baz was amazing, came figured the problem out. came back fixed the problem in 15mins. I appreciate…read morehis communication and warmth while he fixed the dishwasher. amazing guy.

They were assigned to me by American Home Shield for diagnosis and repair of my fridge. After two…read morevisits they not only could fix it, they asked American Home Shield to assign another company for second opinion. SMH

My fridge stopped working. I placed a fridge repair request here in Yelp, and they reached out…read moreimmediately asking to schedule an appointment! Simple! The appointment was made. They arrived on time, and got the assessment done immediately. My quote was extremely high compared to how old my fridge is, they recommended I just buy a new fridge as the price was the same as a new fridge. I will be taking their advice and get a new fridge.

I was assigned Texas True Appliance Repair through Frigidaire for a scheduled service appointment…read more The appointment window passed without a technician arriving and without any communication regarding a delay or cancellation. At 3:52 PM, after receiving no call or update, I contacted Frigidaire because it had become clear that no one was going to show up. During that conversation, I was told Texas True Appliance Repair had called and texted me. The only communication I received was the original appointment confirmation text. There were no missed calls, voicemails, or additional messages. No service was performed, and my time was wasted waiting for an appointment that never occurred. I hope Electrolux and Frigidaire reevaluate their partnership with this service provider, as this experience fell well short of reasonable customer service expectations.

Shane came out to assess my dryer after it stopped functioning despite having power and being…read morecleaned of its lint trap. He determined it was an internal thermostat fuse that popped to prevent a fire. He waited for the part and replaced it in a subsequent visit. Fast forward a week, my dryer again has the same issue. They came out quick and we took preventative action (clean dryer drum and vent from laundry wall to external wall). Both my drum and vent conduit was relatively clean. So it looks like our control panel is faulty and would need to be replaced given its false positive for overheating. Instead of incurring additional part and labor costs which would have amounted to half of a new dryer anyway, I elected to replace. So although our dryer didn't work or get resolved, Shane was thorough and polite and engaged my husband and me on what was going on and steps forward. I'm glad to hear that Doc Danielson hires veterans and had a great technician who wanted the best outcome for the customer even if the appliance wasn't worth saving. If something craps out again, I'm sure I'll go back to get good honest work. Thanks Shane and thanks Doc Danielson!

Love the service they provide. Our dryer was making loud noise. So we found them based on…read moresuggestion on next door and called them. They had a technician available on same day! Steven was the assigned technician, he gave us the quote and suggested that replacing is better than fixing it without wasting our time and money also did a temp fix which would make it work for few days! Highly recommend these guys if you have appliance issue.

These folks are great! I chose them because their ad said "family-owned" and the owner even…read moregraduated from a local high school. When I first called them, I had specific questions the lady could not answer, so she had the owner call me back. Wow! How nice! Deimy was so nice, knowledgeable and helpful. He answered my questions, and I booked an appointment. The technician, Jimmy, arrived right on time the very next day, having called on his way. I was very pleased with the work he did. Definitely Highly Recommend this company!

A technician came out and analyzed the issue with my washing machine, which I already knew was the…read moreissue. I had watched videos on YouTube, had my manual and gone through the steps to figure out the problem, so I did appreciate the correct diagnosis. After that it was downhill. He proceeded to lie about the cost of the part. He proceeds to tell me the part is over $100. It's not. On Amazon it's $17. He then tells me to place the part would cost $400. The washing machine cost $475. It's a GE top load. Why would you pay just as much to fix it as a new one would cost. When questioned about both, he had no response. It made me feel as though he saw a woman and was going to take advantage of the situation. If you are a woman, proceed with caution or do your research prior to calling them. I wasted $150. I bought the part for $17 and a friend installed it. My machine works fine.

UPDATE Feb 2025: This time the very very old dryer started squeaking which is not a good sound. I…read morecalled and got repair setup for the next day. Problem was the internal belt and rollers had finally worn out. Which was repaired and now back in operation with squeaking gone. Posted new photos. UPDATE Nov 2024: Good news was calling on Fri morning and getting first available appointment on Mon morning for dishwasher not washing. news is 10 year old unit was done for. Tech looked over unit did several diagnose tests to determine the circuit board wasn't working and not telling pump to fill the water reservoir. Best to get a new one. Tech recommended several brands to get and ones to avoid. So off to BIG store to get one. This tech also offered advice on care and feeding of other kitchen appliances so Action doesn't have to be called. 1st review Oct 2024: Smart call on my part if I say so to get this company. We had a ten year old GE frig that leaked a small amount of water from time to time. My guess something was plugged up and needed cleaning. Shopped the internet looking for high rated appliance service company and found this company. Website is very informative and appealed to my sense I could count on them. I was not disappointed. Called Mon and got Wed PM appointment. Tech showed up 10 min early and immediately diagnosed the problem which affects all frigs given enough time. Frig goes through a freeze/cold cycle then thaws. The water has to go somewhere and drains in back to evaporate. But after 10 years ice had built up in lower portion and thawed water had no where to go except onto kitchen floor. See photo of tech steam blasting ice inside lower compartment. He also removed back panel so I could once a year clean out drain myself and vacuum out the dust bunny clogged the air intake. Fix should last should a very long time with yearly maintenance. Tech explained they could also repair/fix all your kitchen appliances and washer/dryer. He also suggested tips to keep those appliances working long before calling them. Often they are called to repair what the homeowner had tried to fix himself. What I saw being done to our frig IF YOU KNOW WHAT YOU ARE DOING and have the right tools. This company is on my speed dial list for appliance repair...if needed. BTW: frig work comes with 90 labor guarantee today. Payment by check are credit card using app on phone. Steam cleaning ice built up in 10 yr old frig. It happens to all frigs after awhile

Great service! My dryer works like new again. Deimy was able to accurately diagnose the problem,…read moreget the part (moisture sensor bar) and complete the repair. I highly recommend Action Appliance and I will use them again for sure!

Larry and Jordan are very knowledgeable, reliable, punctual, and fair with their pricing. I highly…read morerecommend them.

I texted Jordan in a panic with a malfunctioning clothes washer. The phone rang in less than 90…read moreseconds. Wow! After much discussion and Jordan walking me through my options, I chose to forgo repairs and purchase a new washer. The smart and most economical decision was made. Jordan could have easily gotten a service call charge and fees for fixing my washer. Spending money on a new washer not my favorite. Finding an appliance repair company for life...AMAZING! Thank you for educating me on the ins and outs of washer electronics and providing me with worlds of washer knowledge. Jordan knows his stuff!