I am furious with them. I ordered my glasses on January 2. Today (Jan 22) I was told I *might* have them on Jan 28 because THEIR LAB LOST MY ORDER, including the frames I'm spending $500 on. Don't order glasses from Vision Source Coppell unless you're prepared to wait a month for them. read more

Most unprofessional group I have ever had to deal with. They will repeatedly forget to schedule appointments and double book you then make you wait for hours just to get a regular eye exam. Not to mention they charged me the full price even though I gave them my insurance. I had to call and ask them to update my insurance only for them to realize I was covered in the first place. Experience with the doctor was good but not worth it to come back. read more

Dr Elliott is great. He's been my optometrist for over 20 years. I trust him entirely.

I didn't write a review back during the winter storm last March but I had left several messages about my rx and not one person called to follow up even after the office opened back up. On 12.22.21 I called and asked if I could have my husband pick up my contacts. She said yes but didn't bother to say the office was closing early. I've been in medical field 30 plus years personally . The front staff do not go above and beyond but this should have been a courtesy to let someone who drives 40 miles out of their way that the office is closing early since it's not posted on website and hours say 9-6 read more

I love it when I find doctors or service through friends of friends. A coworker and I ran into an old friend of hers from high school YEARS AGO, and they got to talking. I eavesdropped because it's what I do. Turns out my friend's friend works here, at Dr. Elliott's. Turns out, I needed a new eye doctor as my glasses were over 5 years old and scratched to hell, and the prescription was old and wrong. So I came down to see Dr. Elliott. Not only do I now go to Dr. Elliott, my boyfriend goes to Dr. Elliott (and even did some computer work for him a few years ago), his friend goes there, and one of my other coworkers goes there as of last month. They have a huge variety of frames, including my beloved Jalapeno frames. I stumbled upon Jalapeno frames a few years ago and became hooked. Now it's the only kind of frame I want, and I found the perfect one for my new every day glasses. Tortoiseshell, rectangle, kinda funky but not too insane. Yes. Plus, they take my insurance. And they give referral discounts, so the more people I refer, the more discounts I get. TELL THEM I SENT YOU! (just kidding. kind of.) They also do an awesome new digital thingy instead of dilating your pupils. It costs an extra $40 as insurance doesn't currently cover it, but it's cool. They take a digital picture of the back of your eye. What's cool about this is that they keep all of these on file and can detect changes over time, whereas you can't do that with dilation. I did it on my last visit and it was worth the $40 to not be blind all day. Plus, I got to see the picture of the back of my eye, which is cool. They don't do their glasses on site (like a Lenscrafters), so it takes about a week to get your glasses back, but I think the quality is better as a result. The glasses I had before I started coming to see Dr. Elliott were from Lenscrafters. The glasses themselves were okay, but they messed up the prescription in my sunglasses and I was completely unable to wear them because they made me throw up. When I took the sunglasses back to the same Lenscrafters out in Tyler a couple of weeks later, they swore the Rx was right. The end. Thanks, guys. I have never ever had any problem like that at Dr. Elliott's. Actually, I've had NO problems here. All the folks who work here are super friendly and funny, just like Dr. Elliott himself. I like doctors that are laid back and have a good sense of humor. Dr. Elliott fits into this category nicely. Currently, Elliott Eye Assoc. is located on the east side of Denton Tap, right near Creme de la Creme school. Soon, they're moving to a brand new facility right up the road, on the west side of Denton Tap. They're building their own building so they won't share a space with a handful of other medical professional type guys. Actually, they might be in the new location now. Do yourself a favor and double-check when you call and make your appointment. They also have Maui Jim sunglasses, Juicy Couture, Armani, etc. etc. frames. Any kind of frames you want, including kids frames, are here. Dr. Elliott has 3 kids himself, so he's good with kids, as are all of his office staff. I still drive here from Addison to see Dr. Elliott and have no intention of changing eye doctors, ever. read more

I scheduled an appointment for what I thought was my annual exam, where I wanted to discuss the dry eye that I was having as well when I saw the doctor. The actual doctor was very nice and informative, however the staff was very inconsiderate at the appointment and afterwards. I provided my vision insurance when I made the appointment, but when I got to the office I was told that I cannot be seen without my medical insurance on file as well. I did not have my information at the time due to a recent switch by my company, so I spent a full hour in the waiting room on the phone with my employer and insurance company trying to get the information for them. This was espicailly annoying since they had received my vision insurance and did not let me know that they also needed my medical, before the appointment. I understand policies are in place for a reason, but the staff was not helpful and did not communicate why this was needed, in addition to the vision insurance; they just kept saying that it was needed to see the doctor. Not only did I leave the appointment very frustrated with the staff, but what should have taken less than an hour took several. Fast forward to after the appointment, I got an invoice saying that I have a balance due. When I asked why I was being charged for my annual exam (that is covered 100% by my vision insurance and no additional procedures were done) I was told it was because the staff coded the visit as a medical appointment since I had complained of dry eyes. After all the back and forth the day of the appointment, I would have thought that they would have explained to me that the medical insurance was needed because they booked the appointment differently than what I had requested (annual exam). Espicailly since I was speaking to the staff member that handles all of the insurance billing. I am familiar with how medical coding works and never once was the appointment type brought up, ever after several questions on why the medical insurance was being requested. Essentially, the appointment would have been completely covered by insurance if the staff booked and coded my appointment correctly, however their incompetence cost me, literally. read more

The doctor I see is extremely friendly, however, the office itself is very inefficient. I ordered contacts from them a while back and they assured I would get them before I had to leave for college, and they came a week after I'd left. The office was extremely friendly in handling this and offered me 5 sets of samples to hold me over, which I really appreciated. Next, I called in to have my prescription sent to Krewe Optical, a company that guarantees lenses within 5-7 business days. After about 9 business days, I called Krewe, and they had never received my prescription from Vision Source, so I had to request it again. This time around, the lenses took a little more than two weeks, which leads me to assume Vision Source was delayed in sending the prescription, as the eyewear technician at Krewe put a rush order on my sunglasses because of the delay. Finally, I recently called to get my prescription to order blue light reducing glasses, and the woman on the phone said it would be sent by the end of the business day. I have yet to receive this prescription that I requested yesterday. Overall, Vision Source is a great eyecare facility, however, if you appreciate efficiency, I would not recommend taking your business here. UPDATE: One week later and I never received the prescription email from Vision Source. read more

If you can improve from 5 stars, still the same absolute best eyecare in the area. I wouldn't dream of going anywhere else. I would still go here even I didn't have vision insurance. read more

Our family have seen Dr. Elliott for a number of years for both regular checkups and injuries. He and his staff are outstanding. Dr. Elliott always takes his time to explain and answer questions, and his friendly, humorous personality actually make it fun to go for eye exams! read more

My local optometrist. Super nice staff, very up to date equipment, terribly patient with my very sensitive eyes and incessant blinking. I can't wait to get more farsighted with them than I am already! :P read more

My eye health is important to me since macular degeneration is prevalent in my family and Dr. Elliott checks this every time and explains all the testing so I can understand what is being done. I love Ali! The location is convenient as well as the hours. You are in good hands with Elliott Eye! read more

I have been a patient for over 15 years, and would not consider going anywhere else. Vision Source Coppell offers excellent care and services. This office is inviting. The staff is exceptional. And Trent is an outstanding optometrist. I could not ask for a higher level of care or a more professional environment. read more

One of the best doctors I've ever seen in the past.. the entire office will treat you like family. Dr. Elliott takes all the time you need to answer questions and ensure your experience is nothing short of wonderful. Cannot imagine going to anyone else. read more

Enjoyed seeing Dr Elliott and they have a great selection of frames, not the same ole stuff you see every where else.

This office is great. The doctor and all of the staff are attentive and so friendly. Our whole family enjoys going to this office.

My family has gone to Elliott Eye Associates for over ten years -- he examined my boys when they were toddlers and has treated the entire family for years. He is extremely thorough in his examination and uses all the latest technology to assess the health of your eyes. Love the new facility, staff is always helpful and friendly. Overall great place to go for eyecare! read more

Everyone here was really nice when I entered. The eye Doctor was Elliot and he was very professional and fun at the same time. He answered all my questions that I had with my eyes. Overall they make you feel comfortable and give you a great experience at the eye Doctor. Highly Recommended! read more

Terrific doctors and staff! Have been here several times over the last three years, including co-mangement for LASIK (pre/post op appointments). A bit of a trek since I live in Dallas, but well worth the time and effort. Equipment is state of the art, and doctors go out of their way to answer every question in detail with great patience and humor... quick delivery of contacts prescriptions/glasses, and great selection of frames on site. read more

Had such a great, positive experience at my appointment. It was my first time here and I was very happy with the treatment I received. Dr. Elliot was extremely informative and throughly explained everything to me. He didn't rush through my appointment and showed that he really cares about his patients. The staff was very friendly and courteous and also very helpful. The office is also beautiful and very clean! read more

I've used Dr. Elliott for 15+ years. Very competent. Takes the time to answer questions. Great staff!

I have bee a patient of Dr. Elliot for a very long time. He is not only very knowledgeable but very friendly as well. His staff is great, they are always making you feel comfortable and well served. He also was my daughter optometrist when she was a child and now too as an adult woman. Thanks to all for all the good years of TLC! read more

Completely satisfied with vision source. Friendly and knowledgeable staff. Fair prices. Timely. Great experience

Best and friendliest service! Prompt, extremely personable and very patient working several cost estimates for me! I've been coming here since 2013 and have no intentions of moving my business elsewhere. read more

I have been a patient of Dr. Elliott's for several years, and have always been puzzled by the attitudes of his office staff. I went in for a visit last week, and had blurred vision a couple of days later. I called on a Monday and told them about my vision issue, and by Thursday no one had bothered to call me back. The only response they had was that the doctor said if I was concerned I could make another appointment. Of course I was concerned or I wouldn't have called! Their attitude was rude and disinterested. When I said that I had been thinking about switching doctors, and that this was a good time to do that, the staff member just said "thanks" in an excited manner. Clearly they don't care. And the doctor just keeps pushing more ways to spend money. When I had contacts he was always pushing glasses. Now that I have glasses he keeps pushing contacts. I'm going back to my old eye doctor. read more

The doctors and the staff are great. Dr Potts always takes the time to answer all of my questions and address any concerns. They have state of the art equipment and a very good selection of frames. I highly recommend Vision Source Coppell. read more

I had cataract surgery on both eyes three years ago and now make regular appointments for complete eye exams every year. My wife had visited Dr. Elliott on our daughter's recommendation last year, and I recently switched as well. We both had the same experience: A very nice, new office infrastructure and instruments, a most kind and attentive staff, and a complete eye exam WITHOUT the usual dilation procedure. Dr. Elliott carefully explained the results in a comprehensive manner, using easy-to-understand graphic displays of your personal exam results. Vision Source in Coppell is our first choice from now. read more

Elliott Eye Associates is well suited to treat your whole family. Highly recommend Elliott Eye Associates for comprehensive eye evaluation, treatment and eye care. Lovely facility, the latest equipment and extremely friendly staff. read more

I have been going to Dr. Elliott at Vision Source in Coppell for several years. I have been very pleased with my vision care and the attention by Dr. Elliott and the wonderful staff. Dr. Elliott listens to my questions about my vision and is honest with his answers but also listens to my concerns. I would highly recommend them. read more

I have been going to Dr. Elliott for several years and would never change. The entire staff is very friendly and extremely knowledgeable. I never feel rushed and Dr. Elliott takes the time to answer all of my questions. The technology there is by far the best of other doctors I have seen in the past. I highly recommend them. read more

Dr. Elliott is great. His staff is very friendly and they have an excellent selection of eyeware for you to choose from. I would highly recommend him for your eye exams or simply if you are shopping for frames for your glasses or sunglasses. read more