Chipotle is a place I frequent, so I have a good sense of what to expect. On this visit, I picked up dinner and ordered a chicken bowl along with an extra side of chicken from the new protein meal options. The meal was prepared as ordered. It was hot and overall fresh, which I appreciated. However, I have noticed lately that the overall quality seems to have shifted slightly. One example was the cheese. It appeared different from what I am used to. Instead of being light and easy to distribute throughout the bowl, it had melted into one solid mass and did not pull apart easily. It came up in one full piece, and I ended up removing it altogether. I also intentionally ordered the chicken on the side instead of having them add a double portion directly to the bowl. There have been ongoing concerns about portion sizes, and I wanted to see the difference. The amount of chicken in the side container was noticeably not equivalent to what was in my bowl. The portion that is added to the meal should feel consistent to what is given in the side portion. Chipotle's prices have increased over time, which raises expectations around value and consistency. If customers feel the need to order extra meat just to ensure an adequate portion, that becomes a value issue. Overall, the food was fresh and properly prepared, but consistency and portion control are areas that need attention. Food: 3 out of 5 Service: 4 out of 5 Value: 3 out of 5 Overall Rating: 3 out of 5 stars read more

Chipotle Mexican Grill - Chicken bowl with extra side of chicken - Mexican Near Me - Sanford, Florida

We received amazing service this evening! The entire staff was great. My son was ordering his meal and Mike was patient at the register and super helpful. My husband said Micheal really stood out with his customer service and wanted to make sure I left this review to acknowledge his service and character. read more

Oh my goodness that new honey chipotle chicken is fire!!!! The chicken was very tender, the sweetness from the honey fused perfectly with the heat. This combo is perfect and just added a whole new flavor dimension to my bowl today! read more

Chipotle Mexican Grill - Honey chipotle chicken bowl Flavor 10/10! - Mexican Near Me - Sanford, Florida

This Chipotle location gives the tiiiiiniest servings. I went with my mother recently and she got a very healthy looking steak bowl -- a good amount of meat, toppings and serving of guac. As she was being taken care of, I had a different gentleman who actually scooped up my steak and then proceeded to siphon so of it OFF the spoon before dumping the rest into my bowl. It was a meager serving, followed by all meager servings of the sides/toppings. At the end, my bowl was about half the size of my mom's. As the customer, I'm tried of having to say something or worry about this when I go in. This is on the Chipotle location and how they're trained. This never happens at the newer Chipotle that's on 46, so I am done coming to this location and will only bring my business there. Totally unacceptable to be this cheap and clueless nowadays. read more

People always a good vibe and the foods always good there. Good portions too. They're also open late so that's also a bonus read more

Chipotle Mexican Grill is definitely my go-to when it comes to fast food. It is tasty, has a decent price point and is relatively healthy (especially when compared health-wise to the big name burger chains). Let me start by saying that. If you are looking for an authentic Mexican meal, Chipotle Mexican Grill is not the place for you. Probably the most Mexican thing about Chipotle is that the word "Mexican" is in the business name. However, all in all, Chipotle Mexican Grill is still a great option if you are looking for a quick fast-food type meal. I usually order the burrito bowl and while I mix it up with the proteins, I woukd say that I get either the steak or the chicken the most. Lately, I have been having the carnitas more and more. This time I had half carnitas and half chicken. All in all, this was a good experience and I would definitely recommend this particular location Chipotle Mexican Grill. read more

Chipotle Mexican Grill - Mexican Near Me - Sanford, Florida

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This review was meant for the location at 277 high water lane When I requested my meal and they were applying the protein, rice beans, etc. I explained to them what I wanted and when they were putting chicken on my tacos, they were putting a very marginal amount which is less than what their routine amount is I know this because I eat chipotle often and I do not mind paying for extra meat mind you However, the person running the register told the guy making my tacos. Hey did he request extra meat and I looked at him and said I didn't request extra meat. I request the appropriate portion and he ignored me and I said hey did you hear me and he ignored me again so I just left and I said enjoy those tacos and he said have a good day, sir. It's like I can understand people take advantage of the extra portions often but I wasn't and there was no need for that. read more

Order steak and 1/2 of the order was all fat... No meat, just fat Order avocado, and it was so hard I couldn't even cut it read more

Chipotle Mexican Grill - Fat and a rock avocado - Mexican Near Me - Sanford, Florida

They just served me chicken that was raw. I'm done with chipotle . I ate a half of the bowl and realized the texture of this chicken is weird. I cut into it and it was raw. Not just pink. But literally raw. I'm going to be sick . read more

Chips and guac! The guacamole costs the same no matter how you take it. I think getting it on the side by itself or pairing it with chips is the way to go! LOVE CHIPS AND GUAC! :) read more

Chipotle Mexican Grill - tables and umbrellas - Mexican Near Me - Sanford, Florida

Brown Rice was under-cooked, and tasted raw and crunchy, they didn't give me meat in my Bowl, instead a big chunk of Fat, which was terrible; I had to throw it away. I also ordered a Corona, and it took them about 10 Mins to get a slice of lime, by which time the beer was warm.. I don't know why people like Chipotle, they s----------. read more

On 06/12/2014 around 7:30 pm I walked in and walked up to the food service counter. The tubs of beans were crusty and slimy and the meat was dried up and looked gross. I instantly lost my appetite and turned around and walked out. What I saw was absolutely disgusting . read more

The field is overpriced. How come every other Mexican place offers free chips when you order your meal if you want anything it's extra in the portion size is horrible. This goes for any chipotle. The service is really slow. The average wait time is 10 minutes even though you ordered online, the restaurant is really loud I recommend Moe is better Or he wise the food is hit or miss read more

This chipotle tends to be very backed up and there are areas in which they can grow in customer service. From a food perspective, the new pollo chicken is excellent. I always love to get chips & queso as well. The chipotle app is fantastic and always makes life easier to order on there. They've been out of black beans off and on, on the app. Thankfully it seems like their supply has returned. Overall alright experience with the food, but there are areas for improvement. read more

Chipotle Mexican Grill - Mexican Near Me - Sanford, Florida

I didn't have enough time to pack a lunch yesterday, so my friend and I made a last minute decision to have Chipotle! It's been a minute, so I was totally ready. I placed my order online for an 11:45 am pickup time. The website was easy to navigate and I chose my meal in record time. If you're curious about my order, you know you are... it was a chicken salad, no rice, fajita veggies, black beans, fresh tomato salsa, sour cream, cheese, guac (upcharge!), and their AMAZINGLY delicious Chipotle-honey vinaigrette. I literally could eat that on everything...make sure you get this even if you're not having a salad! I arrived at the time I selected, walked up to the front left of the restaurant and had my order in now time, especially since it was pre-paid. The chicken was hot and fresh, my salad was LOADED with toppings. I love that they didn't skimp on anything I requested. No issues with this order and visit. read more

Chipotle Mexican Grill - Mexican Near Me - Sanford, Florida

This chipotle nasty asf ! they gave me raw ass stake, that wasn't even near done! in the middle still red, they wouldn't eat ts so why sell it? read more

First time, last time. Went for the Smoked Brisket bowl, but didn't look like the advertising! Chunks of dry meat smaller than a dice, and didn't realize the guac was $$extra. Hubby got one, but mine was literally the bottom of the metal container. I asked if there was more being prepared...no. So the young man scraped what was left onto my platter. They had nothing to say, or advise another protein. For 37.00, we could of had a complete dinner at Texas Roadhouse! Terrible waste of money. read more

Ashley and team really helped me make the perfect taco. Even coached me on how best to order it quickly during rush hour. Her and her entire line working Valentines night at 8:00p making order #426 snapped! The sincere smiles and kind gestures did not go unnoticed! They deserve more than kudos. Show them love. read more

If I could be assured Seth worked each time I was in the Sanford, Fl area; I'd again patron them. read more

Chipotle Mexican Grill - Seth, Sanford , Fl prepared a plentiful & delicious bow- great bowl & experience. He gave the same genuine service to all. - Mexican Near Me - Sanford, Florida

I always love going to this location and have never had a bad experience until today. I walked up and was the only person in line, the girl behind the counter was cleaning the counter, she kept cleaning it and cleaning without even looking up to acknowledge that I was there. after a bit I said "hello" and she looked up said "hi" and continued to clean the counter (which already looked very clean). after some more time I asked her if she was waiting for somebody else to come take my order, to which she responded "no, I'm just cleaning the counter" with a face that was obviously over it/ annoyed, I don't know if maybe she had a rough day. I'm not an impatient person, however coming from the food industry myself I feel that it is basic customer service to at the very least acknowledge that there is a human being standing in front of you, I would have been content with a simple "I'll be with you in one second". Her name was Dakota, I never write reviews but I feel that this could be a good teaching moment. The rest of the staff was very polite and the food was delicious as always read more

Always good when I'm in the mood for something! Bowls are always made well and the queso is always good and hot. Food never sits long enough for us to get bad quality food. read more

Chipotle in Sanford Is a pigsty! Chipotle is always busy because the food is awesome. That being said, the Manager of this location on the afternoon of July 24, 2002, needs better organizational and delegation skills. You have four people behind the line and only two are working- assign one of the stationary workers to empty the overflowing trash bins by the front door. Another employee is going from table to table spreading crumbs around and not even getting them off of the table. Also, not washing the rag between tables or carrying cleaner with him. The line was filthy! Detritus everywhere. When they lifted the empty rice bin to replace it the bottom of the steamer was filled with rice soup. I personally know how challenging the food industry is and what seems to be missing most from this location is proper training. Do better District Management! read more

Location is kinda messy behind the counter every time I'm in there around non-peak times, but the staff's always nice and my food's always been terrific. Not something I can say for every location, but this one's pretty safe. read more

food poisoning and the bowl tasted wierd. worst chipotle ever been to. as someone who used to work there immediately could tell food tasted off read more

Always great service! The team works great together to keep the line moving! Super friendly!! And they always have everything available! So much better than Deland!!! read more

I ordered food and I accidentally did it for wrong location for just chips tho. So I go to this chipotle not realizing I did the wrong location and They refused to give me my chips like it is just chips and now I lost my points and I never got my chips. And they where so rude I asked politely for more cheese she ignored me gave me a look, and I asked for queso and they said they weren't allowed to put it in my quesadilla but I always get it made with it.The manager did nothing but argue with me. Will not be returning to Chipotle. read more

Who doesn't love Chipotle? Fresh ingredients,choice of meats, taco or burrito or burrito bowl! I was so glad when this location opened close to my job but like every location, lunch time is very busy. The lines are long but not as long as the Lake Mary location. The restaurant is in the WP Ball shopping plaza, a great location. I really wanted Chipotle for lunch without the hassle of fighting through the line so I ordered online. I believe this is one the best tools ever. My estimated pick up time was 1245 but I got I call from the manager saying I can pick up my order earlier if I want because they weren't too busy that day. I got there at 1215 pm, parked in the order online/fax order parking space (yes there is an assigned parking space for online/ faxed orders..how cool is that) and my order was ready. What this location does well is the fact that they have a separate line/register for online orders. I was out of the restaurant within 10 minutes. My food was delicious as usual. I ordered the chicken burrito bowl and I love to add a side of their salad dressing because it gives it a little kick. In conclusion I had a great experience and this location will be my go to restaurant when I'm in Sanford/Lake Mary. read more

Chipotle Mexican Grill - Burrito bowl - Mexican Near Me - Sanford, Florida

New Chipotle location and I am so excited it's in the neighborhood. There is a small outside seating area with tables and umbrellas for shade, a necessity in Central Florida. The inside is a bit more compact in comparison to other locations, but overall a nicely designed restaurant layout. At this new location it looks like staff are friendly but still working out the flow and some training. Great place to grab some tacos and guacamole. My only issue with Chipotle (not just this location) is that I wish they served fresh jalapeño as a topping. Otherwise, a great place to have some fast casual Mexican food. read more

Chipotle Mexican Grill - Front with loading zone - Mexican Near Me - Sanford, Florida

They werent even busy, and when I walked in they gave me BURNT steak. Like really? I mean, my steak was BLACK and CRUNCHY. That is absolutely disrespectful. I just cant believe people can be so rude to serve that. read more

I was very disappointed today with the service. 1st they didn't have food in the serving containers crapping the bottom. Made me feel like it was an inconvenience to get more beans. I had to keep asking for the salad dressing and it still wasn't in my bag. Now I see it was the dressing that I actually liked and not the salad since I'm spitting out the chicken. I won't be going back to this location. read more

This location is habitually slow and behind with online orders. Whomever staffs and runs it needs to really get more involved. I appreciate the ability order online, but what's the point if you still have to wait a majority of the time when you order. Poor experience. read more

I would like to compliment one of the workers Tyionna for being a great worker showing GREAT customer service and was very helpful. She showed to great care by even asking how are day was. BTW GIVE HER A RAISE!!! :) read more

After waiting in line for almost 20min on a Sat 3pm, they said they have no guacamole at all. To me, that's an important reason why I go to Chipotle. If you're out of something as popular ad guac, you should be letting people know as soon as they walk in. If I knew, I would've gone somewhere else. But since I had waited 20min in line, I got the food anyway. They put very little meat on both my bowls, and when I asked for a bit more, they added a red mark on my bowl. When I was to pay, the cashier said "double meat on both bowls?" and I said no, I wad just trying to get the regular amount of meat on the bowls, since they put so little. Not worth it. Will make the drive to the lake Mary location next time. read more

I used to frequent chipotle in Massachusetts quite often, there aren't as many in Florida so I had settled on another local Mexican grill. I forgot how good the ingredients are for a chain. I stopped in at this location and was reminded of the difference. I got the veggie bowl with tofu, there was so much food for the price it ended up being three meals. I was pleased with the staff and the cleanliness of this location. I will definitely be back read more

Chipotle Mexican Grill - Yummy - Mexican Near Me - Sanford, Florida

Quick in and out like so many other chipotle's. We stopped here as we were getting our TSA certification in the next units over. Nice to sit outside with a bit of a breeze and watch the traffic go by. Staff was fine and food was good as always. read more

Very upset with how my burrito bowl turned out. It was half assed, I only got half of the bowl when there should have been more. Poor service and it felt like the woman took it out on me. I asked for cheese and there are maybe 10 shreds of cheese in my burrito bowl. Will not be coming back here again. read more

Chipotle Mexican Grill - Half assed burrito bowl. Isn't even halfway full. - Mexican Near Me - Sanford, Florida

My go to Chipotle since it is near my office. Staff is friendly and food is consistent. My only con would be sometimes the dining room or line is dirty in the post lunch rush when there is no line. I personally eat with my eyes so little things like that I pay attention to. read more

I love Chipotle! Well, who doesn't? I enjoy the freshness of the ingredients with all the additional toppings and the lovely packaging that you can take home with. My usual favorite is their topping with corn in it and the guacamole. This time I ordered about half the amount of brown rice with beans and chicken with all the toppings. As always the chicken was well seasoned, hot and fresh and the service was quick. I was in line for about 5 minutes which isn't bad at all considering it was dinner hour. The restaurant lobby looked pretty empty and very bare. What I mean by bare is they had a very industrial-contemporary type of decor. The one thing I like most about this spot is the location. Right off from the Target parking lot on WP Ball and Rinehart just near 417 and Walmart. The parking lot can be slim during lunch hour because you only have one way in and out. The patio area looks pretty decent. As far as cost, my burrito bowl was $6.99 with everything but they charge extra for the guacamole. If you're on a calorie restricted diet, I would not suggest eating here. I calculated what I ordered and according to my food calculator: 1110 calories! Overall, Chipotle keeps their standard of providing great food and a cool spot to enjoy. read more

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This is the 4th time they have messed up my order on door dash, and I called them they offered to remake it I stated the reason I ordered it was because I just got off from work and didn't want to drive down so just refund it, but they replied we will remake it I said no I want it refunded she said okay I am getting that refund hung up and didn't even give me a refund time. I am never ordering from here again 4 times they have messed up the order just hire a new staff at that point had I done that I would have been fired. The order was under Adriana. Couldn't even come home to enjoy a meal because they always mess it up they put chicken in a vegetarian bowl AGAIN. -Richie R read more

4 pm and the food line had a lot of dried old food on it; I've never seen this dirty of a line. Asked to speak with the manager; she came out and I told her it made me decide not to order; she thanked me and went back in her office. Staff were very pleasant; however, I won't be back to this location. read more