, she just scowled and didn't even say a word. No real organization going at all. They need to work on their training....seriously. read more

Worse customer service by manager, Amanda. She's very rude and disrespectful. She stated her attitude is due to people trying to eat free food all the time. When the reality is the staff forget to put items in the bag. read more

They are taking long just to make some fajita veggies,the portions were not good compared to the price of the food.the food was very cold,the environment wasn't the best and the cooks in the back were not using appropriate language.made us wait up to 25 minutes just to get 2 bowls.Absolutely ridiculous. read more

The staff this evening was sweet! The food was fresh and great proportions. Gracie at the cashier was super sweet too, she had great customer service. read more

The worst service I have ever received from Chipotle came from the Red Oak location. I drove to the location a few months ago and the line was too long. I ate elsewhere. Yesterday, Feb 09,2025 I was tired and wasn't in the mood to drive to Cedar Hill so I stopped at this location (7 minutes from my house) and as expected, terrible service and a lot of bad attitudes. What's wrong with the people working here? I went back today because my daughter wanted Chipotle. I should have driven to Cedar Hill. Bad attitudes again, the food was dry and looks like slop. It was not $38. Frankly, I almost through it out. I will not return here. read more

Bad staff all around , really dirty and workers don't care are really rude and don't wear gloves when handling the food. Very disappointing

Believe the negative reviews regarding poor customer service by workers and upper management. This location had ice melting underneath the soda machine area, due to the ice piled on the tray area of the machine. I had to ask for my food, even though I was several minutes behind on pickup and the place was empty. I had drink cups & chips missing from my order. Terrible experience. read more

I usually come to this location regularly but this visit was OUTSTANDING, a young lady with glasses and blonde hair made my bowl perfectly and the cashier was very very nice thank you whoever you are ! read more

They're extremely rude. Seem to hate that you're in there. One of the girls keep swearing talking to herself about how miserable she was and management sucked. They're always out of soemthing and never make you feel welcome read more

I usually don't believe reviews because I think it's just a bunch of Karen's but BELIEVE THESE . It was super busy which I understand. However, the person literally forgot to add my steak into my order . I've been trying to contact someone and all I get is a BOGO promo code from the agent over text messages . Like tf ? I will go up there tomorrow for a solution hopefully it's not a headache. The employees need to learn to pace themselves and REMEMBER ALWAYS DOUBLE CHECK YOUR ORDER PEOPLE ‼ because this shit pissed me off I'm 9 months pregnant by the way . URGH!!! read more

Chipotle Mexican Grill - No steak like I asked for and paid - Fast Food Near Me - Red Oak, Texas

I ate here for dinner last night on my way to east Texas (because it seemed better than other fast food) but I seriously regret not going to Chick-fil-A next door. I got horrible food poisoning from the burrito bowl I ordered and it was not a great start to my day. If I could give zero stars for FOOD POISONING I would! Please do not eat here!!! read more

If I could give 0 stars I would. Every single worker here is rude. No greeting, no asking if that was all I wanted before putting the lid on and throwing it to the cashier. I had to constantly say HUH because they talk so low with a frown on their face. Do better chipotle. Can't just be hiring anyone at a well known chain like that. Never going to this one again. read more

My husband, adult daughter and I stopped for a quick bite. We were starving and wanted something really quick. Chipotle's is normally doable. This is beyond all doubt the absolute WORSE Chipotle's that we have ever eaten at. The food was so SALTY that no amount of rice, sour cream, guacamole, lettuce or corn could dampen the saltiness to make it consumable. The staff was nice enough and remade it with a new batch of chicken and even more sides to attempt to counter the saltiness but at the end, we threw away 80% of the food. Whoever is cooking the food has a very heavy hand with the salt. I think I doubled my recommended daily sodium intake in the few bites of food today. Will not return. read more

Employees have the ugliest attitude. I walked in and said hello and they looked at me like I was stupid. It was also very dirty, there was a mixture of meats and lettuce everywhere, if anyone is allergic to a certain food, this can be liable to poor cleaning. There was two girls on their phone and the other doing orders. If you're not happy find another job, this chipotle has gone down hill. read more

The visits to this location are usually underwhelming, understaffed, and unprofessional but I am always patient. Today unfortunately was much more frustrating since there were 2 leads on shift. One of the digital order line and one working grill. They only had a cashier and a new person on the line, the cashier was helping a bit on the line in between ringing up orders but the line was still passed the door. We order 3 entrees tonight, all under portioned, our burrito we ordered was double meat but unfortunately we weren't given a full portion of the second meat we asked for (carne asada). When the new kid asked for more he was ignored, he didn't know how to put queso on the burrito, he wasn't able to wrap the burrito at all, I had to roll it again once I got home. The lead that was working on grill had more than enough time to stop what she was doing and correct the new kid on how to label double meat, but not enough time to 1. Help him push the line and 2. Stop and give the proper portion of carne asada when she was done cutting it. She had plenty of food on the line in order to stop for 5 mins to clean up the dirty dishes on her prep table, wipe the line, or help the new kid who shouldn't have been alone on the line. The lead on the digital order was keeping up with online orders but between the both of them something should have been said or planned to address the slow speed of service and the lack of training the new kid had. I didn't stop and say anything in store, as stated earlier, they are always understaffed like tonight and had a line to the door, and I am always willing to be patient because of that nor am I trying to make the lives of the employees more difficult but clearly this location needs help in training, starting with management because standards always start with them. read more

I went to this place and all the workers had been very rude. They had no greetings and was just starring at me til I had said my order. I had been waiting patiently & still had rude customer experience. While, they had made my food very sloppy. read more

I ordered online at 11:55 for pick up at 12:10. I gave them extra time to get the order ready so I got there at 12:30, the order wasn't ready. I asked where is my order and all I got was order isn't ready. So here I am at 12:45 still waiting on my order. If it wasn't prepaid already I would've left Never again coming to this location. Come on Chipotle you should be better than this. read more

Terrible!!! My chicken was half cooked and freezing cold literally colder than the other toppings and the chips are always stale. Highly do not recommend read more

I don't get how can you mess up a mobile order. I usually check my food before I leave however I am sick and didn't want to spend too much time out or around other people. I haven't had chipotle in over a year but all I ordered was a sally bowl brown rice, black bean, chicken and cheese. No black beans in my food. My bowl looks like someone else left overs like there was nothing to even eat. I don't even wanna waste the energy calling or going back up. I just have to take this as a lost smh. read more

Chipotle Mexican Grill - This was supposed to be a salad bowl it looks like I got someone else left overs - Fast Food Near Me - Red Oak, Texas

I never leave reviews when i have bad experiences at places because i honestly never have the time and day. But THIS interaction just rubbed me completely the wrong way. I just left chipotle today may 31, at 1:30 pm and the girl that attended me on the rice side had the WORST customer service, she is a short mexican girl and i believe she is a new hire because i am always at chipotle and she just started working there recently. 1. She couldn't say a word or speak, if your communication skills are that awful don't work in customer service or PLEASE chipotle move her in the back to be a cook or make the rice so she doesn't interact with these customers. 2. She had the worst look on her and was just making faces like she was annoyed. I understand if you have an rbf because majority of us do but no, she was MUGGING everyone like she was ready to go home. DO NOT work a shift or clock in if you are going to be in a bitchy mood and have a bitchy face the whole time. 3. The guest behind me had to ask me questions on how to order because it was there first time there and the SAME GIRL DID NOTTT help at all. She remained quiet and made her same bitchy faces. I will make this short and sweet but i do apologize to any guest that has to place an order with her and i will really try to not say anything or make faces back! read more

I had been warned about this location and but I still wanted to try them for myself. Ordered two bowls one veggie and one steak. Got home and realized there were no veggies on the veggie bowl!!! HOW!?!?! That's the whole purpose of the bowl. And what I did end up having was very salty I could only eat a few bites. The steak was tough. read more

I hate to give them this but pretty bad food experience in my visit... found a critter leg in the guac! The staff was very friendly and the manager refunded the complete purchase but I would still be careful. As we left I didn't see them pull the guac. read more

Chipotle Mexican Grill - Guacamole with a critter side leg. I triple checked and there were fuzzies attached. It was not a part of the avocado or anything else. - Fast Food Near Me - Red Oak, Texas

Came here at 1825 hrs on 6/17/21, and the customer service was OUTSTANDINGGGGGG. What a great group of employees. I saw a new-hire being trained by someone with a great teaching ability and professionalism. An online order that appeared to be messed up was being handled in a way that kept the customer calm and what appeared to be satisfied. Every employee that handled my order struck up a conversation with me. SUPER IMPRESSED!! Wish they did this every where. Definitely the best customer service at a Chipotle that I've ever seen. read more

I am a Chipotle fan and I have even driven to Cedar Hill just for a burrito bowl. I went here the other day and the store was very clean. The staff were nice. But I had issues with my food. First of all the chips were super stale and if I had realized this before making it all the way home I would have return them. My drive was approximately 5 or 6 minutes home and my burrito bowl was cold. Now I know the sour cream, etc. would be cold but the chicken and beans were cold as well. It also lacked that Chipotle flavor I'm used to. I don't know how that could happen. Whatever the reason was I was unhappy and did not enjoy my meal. read more

Chipotle Mexican Grill - Burrito bowl - Fast Food Near Me - Red Oak, Texas

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When we moved here a few years ago, this Chipotle was not so great.. but I have to say that it seems like they've really turned things around and it's pretty solid. read more

Stopped by attempting to get some "healthier" food than McDonald's late night ( 9:15pm ) The line was pretty long but it was moving so that wasn't a problem but 45 mins before closing and they are out of half of the options for ingredients . I get a veggie bowl but they had no veggies so I proceeded to just get food for my husband . The cashier was rude . He rings me up for a total of $17 so I asked why the price was so high for one bowl . He tells me I have double guac but I tell him I do not . He goes back and forth with me a few times before the employee next to him says "that's queso not guac " . Honestly , due to the lack of ingredients the little extra drop of queso should have been on the house ANYWAY ! Very disappointed . read more

Wow.....thanks for managing to mess up my online order. I went to pick up my online order, it was given to me by your staff member and half of the order isn't mine. Needless to say this wasn't checked until I got home. But thanks for messing up dinner. read more

Idk if she's a mixed Spanish girl but they became very busy towards me checking out and I didn't get names. But the guy is a slim black guy and the female was a slim possibly Spaniard. Idk... anyway! They were awesome and knowledgeable about the chart and very helpful when it came to samples and the tall guy in the back on the grill!! Thank y'all for the experience! read more

First let me say how much I love the food here. I'm a vegetarian and love how they offer a plant based protein for the meals. They are usually so spot on about making sure there is no cross contamination between the things cooked with animals and the things I may eat. The service is so friendly and very helpful as well as knowledgeable in the food they serve their guest. That being said, I gave three stars because the last couple times I've gone I have found long strips of beef hiding in my food. The first time it happened I was eating a burrito. When I got to the last couple bites I noticed a different kind of texture in my mouth as I was chewing. I pulled out a long strip of beef and was so sad about it. But I decided to give them another chance. So I went back with a friend and we ate there. I couldn't finish my food so I took it home. Later that night I went to munch on the rest of the guacamole and pulled up what I thought was a nice chunk of avocado on my chip. It was the last bite so I made it a big one. The first thing I noticed was that chewy texture in my mouth again. And again, I pulled out a large chunk of beef from my mouth. Not sure why it's always the last bite that gets me. Lol So that is why I gave it three stars. I understand mistakes happen and am not above forgiving. I will be back and eat here again despite those two infractions. Partly because there aren't a whole lot of options for a vegetarian in Red Oak, but mostly because it's a nice change of pace from what I usually prepare for myself. read more

Its frustrating that the last few times I've visited that they never have vinegarrets. The last time I had to leave and go to the next Chipotle. Why, if you run out, would you not make more. Especially when it's 6pm and you don't close until 10? read more

This location is just horrible. My rice is always hard, the meat is so dry and spicy it's ridiculous! I ordered chips & guacamole as well. The guacamole was good but the chips were burned. I won't be going back to this location. read more

Need to improve their customer service skills! All I wanted was for someone to stop because the fajitas were out NOT because I asked, and put them on so I wouldn't have to wait even longer. PLUS I asked the person in front of me to let them know that they were out since he appeared to be friends with the employees. He was kind enough to inform them but when inquired about them, there was attitude but still no since of urgency to replenish. I was told when the person chopping the meet was finished then he'll put them on. There were 5 employees at work around the 12:30pm hour that I went. Two customers informed the young man and still no obligation felt to go a little beyond the current duties! The fajitas are a part of many customers Chipotle experience!!!! read more

Very disappointed. We placed a take out order and it was completely wrong. They didn't even give me the right meat in my bowl. I paid for queso for it to be left off all of the orders. My husband has allergies mistakes like this is going to hurt someone. read more