I've been to this Chipotle location before, and honestly, it's exactly what you'd expect in a good way. The space is large, the staff is helpful, and you can customize your order just how you like it. There's a shared parking lot. That's all I got. read more

Great food but robbing people is insane paid 10 dollars for 2 drinks through DoorDash and never got the drinks, I know it wasn't DoorDash fault bc they are on the receipt on the bag. This isn't the first time it has happened either. read more

I continue to struggle with the quality of food and service at the bay road location in Webster. Tonight I arrived around 8pm and stood there for 10 minutes with no staff member addressing me, or letting me know there would be a delay in service. Not sure why I continue to give this location a second chance, other times the food is served cold or looks to have sat out for longer than it should. read more

Awful location. Dirty facility. Rude staff. Food not properly made. Would avoid this location.

The place was filthy then garbage cans were over flowing so much that you couldn't dispose of the trash. Rags were left around the fountain drinks , no forks , empty hot sauce bottles and food and garbage on the floor and dirty tables. The place was disgusting. read more

What marketing SUIT thought up making in-restaurant customers wait in line for online orders to be filled, then telling them if they wanted a simple quesadilla, they have to order it online. Clearly you don't really care about either your customers needs or your employees mental health. Set up a second counter in back for your $&@# online orders. Oh by the way, I made my kid their own quesadilla for less than $.50. read more

UPDATE: Still just terrible. Online orders take over an hour to be completed. It's ridiculous how long it takes. There is no room to stand by the pickup area. It's almost like they don't care at all. Do NOT online order or doordash from this location if you can help it. Other locations are weirdly fine and sometimes even finish your order before promised time with large crowds. Food was fine otherwise, just don't online order unless you are at a location like the Victor Chipotle which always does a good job. read more

Chipotle Mexican Grill - Online order area - Mexican Near Me - Rochester, New York

Best chipotle I've had in so long. Super quick service and they really PACKED my bowl. All other chipotles don't fill them up enough read more

Chipotle Mexican Grill - Bowl - Mexican Near Me - Rochester, New York

I frequented this location in college and came back recently for some nostalgia, and for the fact that I was starving in Pittsford and there's not a ton of vegan options. This visit, I was in and out in about two seconds after ordering my sofritas bowl. I REALLY enjoy the sofritas and really enjoy that they have an excellent vegan option. I always opt for a bowl but might have to go back to my college days and grab a burrito soon. The staff here I find is generally fine. Lots of complaints about the cleanliness of the store, but from what I saw everything looked great. While I tend to patronize a sol burrito or other local option first, I will hit this spot up if my shopping and errands in pittsford leaves me with this option. read more

Fresh food, but not properly prepared by a non polite, untrained staff. If you have no idea what's a Mexican food, go-ahead. read more

I ordered a bowl the other night beans avocado brown rice and lots of veggies mixed in. A huge amount of food ! Never used delivery before I ate and couldn't finish half of it. I kept and had it for lunch the next day. Very warm & fresh when it was delivered I usually cook a lot so it was nice to have dinner delivered. read more

Always perfectly made. Exactly what I ask for every time and I've been going here a while, never made something wrong. I even get big orders with multiple details of extra this light that, they do great. Thank you. read more

Nice old sticker in my bag of chips. Good one. I wonder if that's part of the reason they charge extra for them when other places are free. read more

Chipotle Mexican Grill - a chipot on the table - Mexican Near Me - Rochester, New York

This chipotle is one of the worst chipotle restaurants I have ever been too. Slow service combined with lackluster employees leaves much to be desired. Also, if you order online, don't expect it to be ready at the selected time read more

Many years ago, when Chipotle first arrived in the area, I was a fan. But over time, I've found their food to be salty but somehow bland. Being in Pittsford plaza, and hungry, I decided to come back for the first time in years. I tried their chicken asodo which claimed to have lemon and chili flavor but really tasted of nothing. Food was pretty bad. The other thing that really annoyed me was the ordering process. Though I imagine it's not particular to this restaurant, and is a broader Chipotle issue, it was annoying to wait 20 minutes in line (with only 1 person in front of me) while all the online orders were being prepared. Won't be back to Chipotle again - lousy food and annoying ordering process. read more

This chipotle is terrible I try to give it a fair chance but every time I come here they either miss an item in my order of there is a rude employee. Guess this time they choose to forget my chips. Absolutely ridiculous. The best chipotle in town is the one in Victor. For the ambience is terrible loud employees and messy dining area. My recommendation is to not come here. read more

I understand if the place is crowded you have to move fast but when there is barely any body inside and your are rushing you make it obvious you do not want to actually help. read more

at this point, they should just call it food, because this is not FAST food. whether you mobile order or wait in line, it will take at least 30 minutes. The workers have no sense of urgency. have you seen Zootopia? Do you know that sloth... Yeah. they also give you barely any food. 0/10 experience. read more

this is hands down the most savagely disgusting chipotle you will find. every night u need to quite literally step over food and garbage to make ur way in, only to find theyre out of everything, the card machine is broken and you'll watch in horror as they scrape ur burrito along a greasy slab of rotting food. avoid like the plague. read more

Out of everything a hour before close. No effort to accommodate. Rude to customers about inconvenience

I used to frequent the Moe's in Henrietta (and Pittsford) quite frequently till this Chipolte opened. While I'm not a fan of corporate Mexican style food per se, I have to say that I do love the carnitas burritos (tip of the hat to Christopher B. on that!). Undoubtedly now my favorite place to go for a late night quick meal in the Pittsford area. Great staff, too... it's nice to visit a chain restaurant that doesn't seem to change their staff *too* often. read more

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Every now and then you'll get what you ordered but it's a dice roll with this location. I've talked to managers several times who refund my purchase but I'd rather just get the food I ordered they way I ordered it. Burritos are way too small and they forget salad dressing all the time. No fun when you get home and you have no salad dressing. Plus the employees take all the closest spots so customers just park in the road. Really sucks as a customer to walk farther especially when it raining or snowing. This place needs some better management. read more

Placed pick up order on Chipotle website for the Pittsford location for 7:10. When we got there a hand written paper sign said "Closed at 7" on the door. But they forgot to lock the side door. They had the employee orders behind the counter and all food sitting out. But no customer orders. Employees said upper management forgot to turn off online order. Coincidentally it's Halloween weekend. Not the first time Pittsford closes before posted hours. When I called the guest service number, at first they offered nothing besides a refund. Once I complained further, they offered a measly bag of chips for our wasted time and drive. What a complete failure from employees right to management and corporate customer support. read more

Got Covid waiting an hour and 15 minutes for my grubhub pickup. So, thanks for that guys. Really appreciate it.

Clean building with fresh ingredients. Friendly staff serves you quickly and properly.

Man, I love it here. I thank the day my good friend introduced me to chipotle. This location is easy to find with it being in Pittsford plaza. There is also ample parking which is helpful. Inside is clean and friendly. There are tables and chair inside and outside for when the weather is nice. The staff are always helpful and friendly every time I come in. The portions are amazing. You never finish a meal from there not stuffed. I think that fact alone is the reason why I love it so much. I am always hungry so if something fills me I am sold. I seriously enjoy Chipotle and I think I always will. I will always come here for a good, quick meal. read more

Um...I don't get the hype. Last night was my second attempt at Chipotle and I have to say that the choices don't taste any fresher than your run of the mill fast food. It is just glorified fast food with a 'posh' tax. For nearly $10 (without a drink or chips) I felt a better investment would've been Taco Hell drive-thru...yeah I went there. And also in the words of my sage coworker, better spent at Sol Burrito! Not much to choose from as far as style, meat or toppings (only one kind of cheese?). I feel they are very limited. Come on, even Moe's offers more for your buck (don't like them either). Ordering is also a hassle. Same experience as Henrietta. Who knew building a meal would be so freaking complicated? Seriously, all the memes have it right. OMG I KNOW IT'S EXTRA! EVERYTHING IS FREAKING EXTRA! I KNOW BECAUSE YOU HAVE EXTRA SIGNS POSTED EVERYWHERE! Jayzuz, are we hurting with overhead or something? Last night my visit started pleasant. I went with the bowl with choice of chicken. I saw "Sofritas" and asked the employee what it was. She was VERY NICE and asked if I'd like a bit to sample. So I accepted with glee! I was VERRY optimistic with this start. Then it went to irritating territory of the P.I.T.A. kind. I got asked if I got extra meat by alll the employees right up to the cashier...who also effing asked. I QUICKLY got upset at having to explain that someone was nice enough to LET ME TRY. The biggest disappointment to all that hassle is that the food was not worth it. The 'sofritas' disappeared into ingredients making it impossible to decipher. And the rest of the ingredients? Tame. I also have to add that the builders are not very consistent with the portions. So let me get this...it's overpriced, have to be vigilant of the portions, and get hassled by the whole drum line about getting anything extra? NO THANK YOU! This review won't hurt the business one bit though. The clientele is steady and clearly addicted. I can't seem to get on board with this designer drug. read more

It makes me more depressed than I can express to write this amendment, but it must be done. I used to be the Pittsford Chipotle's biggest fan, but that was a day long ago *insert nostalgic sigh* Ever since the restaurant had a management change EVERYTHING is different. The diverse staff that I loved so much is gone, replaced with a whole new staff who are mostly a disgrace to the standard of customer service we're used it. I thought it was just a transitional thing, so I gave it a chance, over 9 months of chances, but things seem to be getting worse. Every single time - without exaggeration - I have been there in the past 9 months or so the customer service has SUCKED. Rude, rude, rude. Condescending, can't be bothered attitudes. Not to mention, that iconic monstrous burrito has been nearly half the size. My last visit was the worst. After being "greeted" with a "What do you want?" and then getting skimped on fillings, I asked for my normal "no salsa or sour cream, but extra cheese" the employee rudely retorted "You get a normal amount of cheese or we charge extra" I stood there with my mouth open. Firstly at the rudeness she spoke to me with, and secondly because I KNOW cheese isn't extra. I just said "uh... ooook?" and then checked out. I asked to speak with the manager, who was just as nonchalant. I asked what happened to the other manager and he said he left a long time ago. I could tell nothing I would say would make a difference to this man, so I just sat down and ate my food and proceeded to write the company. While I was sitting a family sat down at the table next to me and the husband and wife were talking about how different the place was the past few months and how turned off they were by the new staff. I apologized for interrupting but said I thought so too and we talked about it for a few minutes. I've since talked to a few handfuls of people who feel the exact same way about this location. The response I received from the company about my issues were apathetic at best, although she said she spoke to the manager and asked him to teach the employees how to be more customer oriented, and that extra cheese is NOT an extra cost (in fact, only extra meat and guac are. Which I knew.) I've been back since then and nothing has changed. Such a shame. I've resolved not to go back to that location for a few months and hope that at least something will have shifted by then. If they don't turn ship, they're going to start experiencing a serious loss of customer loyalty, that's for sure. UPDATE 03/2016: Things got much better for a while, and now they've somewhat slumped down again. The quality of the meal is, I feel, directly proportionate to the staff that's working. There are some really awesome employees there who make our visits great, but there are still a handful of rude, careless employees that ruin it. I don't know why this location seems to have so much trouble maintaining good employees. read more

I love Chipotle! The quality of the food is/was/will always be good. Although, at this location, the staff needs some work. Ok, I get it. You have to say the same thing to every customer that walks in. It's not the most exciting thing in the world, but hey, that's what you sign up for when you work in food service... customer service is #1. I miss the old crew who just by their demeanor made me smile. Ryan Gosling "Hey Girl" meme kinda comments that just make you laugh. The folks I encountered today were grumpy and off-putting. Bleh. Granted, it was a 2-minute interaction to make my salad. I often order the same thing every time. Chicken burrito w/ cilantro rice, black beans, med. salsa, chicken, lettuce, sour cream, and guacamole. I eat half and save the rest for a late night snack (clutch move, for sure). Today, I went with the salad, which was a lighter alternative. Although, right now I may be super stuffed for finishing the whole thing. Skipping dinner? End up scrounging through my fridge for something later? Yes. Why, oh why didn't I get my usual burrito. I digress... The salad was a good alternative. The dressing (honey vinaigrette) was unnecessary, while good, it didn't really have a purpose as the black beans, salsa, and guacamole moistened everything. I'd get it again, but may also toy with the idea of trying the burrito bowl for a happy medium. For ~$9, this is a pricey "fast food" lunch/dinner, but the quality is there and I'd rather enjoy Chipotle when in a rush to grab a quick bite. Random add: I saw they now offer Patron for margaritas. Getting fancy up in there! read more

Chipotle Mexican Grill - Salad bowl with chicken & guacamole - Mexican Near Me - Rochester, New York

They offer burritos, tacos, bowls (a burrito w/o wrap), and salads. Their choices of meat is pretty good, and their veggies are fresh. Other toppings are usually delicious. It is one of my favorite fast food places. read more

Been waiting over an hour for food. Understaffed. Everyone in the restaurant has been waiting longer than me. Online order system is obviously not functional. read more

I ordered via Grubhub and only got half my order delivered. I was charged for the full order. When I called to ask about it, the employee tried telling me I hadn't made proper choices for the burrito in the drop down column. I rattled off to her exactly what I had chosen in the drop down. Then I got the 'You'll have to call Grubhub' speal. Why is it so freaking difficult for them to get an order of chips and a burrito right???? read more

Came in today and had excellent customer service - Erin, Jordan, and Maddie were fantastic.

Here's the thing with Chipotle. Quality and customer service is location dependent. Pittsford Plaza should be able to deliver considering the crowds they have to deal with and the clientele. They fall below average. We eat there more often than I would like to admit and frankly, they need to step it up. The food always tastes good but you have to really watch them make your food or you don't get what you asked for or the amounts they are supposed to give you. There have been multiple times where we have had more grizzle on our steak than actual meat. I've been disappointed more than once here unfortunately. Their customer service leaves a lot to be desired as well. When they are really busy, prepare for it to be taken out on you. If you want a great burrito/bowl/taco AND a smile, I would suggest Henrietta...or any other location than Pittsford. Sad because I live less than a mile away! read more

OK, so maybe i shouldn't give this location 1 star but the overall experience was just so bad- and I've been to other Chipotle locations and it was never this bad. location: it's an easy business to get to- parking is near the cheesecake factory. the business was dirty, maybe because it was 8pm at night and they had a large crowd before and didn't have the time to clean up-but there were food on the floor and drinks on empty tables. food: i ordered the sofritas bowl. i am not a vegetarian but i like tofu. they did not have the grilled peppers and onion-they were out of it and said it would take another 10 mins. i did not want to wait for it. i added my toppings and when i told the sever that i did not want lettuce in my bowl she still placed it in. When i told her again that i did not want lettuce in my bowl, she quickly removed it. this was a take out- when i got home, my bowl still had some lettuce in it. people: i'm not sure if they're new hires but they were awful. when i placed my order i had to tell the sever twice what i wanted because the other severs were talking very loudly about their weekend. as a customer, i do not appreciate hearing about your dates or what you did. i would have loved to have you focus on my food instead. the sever who put lettuce in my bowl again was not paying attention to me, she was so concern about her movie that she saw the day before and telling her peers her review on it. overall- the customer service was so bad that i will not go back again to this location. read more

Chipotle is simply the best Mexican "fast food" out there. Although its hard to call it fast food when it is so fresh, flavorful, and always cleanly. The hard shell tacos are consistently great. Fantastic place. read more

The seating area is ALWAYS dirty. Very hard to find a clean table. And the beverage area is always a disaster. Makes me question the sanitary conditions behind the counter. Came to this location for the last time. read more

Not a good Chipotle location. Stale tortillas, SUPER spicy chicken and beans (my husband thought they were spicy and he has a high spice tolerance... so my kids couldn't eat their food), didn't get some items I asked for on the side for kids' meals, and workers didn't know the menu very well (which is not very big). There were 5 people working and only one taking orders, so the line was very long. Will not go back to this location. read more

I love the chipotle bowls. There's enough for dinner and lunch the next day. When cooked correctly, the chips are delicious. Unfortunately, I've gone a few times when the chips have been either undercooked and chewy or over cooked and hard. They have good prices and they are usually fairly quick. read more

Been waiting for an hour for my food, online order taking forever. extremely understaffed and very slow. 30+ people waiting for food