Walked thru the door at roughly 2 PM on Good Friday and immediately noticed the slippery floor, as…read moreif there was a slight coating of grease slippery. Could be the incorrect "floor cleaner" solution or something else but even the rubber soles of our sneakers tended to slide around. The "dining" area was filthy with the surfaces sticky/gooey as well as prior "diners" debris strewn about the floor (fries/napkins/utensils, etc). Upon exiting I then noticed the windows and doors.......horribly filthy and smeared with finger prints and general smudges as if they had not been cleaned in weeks. One windows at the entrance door was strewn with streaks as if someone used a wet cloth to redeposit the filth and did not bother to finish the job. As per the NY Post "Wendy's quietly confirms 300 store closures next year", this should definitely be one of the 300! Do not even think that the Burger King across the street or the McDonalds just down the road is any better! Beware that the restaurants we all supported during Covid by doing take out do not even try to improve on your customer experience. since VERY DISAPPOINTING!

Wish I could give less than 1 star. Terrible service. 4 car in line at the drive thru and took…read more35 minutes. Taking one car at a time. When one car pulled out of the lot. The next order was taken. I've never seen such horrific service. And nasty additude on the speaker. Will not be back. Recommend any other place.

Went her late at night and had placed an order in the app only to be told they were closed and only…read moreone person was working. When I asked what I should do about my order a different employee responded and rudely told me I could be refunded in 24-48 hours or I could come back in half an hour for my food. I came back half an hour later and was then told again that I had to wait another half an hour for me food due to "NYS break regulations." At the very least turn off app ordering.... I would have gone someplace else but they had al reuse taken my money. Will not be returning. Management needs to figured out what is happening in their store.

This store was very clean inside and out. I went through the drive thru and was greeted with such…read moreenthusiasm. I believe the man who had cashed me out was the one who took my order this day. He was a joy. He was very much a people person and goes above and beyond for his customers experience. Thank you, Jordan, we will be back for that experience again. Not many places now adays make you feel welcome. They take your order and hand you the food. Not this man. You can hear the smile in his voice while taking your order and you see the smile at the window. Keep it up.

We have heard so much about this place , today was the day to try it. We were met by a young woman…read morewith a great smile. She was very patient with my myriad of questions She was respectful and professional. The food is plentiful, the bag of fries would have fed a family of 4!! The place is so bright and welcoming. Now I understand the why so many love it!! We will be back.

The best fast food! Been eating it (not that frequently not tbh) my whole life, and always has the…read morebest everything. Not much to say, just everything is great. Amazing!

STOP SERVING HOT SUBS WITH STALE ROLLS. Trying to eat one of these while it's crumbling in your…read morehands sucks...if this is a real policy, CHANGE IT! It's honestly night and day between a cold and hot sub because they actually use new bread, probably because they wouldn't be able to get away with this as frequently.

There's literally never more than 2 people on the floor at once, it's taken at LEAST 30 minutes for…read morethem to make my sub every single time I've gone here. Probably bad management, but if you get crowds during lunch, you should be prepared to serve people. It does not take that long to make a sub

We tried to have breakfast at the McDonalds in Victor this morning. When we tried to order, the…read morescreen said they were taking only to-go orders. This is the second time this has happened to us at this location. They appeared to have plenty of staff and other people were eating. Not going back to that location!

Pure filth. Food all over the floor, two young guys working there pulling fries by hand and eating…read morethem. I ordered chicken strips that were barely cooked and went back to get them replaced. The manager (one of the two young guys) grabbed my bag without saying anything to remake my order and proceeded to talk about me to the other k8d with me standing there. He plopped the remade order in front of me and walked away without a word. What did I do to deserve this? I contacted the owner, but she never got back to me. The people that work there seem to hate it which is probably why the place is so unsanitary. I was a very regular customer, but after this, I've never been back.

Located inside Eastview Mall in the food court. My favorite…read morechicken. If you never had this chicken it is a must try. Hot crispy fresh chicken with a touch of Cajun spice. They have wings, tenders, breast thighs and nuggets. Sides are potato wedges, Mac and cheese, Service was quick and friendly.

Stopped in this past Tuesday, located in the food court, easy to find. Menu is basic chicken…read morevariations, I had the Chicken Nuggets Crunch Box which was close to $10.00, 6 chicken nuggets, biscuit, and mashed potatoes w/gravy. Food was fresh & hot, guy at counter was pleasant enough. Not sure the value is there, but food was good so will probably go back next time I'm at the mall looking for take out.

Listen -- fine dining this is not. But what it is is very tasty, craveable mall food court fare…read morethat hits exactly the way you want it to. I've been coming to this Charley's for years, and it continues to deliver that comforting, no‑nonsense cheesesteak experience. I always order the Bacon Three Cheese, which is one of their best sandwiches. It's a grilled steak cheesesteak layered with crispy bacon and three melted cheeses (provolone, Swiss, and cheddar), topped with fresh lettuce, tomato, and onions, all tucked into their soft toasted roll. They cook the steak just right, and the crisp veggies complement the richness of the cheesesteak perfectly. I always add extra mayo and seasoning, which makes it absolutely fantastic. Their loaded cheese fries are a wonderful side -- plenty of cheese, plenty of bacon crumbles, and just the right amount of indulgence to round out the meal. And their strawberry lemonade hits the spot every single time. It's bright, sweet, and refreshing in the best way. This is a place I've been returning to for years. It does one thing, and it does it well. When you're shopping and need a quick, satisfying lunch, Charley's is a great choice.

Sooo Charley's used to be one of my favorites~ NOT anymore. Everything is being cooked a…read morecompletely different way & it's NO BUENO. The wonderful crispy/seasoned fries are no longer a thing. I ended up tossing it all in the garbage. Yuck~

Absolutely horrible service . It was about 4pm 2/27 with no line. The staff was checked out…read morementally. I get it but like. Basic awareness was non existent. Double poured a slushy for the kid before me, got the next order wrong too, then my burger was incomplete but after watching the zombies behind the counter not care and take forever I took it and left. Ridiculous. This is why AI will take over

After a long day at work I decided to stop here on the way home. I didn't think that by 10:20 pm on…read morea Friday night I'd be told they're closing up and they have no food. Anger doesn't begin to describe how I feel. Absolute nonsense. Get your business in line.

Great poutine, very good gravy !!!!! Fries great too , the small size was big !!! Good value , I…read morehope stay in business

Didn't have the best experience trying Fries Fries Fries for the first time. Visited during one of…read morethe busiest shopping weekend of the years so I understand this can cause a delay, but the wait was 20 minutes for one order of poutine. When I ordered there was no line and afterwards notice several people waiting around for food. They ended up needing to drop fresh fries which is appreciated and was communicated. The staff seemed to struggle with the demand. The poutine was fine. Really enjoyed the gravy flavor but didn't feel it was worth the wait. I would like to visit again and try something different when it's not as busy.

We were seated quickly and served quickly on a Sunday afternoon. My burrito was absolutely…read moredelicious and my son liked his carne asada. My husband's dish was very very greasy. The corn dip was good but had a funny aftertaste like something sour on the end. It gave my mind an expired sour cream illusion. I'm sure it was not expired food but that is what the taste reminded me of. The waitress was so very friendly. We will be back as my burrito was delicious and service was great!

Overpriced, food is hit and miss, servers are ok. Wouldn't be our first pick for a mexican…read morerestaurant.