Always quality work and a fair price! You can trust Cliff to do only the work needed and charge…read moreyou accordingly. Return customer for me and my family for 20 + years !

Spark plugs changed. Good communication. I appreciate their work! Car is running well. I have been…read morelooking for a shop like this.

Excellent family owned and operated repair shop. We have been customers since they opened and…read morealways refer friends to Roots for their auto maintenance and repair work. Top notch service and reliability from Renee, Norm, and Chris! They have always been honest and trustworthy when diagnosing what was wrong with our cars when we bring them in for service. You get way more than what you pay for when you have Norm or Chris work on your vehicles! Highly recommend visiting and making them your go-to repair shop !

This Auto repair shop is great! Easy to make an appointment and when I was 2 1/2 hours late for the…read moreappointment because the car problem I had went critical, they called looking after me and readily accepted me when I arrived. The price was fair for excellent work, completed on time within the estimated cost with my agreement first; no surprises. Renee at reception is knowledgeable about cars and the repair and will walk you through ever step that is done. Her personality is an asset to this company and is also comforting and assuring to you during a stressful time. Roots was recommended to me by another of their satisfied Customers and so I am happy to recommend them to others! This review is unsolicited. Karen H.

Back in December Jeff changed out my windshield wiper motor. May it starting doing the same thing…read more We made an appointment for 5/21. He called me in 5/22 and told me he had to order the part and that I could come pick it up and drop it off when the part comes in on Tuesday 5/26 or Wednesday 5/26. I text him on 5/26, 5/29 and again on 6/1. No return messages. I finally called them and they had the part but couldn't get me in until 6/15. I got it back that day. On 6/24 I text him a picture because the wipers were not set up correctly so they are stopping to soon when they go up. Jeff never wrote back to me. Nothing at all. I will not be going back to him after this

I really needed service on my older car (2005) and Jeff delivered…read more In the middle of a heatwave, he fixed my air conditioning so I could finally drive in comfort again. Very professional and the type of service you just can't get at the big corporate dealerships.

Met Tucker and team after my Acura hit 80k. Great service, great communication, lower costs. Been…read moregoing here for two years. Nice to have an honest conversation with honest prices with quality people.

Earlier this year, my 2016 Acura RDX was over 90K miles, and I started looking for a place that…read morecould replace my timing belt when the time came. I called a number of places, but none of them wowed me. A friend who's only owned Acuras and Hondas recommended I call Absolute. As it happened, my front end started clunking suddenly, and I suspected it might have to do with the CV joints or something similar. I made an appointment after talking with Travis and brought the car in. Since I was traveling for a few days then undergoing some surgery which would incapacitate me for a few more, I asked Travis to diagnose / fix the front end and do the timing belt, too, since I wasn't going to use it for a while. And he had the flexibility to work on it as their schedule allowed over about 10 days. I picked it up, and it felt solid again. It wasn't a CV joint but sway bar links, and Travis explained that they use a considerably less expensive part than Acura OEM, but it's the same quality. I really appreciated that. I don't know that I've been excited by a car repair before, but this felt very different to me, and I sincerely appreciated what they did.

Mike is the best mechanic I've ever encountered. Honest to a fault, no BS, helps with every single…read morelittle thing - even pops out to replace my license plates when I can't get the nuts off and he does it without charge and when I just swing by without an appointment. I've lost count of the number of little things Mike has done for me over the years, but it's a lot. He's even given me rides to and from the garage when I couldn't stay and wait all day when it needed a long repair. My car is 20+ and has almost 400,000 miles on the clock and I think Mike cares as much about my car as I do.

Honest, responsive and low key. Very, very easy to work with and Mike does thoughtfully problem…read moresolve. Highly recommend.

Prior to setting an appointment, I visited their shop unannounced. I was greeted by the owner…read moreDave, and given a complete tour of his facility. He has an open shop policy. I was impressed by the cleanliness as Dave explained the various repairs and restoration projects taking place at the time. They offer a complete safety and performance diagnosis which I highly recommend. While reviewing my cars test result, we stood in the shop with my car on the service lift as Don, the service manager went over all the aspects of the diagnosis. That level of service is unheard of. Once we finished the review, I was looking forward to them servicing my car. I left my car with them at that time. The plan was to perform a complete fluid change including synthetic oil change with filter, radiator drain and fill, brake fluid drain and fill, and clutch cylinder drain, clean and fill. My car was ready the next day. The price was in line with the quality of their work. Dave and his staff are among the most respectable and honest repair/restoration shops along the shoreline.

Disappointing experience under a tight deadline for car to travel to another state and appear for…read morefamily wedding photo shoot. I was told my car was ready for pick-up but the engine work was apparently still in process, and things were not completed or not working properly. Internal communication went sideways somehow this time, but past experiences were better. Was able to get the repairs completed at a different garage in time to make the wedding.

I am leaving this review because I just want to Thank Kevin and Rich for troubleshooting and fixing…read moremy 2008 Chrysler Hard Top convertible. It was getting stuck during operation, and they quickly diagnosed the part I needed. The problem though, the part was discontinued and we couldn't find it anywhere. They decided to put in additional switch to bypass and now it works perfectly !!!! They went above and beyond and I am so grateful! They were all so nice there also...A+ I now can cruise once again! Nadine S. Clinton CT

Under new ownership and not like the old owners, Ibb's. IBB's is now under this "Shoreline…read moreAuto"?!?! This new company is like the rest of them, Out to grab all the money they can out of you! Won't come clean if their tech makes a mistake and doesn't tighten down a bolt to the recommended torque! They hide behind their mistakes and blame the repair on a bad part and charge you for their errors! Ibb's wouldn't do that! They were honest and respectable! I don't believe these new owners have A.S.E. certified techs either! I am pretty sure they don't ! Didn't see certifications for each individual tech. They have one person certified then They let newbies or backyard style mechanics work on your vehicle. You can't see who's actually working on your car at this place, I wonder why! I never had an issue with IBB's now I do with this new company!

Jon has been nothing but the best, along with his team. Older vehicles that cause other service…read morefolks to stumble seem to be this places strong suit! A 1997 pre-OBD2 vehicle is not a problem! The folks are friendly, patient and most important, competent. Though I've spent quite a bit there recently, my truck is back to its normal self! I can't say enough positive things about this place!

I have been going to Joe's Auto Electric II since the year 2017. I had never been to a privately…read moreowned mechanic shop before. I had always gone to the big dealership. I heard very good things about Joe's Auto Electric and decided to try them by having them service my electric window on driver side. They fixed it at a very reasonable price. From there I began to bring my car for oil changes and general maintenance and repairs. I own a 2004 Toyota Camry with 240,000 miles. Joe's Auto Electric has now been servicing this car for the past 7 years. Whether it is a basic oil change, replacing brakes and rotors, tune-ups, power steering issues, etc., they can do it all. You really get personalized attention from the owner, John, to the Service Manager Steve Baltas, to the Admin Assistant/front desk - Melissa, they are all very friendly, very courteous and very respectful. I can always count on their HONESTY!! I now bring 4 vehicles to Joe's Auto Electric to be serviced. When it comes to a CLEAN OIL CHANGE, no one is better than Joe's Auto Electric. When you get your car back after they have changed the oil, there is NO DRIPPING of OLD OIL that was drained which most places this is a problem. These folks wipe down EVERYTHING after they change the oil so there are no oil drips onto your driveway or garage floor. The mechanics/service technicians are very experienced and knowledgeable. They know their cars and they know how to repair them very well. YES, I TRUST JOE'S AUTO ELECTRIC and would recommend them to anyone looking for an Auto Mechanic that is HONEST, RELIABLE, and performs OUTSTANDING QUALITY WORKMANSHIP - you should go to JOE'S AUTO ELECTRIC II located IN MIDDLETOWN, CT - 5 STARS. DAVE M. (Cromwell)