I visited the Southlake location on May 26, 2026, at approximately 2:00-2:15 PM. Upon entering the…read morestore, the associate sitting at the front desk never acknowledged me or asked if I needed assistance. A simple greeting such as, "Hello, someone will be with you shortly," would have gone a long way. There were no other customers in the store at the time -- I was the only customer present, and there was only one associate working. As a past customer, I found this experience very disappointing and unprofessional. Due to the poor customer service I received, I would not purchase from or recommend this location to others. I believe this is a valuable training opportunity for the employee involved. You should be able to review the schedule to confirm which associate was working that day. She had dark curly hair.

Had to come in today to get replacement nose pads for my eyeglasses and the girl at the front desk…read morewas very helpful and quick in helping me so thank you!

They explain every test given to me and show me with the the images what's going on. The staff is…read moregreat and the Doctor is super sociable.

Dr. Mirabal is beyond excellent!! Never had an Eye Dr. as knowledgeable or thorough as he is! He…read morecan handle anything that comes up. He is willing to answer any question and has state of the art diagnostic equipment. I came to him on reccomendation for Dry Eye Disease treatment when a previous Dr was not providing the care needed. He went to school to study Dry Eye because of family members who were dealing with it. I am so thankful to God to have found him! On top of everything else, he is friendly and easy to communicate with. His staff is wonderful as well. Recently had eye bleeds upon awakening one morning. A bit scary ! They got me in the next day. Turned out, I had Strep in my eyes!! He could see it on his machine and showed it to me. Treatment prescribed and it's healing nicely.

My insurance is accepted here. The doctor was great and on time…read more Glasses here are too expensive (even with the insurance) but they have a nice selection. Easy parking, nice and accommodating staff.

I had to have new "nose guards" installed on my sunglasses as well as have my regular frames…read moreadjusted. Melonie was extremely helpful! Getting the sunglasses fixed took some time but she stuck with it. She never felt me feel uncomfortable since it took some time and this was a non-revenue service. I will continue to come to Coppell Vision for my eyeware needs!

Ok, this is going to be kind of long. I had a glowing review up but I hastily took it down because…read moreof frustration. My initial review stated what an excellent appointment I had, Doctor was wonderful, everyone was very nice. I got home and checked my receipt and thought the contacts were a wee bit overpriced. Got online to check costs and whoa, they were overpriced by more than half. Now, stay with me here, they accidently ordered, and charged me for, two years instead of the one year supply I ordered. Told me to bring them back and they would refund the overcharge. I took them back but the girl at the desk said she couldn't refund my credit card because the general manager wasn't there and she had to do it. Ok fine, I'll take the contacts and come back, will she be here tomorrow? Yes, she will. The next day was a Saturday so I called first to make sure she was there but she wasn't. When will she be back? Monday. Ok, fine. I couldn't come back until Thursday so I again, called first. Is the GM in today? Nope, she only works at that location Monday, Tuesday and Wednesday. Well dang, I wish they would have told me that. So, getting more irritated and thinking "myeyedoctor" will no longer be my eye doctor, I emailed a customer service office that was offered on their webpage, told my story and was prepared to wait the 5-7 days stated as their possible wait time for a response. Lo and behold I was called back within a few hours! A super, super nice customer service rep (initials JM-D) was BEYOND helpful and courteous, I mean this is the person you want on your team. She asked if I could take them back and she would refund my credit card on her end and that's exactly what was done. When I went back to the office to drop off the contacts everyone was pleasant. My point in this epic review is, "myeyedoctor" is STILL my eye doctor! The customer service rep was AWESOME, I've never even met her and I love her. She made the whole thing right in short order. If all businesses handled their customers the way she did, the world would be a better place. HIGHLY, highly recommend!

I moved near this optometry business and wanted to give it a try. The day of my appointment I…read morehappened to be coming from about an hour away and was running 5 minutes behind on the road. I called and asked if they could still take me, and the woman said they wouldn't take me if I was 10 minutes late so I rushed on the road and happened to get there on time. I then waited 40 minutes to be taken back, and the front desk lady apologized twice for them taking so long. I said that I was very frustrated because I busted my butt to get over here and told me I wouldn't be seen to then have my time wasted. The girl who took me back said sorry for the wait, and they "HAD" to take this walk in. Are you kidding me?! I said it was not okay and she didn't have anything to say except sorry. The doctor came in and had tested my eyesight by having me look at a reflection of letters that were posted on an LED screen. I was not keen on my eyes being tested by the quality of a mirror, and I really did not like how it was posted on a screen. We look at blue light and screens all day, we know it's bad for our eyes, yet my eyes are being tested via looking at blue light. Last, I didn't think the doctor cared about my eye condition. He just said to take these eye drops, and didn't educate me on any other treatments when I asked for more information and treatment options. (I know there are more treatment options because my previous eye doctor mentioned them to me). I won't be coming back here. It was a waste of my yearly exam from my insurance and I was not happy about paying that co pay with this horrible experience.

Great doctor. Super nice and patient. Takes his time and you can tell he really cares. Highly…read morerecommended.

I've had the same optometrist for almost 15 years. After college, I moved to DFW and was in need of…read morea new eye doctor. I dropped in today for a visit and had the best experience. This was the first year on my own insurance, and the receptionist (I forgot her name) was so kind. I was already nervous about switching doctors and they made it super easy at Personal Eyes. Doctor Patel was very kind, friendly, inviting and super knowledgeable. Rather than him sitting me down, getting the tests done and ushering me out the door, he took all the time I needed to answer every question I had about contacts vs. glasses for my heavy astigmatism. Very pleased. Glad to call this office my new home for eye health!

Used a Groupon for this place and they treated my husband and me very well. We were able to get…read morecontacts and glasses exams for an exceptionally reasonable price. I was unable to use the $100 credit for a pair of glasses. Their price for glasses is pretty ridiculous since I (with a very basic prescription) would have had to pay an extra $100 to get their cheapest, ugliest pair. I went to zennioptical.com instead, and my prescription is perfect. As for the contacts, the issue I had was solved with a brand that works better with my dry eyes, and the doctor was very nice and accommodating. My husband asked way more questions than I did, and she answered every one clearly and in depth when necessary. I really love a doctor who does not get impatient when asked a lot of questions. We were not rushed at all, and they were patient with our 5 year old. The office is very nice and clean. My only complaint about the atmosphere was the constant hammering from the construction next door. Not their fault so no stars were taken for this.

Dr Bahama is amazing. I have been going here for years. They work well with teens starting out with…read morecontacts. They honor the warranty on your glasses should you need to use it. Great service.

I just stopped in because my sunglasses lost a nosepiece. Got greeted and had my problem fixed with…read moreno charge. A great place to do business with. Mary, Colleyville resident

Very disappointed given the number of choices that there are in the area. I chose MyEyeDr…read moreGrapevine and booked an appointment online. I was later told that my appointment was double booked and that I needed to reschedule. I rescheduled over the phone after calling the Grapevine to another location. Glad I called the Southlake location to confirm because they did not have the reservation!! Not sure what is going on with their reservations, but first it was disappointing that the online reservations are not honored and second that my re-booked reservation was not honored either.

Love them both! Our family of 5 has been seeing the Bowens for many years and they are always so…read morekind, take their time and are happy to answer any questions. We are pretty low maintenance with routine exams, glasses and/or contacts and are always taken care of.

It has all gone downhill post the takeover by MyEyeDoctor. We had been coming here for the last 10…read moreyears but no more. I had scheduled an appointment two weeks in advance but when I showed up for the appointment, they didn't have it in the system. I had taken special time off from work to get to the appointment. My wife's appointment was showing up for a different date than what she had scheduled. The front desk is a complete mess. It is also now very difficult to get through to them via phone - have to go through the MyEyeDoctor website..