Service - slow and rude. Have had 2 mobile orders now that have taken 20-30 minutes past pick up time. Workers are rude and dismissive when you ask for an update. Food- skimpy on servings in comparison to other Chipotles. They pay no attention to the EXTRA added for items in mobile orders. Forgot drink, chips and other sides with each purchase. Overall it's sad bc this location should do so well in Victor but are consistently understaffed and the staff that is on hand is rude and move with no urgency to assist customers. read more

Dining area and kitchen were dirty, covered in food, garbage and hadn't been attended to at all. They were out of several ingredients and the pico was so salty we couldn't eat our meal. Definitely avoid this location! read more

Chipotle Mexican Grill - Mexican Near Me - Victor, New York

I've literally never left a review before. BUT for this I had to. I'm a patient guy, I waited in line for like 10-20min. When I got to the front they let me know that there was literally no meat? I was cool with waiting though, and waited for the chicken. HOWEVER, the employee making the chicken said to another employee that the thermometer is broken and he "thinks" the chicken is done. Can't lie, made me second guess eating the chicken, I ate it anyways. On top of that, restaurant was a mess. No table was clean. Trash was overflowing. Soda fountains were out of syrup. Looking through these reviews, it seems this location running out of food and being a genuine disorganized mess is basically the norm. Avoid this location -- take it from a guy who never writes reviews but had to for this. I wish I took photos , but I forgot, my b. read more

Restaurant is very dirty. Front of the house was a mess. No straws, drink area was terrible with garbage strewn around. Would not eat here

Worked out at planet fitness and got excited to go to chipotle for dinner. We get there and there's a line to the back of the door. We wait 10minutes+ in line to get up there and find out they don't have steak. When asked if they have more, employee said "nah" and "haven't had it for a while". Nobody seems to care or put in the effort. This used to be one of the good locations in Rochester but the staff clearly can't handle making steak. Incompetent employees are ruining Chipotle's everywhere in Rochester. Zero accountability or management. Also, the actual dining space was disgusting. Food all over the tables and floor with dirty napkins to accompany. It's time to start firing these Jesters. read more

Fifty tables. But food is good And garbage on floor. I wish they would clean it up

Awful . It's been awhile since I've ever just walked out. But this chipotle is awful. The service was awful. The food given was awful. They literally gave me a teaspoon of black beans and looked at me confused when I asked for more. I also never seen every food bin empty lol. Truly the worst chipotle I've ever been to. So in some ways that's kinda cool ? read more

today was the last time I will ever step foot into the victor, chipotle location. as I was picking up food for me and my father, I was on my way home from doing an online order when I opened my food up at home. I was so disappointed. I asked for extra rice. They filled my bowl to the top with rice as if my food is a joke. it wasn't a funny joke and I hope whoever made that has a better day. I asked for extra cheese, extra sour cream extra corn didn't receive not even the normal portion of that. this location is absolutely terrible. you're either waiting an hour for your food or you get your food and it looks like crap. this location needs to do better. disgusted. I went to go get a fork as I walked out and there was no forks. Everything was a disaster. It was embarrassing. when people pay for their food, they expect to get what they for. read more

My partner and I chose to go to the Chipotle on Commerce Drive before doing some shopping on Thursday, March 20th. It turned out to be the worst option we could've chosen. Before even walking in the doors of the restaurant, you could see the trash spilling out of the garbage can situated next to the window. That's how dirty this restaurant was. Walking in, it only got worse. There wasn't a single clean table in the restaurant. In front of one of the employees, I grabbed a napkin, put some water from the soda fountain on it and cleaned off my own table because it was so filthy my partner and I didn't want to put our food on it. I think the worst part about all of this is, there were PLENTY of people working who could've tended to the absolutely disgusting condition of the restaurant. I've worked food service in the past (including leadership roles) and I know I would've gotten in serious trouble had the restaurant looked as disgusting as this one did. Instead, the people working were chatting with another employee who had come in on their day off, not caring whatsoever about the filthy condition of the restaurant. And, of course, i understand there can be a rush of business. I understand in some circumstances, restaurants can be understaffed and it can be hard to keep things clean while also tending to customers in a timely fashion. And, in most circumstances I can come up with one excuse to pardon a restaurant not being completely clean. The problem here is, this is one of the most disgusting Chipotles, let alone restaurants, i've ever walked into. And with two other people in line to get food besides me and my partner, and the restaurant being near empty, there's no excuse for this level of carelessness. I am considering reporting this to the health department, and will be following up with Chipotle corporate. read more

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This past Friday evening we decided to order chipotle. I ordered ahead of time to just pick it up since we were is a rush. I head to the pickup line. The rude cashier with dreadlocks and 100 piercings in his face ask if he can help me. I say I am picking up an order for Emily..he said ok it's not ready yet. I am standing there waiting for 10 minutes for my order. He says to his coworkers I hate that girl Emily she is a fucking bitch. I say to him I am literally standing right here. He says oh sorry I am talking about someone else. I ask to speak to his manager. He says oh I don't see them. What unprofessional rude nasty people they hire now. Chipotle just hires anyone nowadays. They are going downhill. I used to love getting food there. Now they have lost a good customer. I will not be returning. It is so sickening what this world has come to. read more

Had the worse experience at this location this evening. After waiting 15 minutes to place my order, they were out of brown rice and fajita veggies. One of the employees who was supposed to be cooking was texting on her phone. The place was very dirty. This is not the first time I have experienced this but thought I would give them another chance. My husband and I ended up walking out of the restaurant. I would not recommend this location. read more

12/30/25, placed an order through the app at 720pm for pickup at 740pm. Our order was not ready until 830pm. It was for two items so not a large order. I was told that they do not fill orders by the times? Which makes zero sense. There is a separate station for the online orders so I am very confused on why they even bother allowing orders through the app for specific pick up times if they do not even fill the orders based on the times. This is the third time we have had this happen. Seems this happens only at this specific location. Extremely frustrating when you are placing an order for a specific time for a reason, and your order isn't ready until 50 mins AFTER the pick up time read more

Gave me barely any servings. Paid over 13 dollars for my bowl and it barely reached above the lid. read more

Chipotle Mexican Grill - Mexican Near Me - Victor, New York

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If you have been to one you pretty much know the layout of this spot. This location has outdoor seating and is close to other stores and across the way from Eastview Mall. The menu signs are of a good size but the print is a bit too small, why I have no idea. Everything is freshly made and refilled. I got a burrito bowl with the new chicken they were advertising in store. I don't get beans cause we all know that although beans are good for you they do make you toot. It's got all sorts of stuff in my bowl and yes guac is an extra fee. My husband got a chicken burrito and liked it. They reason I don't do Chipotle too much as it's one of those meals if you eat at lunch you are set for dinner. The staff is friendly and efficient and the inside was clean and tidy. Plenty of parking as it's shared read more

This Chipotle location is a chaotic mess offering missing ingredients, a messy dining room and extremely rude staff. They were out of chips. Terrible. Then at one point for no reason a staff member taking orders accused us of suggesting they were going to skip us in line. Not sure why, we didn't even say anything to the guy and certainly did not warrant his defensive nature. We were waiting patiently. My bowl was had disproportionate ingredients and was a sour cream soup. Disgusting. You also refused to allow me to add guac after directly offering it to me because it was "only for online orders" I hate your staff, I hate this chipotle and I wish you nothing but the worst. read more

Chipotle Mexican Grill - Mexican Near Me - Victor, New York

My first time trying this chain restaurant. I placed my order through the mobile app. Ordering was very simple and my food was ready for pickup at the promised time. I ordered a burrito bowl. My food was hot which was a positive. The only downfall was that I ordered the more expensive carne asada that they advertise and it was way overcooked. It was so dry, I felt like I was eating jerky. Not impressed but the rest of the ingredients were delicious. I will give them another try at some point. read more

The chips are stale and my burritos are always soggy. The food is cold and disgusting and I can't get my order rightfully

Amazing food! The people were extremely nice. Very clean. I loved the way they loaded my bowl!

Stopped in with my wife and daughter for a meal on Friday March 15th, 2024 about 7:00 pm. Got the food from the counter and went to sit down and realized the restaurant was filthy. Assorted garbage was thrown on the floor and under the tables. Looked like it hadn't been swept in hours. The table top were uncleaned. Sat down to eat, but the disturbing mess made the food unappetizing and I couldn't finish my meal. Probably a dozen people eat at the same spot as us without ever being cleaned. Tossed my uneaten food in the garbage. When leaving I notice all 6 workers were just standing behind the counter idle, talking. Considering the shape of the seating area I shuttered to think of the condition of the kitchen area. Definitely eat there at your own risk! read more

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Food is always good and fresh , only problem would say is the dining area and bathrooms need some work . Dining area and bathroom is always a dirty mess . Never clean , been they several times having to clean my owe tables and also the high chairs for children always a mess as well . Love chipotle will always go there but dining area and bathrooms could use some work . read more

I am here traveling for work and have gotten it multiple times the lunch shift group did a great job. The night time shift the chips I ordered were stale, as well as the bowl I ordered online has barely any corn and I asked for extra. I do not recommend ordering online at this location. I am normally never the one to complain about food but this location might need the CEO to show up, will not be back to this location. read more

Ordered a bowl today online and one side is almost completely empty, only like 3 pieces of chicken and i come here a good amount just because it's the closest chipotle to me and don't wanna drive longer but this happens almost every time i come here i understand the staff have to follow rules for portions but that still doesn't mean one side of my bowl should be almost empty read more

Service was great from the moment I walked in, very friendly. Restaurant was clean, and the food was fantastic. Idk who made my burrito but I my last bite was the perfect blend of vinaigrette and Al Pastor. That shit was gas read more

Here's the deal- I drive 40 minutes to the area at least once a month to get my Chipotle fix. Chipotle burritos are literally the perfect food- all the major food groups, filling, fresh and fast. I typically order via the app and do the contactletless pickup. The steak burrito is my go to. Thank you for keeping me safely fed! read more

Obviously the taste in most of the chipotle's are consistent, so I review it based on how fresh the food tastes and how liberal the servers are with the food. This branch passes with flying colors in my test read more

This location is one of the most stressful things i have dealt with. They scream at you even if you just take 5 seconds to think. It's really a hit or miss here, i have had good experiences and bad ones. Please do better bc yall r mean asf. read more

The kid that made the food was nice and the food was good. Although, the place was a hot mess. The tables and chairs were dirty, and the floors needed to be swept. I asked to speak with the manager and explained that although the food was good, the place was a mess. She responded with, "Well, we did just open" (it was before 12p). I asked, shouldn't this place be cleaned up at the end of the shift? Or, keep up as people come and go? She gave me the impression that she just didn't care; therefore, why should I care. I finally said this place is nasty and walked away. I really tried to explain my concerns nicely but if the manager isn't going to care, why should I. Probably won't be returning anytime soon. read more

Each time I go to Chipotle I think it's going to get better, but it just isn't. My friend loves it there, so often times I'll give in and go, but the purpose of Yelp is to give our honest opinions on places, isn't it? So here are some of my thoughts on the Chipotle in Victor, NY: The staff is friendly, the location is convenient, the service is fast and I've never had to wait...but now for the food, it just doesn't seem fresh or of decent quality. The meat is often dried out and flavorless, the processes in keeping the rice moist is to just keep adding water to the pan (saw an employee do this firsthand) and everything is just poorly put together in a messy manner that turns out sloppy and undesirable. I just can't seem to justify returning here for another meal and honestly would not recommend it to anyone I know. read more

Great service and so delicious and healthy. I could eat this veg burrito every day forever.

I'm a sucker for Chipotle. Although I enjoy their burritos, bowls, salads and tacos, the real reason I can't stay away is the chips. Flaky salt on a perfectly crisp tortilla chip with just a hint of lime? Sign me up. This location is very conveniently located right off the 90 and the 490 and close to several shopping locales. The service is fast and friendly. The food is consistent. Did I mention that they have craving worthy tortilla chips? read more

They are fast and efficient. Machines always working. Friendly people and so far, my orders been correct : dine in or on the app. I would give 5 stars but they took the quesadilla off in store menu and its basically a crunch wrap style now but still yummy read more

Don't expect to feel full after a $9 burrito bowl. Second time I've gotten tiny portions, so I figured it was time to tell the world. Go next door to five guys or to the Moe's down the road. Trust me, I've only written like 3 reviews ever I usually let you guys do the reviewing and I just read them or just buy food. read more

Clean establishment with fresh ingredients. Friendly staff that keep it moving during lunch rush.

Good value, Friendly staff, clean and most importantly open and ready for business. Salad, burrito, or bowl you can't go wrong. Steak cooked and cut right. Easy to get to while you are out shopping. read more

First time eating here, after seeing so many people obsessed with chipotle. I will never go back by choice lmao. Most overrated food Ive ever eaten, and I LOVE mexican food. It was so dry, and the choices were just...underwhelming. If it were reallll cheap, itd be a different story. 2/10 do not recommend. Unless you love gorging yourself on bland food Side note - HOW DO YOU NOT HAVE QUESO FOR BIG BURRITOS lol tragic read more

We eat here a lot. Great ingredients. Friendly people working. Now you can get a beer or margarita too!

The Victor Chipotle is the Chipotle of last resort. The service is usually sub-par bordering on hostile, the tables are usually dirty, and I've yet to encounter an employee at this location who can properly assemble and fold a burrito so it doesn't fall apart at the first bite. I give 5 stars to every other Chipotle in the area except this one. If it's a training restaurant that's fine, but they should let customers know that up front. Also read more

Chipotle is one of the few fast food concepts that actually feels healthy. This is a great location and is immaculately clean. Feels like they could have had more seating, but we found a table easy enough. read more

While on a road-trip we stopped into this location. As you might imagine there was a line, but it moved quickly. If you are familiar with Chipotle then you have come to expect certain things like fresh food, spicy (if you like), good portions, etc. This however was the first time I've eaten at a Chipotle in NY State. When I noticed that I could have a Mexican beer, Tequila and or Margarita well this explained the additional popularity! We enjoyed the meal (less the alcohol since we were driving) yet washed it down with a Coke from Mexico! read more

Service was friendly and quick, food was exactly what I expected. (I liked that there was an option of fruit as a side for the kid's meal.) There was plenty of seating, even a few outdoor tables. There were also several highchairs inside. Parking was ample and it was easy to get to from the highway. read more