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    Chipotle Mexican Grill

    2.3 (4 reviews)
    Closed 10:45 am - 11:00 pm
    Updated 2 weeks ago

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    Valle Escondido

    Valle Escondido

    3.7
    (87 reviews)
    4.2 mi
    $$

    The tacos were amazing! Meat was tender and broth had a lot a great flavor. I didn't think the…read morerice had much flavor, so I didn't eat it. Know that when you order a large margarita, it is huge!

    So the first few photos has great reviews. We don't eat in a lot, we prefer to pick up otw home…read morefrom work for the family. This use to be a fav of ours (the salsa is literally my fav salsa in my area of restaurants and there are a lot!) but each visit they seem to forget more and more. For a place with a free salsa bar they are the WORST on forgetting stuff. So today I placed an order, you usually get a teeny tiny salsa and a bag of chips complimentary.... I ordered 5x side of extra salsa (which I was charged for) I received two salsas one tiny bag of chips. This is literally what I get complimentary at most restaurants, and you charged me extra?!?!? Anyways the hostess/waitress totally went and got me my extra salsas and another bag of chips. God love her. I left and realized omg they didn't give me my kids sopapilla (sorry if I misspelled). I had to turn around and go back. Again the lady was sweet as can be. She got my dessert and threw in some queso. But then I get home. The order for Al pastor tacos..... Said steak cooked in a spicy salsa..... nope it was dry unseasoned steak in a corn tortilla with a bunch of canned pineapples. The order I placed said it was served with pico and tomatillo sauce (received neither), and like I said COVERED in canned pineapple tidbits..... did not say that in the description. And again NO SAUCES.... My son gets mozzarella cheese sticks.... NO MARINARA like it said in the description.... The cheese sticks were so over done the breading was empty.... It was burnt cheese in a pan with no sauce. I love the food here and my hostess/server handling my order was super sweet but it's honestly the last time I let this place get one over on me on a take out order

    Photos
    Clean and well decorated
    Clean and well decorated
    Fried cheesecake was a little underdone unfortunately
    Fried cheesecake was a little underdone unfortunately
    Frozen blueberry margarita

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    Frozen blueberry margarita
    El Cerro Grande

    El Cerro Grande

    3.8
    (45 reviews)
    7.2 mi

    Very disappointing experience at El Cerro…read more Unfortunately, this wasn't just a bad visit. The quality and service have been slipping for a while now, and I've continued coming back hoping things would improve. This visit was the final straw. The problems started before the food even arrived. We were seated in what felt like the loudest and most crowded section of the restaurant, despite there being plenty of open tables elsewhere. I asked if it would be possible to move to a different area and was told someone would check. After waiting quite a while and never hearing anything back, I finally had to ask again. At that point, we were told we could move to one of the open tables, but the interaction felt dismissive, as though we were causing an inconvenience by asking. Unfortunately, the experience only went downhill from there. I ordered the Arroz con Pollo, and when it arrived, it had very little cheese on it (see photo). For a $17 plate, it needs to have at least a fraction of cheese on it that you can see. I asked for cheese on my meal because it did not come out the way it normally does. I was not asking for an extra side order. I was simply asking for the dish to be corrected. When the bill came, I was charged for the additional cheese. I explained that I should not have to pay extra for cheese when my meal had come out with little to none on it in the first place. I even offered to show the photo of the original plate, but that was ignored. Instead, I was told that charging for a bowl of cheese is their standard policy. What frustrated me most was that the server had never even seen the original plate because someone else delivered the food. Yet when I explained that this was not how the dish is normally served, I was told it was normal. As a longtime customer who orders this meal regularly, I can confidently say otherwise. There was no apology and no effort to understand the concern. The issue was never really about the charge itself. It was the attitude and lack of customer service throughout the entire visit. It's disappointing because this used to be one of my favorite local restaurants. Unfortunately, the food, service, and overall experience have steadily declined. After this experience, I don't plan on returning.

    Great Mexican place to eat at. I love their guacamole dip…read more Great happy hour! Prices are reasonable as well

    Photos
    Dining
    Dining
    Shrimp Cocktail
    Shrimp Cocktail
    Patio

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    Patio

    Chipotle Mexican Grill - hotdogs - Updated July 2026

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