I have been going to Broomfield Family Practice since I moved to Colorado in 1990, and have seen…read moreDarcy Connelly for most of that time, with the occasional visit to other folks there. I have been super satisfied with everyone at the office and thus I am truly dreading finding a new doctor when we move out of state later this year.

I have been a patient here for years, since my children were born, and the care used to be…read moreoutstanding. Unfortunately, since Dr. Hill took over and many of the longtime doctors left, the quality of care has noticeably declined. My experiences with the staff and providers have often felt dismissive and uncaring. Rather than feeling listened to and supported, I have frequently felt brushed off and judged. At times, I have overheard conversations and witnessed interactions that made me uncomfortable and gave me the impression that patients' personal situations were being discussed in an unprofessional manner. I have also been frustrated by unexpected charges and bills that were not clearly explained beforehand. Better communication regarding costs and billing would go a long way toward building trust with patients. I have been dealing with an ongoing health issue that has caused significant anxiety, and when I sought help, Dr. Hill made me feel as though I was wrong for coming in and expressing my concerns. Instead of feeling supported, I left feeling discouraged and unheard. What was once a welcoming and compassionate practice no longer feels that way. Patients deserve to feel heard, respected, and cared for, especially when dealing with ongoing health concerns. I am very disappointed with the direction this office has taken and can no longer recommend this practice based on my recent experiences.

If you signed an "agreement" to allow the practice to bill Medicare monthly for them to be your…read moreprimary care, the agreement is forever, whether or not you change insurance companies and providers. They will bill your new insurance company even if you did not give them your new insurance information.

I went to one appointment last year for a well visit for my tween daughter and me, and I have had a…read morecomplete nightmare with them. They keep sending me bills even though i paid in full and have a silly portal i can never get into and no way to email. I also think they should have upfront on the portal its nurse practitioners and not doctors. I found the experience really poor overall and although all the people seemed nice the admin side of it has taken a lot of time that i dont have as a single working mom. I do not recommend.

Dr Amy Hanson was wonderful. However, my experience with one particular member of the staff has…read morebeen AWFUL. I don't understand how someone who works in Healthcare can be so utterly rude, condescending, and disrespectful to someone needing medical care!! Every time I talk to Aaliyah, she is snappy and short with no regard for anyone but herself. I understand that she is trying to do her job... However, she could do it with a little bit more kindness and poise. In one of our conversations, I used a curse word while explaining what terrible pain my foot was in, and she interrupted me to yell at me, saying, "That language would not be tolerated. And if I was going to continue to use it, I could find somewhere else to go." She had to leave me 2 messages in the last week, and when I was able to return the call, she made sure that I was aware that she left me 2 messages acting like I was a huge inconvenience for her. To Dr. Hansen, and Dr George, I appreciate your kindness and you both have been great. I would ask you to take into consideration, the attitude and affect of the people that work for you.

Sara and Amy are amazing practitioners. They have been my…read moreprimary care provider since i moved here about 10 years ago. They always show care and concern to any of my health needs and provide amazing referrals when needed. A large majority of my family also comes to them and trusts them as well. I feel like they care for my needs as if I were family which I truly appreciate. Highly recommend them if you're looking for solid care!

If there were six stars, I would give them all to Dr. Charles without hesitation. My first…read moreappointment was the best appointment I've ever had at a Dr.'s office; Dr. Charles has a way of making you feel like her old friend and I felt completely at ease. I had a long list of health questions and possible ailments and she patiently listened to me and took the time to thoughtfully discuss everything I brought up. At one point she even pulled out a physician's encyclopedia-type book and showed me illustrations about a skin condition I've been struggling with. I left feeling empowered and had a newfound respect for medical professionals. After a trip to Belize, I went to urgent care twice and was ultimately hospitalized for a little bug bite on my back. I had half a dozen doctors look at the bite, and every one of them had a different prognosis. When I finally went to Dr. Charles to follow up after the hospital visit, she took one look at my bug bite and immediately knew what the culprit was. I was furious at the other docs that didn't listen when I told them I'd gone to Belize and had numerous mosquito bites. One of them even suggested it was an ingrown hair (highly unlikely and borderline insulting). I was so impressed that Dr. Charles immediately knew I had a botfly and a week later I was healthy, bug-free, and once again awestruck by her knowledge. Last but not least, Dr. Charles always remembers me as if we're good friends, recalling details of my personal life and asking me how I've been since we last met. It's always unnerving to go to the doctor's office... unless Dr. Charles is your doctor.

I don't like doctors. I never have. The last time I was sick I refused to go to the doctor... of…read morecourse turns out that I really should have gone to the doctor because my appendix ruptured... but I digress, that story is for another day. Dr. Charles. Is. Awesome. She is patient, friendly, knowledgable, accomodating, and every other positive word I can think of to describe her. I have never met a doctor like her. Looking for a good doctor, then look no further.

As all of the other recent reviews here state, New West USED to be great. We loved it there, they…read morecared, had great doctors, and the support staff was also awesome. As soon as Optum took over this place became a joke. All the good doctors have left, I would imagine because they saw the righting on the wall. Now the new doctors and the admin / support staff are absolutely abysmal. There is no regard for patients or competency from management. If you are considering going here save yourself the headache.

Dr Shpall has been my Dr for over 30 years. He has always been attentive to my needs and has…read moreanswered all my questions. I have recommended Dr Shpall to several family members. He understands me and makes me more motivated to improve on my own with his support. I will never consider changing Drs.

The front office staff at Arbor Family Medical is consistently unpleasant and unprofessional. This…read moreis not a one-time bad day, it happens every single visit. From the moment you walk in, you're met with cold attitudes, dismissive behavior, and a complete lack of basic customer service skills. Simple questions feel like an inconvenience. Requests are handled with irritation instead of professionalism. There is no warmth, no respect, and no sense that patients' time or concerns matter at all. Healthcare is already stressful. Patients should not have to brace themselves just to interact with the front desk. Unfortunately, the front office staff here creates frustration before you ever see a provider and that experience never improves. If Arbor Family Medical wants to be taken seriously as a patient-centered practice, they need to address the attitude and conduct of their front office staff immediately. As it stands, the lack of courtesy and professionalism is unacceptable and has been a persistent issue over multiple visits.

I have been a patient here for years and then Colorado Physician's group took over. I have yet,…read moreonce, been able to get anyone to answer the phone when I've tried to call and get an appointment. You sit on hold, then you leave a message, and nobody calls you back. Today marks the 5th time I've tried to call. I would give them a negative 5 if that were an option. They were on the decline before this happened. The last time I went in, I had two issues and was told they could only address one per appointment. Do not go here.

Dr. Holstrom was great. The front office staff was welcoming and helpful in assisting with my…read morefollow up phone calls. My greatest experience was with M.A. Jennifer A. who spent her Saturday off in the office clearing up a prior authorization issue so that I could get my much needed medication. Her follow up, persistence and attention to detail proves just how much she cares about her patients. I am beyond grateful!

They treated me like a street Heroin Addict! They want to do ongoing totally random urine tests…read morebecause they claim that I might be not taking my meds but rather selling them on the streets. See: Heather L. below for similar indignation. Poor Lady. I will be updating as I will be giving them a little more in way of 'benefit of the doubt' and seeing one of the 3 actual MD's of the 7 names on the white text on light grey business cards. see: unreadable. In the meantime, I recommend entering with care.

Dr Rachjaibun and his assistant are amazing! The Dr listens, is compassionate, and is very down to…read moreearth. Hands down, best Dr ever!

Best Dr. ever! I have been going to Dr Deric for years and would follow him anywhere…read more He has cared for me and my family and is genuinely interested in your well being. Highly recommend this practice!

Steer clear of this place. It's just a money grab. Went in for a annual wellness visit and was…read morecharged twice. Because, get this, I spoke with the doctor about my health. So I was charged for the wellness visit and an office visit. Same appointment. Unreal. Then, they called me to review blood results. Guess what? Another $200. What a joke. I already had the results via email from the diagnostic facility. But yeah, a 2min phone call to tell me everything was good was $200 bucks. Unbelievable.

I had such a great experience at this doctor's office! From the moment I walked in, the staff was…read morewarm, welcoming, and professional. The check-in process was quick and easy, and I barely had to wait before being seen. My doctor took the time to really listen to my concerns, explain everything clearly, and make sure I understood my treatment options. It's rare to find a provider who combines such expertise with genuine compassion.

Dr. Griffin is very knowledgeable, efficient, caring and kind. She's a great listener. Such a lot…read moreof talents this young doctor is packing. I'm very grateful for her wise care. The Coal Creek medical office was also seamless, knowledgeable and friendly. Thank you, all you guys.

Coal Creek Family Medicine exemplifies what is broken in modern medicine, based on my experience…read more While I would rate the clinical staff as slightly below average (approximately 3/10--many appear burned out and insufficiently trained), the administrative side of the practice is profoundly incompetent, unresponsive, and unprofessional (0/10). Even the most basic visits--such as routine annual wellness/annual physical exams--are repeatedly billed incorrectly, with improper codes submitted to insurance. This has happened to me two years in a row. Each time, the result has been hundreds of dollars out of pocket and significant time wasted correcting errors that should never have occurred. I raised these issues multiple times directly with my physician and with Audrey, the practice manager. There has been zero response and no attempt to resolve the problem. If this is how the practice handles routine preventive care, I cannot imagine how poorly it would perform if a patient were genuinely ill or required ongoing medical attention. Frankly, socialized medicine in a third world country would be preferable to the dysfunction I've experienced here. I do not recommend Coal Creek Family Medicine.