Super awesome chipotle! I saw the reviews and I was pretty sure they were just from grouches and I was right lol. The people who work here are kind and generous! Place was busy, but clean and they still had my online order ready and I ordered something else in restaurant and it was fast. read more

Chipotle Mexican Grill - Build Your Own Burrito Bowl - Mexican Near Me - Vancouver, Washington

Ordered two item take out at the restaurant. The pollo asado bowl did not have a shread of chicken which we did not notice until we got home. Called their Customer Service line ; after several digital prompts, they asked me for information on the receipt which they failed to provide at checkout. I gave up and went hungry for the evening. Ended up with nothing more than an expensive bowl of rice and beans. read more

shorted my food one of the workers just trash at her job.......manager pretended to not notice .... which is garbage ...first time walking in that place makes me not wanna ever walk in there again ... send the nuke.... that was majorly rude read more

I ordered two chicken bowls through my dad, who went in to pick them up around 9:40-10:00 p.m. last night. When he got home, we realized they had given us veggie bowls instead. no chicken at all. despite charging $21.34. We tried calling but got no answer, so we went back to the store to fix the issue. The staff agreed to remake the bowls, but the customer service was noticeably poor and unwelcoming. After remaking them, they then tried to charge us again. When we questioned it, they said they would "just charge for the chicken," which we assumed would be a small adjustment. Instead, they tried to charge an additional $8-$9 total just to add chicken to both bowls, which still didn't make sense since we had already paid full price. To make matters worse, the manager made an insensitive comment about my dad's English, implying the mistake was due to a misunderstanding, followed by an insincere apology. Overall, the experience was frustrating, poorly handled, and lacked basic customer service. (Don't waste your time here) read more

Chipotle Mexican Grill - Recipe of refund (waste of time) - Mexican Near Me - Vancouver, Washington

Terrible service and messed order up completely. Ordered my burrito and was hurried to finish ordering for my wife's good. Not only were they rude, but missed the guacamole, cheese and sour cream ( specifically asked for ) and then it was completely smothered in hot sauce... Will not be back ever again as this is the last time I'm going to pay for something and get nothing close to what I ordered. This specific location messes up the order more than 50% of the time, and when you are ordering take out for multiple people and can't watch each burrito be made because the rude @$$ employees run you through to the next person to add the next parts of the food... Chipotle has gotten worse than most of the take out or fast food places in Vancouver. Sad when The Bell is better service and almost better food than this once consistent location. Never again will I go back... read more

This Chipotle has successfully made our meals GREAT and accurately every time we have gone there. I know it's pretty basic but it sure is nice to NOT stress about waiting forever on a pickup order and also, as a vegan, that the order was made right THE FIRST TIME. read more

I've been hearing from friends that Chipotle's chicken quesadilla is so delicious, so I had to try it for myself! I found out online that many locations don't serve the quesadillas inside the restaurant. Rather, you have to order them online for pickup or delivery. I'm not sure why?! I didn't see any reason mentioned online. Anyhow, I ended up ordering one online for pick-up. Ordering was pretty simple on their website. You pick the restaurant location, pick-up time, and food items. Once paid, you're emailed a receipt with all pertinent information. There's also an option for them to include utensils and napkins. I arrived a couple of minutes before my pickup time to take photos and check out where pick-up items were placed. Online, it stated not to wait in line but to head to the pick-up shelves to find my order. The pickup shelves were right in front of the pay counter. My order was ready on time, so I grabbed it off the shelves and headed out. The quesadilla was just as good as my friends said. The ingredients were fresh and had great flavor. I had to pay $3 for a side of guacamole. It comes with 3 complimentary sides. Options include rice, beans, salsas, and sour cream. I wasn't feeling like rice and beans, so I opted for sour cream and their mild green salsa. The guacamole was yummy, but for a small $10 quesadilla, I think the guacamole should be one of the complimentary side choices. Overall, I was happy with the quality ingredients and service at this location; however, the value wasn't there. I can get twice the quesadilla with sour cream, guacamole, chips, and salsa for $12 at Baja Fresh, and it's just as delicious! Probably won't become a regular here. read more

See all

I just went to chipotle an hour ago and I asked for a burrito. Very bad service and it's my first time going to that location, they put so little on my burrito. Not fair for the price. read more

Chipotle is one of our fave places to stop in and have a quick bite but it's just a bit pricey. We were out running errands on yesterday and decided to have a quick bite before we headed back home. The customer service was great. The staff was friendly and so polite. The parking lot at this location is a bit tight though. Restaurant could have been a bit cleaner. A lot of the tables we walked by had not been wiped down or cleaned. Lots of left over crumbs and pieces of food from customers. read more

Chipotle Mexican Grill - Mexican Near Me - Vancouver, Washington

only reason I go here is to get food for my wife. Constantly out of food options, terrible customer service/communication, and I know it's the corporate hammer coming down but the portions are terrible for how expensive it is...ya'll don't get payed enough to care about how much shredded cheese goes on something. read more

We ordered three burrito bowls for a lunch take-out special occasion. The bowls had very little meat and toppings, although we ordered with everything. To our disappointment, the bowls were mostly rice and lacked the quality that we had expected. Never again, this was an overpriced bowl of rice. read more

You will find a review from me stating this location gives good portions. This in fact is a lie. The particular person I had that day gave good portions but over chipotle as a company is crap. Don't go. Here and honestly don't go to any of them. It's all about profit and the customer is going to get screwed. I don't blame the servers. I blame the corporate machinations that allow for this type of distrust to continually be fostered. I will never step foot in a chipotle again. My serving size to state clearly was infantile and we all deserve better. read more

Chipotle is always good. Order 2 steak bowls In one bowl they forgot the steak lol no meat in my steak bowl I guess haha. The other had chicken...? mobile app order and just came to pick up. They were back up because orders or whatever wasn't showing up. read more

Chipotle Mexican Grill - No steak. - Mexican Near Me - Vancouver, Washington

Wow this place is horrible!!!! I just pulled over to eat and this is what my bowl looks like! Hardly any meat. Mostly sour cream, salsa and cheese :( Never coming back!!! read more

Chipotle Mexican Grill - Half of a bowl and hardly any chicken - Mexican Near Me - Vancouver, Washington

I always get good service and good food here. One time they ran out of one of the salsas and they substituted chips and queso dip. I thought that was pretty awesome! I'm surprised the ratings aren't higher. It looks like at least one review here is for the wring location even. You can get a filling meal here for pretty reasonable prices and it's tastier than most other Mexican food places. read more

I was lured in to the Chipotle on 164th in Vancouver by their ad for the chicken al pastor special. Someone must have thought they were at a disco as the music inside was turned up to ten. I couldn't hear anything the guy behind the counter was saying when asking me what I wanted. To top it off they were out of guacamole at 11:45. I hated having to pick every ingredient for the dish along an assembly line and just wanted them to prepare it and hand it to me. Sadly the chicken, the star of the dish, was over cooked and tough. It was also barely warm. Sorry but a huge fail from me. Didn't finish half of it. read more

Absolutely horrible customer service. They are always out of different things like salsa, pico, cheese, guacamole etc. The store is dirty. The food is good when it's fresh and available for walk-in customers. read more

This place is absolute stains. We ordered delivery a few times and the order is always incorrect and despite getting the food here quite fast, it's always stone cold (that is, the food you manage to order once sifting thru the many items they run out of each day). Guac was straight brown today too. They send mad coupons and deliver mad fast. Between that and the constant missing ingredients, I think this location has messed up so bad that they're not even turning over guac fast enough and have staff super ready to make orders before the driver is anywhere close because it's slow. Go to another location (or do what I'm doing and get food from a restaurant where I don't ever think "at least one of the things they're out of is their constantly recalled lettuce") read more

I bought a "burrito" yesterday and was served this. Needless to say, I was more than disappointed when I got home with my food and pulled this sad thing out. It was smaller than half the size of a bowl. As a former chipotle employee myself, I know this isn't right. I paid a good amount of money for this! To anyone who is thinking about buying food here, decide for yourself if it is worth the gamble; you might get a snack wrap instead. read more

Chipotle Mexican Grill - chode snack wrap - Mexican Near Me - Vancouver, Washington

I thought that with this new location in the Salmon Creek area, it would be different and not as bad as the Battleground, Wa location. We'll, I was wrong they are both equally just as bad. Keith Lee's post was right on.. Chipotle used to be my #1 go-to! The CEO said the portions haven't changed.. that's a lie, and he knows it. Sorry, we also will not be going here anymore. Boy, I really hope u guys know what you're losing on. As a business owner, I know what means to have loyal customers. Bad on you guys. read more

The Chipotle was out of chips,salsa,guacamole, veggies, Watermelon limeade.I will Not be back...???This is new location on 143rd and FourthPlain.????? read more

They kept store open let me know they were closed cause they ran out of food. But employees chilling galabanting eating food... questionable employees to a supposably respectable business. read more

Chipotle Mexican Grill - Employees just hanging out. 15 mins before closed. But door still open. - Mexican Near Me - Vancouver, Washington

It wasn't even a busy day and they had no chicken ready and no shame about it, we left.

I am a huge Chipotle fan (eat it at least once a month) but this location is ridiculous. Do NOT come here unless you want to play a game of "What's Wrong with My Chipotle Order Today?"where something will always inevitably go wrong. I've been to this location a couple of times - although I try to avoid it when possible - and half the time my order is wrong AND the portions are laughably small. Despite the restaurant having 5 workers in the tiny space (and during a pandemic, might I add) the competence level only goes down with the increase in people. Today we ordered a bowl, burrito and chips & guac. I watched as the girl behind the counter scooped up the SMALLEST spoonful of rice and then beans into the tortilla. It was as if someone had told her that a new, even more dangerous virus was discovered and that we would have to be on a stricter lockdown so she decided to keep the extra rice and beans for herself. The girl scooped up exactly a spoonful (not a single grain or lentil peeking its tiny head over the rim of the shallow spoon) and I was so taken aback that I didn't even have time to say anything... But we all knew it was pure child's play. After paying, I heard the cashier tell the three workers on her side "chips and guac please." They were too busy talking to each other so she had to repeat this again. She walked off and we then waited for a couple moments for someone to finally finish our order so that we could be on our way. As we waited, I heard another worker behind the counter ask a very young, attractive customer (who came in by herself) if she worked at a local dispensary ... Idk if it was a really bad attempt at flirting or if he genuinely wanted to know despite the fact that she was very clearly underage but I cringed on the inside, wanting even more desperately to get out of the place. After returning to our car, I was equal parts ravenous and suspicious. I took a peek in the bag and as I suspected, the guacamole was MISSING. I flung open the door, took a few breaths and tried to tame the fury inside my chest. I then walked in and asked a girl on the side if I could please get guac since it was missing in my order. The girl handed me the guac and said sorry about that in which I thanked her but also knew that she (and this entire Chipotle location for that matter) was not forgiven in my heart. Also the chips were so stale. I can confidently say that this branch does not carry out the same standard of quality and experience that the other locations of Chipotle maintain. read more

I've eaten here before and today they were a few minutes late opening and when I entered it took a couple of minutes for someone to come to the counter. I wanted a chicken burrito but was told it's not ready and the girl walked away. She didn't say how long it would take. This is my last trip to Chipolte. Tim read more

Look at your food before leaving now that you have to order online and pick up. We now have ordered twice and the kids get extra everything.(which of course is more money) we have had literally the smallest burritos ever. The first time we were like "it is what it is I guess" but now that it has happen twice it is definitely an issue. I'm sure it helps with food costs but when your still charging extra money it's not ok. read more

Chipotle Mexican Grill - The one on the right is the original and I made my daughter go in and have them remake it. - Mexican Near Me - Vancouver, Washington

They make the worst possible burritos, not even consumable , not even wrapped up , can't even Be called a burrito, tortilla with ingredients on it, worst experience at this chipotle, ruined my day having to struggle eating the burrito, wasn't wrapped at all read more

Tonight's Chipotle experience = BAD FOOD=BAD ATTITUDE=BAD EXPERIENCE!! This was at the Vancouver Washington location not far from the mall. It's important that I specifically state location because I've had decent food and good customer service in the past at other locations. So if you like your food tasting like it's been sitting several hours cooked incorrectly with smirky snarky staff this is your place! If your like me you're NEVER going back or going there in the first place for an overwhelming negative experience!! Oh yes they even wanted to educate me on how I should order chipotle. Seriously! Never had a problem in the past but will never go back to this location. I just read some of the other reviews!! Wow!! Why is this place even open!! Nothing but one star and two star reviews !! Please read reviews before wasting your money read more

Once again. Our order (same order, twice a week, every week) was missing items. First the chips... called and asked for them to be on the shelf, they said no problem. When we got there to get them, they werent on the shelf and then they argued on if we had ordered them. SO LOOK IT UP and check! But that should have been done before we got there 15 minutes after we called, especially since they make and place the pickup orders on the shelf at least 15 minutes prior to the requested pickup time so they are always COLD and have to be reheated. I called to speak with a manager and a boy who answered the phone tried to tell me he was the manager. Once i got Nicole on the phone, she made the excuse "Well, this crew is a bunch of sweethearts". Um. Just no. Your crew was wrong (AGAIN!!!) and you should just say "Hey, im so sorry, I will take care of this, thank you for letting me know". Its called customer service. I dont care how sweet your crew is... I just want my food to be correct just ONE TIME, I would be amazed. Once we got the call with Nicole over and started to eat, we realized the queso wasnt in the bag, either. (FacePalm...). Things have been terrible here for at least 3 months now. How long has Nicole been manager? read more

Smaller portions than normal. Had a buy one get one free burrito coupon that's advertised that it can be redeemed in store or online and the no manager or employee tried to help when the code I was given didn't work. So that's an L. read more

Literally no chicken in my bowl, they messed up three of our orders. They don't take the time to read your order. Don't bother to eat here. Eat somewhere else. Rude bratty staff that somehow expects 15$ An hour for garbage effort. read more

I've been going to this location for years and I have to say out of all of the Chipotle restaurants I've been to, this location is the absolute worst. The employees in general in my experience are generally rude to the customers, give much smaller portions compared to other locations, and when they make a mistake they offer no apology and are still extremely rude. Have also had bad similar experiences compared to the other reviews I've read on here. I hate to see this prime location being held back by such horrible employees and management. I highly suggest for more people to account their experiences not only on here, but also to report them to the corporate office. The neighborhood shouldn't have to put up with such low quality of service at this location for so many years, and the employees and management need to be held accountable. read more

i was charged 8 dollars for 4 extra pieces of brisket and asked for a little extra queso since the worker put barely any on and was charged a second time for barely any extra. bad experience from a usually good restaurant chain read more

We have been here twice and have had rude workers help us. They act like you're an inconvenience and annoyed with you. Plus they run out of food all the time. read more

Chipotle Mexican Grill - Mexican Near Me - Vancouver, Washington

If I can eat Chipotle everyday, I would. A sofrita bowl, to be exact. I've tried to imitate the basic recipe starting with a bowl and then layered with some romaine greens. Next, I'll add brown rice and then I will also add my own cooked greens that consist of bell peppers and onions. Next, if I have beans at home, I'll throw some of that in there, too. Next comes my protein of tofu (I don't cook or marinate my tofu nearly as well as Chipotle, so they win this round). And then I also skip out on the sour cream cause I don't have that stuff lying at home. However, I will compensate by adding more salsa and cheese. Then, tadaaaaaaaa. My version is good, but Chipotle is like god. Is it their sour cream that makes the difference? Or is it something in their mild or medium salsa? Maybe it's because I don't have their branded Tabasco Chipotle sauce. I don't know, but Chipotle's combination works. I've never had any problems with this location as I usually come and go. I do notice that the workers are a little on the lighter hand. They don't give out as much of a hefty scoop as other locations. However, if you just ask, they give you more. For myself, I always ask for more tofu, salad, and a bucket of salsa..... I'm on the Chipotle Rewards life. Next time, give me your money so I can scan with my card. :) read more

Ordered from this place three times in the past month and a half, and each time they messed up my order. They forgot the guacamole on the guac and chips the first time. Then they forgot all the veggies on my taco the second time. Third time they gave me soft shells when I asked for hard ones. This place needs better management. read more

If I could give zero stars I would. I've visited this location many times. They have been out of plain white rice for the last 5 trips there. I will not be coming back to this location ever again. read more

Wish I could give negative stars... We placed an order online today for our office and EVERY SINGLE order was completely wrong. From missing chicken in multiple burrito bowls, a veggie burrito WITH chicken, incorrect or missing toppings on each burrito bowl. It was honestly surprising how an ENTIRE order could be so messed up. This level of incompetence is sad. I usually don't feel inclined to leave bad reviews but I've never seen an order this bad. It's almost as if it was done one purpose. read more

Keep losing online orders, or ignoring them. "It's not in our system" When the app says it went through... not the first time

Went to this location to get guacamole for a dinner party and you'd think I was asking for free food. The gal that provided service was rude. Although wearing a mask her eyes and body language gave alot away, Not all Chipotle locations give a hard time when buying a 7-10 scoop bowl of quac which I paid for. What happened to providing good service. read more