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Chows and Pals

2.8 (5 reviews)
Open • Open 24 hours

Services - Chows and Pals

Pet breeders

Pet transportation

Private dog training

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8 years ago

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Pet Express

Pet Express

3.1
(66 reviews)

I can't recommend Pet Express more highly. I reached out to a few companies when my friend, Cindy,…read morewas turned away from her flight to Hong Kong because she hadn't followed the proper procedures to travel with her two dogs (she had been living in LA but was moving home to HK). Cindy had given up her home, given away or shipped her possessions, had no family in Los Angeles, and is legally blind - all combining to make it a dire situation. While the other companies were slow to respond (or replied by automated emails), Alicia from Pet Express called me as soon as she saw my emails, realizing that this was a critically timed situation and she really just jumped in. Her guidance was remarkable. Cindy was in a hotel, and with her visual disability, dealing with the forms and process was a challenge, but Alicia and her team patiently walked us through every step. And we made it all the more challenging since I started the process but then was traveling, so THREE other friends of Cindy's all jumped in to help out - adding to the communication chain. But again, Alicia and her team dealt with every challenge and kept us all in the loop. They worked effectively with Cindy's vet to get all of the forms, measurements, breed info and so much more to make the process go smoothly. And while other companies said it could take 2-3 months (or longer), and many charged more than DOUBLE what Pet Express did, they expedited the process (at no extra change) and Cindy and her dogs were on a flight to Hong Kong in less than a month! And this could have been an incredibly stressful situation for Cindy and her dogs - but Pet Express assured it was stress-free! And the care of the dogs was always of paramount importance to them. They worked with us to be sure they were well-cared for, comfortable, and that their medical needs were also attended to (one is on meds). They made the drop-off process so easy. Cindy felt do comfortable leaving her "babies" in their care. And the delivery to her apartment in Hong Kong was timely and professional and the dogs arrived safely. Pet Express even took the time to share photos once the dogs were in their spacious and comfortable crates - and the dogs were drinking and eating right away, so we could tell both dogs were comfortable! Professional, caring, knowledgeable, efficient, reliable - the only company to use. We are so grateful!

They were terrible. Although our dog got there safely from NYC to Fukuoka Japan they made the whole…read moreexperience stressful. We spoke to the compliance manager for the first time on Friday night before we left on Sunday morning when she called to say good luck and she'd be gone for the weekend. So unprofessional on every level. They got two stars because our dog made it.

Echo Barks

Echo Barks

5.0
(10 reviews)

Finding Bri and her incredible personalized services has been an absolute blessing! I have a very…read morespoiled pug, Zeus (completely my doing), and I warned Bri in advance about his stubborn personality before even meeting her. She immediately reassured me that she was up for the challenge, which put my mind at ease. This was my first trip leaving Zeus with someone unfamiliar, and I was understandably anxious. Bri suggested a meet-and-greet to ensure we clicked and to make sure Zeus felt comfortable with her. On the day of the meeting, I had an emergency and couldn't attend, but Bri went above and beyond by continuing the meeting with my sister. She even offered to set up another meeting if I felt it was necessary--a testament to her thoughtfulness and professionalism. Zeus is also a notoriously picky eater, and Bri went out of her way to adjust his meals to find the perfect balance for him. It's not easy to keep this little pug happy, but her patience and care really showed. She made sure he ate well and even shared updates with me about how he was doing, which was such a relief. While I was away, Bri consistently updated me with pictures and little notes about Zeus throughout the day. This level of communication was wonderful and far beyond what most doggy boarding or daycare centers provide. I could tell that Zeus was happy and well-cared for, which gave me the peace of mind I needed. We had received plenty of recommendations for dog sitters, but I trusted Bri because you simply can't fake the genuine love and care of a true animal lover. Her attention to detail and dedication to Zeus' happiness made all the difference. I can't recommend her enough to any pet owner looking for someone who will treat their furry family member like one of their own!

Brii is worth a lot more than whatever she charges. I've never known a pet sitter who is as…read moreattentive and who truly goes above and beyond when it comes to caring for your pet. And you can't fake caring for animals. Brii truly cares about them and takes pride in her work and it shows. My cats love her, and she makes sure they are not only fed, but given plenty of TLC and stimulation with play time. Best of the best.

Chows and Pals - pettransport - Updated July 2026

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