I was assigned Texas True Appliance Repair through Frigidaire for a scheduled service appointment…read more The appointment window passed without a technician arriving and without any communication regarding a delay or cancellation. At 3:52 PM, after receiving no call or update, I contacted Frigidaire because it had become clear that no one was going to show up. During that conversation, I was told Texas True Appliance Repair had called and texted me. The only communication I received was the original appointment confirmation text. There were no missed calls, voicemails, or additional messages. No service was performed, and my time was wasted waiting for an appointment that never occurred. I hope Electrolux and Frigidaire reevaluate their partnership with this service provider, as this experience fell well short of reasonable customer service expectations.

My fridge stopped working. I placed a fridge repair request here in Yelp, and they reached out…read moreimmediately asking to schedule an appointment! Simple! The appointment was made. They arrived on time, and got the assessment done immediately. My quote was extremely high compared to how old my fridge is, they recommended I just buy a new fridge as the price was the same as a new fridge. I will be taking their advice and get a new fridge.

UPDATE Feb 2025: This time the very very old dryer started squeaking which is not a good sound. I…read morecalled and got repair setup for the next day. Problem was the internal belt and rollers had finally worn out. Which was repaired and now back in operation with squeaking gone. Posted new photos. UPDATE Nov 2024: Good news was calling on Fri morning and getting first available appointment on Mon morning for dishwasher not washing. news is 10 year old unit was done for. Tech looked over unit did several diagnose tests to determine the circuit board wasn't working and not telling pump to fill the water reservoir. Best to get a new one. Tech recommended several brands to get and ones to avoid. So off to BIG store to get one. This tech also offered advice on care and feeding of other kitchen appliances so Action doesn't have to be called. 1st review Oct 2024: Smart call on my part if I say so to get this company. We had a ten year old GE frig that leaked a small amount of water from time to time. My guess something was plugged up and needed cleaning. Shopped the internet looking for high rated appliance service company and found this company. Website is very informative and appealed to my sense I could count on them. I was not disappointed. Called Mon and got Wed PM appointment. Tech showed up 10 min early and immediately diagnosed the problem which affects all frigs given enough time. Frig goes through a freeze/cold cycle then thaws. The water has to go somewhere and drains in back to evaporate. But after 10 years ice had built up in lower portion and thawed water had no where to go except onto kitchen floor. See photo of tech steam blasting ice inside lower compartment. He also removed back panel so I could once a year clean out drain myself and vacuum out the dust bunny clogged the air intake. Fix should last should a very long time with yearly maintenance. Tech explained they could also repair/fix all your kitchen appliances and washer/dryer. He also suggested tips to keep those appliances working long before calling them. Often they are called to repair what the homeowner had tried to fix himself. What I saw being done to our frig IF YOU KNOW WHAT YOU ARE DOING and have the right tools. This company is on my speed dial list for appliance repair...if needed. BTW: frig work comes with 90 labor guarantee today. Payment by check are credit card using app on phone. Steam cleaning ice built up in 10 yr old frig. It happens to all frigs after awhile

Great service! My dryer works like new again. Deimy was able to accurately diagnose the problem,…read moreget the part (moisture sensor bar) and complete the repair. I highly recommend Action Appliance and I will use them again for sure!

AGN promptly arrived to service our dishwasher. They evaluated the situation and identified the…read moreissue and was able to fix the issue by cleaning an existing part. Completed a job well done. Thanks for the great job!

DO NOT USE AGB!!!!! They will steal your money and not fix the issue at hand. The lady who answers…read morephones is incredibly rude and has hung up on me multiple times and now just doesn't answer my calls. I had a dryer tech come out to my house to fix my dryer. It was NOT fixed. I called back and they told me it didn't work because my dryer vent was too dusty. So I called a company out to come clean my dryer vents and they said the vents weren't even that dusty!! And in no way should that have been the cause of my dryer not working. Then I called back about getting a refund and they wouldn't issue one. I had to call my bank to get one instead. They still have yet to let me speak to a manager about this. I am so beyond frusterated and say this with my full chest, do not under any circumstances work with this company!!!!

Stephen was great! Customer service and knowledgeable. In and out fixed the problem for us with our…read moredryer. Very reasonable prices. Will definitely be using the company for future appliance repairs. Thank you

Was referred to them by AHS warranty. Great work, very knowledgeable and was able to fix my problem!read more

We've brought them out to fix appliances and correct user error!…read more Great to work with.

I reached out on a Sunday and got an immediate response they could come out Monday 9-11am for a…read morebroken dishwasher. I had very quick service and they fixed the problem in 10 minutes or less. They were very professional, friendly and knowledgeable. I will definitely use Snap appliance repair again.

David no showed to our first appointment for service. Then after I had to follow up we decided on a…read moreday that he was not booked to provide the service needed. He called one hour after he was supposed to arrive to our appointment and stated he was still stuck on a job. Mind you we booked on a day when he wasn't busy. Then he promised to check his calendar to show up the following day for service and text me back with options for the appointment. He never text me back with options even after I text him a reminder. I don't know how his service is but I do know that his ability to manager his calendar and follow up with clients is poor at the very best.

We needed to have some work done on our sub-zero refrigerator and after reading a couple of reviews…read morefrom our neighborhood app, we called BBR Service to schedule an appointment. My call was on a Friday afternoon and I was surprised when David said he could be at our house at 1:00 on Saturday. He came, determined the issues with our frig, told us what parts needed to be replaced, that he would have them by Thursday, so we scheduled him for that afternoon. He sent me a text Thursday morning to let me know he could be at our house about an hour earlier if that was ok, which it was. He was very thorough in his work, all our issues were resolved and our sub zero is working like it should. David is very courteous, service and customer oriented and product knowledgeable; I highly recommend him.

I cannot say enough great things about Stan and Smartway Appliance Repair! We've worked with him…read moretwice now, and both experiences were fantastic. He showed up the very next day each time, fixed everything quickly, and was genuinely kind throughout the whole process. Having just moved here, we are so grateful that we were able to find someone this trustworthy, responsive, and all-around amazing. We are so grateful to have found Smartway Appliance Repair, and we'll absolutely be calling him for anything we need in the future. Highly, highly recommend!

Wasted my time after I took off from work to deal with the washer issue. Tech Sam asked for my Wifi…read moredetails as soon as arrived I assume to look up diagnosis. He was rude, I called dispatch and cancelled the service. I mentioned I would be happy to pay for the diagnosis and just get a different company for the fix, needless to say the tech said he had no idea what was going on with the washer and left a pool of water after attempting to run the washer for the diagnosis. I do not recommend. Dispatch was attentive and apologized, they may need a different tech.

Shane came out to assess my dryer after it stopped functioning despite having power and being…read morecleaned of its lint trap. He determined it was an internal thermostat fuse that popped to prevent a fire. He waited for the part and replaced it in a subsequent visit. Fast forward a week, my dryer again has the same issue. They came out quick and we took preventative action (clean dryer drum and vent from laundry wall to external wall). Both my drum and vent conduit was relatively clean. So it looks like our control panel is faulty and would need to be replaced given its false positive for overheating. Instead of incurring additional part and labor costs which would have amounted to half of a new dryer anyway, I elected to replace. So although our dryer didn't work or get resolved, Shane was thorough and polite and engaged my husband and me on what was going on and steps forward. I'm glad to hear that Doc Danielson hires veterans and had a great technician who wanted the best outcome for the customer even if the appliance wasn't worth saving. If something craps out again, I'm sure I'll go back to get good honest work. Thanks Shane and thanks Doc Danielson!

Love the service they provide. Our dryer was making loud noise. So we found them based on…read moresuggestion on next door and called them. They had a technician available on same day! Steven was the assigned technician, he gave us the quote and suggested that replacing is better than fixing it without wasting our time and money also did a temp fix which would make it work for few days! Highly recommend these guys if you have appliance issue.