I came in with some friends after a couple years of not eating here after a friend highly recommended it. I ordered a cheeseburger which is two patties, and I added tomatoes, lettuce, pickle, and onion. I also ordered a banana milkshake and a little fry. I thought the burger and the milkshake were absolutely fabulous, super flavorful and delicious, but the fries were awful, wet and so soggy and kind of cold. We came in on a really busy evening so it took a little while for our order, but the weight wasn't too bad. They had people waiting for food. The staff was super friendly in the restaurant was pretty clean. Overall, I would probably come back again, but I would not get the fries. read more

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A pretty decent burger place here in Rochester. I'm vegetarian so I ordered the grilled veggie sandwich. It was pretty good and it was really exciting to have a vegetarian option at a burger place. I have to say, though their fries were pretty sad and soggy. I was not a huge fan of those. The service was pretty good for a busy evening and we got our food relatively fast. I probably will come back again as some of my friends really enjoy here and it's nice to have that vegetarian option. read more

You usually can never go wrong with the guys. Out of the countless times I've eaten here. Not just this location, but also in other states. You can always get a good burger. This particular location, is my least Favorite and I usually drive across town to another. But this time, thy looked like they were putting a lot more effort. It was much cleaner than my last visit. Burgers were fresh. My burger was not correct, they forgot the pickles, and added lettuce instead. Minor issue, considering last time the floors were so covered in grease, that I slipped on. The employees, were also friendly. read more

Five Guys - Burgers Near Me - Greece, New York

I was trying to use the bogo code, was never given the chance to enter it and my order was processed without my confirmation. I called the store who was totally unable to help in any way and told me to call your corporate group. Now I have been on hold 10 minutes with no one answering. This is utter crap customer service read more

Great burger and service is always good. One of few place that's still has good service in Greece

Always great burgers at Five Guys. Service is fast and friendly. Knock one star for the ridiculous prices.

Wonderful place, great hamburgers, fries overflowin in bag, fresh cut, free peanuts, fast service, great emplyees

Five Guys is on our list of continual favorites. You can probably call us "regulars". With all due respect to all the local "ground steak" and burger places, there's just a little something that Five Guys has that makes their burgers taste better. When it comes to burgers, I break them down into 3 categories: 1.) Smashed on a griddle top. 2.) Grilled over an open flame. 3.) Thick and juicy. Five Guys falls into the smashed griddle category alongside Bill Grays, Tom Wahls, Wendy's, McDonalds. Thin patties sizzling in its own grease. Today's food was on par with what we come to expect from Five Guys. Mouth watering juicy burger patties, ooey-gooey cheese, and yummy toppings. A little skimpy on the lettuce today. If you haven't been to Five Guys before, do note that the French fries are like "family size". Don't order separate orders! Share! So, a few recommendations for improvement: 1.) Floors need a thorough degreasing. Even with slip-resistant shoes, I was slip sliding everywhere, especially in the restroom. 2.) The air conditioning is always cranking and it seems every table has a vent blowing full blast at it. 3.) The wall decor has GOT TO GO! Newspaper clippings dating back to the early 2000s isn't really credible anymore. "Best Burger" banners from Washington DC or Florida don't impress me much either. Plus, who's actually reads the articles??? Time to redecorate the walls. read more

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I placed an order for pick up and when I arrived to pick up the food I was completely ignored by the staff when I was asking about my order. They stared at me and walked off with out a word like I was speaking a foreign language. I attempted to engage 3 xs and it was 25 min past my pick up time and no one would assist me. Finally I demanded a manager to get my money back and the manager was one of the individuals who had ignored me when I was asking about my order. Worse customer service ever. I took my money and left would never go back. The manager did not even apologize. read more

Great food and good customer service! Free peanuts and the restrooms were fairly clean. It's nice and homey. Though only really small complaint is that the costs are a tad bit high and the chairs are pretty loud. Note: They serve Large Fries in a huge soda cup! Almost couldn't finish them! read more

Five Guys - Soda Machine, Front of the Counter, Tables, Main Area - Burgers Near Me - Greece, New York

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I came in and was immediately greeted with a smile and a welcome in he took my order with kindness and I got my food within minutes and the food was excellent and the restaurant is clean and sanitary. I highly recommend this place for lunch if ever u. the area. read more

I'm standing here. I'm literally the only customer in the restaurant. I have already been waiting for 12 minutes. There are 4 employees. Taking their time. As I write this I still have not received my food. A couple came in. Stood in front of the cash register. And no one took their order. After a minute of them waiting. They turned around and walked out. And one employee said "thank God". I could not believe it. Worst experience at a five guys in a very long time. Just got my food now. After the employees were talking, joking, taking a long time. All they had to say was "sorry about the wait." read more

I ordered a large Cajun fry not an extra small....and deffinently with Cajun...and I also wanted them cooked, not raw, horrible experience, this place is normally good but I see a lot of new faces, I come here frequently considering it's my back yard, I will give them another chance, but this was atrocious, considering the only thing I ordered was a large Cajun.... read more

Five Guys - I think they are supposed to be a large Cajun fry - Burgers Near Me - Greece, New York

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I have been a longtime fan of Five Guys. This was probably around my 50th visit over the years to this location - and it will be my last. I placed my online order for curbside pickup at 5:32pm. I was instructed to be there at 5:39pm and to call so they could drop the fries, which I did. They said they would be out with my order in "a couple minutes." Meanwhile, I watched dozens of people walking in and walking out with food, other vehicles arriving behind me then driving away with their curbside orders. Maybe I was forgotten? So I call again. One minute later, they bring out a cold bag of food. At 6:27, 48 MINUTES after I arrived. The fries were cold. My double cheeseburger (which wasn't even made correctly) was cold and congealed. The cheesy dog was cold. I'm not sure how they can overlook a bag of food sitting right there for nearly an hour, and not to think to apologize and make a fresh new order upon realizing their mistake, but I will never be back. read more

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Great burgers & dogs. You can put any toppings and order any combination.: Burger Bacon Burger Cheeseburger Bacon Cheeseburger My fav, just plain burger with mayo, onions, pickles, lettuce & tomato -small fries - they have malt vinegar for the fries! Water And peanuts. Sacks of these goodies, serve yourself. The burgers are juicy and succulent. One of the best. read more

Five Guys - Lunch - Burgers Near Me - Greece, New York

Love this location! They are taking the needed and even extra safety measures for COVID-19. The food is always fresh and done right. I had a burger my wife had the milkshake. They have underrated milk shakes and should be advertised even more! read more

Five Guys - Milkshake - Burgers Near Me - Greece, New York

I had two awesome deliveries from Five Guys! The orders were accurate, quick, hot, and consistent. Their burgers are consistently good, juicy, and endlessly customizable. We enjoy the ridiculously big portion of fries, enough for two people easy. The fries were a little over seasoned/ oversalted. We tried some milk shakes. Prices are comparable to other locations. The one size offered is basically a medium. Still frozen when it got here. This place didn't disappoint! read more

My go to five guys here! You know what to expect, all the toppings you can ask for and good fries. Orders have been fairly quick at this location too and everything is always accurate and tasty read more

A solid burger, every time. Their online ordering through the app is smooth & easy. They have a huge choice of toppings and you can specify the amount. TIP: Extra cheese is FREE! I don't think that's available anywhere else. Yes - these burgers can get to be mess with the amount of toppings you can add, but that's part of the Five Guys experience. Their Cajun fries can stand as meal of their own with how fresh & delicious they are. I've never had a bad experience at this location, all the employees seem to be more lively and attentive than your typical fast food place, which I can appreciate. read more

Five Guys - Burgers Near Me - Greece, New York

The food was pretty good, much better then I had anticipated. I came in with a negative preexisting opinion on the restaurant, and was blown away for my first visit. The staff are helpful and cheerful, and the atmosphere is fantastic. read more

Always friendly and professional staff. Orders from the App a ready in time, hot & complete! Well done, well done

these guys HATE giving you the amount of fries that you paid for lmao $5 for a small mcdonald's sized fry is insaneeee

I have nothing but good things to say about this place. I would probably consider it fast food, perhaps a little slower than fast food since they cook the burgers to order. Walking in you will see a number of tables and chairs, a drink station, condiments at the counter, sacks of potatoes, and boxes of peanuts free for the taking. The menu is of course, focused on the all American burger. You can order their basic burger which has TWO beef patties and whatever toppings your heart desires. You can upgrade and downgrade from there to add cheese, bacon, etc. If you aren't as hungry, get the small burger which only has one beef patty and whatever toppings you choose. All burgers are cooked to a medium well I believe. I got the bacon cheeseburger with two patties of course and most of the offered toppings. The burger was cooked as I like it, with copious amounts of toppings. It was a bit messy and took some skill to eat but it was delicious. I got the fries, which have a unique flavor I rarely find elsewhere. Crispy, yet firm. It's a cross between steak fry and a normal fry with the potato skin still on. Very flavorful and not too heavily salted. Overall, I think this place isn't your typical burger joint. It is THE place for a delicious, juicy, thick, meaty, and topped burger. Move over, Bill Gray's, this is the new world's greatest cheeseburger. read more

Growing up with in n out no burger will ever come close but I've settled for five guys when I want a quick burger. Everything's always great when I preorder on my way there. Foods always ready maybe a few minutes after i walk in, But honestly the fries are ALWAYS soggy. Like I go home & put them in the oven. Wednesday 1/20 I stopped by around 2/3pm, super sweet African American female prepared my food. My French fries were perfect I was pleasantly surprised. Good food & a worker who cares about what she does goes a long way. So thank you & keep up the good work. read more

Whoever is on the grill at lunch time since Christmas is burning the patties. They shouldn't be crunch on the edges.

Every time we come to Rochester, we make a point to come here. Food is amazing and the staff is super friendly. read more

Five Guys - Burgers Near Me - Greece, New York

Went to Five Guys in Greece for dinner last night. The food and service were good but the place was filthy. The floor was soooo greasy I had to ice skate on the floor because I was afraid to take steps for fear of falling. The tables were dirty too. Had to wash it myself. Besides the greasy floors there was peanut shells and other debris on the floor, tables and chairs. read more

Bad customer service we had to wait 20 minutes to get two milkshakes. That's it. No apologies or anything. Won't be going back.

This is a good burger place. There is however many burger places around. I did enjoy going here and the food was good. It was a little difficult to figure out who's order was who's though. We had a party of 8 which is probably a bit unusual, but we had to unwrap everything to figure out what was what. There also are not many choices on the menu. It's pretty good but there's a lot of competition out there. read more

Five Guys - Burgers Near Me - Greece, New York

Okay, I'm not HUUUUGE on burgers, it takes a certain mood. But when I get that mood, Five Guys is my new go-to place. This one, lucky for me, was put within a 10 minute walk (2 minute drive) of my house, so if I feel like being fat and pounding some greasy food, I can walk it off before and after! My first trip here I ordered a bacon cheese burger, I was so excited at all the things you could put on it for free that I think I listed 2/3 of what was available, as well as a side of cajun fries due to word of mouth. Now, let me say one thing...I'm not a big fry guy. In fact...I hate most fries I eat, with the exception of Arby's Curly fries (Although they recently started messing those up). And since I hate everything else on Arby's menu, I very rarely eat fries, so this was a pretty big step for me, one I don't regret. The fries were put in a container, and the rest in the bag, I could see the grease forming on the bag as I waited for my burger, and I was instantly regretting the order. Burger was wrapped up, tossed in the bag, and I sat down to eat. I was worried about the amount of liquid spots on the bag and was kicking myself in the butt, but I grabbed a single, lonely fry anyways, and tossed it into my mouth. Instantly I regretted NOTHING. It tasted perfect, felt perfect, just the right amount of spice, cooked the perfect amount of time. Perfect tenderness. Perfect crisp. These fries were PERFECT. After devouring most of the fries in a matter of minutes I remembered I still had that massive burger in the bag and pulled it out. It weighed quite a bit from all the extras, and I could tell it was going to be a messy eat. I prepared myself with a stack on napkins and dug in to the burger. The burger itself was pretty good. Not a 10/10 but certainly about a 7 or 7.5. It came with two beef patties which I wasn't expecting, but enjoyed greatly. Not much else can be said, a good burger is a good burger. If you hate grease with a fiery passion, this place probably isn't for you, but if you don't mind it give this place a try. The restaurant is clean, service is good, soda machine has tons of options, and portions are generous. Pros : +Good burgers (Not the best in the area though) +Amazing fries (I hate fries so I could be wrong as I'm no 'fry expert') +Clean environment +Good service +Free refills & good food portions are good for cost efficiency Cons : - Very greasy. If you're like me you might feel the guilt after eating here. Overall : One of the best fast food joints I've ever eaten at, and I HATE fast food. read more

What else can I say but Five Guys? I am dead serious when I say that this place is one of the best places to get a burger in the area. The options for the menu items are few but the toppings you can put on your burger or hot dog are pretty much plentiful. The classic fries are greasy, salty but so delicious its just a heart attack waiting to happen. Get the small fry if you don't want that much as a large fry is HUGE! Not even my family of four could devour all of them before we got full. This branch inside is the typical Five Guys style with the complementary peanuts, tables by the windows, and my personal favorite, the soda machine which on that device, a few clicks of the button, will allow you to pick a variety of possible flavors for a certain drink, and it can get quite addicting. Overall I give this five stars and writing about this review makes me want to drive over thier right now just to get some fries! read more

Five Guys, how I love thee. I absolutely love Five Guys burgers, and their fries. The portions are huge, the free peanuts are yummy, and the fries are so good. This location also has those new, nifty Coke machines that can make some crazy number of different sodas. One thing I love is the diversity of the toppings. They offer mushrooms! I love that! The bacon cheeseburger has never disappointed me. They also have malt vinegar for your fries, which is one of my favorite condiments. In general, Five Guys has never disappointed me. It's filling, not too hard on the wallet, it has a clean, and cute environment, and a fast service. It's a great last minute decision restaurant or somewhere to go with the whole family. In a "not fast food, but basically fast food" genre, Five Guys is 5/5. read more

I visited this five guys while on vacation in Rochester. They are spectacular! I do prefer my local five guys as I'm always more comfortable in my hometown but I love the little bacon cheese burger. The employees were very nice & helpful. read more

Hey I loved this place ,although a bit more $,But had two visits in which the burger was dry and over cooked.I understand they do the burgers well done.But last couple were not up to par.Dont know if I can say it , but Bill Grays beats the hell out of this place . read more

This is one of my favorite places to get a burger. They are so full of flavor and not dripping with grease! Their fries are absolutely delicious. I went here with my friend one time and he was so excited for a Five Guys burger that he forgot the take the keys out of the car before he jumped out and ran inside. The only reason why I gave it 4 stars and not 5 is because they got my burger wrong one time, but even though it wasn't what I ordered, I still enjoyed it immensely. read more

Typical Five Guys resturant. Can't generally go wrong with a Five Guys. I had a hot dog and a grilled cheese sandwich. This particular Five Guys was nicer than my home one in two ways. First it had one of those new fountain machines that has a couple hundred combinations. Second, the floor was very clean. Other Five Guys I've been in often have greasy feeling floors. read more

Seriously great burgers. I'm gluten free and they happily put my burger in a bowl instead. A large fry feeds a small army... Or my family... They also have that gizmo that you can mix flavors for drinks... Like thousands of combinations... Or it seems that way anyways. read more

Usual solid Five Guys with the same good food and service. Again, you get way too much fries in a regular, plus the burgers are large. Though the same problem of the bun steaming in foil arises. It makes the burger harder to handle at times, especially when you go "all the way" and have all the fixins. read more

Probably the best burger in town. Really the perfect burger. Eat here. I'm just typing this because this dumb app makes you type so much to qualify as a review. It's a burger place, relax. read more

The food, as always, was hot, fresh and tasty. The selection of beverages is impressive and the portions for all of it large. The counter staff was friendly and efficient. Overall, an excellent meal for a decent price.. The music, from AC/DC to Jimi Hendrix, was cranked up to 11, making conversation difficult. Also, the Ladie's Room floor was so slippery I got a groin pull when my foot slid. Dangerous - proceed at your own peril. read more