Fantastic place! Go buy from them. Instead of looking at things online go in and get it there…read more Prices are very reasonable, KC was super helpful. Looking for a rollator walker and online it's hard to pick them. Come here, test them and bring it home right away.

They provided me with a CPAP machine that was not the model prescribed by my healthcare provider,…read moreclaiming they were unable to obtain the original device. Despite this, they filed the substituted machine and its supplies with my insurance. The replacement has proven to be substandard, and I've experienced ongoing issues with its performance. Now that I require new supplies, the company refuses to file insurance claims for them, forcing me to pay out-of-pocket for items that should be covered. This practice is not only unacceptable--it feels deceptive and exploitative. From start to finish, this experience has been deeply frustrating and has undermined my ability to manage my health effectively. I strongly advise others to seek out a reputable medical supply provider--one that honors prescriptions, supports patients long-term, and operates with integrity.

Ordered bed for Friday delivery, declined Thursday because I could not be there to help my 87yr old…read morefather to understand how it worked. From what I understand they would assemble and show us/someone how it works. RECOMMEND YOU NEVER BUY ANYTHING FROM THESE FOOLS/RUBES!! No Call...No Show...Worse than 80's cable company. Don't bother calling them, because they do not know their name/lunch hour or Anything that has to do with Your Delivery!! They should be able to Connect the Dots to this review...but a Bucket & Spaid would Stump them! Pay Extra Not To Deal With Them THIS IS THE ARGYLE STORE. Look at Pic...No One Working There!!!!

Run if you're referred here. Find another equipment company. They are rude, slow and condescending…read more Not to mention far from everything. They have moved to this new location. 2126 Hamilton Rd Argyle, TX 76226

Wendy and Mason have been incredibly helpful. They were able to help me look up my insurance and…read moreconfirm coverage. They were also extremely detail with the instructions and expectations for first time user like myself. I also really appreciate the follow up email and service that they provide. They are definitely in it for the long haul and I look forward to their service for years to come.

Once they get your money.. It's game over. I have done…read morebusiness with these folks for years primarily for my CPAP machine needs and latest visit I saw a Back brace that I spoke with Wendy about fitting my personal needs and with sales ever in mind I was assured it would be a good fit so I paid them $179.00 and was gone. As it happens once home to my dismay.. It didn't come close to being useful to me so a couple of days later I returned it for a full refund of $45.00. Didn't happen because I paid with a card. Surprisingly there was no one in the building capable of crediting my account so I left after leaving all my information including my phone number to advise completion. Nothing but crickets. After a week of silence I called them for an explanation and apology call ended. My sale date was July 28, 2023. Todays date is December 5th 2023. I'm willing to at this point accept I was ignored by the powers to be. The products they offer and all valuable to those of us who use and need them but simply their customer service is seriously lacking. I told them I would be satisfied with a $45.00 cash refund. Failed attempt. My warning to you is.. Buyer Beware.

Got a call back from Sarah on Monday, Nov. 10, 2015. I tried to explain the nature of my call. She…read moreconsistently interrupted me. Told me I had tried every mask they had and the first one I had was the best. I tried to tell her I had not made any of the changes. That the supplier had arbitrarily changed my mask several times over the years. Sarah was rude, argumentative, condescending, and spoke to me in such a manner that I could hear her co-worker laughing in the background. She needs a lesson in customer service. I think I need to change suppliers. This is unacceptable. DON'T USE THIS BUSINESS if you want to be shown respect.

I contacted AdaptHealth/Healthline Equipment on December 15th and initially spoke with Ashley, the…read morereceptionist who took my information for the Arlington location and said someone would call me back regarding my concerns. About 15 minutes later, I received a call from Sarah H. I attempted to explain that my CPAP mask was pressing against my cheekbone and that I might need a different size or type of mask. Unfortunately, Sarah repeatedly interrupted me and insisted that the issue was due to the mask being too tight--something I never stated. I attempted to clarify multiple times that my concern was not about pressure or the mask "cutting" me, but rather the placement of the cushion on my cheekbone and the difficulty of putting the mask on before connecting it to the machine. I said I think I might need a different size or a different type of mask. Because of this, I cannot sleep on my left side which is the side I mainly sleep on. Sarah did not listen to what I was actually saying and continued responding to issues I never raised. She dismissed my concerns by saying I hadn't given the machine enough time and that I already had "the best mask." When I explained that I felt unheard, her tone became condescending. I asked to speak with her supervisor and was told that she was over my type of concerns. She also stated that she "matches energies," which I found unprofessional, especially since I remained calm until my concerns were repeatedly invalidated. Sarah was rude, argumentative, and dismissive, and she made me feel as though my concerns did not matter. Patients seeking medical equipment support that they are paying for deserve to be listened to with care and respect. If she does not enjoy helping patients, a non-patient-facing role may be more appropriate. This experience has made me consider informing my provider that partnering with AdaptHealth/Healthline might reflects poorly on the care he provides, since their caliber of service does not match his care. I hope no one else seeking medical assistance is ignored or dismissed like I was.

I was looking for an electric lift and needed it same day. After checking online for a few medical…read moresupply stores I came across BEK. From the moment I stepped into the store I felt at peace. Since I knew what I wanted I didn't ready shop around, however they seem to have a variety of well stocked items -so I'm sure you could find what you need. The sales rep was helpful and knowledgeable about the product. Not pushy or anything simply answered my questions and showed me how to properly use it. I loved that they even had a prayer request book as you enter/exit. This will be my go to medical supply store!

The girl that helped me (can't recall her name) she was very knowledgeable. I asked for a product…read moreand she immediately took me to it without even trying to upsell me. Then we had a little chat about coffee and it was very refreshing. I hope I don't need anything (medical related) but if I do I will go back there and if someone ask me I will point them there.

I have recently begun acquiring a prescription from Community located on Teasley Ln in Denton, and…read moreeach time I go to pick it up, the staff is exceptionally professional and friendly. When my prescription is ready, I receive a text message notifying me to pick it up, and even if I do not receive a text, and call, they are consistently very polite. I have visited other pharmacies where the clerks seldom engage in conversation; however, Community ensures that they communicate with me every single time.

Beware! Poor Customer service. There are no signs up and the staff does not make you aware of…read morethe policy prior to a purchase, but there is a NO RETURN policy printed at the bottom of your receipt that they rely on to protect themselves from the sale of a faulty merchandise or purchase error. Although this may be legally sufficient to cover their a**s, it lacks integrity, transparency and honesty. When I was talking to the staff person during my merchandise selection and said I wasn't sure the merchandise was what I needed, I may need to check, that would have been an opportune time for the sales person to say, "Well, all sales are final so you may want to make sure first". Or at least have a clearly visible sign at the register stating all sales are final. No, it's in small print at the bottom of your receipt with no notification until you try to bring it in for a return. Not returning here, in any meaning of the word. Shysters.

I was diagnosed with COPD this past week, and sent home from the hospital after a week with one of…read morethis company's oxygen concentrators. In the hospital, hospital staff gave us no training on the machinem so we were flying blind. When we tried to set it up at home, it was not working. It was turning on, but not blowing anything out. I called Rhema, and twenty minutes later their local(ish) tech, Cal, was on the phone to me helping my husband troubleshoot. It was determined the machine was broken. Cal came out at 1030 on a wet and really foggy night from 2 hours away to bring me a new one that works like a charm. The hospital also did not tell us how to fill the small portable auxiliary tank, so Cal will be calling me again tomorrow to assist my husband in learning to do that so that I can get to my doctor appointments. I cannot say enough good things about Cal, but the company really needs to hire people for its after hours answer service who actually speak and comprehend English. This dude from Bangalore who answers totally mangles the messages I am trying to send, and that could risk my health.

I was informed that NO REFUNDS are given for an APAP/CPAP machine if you purchase it. I contacted…read morethem after being referred by my cardiologist. So make sure not to purchase any Rotech Healthcare products. Only then can you get a refund on any inadequate or deficient products.

We had to rent a wheel chair asap. Affordable, friendly service. If I ever need any medical…read moreequipment in the future, I know where to go.

Always amazing service and they still have that small town feel. Been trading with them since 2001…read morewhen we moved in the area. Could imagine going anywhere else.

Very dissatisfied customer. I went in 6 weeks ago and was charged 80.00 for two sets of scrubs…read more Today the same two sets of scrubs are over 100.00. Lost me as a customer. :-(