first time user of Xfinity. I recently moved to Spokane from a very rural area with one (1)…read moreprovider (CenturyLink / *** 3 stars). So far, so good. One problem so far (telly only) - called in to 800 # and there was heavy call volume, recommended that I troubleshoot on the website. (Note: this is a favorite with these sites which only works when you can use the Internet (useless when the internet is the problem) or go online with your phone (nope, old school cheap cel for emergencies). - went online to Xfinity site, went to the Troubleshooting page, it took five minutes and I had my picture back on the telly. minus one star for bundling and two year packages, and the fact that ALL of these outfits seem to treat old customers like crap and new customers get the good deals. Frustrating; may cost them a customer in the future . . .

Xfinity is a joke. i was paying $100 for the last 2 years then the last 2 months it went all the…read moreway to $170 with no warning no anything. the absolute worst customer service I have had. I work for a phone company and when we make changes to our WiFi or service we always give out a text message at least 3 times to let the customers know.

kalen and the gal that helped me were wonderful! highly recommend seeing them when you go to south…read morehill location on 29th! =)

Absolutely the worst cable and internet service ever. And thanks for increasing my rates every 4…read moremonths or so. Never again!

Disappoionted, on install. Just got the service about 10 days ago ordered TV and Internet. So young…read moreman comes out to install and set up first thing I notice not a TDS employee, Driving his own vehicle, and wear a high desert broad band shirt was a little worried at that point. We were his last stop for the day before he was heading home, and he was in a hurry to get done. Not sure he knew the equipment all that well. He was polite and respectfully but my wife and I are 75 years old and not real tech savy. He was no help basically he finish handed me the remote and said just watch channel one and thats that. We have been struggling with picture quality and remote problems ever since It seems TDS subcaontract to other companys and they are really only interested in getting done and getting paid. Not sure the service would have been better from a TDS employee but I tend to think so. not sure we will keep the service at this point.

I recently switched from Charter/Spectrum to TDS in hopes that I would have positive experience. In…read morethe 3 months that I have been a customer there have been at least 3 outages. The current outage has lasted more than 12 hours. For remote employees this is crippling. Then I try to obtain an update via their chat service and after waiting some 20 minutes for an agent and entering my account information no less than 3 times the agent "Fatuma" loses patience with me because of how long my response took to compose, a total of 3 minutes and they disconnected me from the chat and ended the communication. So I try again and get through only to learn they cannot even tell me an estimated time for restoration let alone the reason for the outage. As a 20 year veteran of building fiber networks for ISP's if I ever gave such a lame excuse to one of my customers they would conclude business with me the next day. Nor would I ever accept that as a reasonable explanation from one of my upstream providers if it was offered. When an upstream provider for TDS has an outage TDS receives compensation for the downtime. Do you know what end customers will receive if TDS or one of their upstream providers fails to meet their service agreement? Nothing. I will be switching providers as soon as possible. When failures happen like this in terrestrial networks it is due to fire, negligence or catastrophic reasons and TDS should be transparent with their customers. This isn't a marine route in the Peugeot Sound with multiple breaks and the marine fiber crews are working night and day in stormy weather to restore service. Perhaps TDS should look at a more robust infrastructure and a network topology that lends itself to redundancy with all of the A-CAM grants funded by American taxpayers, instead of fast tracking poor designs that are prone to failure leaving the very people that not only subscribe to their services, but also helped fund the infrastructure that they rely on for work, business and entertainment

if there was a zero rating I would have chosen that. we have…read morehad a dangerous communication wire dangling from our home through our entire backyard for 6 weeks. my husband has nearly strangled himself in it. This company says they have scheduled an appointment to see the problem then never shows up. 6 times at this point. it is nearly impossible to speak with a person and regardless if you get someone on the line they cannot heKP. Absolutely the worst company I have ever dealt with.

The employees are not the problem, it's their system. Our Internet has gone up and down at least 10…read moretimes today, and it's only noon. This is a regular occurrence. I called Century link about it and got to talk to the robot who try's to sound like a person. It informed me it found a problem with their line and they would need to send someone out to fix it. The soonest appointment is a week from tomorrow. It conveniently scheduled the appointment for sometime between 8am and 5pm, Central Time, which is 2 hours ahead of where I live in the Pacific zone. The robot also said they will charge me $95 if I am not here when they show up. I've been through the same process at least three times in the last 12 months. I'll get a text telling me that their technician has arrived. No one ever actually shows up at the house. So I drive around and find their Century Link truck parked along the road, about a mile from my house. The technician tells me the problem is somewhere on the main road. I'll get a text later saying it's fixed. That means it will work slightly better for a couple months. Then, I will have to repeat the process, talk to the robot and sit at home for another day so they can not show up again.

Worst service ever! I honestly don't know how they're still in business. My cable is completely…read moreoff, or has severe issues EVERY month! They do not communicate to their customers when or if cable will be restored. They don't answer their phones, tech support only deals with internet, and the answering service NEVER has any information whatsoever. They just take a message to pass on to DCI but they rarely get hold of you as they know customers are pissed off. Why the hell can't Cheney get Comcast?! I'm home 24-7 stuck inside the AC with NO entertainment or news! I'm disabled living on a fixed income but always manage to fork over $200 a month weeks before my bill is due. WHAT OTHER OPTIONS DO WE HAVE?! EXASPERATED!!!!!! Going past another 48 hours with no cable, and certainly NO ANSWERS as to when it will be restored or what is being done to fix it!

The best in town company for streaming your shows!! They have been here since 1980 and have always…read morebeen great with me!

Friendly evironment, nice people, short wait time. It's a newer store hard to complain especially…read moreafter having to go to division so much, no offense to them it's just too busy for me! You'll be in and out with whatever you need at this location.

So. Very. Slow…read more Took a REALLY long time to be seen to upgrade our modem. Took a REALLY long time for the person we finally talked with to find our account. Took three tries to update me on an account I have been on for about 8 years. When we got home, we had to restart the modem twice before it connected with the network. Apparently even though our account had been updated the modem had not been activated somehow? At least that was the excuse we got. I really wish internet service was more competitive. Xfinity has been overpriced and underperforming since we started with them but the few other providers are even worse.

I cancelled my service in October 2025 at the spokane valley store IN PERSON. Turned in my modem…read morethat day too. Here it is almost march and Ive spent over an hour on the phone 4 different times because I am still being billed and they tried to charge me for not turning in the equipment then when they realized I had they credited me for the modem yet kept billing me and even tried to send it to collections. Everytime I called they said it was taken care of. Yet they never actually took care of anything. Its taken almost 6 months about 50 emails and 4 hours worh of talking and they say once again its taken care of.... I will NEVER use xfinity or anything comcast again.

Don't do it!!! Don't go there!! After my monthly bill went up 15%, from $81 to $97, I contacted…read moreDish. I was told that my monthly bill would be reduced to $77. When I got my next bill on 4/14 the bill was not $77 but $92. I contacted them on 4/14 and was told there was nothing they could do that it must have been a "System glitch" for the lower amount. They said my bill would be $149 a month. I canceled service and was told that I would be charged an "Early Cancelation" fee for the misrepresented service. They lied about my bill and service. Don't do it!! Don't trust them.

They never gave me my $100.00 gift card and over charged me for my equipment! Save yourself the…read moreheadache and deal with dish directly. I have called, emailed and stopped by to resolve my issues and they just don't care because they already have my money.