I love Chipotle! I have a weekly visit every Friday after school for lunch. The lines are sometimes slow, but that's because it's always busy. The servers are friendly, the place is clean, but the restaurant itself is kind of small. Sometimes I have to sit next to a complete stranger and it gets awkward... Overall, I give it 3-stars read more

Not the best chipotle. Something about this place seems very minimalist and not in a fun cool art way. It's ok.

I love coming here. The line has always been fast, and the sofritas bowl is amazing. I love that they have a vegetarian option, and it's super-yummy! On a less positive note, the last time I was in, the kid (worker) at the end of the line next to the cashier threw something at the person next to him, and the thing fell into the guacamole. :( the manager needs to let the staff know what proper behavior means, or possibly hire more mature staff. read more

Waited in line for about 20-25 minutes to find out that there were 2 new people working the line at the same time. The one starting the burrito did not even know which meat was which, so had to ask on ever order and the second one was putting wrong toppings on. Both the rice and pinto beans were hard and the chicken was fat and connective tissue. They were our of chips and salsa 2 hours before closing too. If that was not bad enough 2 of the 3 people in my party got sick that night. This was my first time here and will not be back. read more

Things are better. When I consider where else to eat in Waltham, I can't find a place that tastes better, is healthy and only costs 7.28 for a huge burrito. read more

WARNING: If you come to this location 15 minutes before closing they will serve you sloppy. This woman asked me if I wanted beans, before I could say "NO BEANS" she poured black beans all over my bowl. She put sour cream and cheese on there before I could tell her NO I DO NOT WANT THESE TOPPINGS I NEVER ASKED FOR THEM. She was CLEARLY rushing me because she wanted to go home. She literally poured everything I DID NOT ASK FOR in my bowl super quick and sloppy like she was in a major rush to get the hell out of there. I live right down the street and come here ALL THE TIME and this is the first time something like this happened. Chipotle: IF YOU DO NOT WANT CUSTOMERS COMING INTO YOUR STORE 15 MINUTES BEFORE CLOSING, YOU SHOULD PUT A SIGN UP. read more

Went into this chipotle location last night and it was a train wreck. I haven't been in a few months and was shocked how downhill they've gone. The counter was A MESS. Food was everywhere. The line was so long because they were taking too long to make everyone's orders yet the burrito/bowl person kept sending them down the line. My food was made okay, not enough of anything in each but it's fine. I then asked for a side of salsa, side of sour cream, side of guacamole. They took so long just to put the guacamole in the cup and it was ALL over the sides, complete mess and this guy used his gloves to wipe it all, making even more of a mess. He took his gloves off and was going to put new ones on and clean it but the cash register girl was like "whatever" and put it in my bag. Then he moved on to the next order and forgot to make the sour cream and salsa to go. I was so irritated by that point that I left. read more

Chipotle Mexican Grill - Mexican Near Me - Waltham, Massachusetts

Haven't been to Chipotle since the food contamination issues, until we decided to give it another shot last night. The location in Waltham is convenient, and you can eat outdoors on a summer night. The food was tasty as I expected from Chipotle, but more remarkable was the friendly and helpful personnel. In particular, a very hard-working and helpful guy named Mike. Mike left the counter to make sure I and my wife, who is in a wheelchair, got to the table outside, with our food and whatever else we needed. And with a big smile. It's hard to find really pleasant people working in places these days, and we really appreciated it. read more

Worst Chipotle I've visited. The portions we're tiny and the staff couldn't be bothered to attempt even the most basic of customer service skills. read more

My burrito should have just been considered a bowl with how many times the tortilla was ripped while the person rolled it up. On top of that they informed me that they ran out of the cheese in the container, so I could not have any. Claiming that they were "out" of the cheese because they didn't not want to open another bag of it to finish the night with. Poor service and obviously did not care about the customers here. Would not recommend. read more

Waltham RT 20 Location. I recently visited on a Sunday afternoon. The crew was incredibly pleasant, friendly and accommodating. The food was standard Chipotle, so it's good for quick-service convenience food but not mind-blowing. There are a few outdoor tables under umbrellas for nice days. read more

Nice ambience; but during busy hours, it's sometimes hard to find a place to sit when the few seats available there are already taken. They served undercooked chicken, and it's not been the best thing for my health. Few of the people working there seemed pretty impolite. The rest were great. read more

I visited this location on 9/14/17. I couldn't believe they had ran out of brown rice. How does a store run out of food??? Verry dissapointed. read more

Let me start by saying that I love Chipotle. It's one of the few health(ier) fast food options out there. However, the customer service at this restaurant is AWFUL. They completely screwed up my online order -- which they admitted -- and then could not take the time to give me a refund (or anything else, for that matter), even after 4 phone calls. During my last call, the manager told me that he was "too busy" and to "talk to his manager." When I asked for his manager's name and contact information, he hung up on me. Really?! Customer service matters, and no one should be treated like this. read more

We eat at chipotle at least twice a month. Normally at this one because my husband works near by. We went here to get burritos on Sunday. It was at an odd time I'll admit, however an employe was making her self a burrito, and no one else was paying any attention to the line. I've worked in this type of fast food places before, and most don't allow employs to make their own food. We waited for some one to come help, when he finally arrived he started my burrito but promptly ran out of foil, he had to ask his coworkers four times for more foil! Then they ran out of rice, once again he had to ask repeatedly and we had to wait. After getting our rice we had to wait again for another employe to come and finish our burritos. They were all talking in the back room. At this point a bus pulled into the parking lot, and the MANAGER says "I hope that bus doesn't come in" how can a manager not want the business? That is unacceptable, This location deserves to go under! We won't be eating at this location again. read more

I realize this location is somewhat new and working in retail/food service myself, I'm generally patient and understanding of mistakes, but I just got home and opened the bag, reached in and grabbed my burrito which was hardly wrapped at all (there's rice and beans in the bottom of the bag, bonus fry I think not! If I wanted a burrito bowl I would've been less of a fatty and ordered one!!), and took a bite into its ice cold center. Literally ice cold. IT'S SO BAD, YOU GUYS!! I can't even believe it. If I hadn't been standing there while they made it I would've sworn they had taken a pre-made shittily wrapped burrito out of the fridge and tossed it into a bag. It's cold outside, but that sucker should've been steaming hot after the less than 5 minute drive back to my apartment. Definitely the most disappointing, terrible, glacier-cold burrito I've ever had. If you're reading this and have a smart brain and a hungry stomach: avoid waiting in line for an icy cold burrito and go down the street to Carl's. Clearly I had a dumb-dumb moment by choosing Chipotle. Don't be a dumb-dumb! read more

Love this place!!! The customer service I experienced hear tonight was amazing. I come to this location at least 1-2 times a week, most times I go it is usually the same employees. My story starts Sunday night I went to this location walking home from work(market basket) I was in a hurry to get home but couldn't resist a nice burrito. So I go order my burrito and a drink. I walk out quickly. When I get home I see that I never filled my drink. It was a horrible feeling I had paid for it and forgot to fill it. I had a empty cup. Flash forward to my first time back since then and the guy at the register remembers me leaving without filling the cup. I had my ear buds in so I couldn't hear him telling me to remind me to fill my cup on Sunday. He decides to give me my burrito completely for free and also a free drink. That type of customer service really gos a long way with me. I won't mention his name because I'm not sure if he would get in trouble or not but if the franchise owner would message me promising to not be mad I will gladly mention his name. Besides the great service the food is also very well as the other employees burrito wrapping skills and customer service. read more

I never write reviews, but this Chipotle is awful. One time there was a bug in my bowl, they were nice enough to give me a free bowl so I decided to give them another chance. They have also been out of chips the past two times I have gone, and I have gone around 8pm each time, 2 hours before they close. The staff was not helpful at all and seemed pissed off the entire time. They got my order wrong a couple of times and then when it was time to pay, they forgot to add in a drink, so I had to do another separate purchase. Not planning on going back to this Chipotle. read more

This is like any standard Chipotle. It's a nice addition to Waltham and is right next to a Five Guys and a Panera Bread, so the plaza offers some decent fast food lunch options. The staff still need some kinks to work out and didn't quite seem ready for the lunch rush, but otherwise, I'm happy that there is a Chipotle in Waltham! read more

Long lines, but expected at dinner time. Food was good and the staff was quick and efficient at processing the order. Eddie the manager was also friendly and helpful. read more

$3.50 just to melt the cheese on the burrito. When I brought it up with the staff they were rude and refused to discuss it at all.

I love going to this location. Workers are really nice too as they always give the best service to their customers! I'm so glad this location opened near me and don't have to travel far for chipotle! read more

Had the opportunity to eat here a few times, they just opened up. Obviously the food is great, same as any other Chipotle. But the staff certainly has to get over the learning curve. Ordered a burrito the first time and the wrapping job was sub-par, probably the worst I've seen. Second time around I had a burrito bowl and the staff definitely did not get the portions right, it felt like the only thing I was eating was rice at times. read more

Why 5 stars? Well, the customer service is always wonderful. Friendly, attentive and they listen. I always ask for little or no rice and extra veggies/green stuff with my orders and they always are willing to do so...with a smile. It is Chipotle so you likely know the menu/food but this location keeps it fresh and tasty. read more

One of the better Chipotle's I have eaten at. Portion sizes are usually really good (during lunch). Dinner time is okay. Ate here all the time... quality was usually consistent. I can't complain. read more

Is it unreasonable to ask Chipotle to offer a kids burrito size and price? The build your own option doesn't qualify. Kids don't need a mammoth burrito. read more

I am a big fan of Chipotle. But each of the Three times I've visited this location, there seems to be something the matter with the service/ attitude or quality of food or lack of training on allergies. Repeatedly over Three visits now, this is uninviting. read more

I've waited in line from outside the door and the order I got was unedible. I had the steak bowl and it was super rare. It was almost raw and I had to throw the whole order away. Yeah, it's rush hour time but you should still cook the food right. read more

This is one of the best Chipotles I've ever been to. The dinning room was clean while it there was a long line. The food looked fresh and the people who were serving the food looked happy. From the start all the way to the cashier. The cashier was kind and smiling! I recommend this place! I want everyone to know that read more