We got our bearded dragon here and we had such a great experience! The staff is incredibly…read moreknowledgeable and helpful, and we left feeling very well prepared to care for our new pet!

I purchased 6 Galaxy Rasboras and 6 Harlequin Rasboras. I acclimated them the same amount of time,…read moreabout 30 minutes. The Harlequin Ras boras did fine, the Galaxies all died. I brought in a sample of my water(had aquariums for over 20 yrs.) and the water tested out fine, a little high in salt as I have a softner for my well water. There are 8 Zebra Danios in the tank as well, they have been in the tank for a few months. NO REPLACEMENT FISH WERE OFFERED!! THEY SELL SICK FISH!! DO NOT BUY FROM HERE!! SO DISAPPOINTED!!

Wonderful staff. Our dog had a wheat time and looked fantastic! I especially love her little bow…read more It was a great touch!

If you care about your dog's wellbeing and your own peace of mind, I would strongly recommend going…read moreelsewhere. I brought my 9 lb dog in for a basic wash, dry, and trim on 3/25/26. When I picked him up, I was told he had been injured during grooming--the groomer cut his paw pad, causing significant bleeding. I was advised to take him to the vet if needed and was assured I would be reimbursed. The emergency vet visit cost $430. I was told a reimbursement check would be ready within one week. Instead, I received no updates and had to initiate every follow-up myself. I was given conflicting information multiple times about the status of the check (ready, needed a signature, needed to be drafted), which felt very disorganized and dishonest. Without my agreement, they eventually decided to mail the check instead of having it available for pickup as originally discussed. I did receive it, but it arrived 9 days later than promised. I was also asked to re-explain the situation because they had "two injuries in the last week," which is extremely concerning. Accidents can happen, but the lack of communication, accountability, and follow-through here was unacceptable. I will not be returning

I've been there three times in the last two weeks because the items I've purchased for my pets…read moreeither do not work right or keep breaking. Mind you I've had the equipment for not even two weeks now, I walked in to return something that they could not take back so I asked if they could show me how to use it (the two girls were helpful). I did not get my receipt back after leaving and the next day the uvb light goes out. Now this store will not do anything for me because I don't have my receipt that they held on to. Customer service from the manager was terrible. Not sure the name just know it was a man. Did not have any help what so ever and kind of sounded satisfied at the fact he can't help. Dropped $400 on equipment that barely works and I am not happy. The manager sucks thanks.

Staff is polite and knowledgeable. Stores do not carry some cat food varieties and sizes.read more

My vet no longer offered any grooming services this year so I had been on the hunt for a place…read moreclose to home and thought I would try petco! I had a great experience, staff was super friendly, took great care of my pup, and gave her lots of love! She doesn't allow us to trim her nails so having a place I trust is amazing! I will say they should give better direction if the appointment is before open store hours because I wasn't sure what to do but ended up just going right in!

They overcharged us for dog food on their current sale. No signage or ad statement but cost us 20…read moremore

After coming to terms with the fact that our pug may have a food allergy; we decided that we would…read morebegin the process of switching their food to a grain free option. We researched several brands online and decided to give one a try. After checking that manufacturers website for stores in West Michigan we ended up at Chow Hound. When you walk into this location there are registers off to the left, and dog food all along the wall to the right. The back of the store has a dog washing station and public restroom. While trying to find the brand that we were searching for an employee came up and asked if we needed assistance finding anything. I asked him if they carried Evo as that was one of the brands we had checked out. He said they did and took me right back to where they were located. Directly behind that was a rep from Nature's Variety and another Chow Hound employee chatting. We checked out the different options and were trying to decide what we wanted to do as we were not 100% sold on switching from Fromm. The lady from NV told us that if we needed any assistance that they were there to help. She ended up giving us a sample of their products and began to tell us how there's were different and similar to Evo. I told her that we thought our pug had a food allergy and she went further into what the allergy could in fact be. I know she doesn't work for Chow Hound but she was amazing!!! Once we selected the brand and food we wanted to try out we proceeded to the check out lane. At the time only one lane was open but another employee quickly came up and opened another. The checkout process was very quick and easy. They do offer a rewards program but I did not inquire as this is a local business and I am from the Indianapolis area. BUT next time I am up here (and if I lived here) this would be the place I'd get all my pets supplies.

My dog and I got use PetSmarts Doggy Hotel and day care this weekend while I traveled. They helped…read moreme check in promptly and even sent me pictures of my girl while I was away. Her cute little "pawgress" report gave me a great glimpse into her weekend without me. I felt good leaving her there and we will be booking again.

We recently set up a new fish tank for our son. Tess and Andrea were amazing! We came back in…read moreseveral times with questions and they were both so patient with us- answering every question and offering advice. We never felt rushed. Thank you ladies for helping us set up our sons dream tank wi

I get cat food and treats from this location. Never too…read morebusy to get checked out promptly and the staff is friendly. They rarely ran out of canned cat food during pandemic supply chain shortages

I haven't checked out or really shopped at any of their other local locations but I've never felt…read morethe need to since not only has this store always been well stocked with anything/everything my kitty girls need, it's also full of helpful and kind staff who go out of their way to make sure anyone in need of assistance can get it. I plan on going to this location as long as I can, even if it eventually becomes slightly more out of the way. They also have one of the best rewards systems I've used around in my opinion.

Very helpful staff in finding a good food for my senior dogs who can't have chicken. Offered two…read moresamples to take home and try.

Knowledgeable staff , huge selection of even the higher quality pet food , supplies, toys. I was…read morevery happy to find competitive pricing as well on cat food and they will also special order products ..

Typical big box pet store. I have shopped with PSP for years. So I decided to try their pet bath…read morearea. Absolutely do not recommend the pet bath. My dog is a 10.5 year old German Shepherd and requires steps for elevated areas. There is a block, but there is nowhere to put your things. No where to hang your purse or put your keys. This is also a large room with bathing areas vs separate areas (like Chow Hound has). I was absolutely unimpressed. I asked the front cashier if they offered steps and was told no. So I left.

I've been going to Pet Supplies Plus since they opened years ago . They always have what I need …read more Three dogs two cats . Love them ..