I had such an amazing experience here! I brought in my prom dress to be hemmed, and they did an…read moreabsolutely perfect job. I was really nervous because the dress was delicate and needed to fit just right, but they were so professional, kind, and detail-oriented throughout the whole process. When I picked up the dress, it fit like it was made for me. The hemming looked flawless, and they finished everything on time, which made prom prep so much less stressful. The staff was also super friendly and made me feel confident leaving such an important dress with them. I got so many compliments at prom, and I truly felt beautiful wearing my dress thanks to their work. I would definitely recommend this place to anyone who needs alterations or dry cleaning -- especially for special events!

Bright Kleen? Well, why go anywhere else? Best home town cleaners, never had an issue with them in…read morealmost 30 years. On site tailor. Deliver what they say. Place is fast, easy, on point. Zero negative comments.

I contacted them with a very tight timeline for a bridesmaids dress to be altered. They had us come…read moredown with the dress in a Thursday(the wedding was ten days away) and they told me it would be no problem, it would be ready in time. And it was, with days to spare. I expected to pay quite a hefty cost given my urgent need, but no, it was a very reasonable charge. I've used them for years for my dry cleaning needs but now I have a new go to for alterations!!

Worst customer service I've ever experienced. Picked up shirts that were laundered and 8 shirts…read morecost $30. I thought it was a little high and mentioned that to the woman and she became extremely angry and rude and told me that I should find another laundry and this would be my last visit and don't come back (in rapid broken English). She can rest assured I will never be back unless there is a change of ownership. Extremely rude person. I really don't know how they stay in business. I would have given zero stars but that was not an option.

The best cleaners I have found in this area and I am not easy to please. Friendly service and…read moreshirts you can pull off the hanger and just wear. They're not over starched or messy.

Great cleaners! My dad spilled coffee over himself while we…read morewere visiting family. He decided to take a sip of his Starbucks latte when he had to abruptly stop causing his white polo to be stained in coffee. Fortunately, this cleaners was nearby. We dropped off his polo, and after a few days, got it back in pristine condition! It even felt like it was new. Prices were definitely reasonable, and anyone complaining about it has forgotten that: 1. Inflation has been and will keep happening 2. Supply chain issues has caused a shortage of certain materials that are necessary for a dry cleaner's When you take these things into consideration, you really can't fault them or any location for the prices. Blame your boss for not paying you enough and JPow for inflation. Overall, great family run business with very nice owners!

Customer service is the key to success when dealing directly with the public. I was impressed upon…read moreentering this modest establishment. Eli was welcoming and helpful. My needs were simple but very important to me. The work required adjustments and tailoring to make a new linen jacket fit. Measurements were taken and the turnaround time was perfect for my needs. When I picked up the jacket was perfect in every way. Well worth the price of perfection. Definitely come in for the organic cleaning and trust Eli with all your tailoring needs.

Had a down comforter cleaned, service was very good and the comforter looks great! Location was…read morevery convenient and personnel are very friendly

I've been a loyal customer for many years, always bringing my dry cleaning to your Pleasant Street…read morelocation before it closed and then to your Auburn location. The women at the Auburn location are professional, very kind, and helpful with specialty and designer garments. However, I am seriously concerned about the man who works there. I believe he's the only man who operates in the front of the store. I am writing this formal complaint because he is consistently condescending and passive-aggressive, which is in stark contrast to the other employees. This is why I feel compelled to raise this issue and escalate my complaint about the mistreatment I've experienced as a customer by this employee. On the 18th, while I was waiting at 9:00, he came out from the back, appearing annoyed that I was there, and mumbled under his breath. When he took my bag, he remarked, "You couldn't take it out of the bag?" and added, "I don't know if there is poop or urine on your clothes." I was shocked and disgusted by his tone. I want to make it clear that I would never bring clothes like that. That is not my character, and the other associates can confirm this as I am a business professional myself. When I asked him for his name and the owner's number, he refused both requests. I have never experienced poor service from anyone else there. This man behaves in a toxic and disrespectful manner and takes no ownership of his words or actions. He claims to treat everyone the same, but I have seen him speak to others neutrally. I hope your store's cameras and audio captured the incident because I want this behavior addressed to prevent harm to your business. I would appreciate a phone call if you would like to discuss this further. To resolve this, I request a formal written apology from this employee, a commitment that he will receive customer service retraining, and that you inform me in writing of any corrective actions taken. Additionally, please outline the steps the company will take to ensure respectful treatment of customers from now on and keep me updated on your progress. Until these actions are taken and I receive confirmation, I will not return to Dooley's.

I recently brought a comforter to be cleaned and pressed. When I went back to pick it up, I didn't…read more realize until I opened it that it had not been pressed and was. full of wrinkles . I brought the comforterback to the sales person and told her that it had not impressed at all. She took my information and told me that she would get back to me. Proximately 10 to 15 minutes later we received a phone call saying it ready for me to pick up. We went back and picked up the quilt and took it home. When we opened it up still wrinkled. I immediately called the woman at the cleaners. She refused take any responsibility for the problem and tried to blame the hangerfur all of the wrinkles. wrinkled.

Fantastic for tailoring! I have had many items tailored here and all have turned out perfectly…read more Very good prices too. Very friendly, professional, and customer-service oriented.

Nothing with the service. I parked in front of this shop for 5 minutes, picking up my 4 year old…read moreboy from community nursery school and leaving. Then he really wanted to dump the sand in his shoes so he sat in front of the shop and took off his shoes. A lady came out and told us to leave, one I shouldn't park there, two I shouldn't let my kid take off his shoes, she said it was "affecting her business". I absolutely understand and I know how hard it is for small businesses so I said sorry and was about to leave. But I had to grab my kids shoes and put them on! And she came out again like I was a homeless person and asked me whether I was Chinese. I said yes and she said you Chinese people are just hard to deal with. I was absolutely furious that my kid had to witness all this shit and I was again trying to leave and there she went "I'm calling the police". Really, good for you. I was waiting for the police the come but no one showed up. I was willing to talk with the police anytime about your discriminatory speech and condescending behaviors. Please be kind to people. I cannot imagine if I was really a homeless looking for help. Be kind to kids, please. My first time leaving a one star review, only for this lady.

I recently went to have my Overcoat dry cleaned and have two buttons reattached. The coat came back…read morewith stains, food, lint and dust still on it. After bringing it back, I had to show the gentleman that it had not been cleaned properly. He consistently told me that it had been cleaned until I had to show him the stains, lint, dirt and food that was still there. When I went back for the second time, I had to put the coat on immediately and left the store, not noticing that it still had not been cleaned properly. I was wearing it in front of a very reputable seamstress and dry cleaner who advised me to take it back again. For $27, I would NOT recommend going there.

Just moved to the area and so lucky to find this store. I had a tuxedo pants that needed to be…read morealtered last minute. I brought it to a different store, she altered it, and it still didn't fit me. This store had it altered in a way that the pants looked fantastic on me. I applause the shop owner. I can be a proud groom on my wedding day.

Super-reasonable price to repair a $300 furniture cover. Can't even tell it used to be ripped.read more

On numerous occasions found my shirts after dry cleaned to still be semi wrinkle. I never said…read moreanything because I usually iron them. But yesterday on Thursday picked up my three pants I had dry cleaned (mind you none of them discolored) and when I received them, one of my suit pants had weird pinkish discoloration. The lady was not the "boss" so I left them there for boss to look at, and this morning spoke to owner/boss, about discoloration and he told me it wasn't him or his common fault and they were "due to sweat (from me). I told him the discoloration was not there when I dropped off, and gave me look as it was (basically saying I'm lying). So refused to acknowledge damage and restoration. Obviously last time I do business with them, and I'm out of a suit!!! Disgraceful indeed. And I noticed he must of tried to do something to get out because you can see in picture I took, it appears to be a wet ring around pinkish area. Both legs have discoloration. He had to insult me on the material my pants were (polyester and wool mix) and that's why discoloration as well.