There food is so amazing love coming here wish there was more options but there so affordable

Deserves no star!. I visit all the way from the West Coast. And the customer service was bad. No smile, no greetings, not even trying to fake it to make it. No potential in making food. So messy. Food all over the counters. read more

The Disrespect! I entered the restaurant about 1 in the afternoon and the blonde chic yelled at me, "We're closed! You can't read the sign?" Mind you the sign on the door said, Read the sign, open the door slowly!" On top of that there was line inside of 10+ people and she had the nerve to tell me they were closed! Don't go there, they don't deserve anyone's business! Get it together chipotle!! read more

I went in by chance because the place I was going to is closed. Ordered the hard taco with steak, they were out of steak and it was lunch time. They gave me this cubed" beef" and assembled the tacos to my choice of toppings. It was ok. Perrier water to drink. Service was friendly and I sat by a counter by the window. read more

Chipotle Mexican Grill - Taco Tuesday - Mexican Near Me - Rochester, New York

This Chipotle is a great distance from my school, but is always insanely busy! The line today was out the door. They definitely need more staff to help with the lines and restocking things such as napkins and silverware. The food is pretty good though for the craziness of the store. Good portions and fresh guac! Overall not the best Chipotle in Rochester, but not the worst! read more

Chipotle Mexican Grill - Mexican Near Me - Rochester, New York

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Great food, super helpful staff. When I've been there, there has been a queue, but that's to be expected when it's so good. The staff does a good job of keeping the essentials - like refried beans and corn salsa - fresh. There is a wait, but with 5 people in line when I arrived, that was to be expected - things moved fast and efficiently. Parking is tricky as is getting into the parking lot (esply from Northbound on Mt. Hope). a PS after reading others' comments: I have never used a mobile ap and don't have a so-called smartphone and don't use delivery services - and never will. Maybe the Chipotle has trouble keeping up with online orders, but if you just go in and order, it's fine. And, for me, if they prioritize the walkins over all the online-wallah that's great! read more

This is the second time that we have received the smallest burrito you have ever seen. If you're going to provide a child's size burrito, the cost should be less too. read more

Chipotle Mexican Grill - Burrito - Mexican Near Me - Rochester, New York

I'm a chipotle connoisseur been to chipotles all over the coast and my experience is wasn't bad but I've definitely been to better ones. Still coming back tho read more

Hopefully Chipotle management will do something about this. I have visited many of their restaurants around the country and some have had issues but this one was the worst. The best part about this location was the restroom was clean. I took my family (wife, son and daughter) to this location on Feb 23 at 2:30. When we entered the music was blaring light a night club. There were 4 employees behind the counter having what looked like a meeting and 2 customers standing at the counter. The seating area was a disaster. Trash on the tables and in dis-array. For a customer walking into an establishment, it was a horrible look. Finally, the employees went to their stations and the person at the counter, instead of taking an order, starts flirting with the 2 girls at the counter for 10 minutes. My family and I are listening to this unprofessional behavior and no one else behind the counter said anything. Other customers enter the store and the line starts getting longer. I guess the man behind the counter got tired of trying to hit on the girls and took their order. While this was happening, I left the line, went to the restroom, came back, and he was still "taking" their order. I told my family we need to find somewhere else to eat but my kid's wanted Chipotle. Their order was taken. When He got to mine, he threw the absolute least of everything he could in a bowl. I had to ask for more lettuce? At this point I think another customer complained about the loud (and inappropriate) music and it was turned off. My wife wiped down one of the tables so we could site and eat. Please do something about this. read more

this might be the worst Chipotle in the entire world. the portions are tiny and the workers have absolutely no idea what they're doing. Often a 30 minute wait. Ridiculous when you just need to scoop food read more

DO NOT go to this location unless you have unlimited time for your lunch break. I ordered ahead on the chipotle app, and arrived when my food was supposed to be ready. Apparently their system had been down all day, and only started processing orders at 12:30. The woman at the pickup shelf refused to remake any orders placed outside the chipotle app (door dash or Uber eats). There was at least 10 people standing around waiting for mobile orders. Lucky for me, I had used the chipotle app, but I still had to write out my entire order on a piece of paper, and then it was made. On a separate occasion my coworker waited a full hour for his mobile order. They claimed it was in the system, but they just hadn't gotten to it (he wasn't barking about his order like everyone else trying to pickup their mobile order) Never returning to this location. read more

I don't understand how a place can be so different when we order online and when we order in-person. They are not bad when we order in-person. Liberal with their servings and friendly staff. However, I ordered quite a few times online and it's completely a different experience. Missing ingredients, hardly any protein, salsa or sour cream. Weighs 70% of the in-person order. And it's exactly the same in the Jefferson road branch. read more

We walked in on a Saturday evening and walked right out after we saw how terribly unclean and unsanitary the restaurant was. There was food and trash all over the floor in the eating area and the kitchen. When I looked at the food prep area, there was food all over the counters and all the food containers were contaminated with foods that didn't belong. I was absolutely terrified of getting sick if I ate here. I went down the street to another Mexican place that was much cleaner. read more

Avoid at all cost! Grubhub ordered from 1.2 miles away, the order took an hour before receiving it. Food was extremely cold. They forgot the Protien in my burrito bowl. I also ordered a steak Quesadilla, they forgot two of the sides, the Quesadilla was extremely over cooked and the steak was inedible. read more

Had numerous toppings and only received 4, I ordered ahead around 8:15 on DoorDash didn't receive my order until 9:50.

Literally the worst chipotle I've been to, in the country. First, my husband ordered the chicken burrito with EXTRA chicken. Normally these burritos need to be held with two hands, with regular portions. This burrito received MAYBE half a regular portion of chicken and was the size of my palm. The size of a Taco Bell burrito. Next, my veggie rice bowl comes with guac, as I'm paying the same price as someone who receives chicken. I received MAYBE 2/3 a tablespoon of guacamole. And my bowl was absolutely cold. I asked for a side of balsamic vinegar on the side, didn't even get it. Last, we ordered a side of chips which is typically overflowing, it was maybe 12 chips total. If I wanted to spend $30 for a Taco Bell dollar menu sized portion of food, I would have just saved $20 and went there. (And probably have gotten more food.) read more

Chipotle Mexican Grill - Quantity of chips we received - Mexican Near Me - Rochester, New York

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This is the worst Chipotle in town, in my opinion. Unfortunately it's also the Chipotle closest to my work. My main issue is their online ordering system. Half of the time, it doesn't work properly, or they claim it's down. I end up waiting an additional 15-20 minutes for an order that I placed 20 minutes prior on the app. Now that people can order in the restaurant, people who order in are getting their orders quicker than me. So what's the point in ordering ahead? There's no point at this location. Another negative about this location is their parking lot. When it's busy, it's somewhat of a hazard. read more

This location is always out of something. Workers are rude and dismissive when asked questions. No chips today or dressing. Last time I come to this location. read more

Ordered online, but when I got there the order was not ready. Waited 20 minutes and it still wasn't ready. I brought it to the attention of one of the employees, she said she had the receipt, but then she did not start making it and took orders from people in line. I tried bringing it up to the cashier and he told me to back away. Also, most importantly, three employees were wearing masks that did not cover their noses. Left and the order still was not being prepared. read more

Once again I ordered online and got the bare minimum of food. My advice go to the restaurant and watch your food being fixed

Had dinner at Chipotle on Monroe Ave last night. We like the bowls and the assortment of choices to add. The food is good, not great but suffices for a quick Mexican dinner in a pinch. The service is quick and convenient. read more

It's the typical Chipotle food. But the store is busy almost all the time, so they are really good at getting you through the line quickly. I've been there at lunch when the line was out the door, and it still doesn't take too long. However, even with College Town and everything around it, the parking still totally sucks. Just about every Chipotle around has better parking than this, so if another one is about the same distance to you, pick it so you don't have to park a half a mile away. read more

Not good food. They do not give enough and the service could've been better and the ambiance was cheap wasn't exciting

The Mt Hope servers continue to prepare salad bowls without using tong to pick up the lettuce!! when I asked the server to prepare my salad by using the tongs to put the lettuce in the bowl they looked very annoyed snd rolled her eyes and sa they don't use tongs. i'm very concerned at the terrible service every time I go in this store it never fails. Please take the time to train your employees properly. because who wants someone to grab lettuce with the same gloves that they picked up utensils wiped off the counter and everything else with the same gloves on. this does not seem sanitary. Thank you for your attention to correct this service. read more

Hands down one of the worst Chipotles in all of Rochester. Iv had at least 3-4 bad experiences here and I'm waiting until now to finally write a review as this was worst experience. My food came today with the following issues: 1. Missing ingredients (Forgot lettuce, Cheese, and Guacamole which I paid extra for). 2. Burnt tortilla, basically a disk I could throw across the room. 3. I found a piece of plastic inside my food the size of 2 quarters wide as I bit into my burrito. I am such a loyal customer of Chipotle and adore their brand but this location just gives them such a bad reputation. I have had friends with similar experiences. read more

CHECK YOUR ORDER BEFORE LEAVING!!!! They forgot a bowl, 2 bags of chips, 2 sides of guacamole and Queso. One of the bowls was COMPLETELY WRONG. One was basically empty. Maybe 3 pieces of chicken. If I suggest one thing just check your order read more

Walked in today. Told we couldn't order in person, we had to place app because they were short staffed. Waited 20 minutes and took to go. When we arrived home the order was totally wrong. One was for a picky kid, white rice and black beans and cheese. He got brown rice, pinto beans, and fajita veggies. He wouldn't eat it at all and so that order was a complete waste. Mine didn't have what I ordered either. If you're going to make people order on the app, get it right! If we had ordered in person we would have avoided this problem. Also seemed that the female staff were the only ones working. There were 3 men standing around doing nothing. Don't bother going here. Not worth it!! read more

Portions are plentiful. There is a decent selection on the kid's menu. My 3 like the "make your own taco kit". We do typically prefer Moe's. But, this location beats the Moe's (that is across the street) easily. read more

Last night ordered a bowl they had no black beans, no chips, no corn and something else was missing at least three items I usually eat in my bowl were not there they didnt bother to make any either . When I went to pay I asked since you didn't have the items for my bowl can I get at least a dollar off she replied no we don't do that. So they basically serve you what they want and still charge you regular price. literally paid $9.00 for some rice, lettuce and tofu. I was appalled that the manager didn't adjust the price due to they didn't have all the items available. at the end the cashie didn't even offer to give me a receipt so I could give my opinion. Whack!! read more

This was my first time trying Chipotle, I definitely have been missing out food was so good and fresh and the Pico was amazing. Can't wait to return and enjoy some more yummy food. read more

For a fast food place I would say Chipotle is my go to places. This location is always busy and they keep it very clean for how busy it is. Their menu has calorie count on it which is good for those people on diets. They offer not only soft drinks but also beer, tequila, juice, milk, etc. The kids enjoy it here, even our picky eater. They even allowed me to get a kids meal when I was very hungry. You can also get an adult sized quesadilla which is not on the menu. You just have to ask for it. There are vegetarian options also. Bonus: if they run out of kid sized chip bags you get a normal size. Everything is fresh because you can see them cutting up their vegetables in the kitchen part. Price isn't terrible. For a fountain drink, juice, chips, guacamole, burrito, and salad it was about $21. Always will go to Chipotle! Just not the Jefferson Road location. read more

Awful. They didn't even wrap my burrito right, burrito was not even fully covered in tin foil so it was exposed, rice was uncooked and hard, they were late on my order...chips tasted burnt. I'm surprised they didn't mess up my Coke. Whoever works here need to be fired. Who the heck is cooking the rice? Awful awful. They were also late, wasn't the DoorDash guys fault. Never again. Disappointed. Spent $25 on 2 shitty burritos. read more

Chipotle Mexican Grill - Shitty burrito. - Mexican Near Me - Rochester, New York

Quick and things keep moving even when super busy. It is Chipotle, if you choose wisely you will get a burrito that wont be too heavy and that will taste amazing. Tomato and lettuce is what prevent mine from being like the heavy burritos that you can go back to work after one. Like Chipotle ad think they did amazing work establishing fast food that will still taste like the original. read more

One of the worst chipotles in all of Rochester. If you ever order ahead just plan to wait an extra 20 minutes minimum from when it says it will be ready and be prepared to get way less than if you order in the store. read more

Another great Chipotle location. With Mighty Taco not taking the Taco empire down the 90 to the 585, Rochester was without a solid taco chain for years. It's located only steps from the U of R campus, and its pretty much guaranteed to be at least 10 students here at any given time. Located on a busy strip on Mt. Hope, the parking lot is not large enough to support the popularity that Chipotle now has. However, the food has been usually pretty quick and always a solid choice. (Last time I was there, it was a 15 minute wait, but it was 8pm on a Friday...) The guacamole is ssooo good, but the problem is the price. Chips and guac are around $3, but just a scoop in your burrito is $1.85. Steep, but honestly, so darn good. There are varies levels of heat in the available salsas, and you can even order some Mexican beer, if you are so inclined. I also appreciate the fact that they have Tabasco Chipotle sauce, I've never seen it at another restaurant before. Haven't tried to pre-order online, but I might have to if I come back here on a Friday night! read more

Chipotle Mexican Grill - Lots of indoor seating - Mexican Near Me - Rochester, New York

I love chipotle food, but it is a major hassle getting the proper order on time from this location. I oftentimes order for pickup and have to wait upwards of 15-20 minutes after the anticipated time it would be ready. It would be way quicker for me to just go through the line. Secondly, when you arrive and don't see your order on time, the staff is so busy with the customers in line that you can't even ask anyone about the status of your order. I've ordered for delivery twice now and the first time I was missing the chips I ordered and paid for and the second time, it was over an hour late. They need more staff to have this location keep up with the demand, specifically for orders placed on their app! read more

This is how it came packaged from door dash. The food was ice cold when it came and they messed up my order. When I tried calling I was hung up on 3 times. I am appalled by this whole experience. If I could give a 0 I would. Do not waste your time and money on this place you will regret it atleast for this store. The others are fine. On the positive side of this I will read reviews before I order out now. I am shocked some people have given this place 5 stars. I would be surprised if they are having there staff members ask there families and friends to post fake reviews. read more

Chipotle Mexican Grill - This is how it came packaged from door dash. The food was ice cold when it came and they messed up my order. - Mexican Near Me - Rochester, New York

This chipotle probably has the worst service I ever dealt with. I went today to get a bowl at 4pm, as soon as a come in there is two workers in the front. One wearing a long sleeve and the other not. The one without the long sleeves is playing around with workers, singing, basically doing everything but trying o get orders done. I do not recommend no one going here unless they want to sit and watch a worker sing instead of helping you get your food in and out. read more

This review is based purely on my experience of service every time I come here. Overall, this is probably one of the most stingiest Chipotle in town. I feel like they don't even give you the full portion of each ingredient. Also, I've had multiple times where they completely charge me for the incorrect thing, example including charging me extra 2.50 for sofrita when my bowl was half chicken and half sofrita. This occurs way too frequently at this location and I've had to correct them multiple times. Avoid this location if you can. read more

I will not order online from them anymore, I order a simple salad bowl and when I open it there's hardly anything in there. I go in instead and they get my order right every time. The line is a little bit long but I believe they are short staffed. My advice is go in and order and don't order from the website from Mount Hope. read more