absolute worst company that provides TV entertainment. First off how is your service discounted and still $100 a month with ads. That is the equivalent of five premium Netflix subscriptions. Not only is the service not worth the money but if you forget to cancel the free trial, they screw you and give you absolutely no grace. I thought I had canceled the free trial but must have missed hitting a button and they wouldn't even entertain a refund because they need the money that bad. 0/5 stars. read more

Direct TV Streaming : laggy and wayyyy to many comercials, yikes. content good but too many interuptions . why are we paying $85 when they are getting paid already read more

Difficult to navigate, not user friendly, programs load slowly, I literally dislike it except the price. You get what you pay for. I dislike Xfinity pricing and customer service but SO SO much easier to navigate. We just switched to direct tv last week and so fat I really don't like it!!! A couple months in and I still dislike direct tv. On demand is horrible as your watching it cuts off a scene to go to commercial, or cuts out, and half your show is gone. Can't wait to be dine!! 6/24/19 Tonight I'm trying to watch a program On Demand, it keeps dropping the show with every freaking commercial. I'm irritated! Then I have a program I recorded I wanted to watch it but it won't play! Now I'm hating Direct Tv and would give a zero if I could! read more

I have been with Directv since 2003. We recently moved to Northern ID and have requested the movers deal. We got our appointment for Nov 16th 2018 they never showed., I rescheduled got a appointment for Nov 21st 2018. The tech arrived at 4:10 pm on the 21st looked in our new home realized it had to be wired for Directv said he was not doing the job. As he was walking out my wife followed him begging for him to connect our tv service for she is disabled and tv helps her PTSD. As she followed him before he even got in his van he told her to get out of his way this is on our property he almost hit her with his van and he called the sheriffs office told them he was held against his will and that we told him we were going to beat him up, (my wife and I are disabled both with spinal problems and mobility issues) he made up all of this and Directv (AT&T) has blocked us from service after 18 years with not one problem this guy has block our service and not one Manager at AT&T or Directv has called us to get our side of what happened, they just blocked us! We have called and gotten 8 appointments and they have canceled us every time. BLOCKED, BLOCKED, BLOCKED by some installer tech in Hayden, ID named Matt, he is a liar and should be fired! And should be arrested for reckless indangerment with a vehicle for almost hitting my wife! EVERYONE WHO READS THIS DO YOURSELF A FAVOR CALL A DIFFERENT PROVIDER THAN AT&T OR DIRECTV. Tim read more

Issues began with losing the ability to watch UFC events and then progressed to losing FOX and NBC. Basically forced to change providers... I followed all procedures to include turning in equipment. DirecTV still applied $165 of erroneous charges. I have tried to deal with their customer service numerous times but to no fruition. After being a loyal customer for 15 years and spending tons of money, I am threatened with collections on an amount I absolutely do not owe. Terrible company...stay clear. read more

If you are considering signing up for DirecTV you may want to know you will not be able to receive all of the local stations in Spokane like Channel 6 and Channel 28. They will tell you that you can be " rabbit ears" and change your input to access the channels. I will be canceling our subscription. read more

Directv stole from me. They "accidentally" canceled my contract 4 months early and raised my base rate by $40 a month. They told me they raised it because I cancelled my bundle, which I did not. 45 mins later on the phone they admit it was their error, however they refuse to pay me back for the two months they overcharged. I will defiantly cancel service with them the very day my contract ends. Beware-this company does not fulfill their contracts, despite the legality of this. read more

I finally got a representative, somewhere in Asia. They were very a Apologetic. They must of set a new record for saying We're sorry. So I expected them to rectify the situation. My original appointment was for Sep 10, 2017. So they were able to reschedule on what they said was priority. It is Sep 21. I didn't get the year. Hopefully this will result in a set up. If this was a local business that didn't want to lose customers they would have been out the next day. This is what you get when dealing with corporations that have no regard for their clients. read more

I no longer get nbc or fox w direct tv. Can not watch these channels. I pay my bill but direct tv will not pay to have these network channels. It bs. Hate direct tv read more

I'd put a zero if I could. I was subscribed for 8 years. They managed to charge me for an extra month. I won't go into detail but all was confirmed after chatting with FedEx to return equipment. FedEx knows the story, dirty tactics by ATT. Shame on you corporate mongrels read more

So we had a directv installer come out once were we used to be to hook it up. I can't hook up the dish till you cut the trees down. Then we moved into a house the same guy comes out looks around . And says the same thing. Cut down half the forest then I can hook it up. This guy is so incompetent he should not even be an installer. Hell just give me the stuff I will do it my self. I am not aferade to try. read more

Wanted General Plan Information - Customer service politely refused to give information without my Social Security#, or Wells Fargo Credit Card Account number. Even though I gave them my address and phone #. So I hung Up. Calle back 1 minute later and got all the information I needed. Weird. Same number both times. Conclusion: Direct TV should monitor their calls or at least have a supervisor to talk to in case of suspicious behavior on the part of their customer service representatives. This particular representative named Mike - would not transfer me to a supervisor. Kind of belligerent. Probably opt for another company especially since I was just asking for general information. read more

This is a business that actually deserves, in my opinion, zero stars. I had to call customer service in order to diagnose a problem we were having with our TVs. Before anyone would talk to me in the customer service department they demanded $99 for a service package for 3 years. Then and only then would they help me in discussing my problem. I hung up, call directly to their billing department in hopes of finding out what might be wrong. Turns out that while traveling I forgot to pay my bill the problem was solved in about 10 seconds. Demanding $99 to even discuss your problem with anyone in customer service is just about the worst policy I've ever come across in my lifetime. It's no wonder folks are cutting the cord at an alarming rate. DirecTV has earned the horrible reputation that it has gotten over the years read more

Was going to cancel, so they sent a tech out to "fix" our dish, and gave us an additional $45 off per month for 12 months. This replaces my previous 1 star review read more

Direct TV is the worst. Always losing signal on GOOD DAYS and useless packages for the starting price. They make it so if you actually want specific channels you HAVE to upgrade making you pay over $100/mo. Dish is way cheaper and you actually get quality TV. If I could, you would get NO STARS read more

I contacted DIRECTV to add a receiver and ask for a price on having the additional TV installed on the wall of my business with the provided wall bracket. I was quoted a cost of $99 for "Professional Standard Installation" with a two year agreement. I called once more to confirm the cost etc.. The technician arrived yesterday and hooked the box up to the satellite receiver and then told my employee that they don't install televisions and left. When I called the Customer Service number they told me they don't install TV's and that the person that I originally spoke with (I did keep her name) must have been mistaken and then suggested that I contact WalMart to see if they knew any business that would install a TV for me. All this despite that fact that DIRECTV installed the first TV in my business last year without issue, guess they figure once they have you they can treat you how they please.... ....Very bad business practice!!!! read more