I had a deep gouge on my fender and took it to Bernie's for an estimate. Mark Rockwell, the owner,…read morewas pleasant and professional. He gave me a detailed estimate, scheduled the work promptly, and offered to get me a discounted rental car. The work was done within the time frame he gave me, and my truck now looks great. I highly recommend Bernie's Collision Service.

I love these guys. I'm here right now petting their dogs, enjoying a coffee and saving about $1000…read moreon a brake repair for my 30,000 Audi (holy cow the dealerships know how to charge for brakes) Thanks so much Art, Brenda and team. You guys are awesome and you really know your stuff when it comes to repair.

The service and staff is amazing. Had a little incident and they got my car right in an going in a…read morefew hours. Great quality work for sure. Highly recommended!!

I'm over the Top ecstatic about the level of craftsmanship that this business did to my car. I'm…read morereally at a loss of words of how happy I am of how you treated my car and how beautiful my car is again. Thank you so much for making my car beautiful inside and out. my Subaru Impreza is beautiful again.

There is no other place to look for an auto body shop in the Utica/Rome area. Bill runs the place…read morewith as much care and concern for each vehicle that comes in, as if it were his own mother's vehicle. No exaggeration. I had repairs done a year ago when someone hit me, and he was thorough and did excellent work. This year, during a snowstorm, when a tree hit me (pesky trees jumping out and hitting our cars is a big problem in Central New York), I once again took it back knowing I'd have tremendous work done. I was not disappointed. Even a minor dent I put in the truck loading a hay bale was fixed (without me asking, or being charged) so that the truck looked like new. The cherry on top is the detailing they do to the inside of your vehicle - whether it was related to the damage done or not. It's like you're getting a brand new vehicle when you pull out of there. Mary Lou and the rest of the front counter staff are tremendously friendly, and keep you informed all along the way. This place is the example for how every business should operate with regard to customer service. I'd give them 10 stars if I could. They're just that good.

I had Dashboard Christmas Tree Lights blinking. The Dealership tried twice and I thought I have to…read moregive a 3rd try as a Dealership I was paying top dollar for a car that was no longer under warranty. So with two recommenations, I went for Big Dog. After the fix, they wanted to save me money and handed me a list of details to give to my Dealership. And they honored it. Shout out to Five Star Subaru and Big Dog. Todd was amazing and right now my husband's truck is there. I will be posting again soon. Shout out to Big Dog.

I had an absolute terrible experience with them! I seen good reviews so I tried them out they let…read moreme leave with my calipers off of my rotors, which then put my life at risk and then I needed to get new rotors because it pretty much destroyed him! I have a video if you wanna listen to it! Asked them to fix my tires cause they kept going low. They "changed" the valve stands. And yeah, I'm still having the same problem and I told them that when I brought it back and still didn't fix the problem.. then charge me 1600 for brakes and rotors one wheel bearing one tie rod, a lightbulb and two valve stands.... I was out of work for multiple days. I had to bring my car back., because they couldn't do their job properly the first time, and then charge me for the caliper that they couldn't do right. places is a joke if you want to get ripped off, go there! They charged me for some of the dumbest things they will nickel and dime every cent they can get! I wish I could post pictures and videos! To show you!

Came highly recommended, did not disappoint. Attentive service, only wish I had found them sooner…read more Terrific. Richard L

Dale is the BEST and that says it all !! Extremely capable, honest & fair comes with the territory…read more(HIS). We are so lucky to have him in our corner. What more can I say! Ken Kavanagh

Great place to do business. Quality work and friendly atmosphere. Highly recommend. They handle…read moreall the insurance work.

OUTSTANDING!!!! DEFINITELY RECOMMEND !!!!!! When you walk into WHB with your vehicle that's been…read moredented, dinged, t-boned, smashed, etc., you instantly know that everything will be made right. The staff is exceptionally professional, knowledgeable, personable, efficient -- there are not enough words to describe them. Each step of the process -- from insurance to the type of repairs being made -- are explained thoroughly. It is refreshing to deal with people who you know are going to the right thing, at the right price -- fast and efficiently. I would most definitely recommend WHB Collision for any type of collision work. They deserve more than five stars. You will not be disappointed ---- Kathleen from Cobleskill

"I have been taking my 2003 Explorer to Ted's for a year now and I couldn't be more pleased. They…read morealways consult with me before they start and give me an rock solid estimate. If they find anything that needs work, they call to inform me and ask for my insight. They explain the nature of the work and if I can safely let it be for a while. If I do decide to have the work done, I know the cost in advance. There are no surprises. I highly recommend Ted's."