It's been very disappointing dealing with this agency. There's little to no follow-up from the Chris the agent, and customer care is practically nonexistent. On top of that, there seems to be no real concern for client needs. Only repeated rate increases with no explanation or effort to provide value. With constant staff turnover and attitudes with poor responsiveness, it feels like the priority is raising premiums, not supporting customers. read more

I've had all my insurance policies with Chris Hoskinson for over 20 years. She is an expert in her field and acts as a true advisor. Chris manages an amazing team. They are responsive , proactive and always very helpful. My most recent experience with Celeste M was exceptional. She went above and beyond, late nights and weekend to make sure my claim was processed and I had a rental car fully paid for by State Farm. I strongly recommend this agency. The absolute best. read more

I love working here and enjoy what I do for our customers. Let us know what we can do to help improve our service read more

I've been a loyal customer for 30 years great. They have a great team that have bundled all my needs together at a very competitive price. Had a great experience with Celeste today and with Esteban for many years. Chris and her husband do a great job as well. I've been very happy with the agency an asset to the community. read more

First time buying insurance for a car and Chris explained everything to me thoroughly. Highly recommend!

I've been with Chris Hoskinson for over 20 years and the service she has provided has been impeccable. She and her staff are serious professionals Kevin Smith read more

What a great team Chris Hoskinson has! They provided me with quick and accurate quotes and are extremely professional. Happy I'm working with them and would definitely recommend anyone to them! They came through when I needed them and helped me all the way through! Five stars all around!!! read more

A great branch with very friendly and helpful people. Our claim took a bit longer than we were originally quoted but that tends to happen. Tom, Daliah, and anyone else we worked with were very helpful, very courteous, and really took the stress out of a potentially high-stress situation. We're very thankful for these folks! read more

Without a doubt, Chris's agency and staff are extremely professional and detail orientated. I have worked with them for many years now and I highly reccomend them for ALL of insurance needs. You will not be disappointed and will have a quality team standing behind you should you need it. read more

Renter's Insurance through the agency is easy, fast, and affordable. Great customer service, too!

Getting insurance can be stressful from not knowing what plan to get to how costly it can be, I am glad I found this agency. My insurance rep Ana was kind, friendly and patient. She took her time to explain every single coverage and made suggestions. I appreciate all her help. I am sad that she's relocating but I know that Chris's team has the knowledge and experience to help me and my growing family. They are very professional and always willing to go the extra mile to help their customers. read more

The staff was very helpful in pointing out the needs and requirements. The process was very simple and the responses were prompt, would definitely recommend them. read more

State Farm as an insurance company is great but this agency not so much so, I've been with them over ten years and had to switch to Geico over the bad customer service I received, Dhalia wasn't able to answer my question and was loud and rude to me so if you still go to that agency avoid her as ur agent. read more

I worked with Ana Flores to get my renter's insurance set up - she was extremely easy to work with and had me ready to go in 5 minutes, seriously, just 5 minutes. Great experience! read more

Great owners! Very involved in the community!

Although I never leave reviews, I felt I had to this time. Chris and her team have not only been true partners over the 7 years I have been with them but when I made the move to Michigan, they bent over backwards to help me with the transition and find a new agent here in my new town. They went above and beyond on every level. Their professionalism, kindness and solution-oriented attitudes are the reasons I stayed with them and will miss them moving forward. If you are looking for an agent that still puts YOU first, then look no further! read more

These are stressful and trying times right now, to put it lightly. We've all seen the auto-generated emails from every business that might have your info about what they are doing to help, blah, blah. My State Farm office, however, actually took the time to call me directly today offering every possible way they could help right now. Tom was an absolute, genuine pleasure to work with, and right now that is extremely hard to do in customer service. He gave me individualized time and helped me update my policy for more savings! He also gave me advice on some other ways I could save in regards to my car via my lien, and will follow up next week. I cannot recommend them enough, and am truly grateful for Tom and State Farm right now. read more

If there was a way I was able to give this agency zero stars I would! I was with State Farm for about 5 years and this office and it's "management staff" made me leave. There is no follow through in this office, and when I asked to speak to a manager Daliah got upset and was so rude! Daliah didn't care to apologize nor make things better seemed like she didn't care about the continued business I gave this agency. The issue was so simple to fix, yet they managed to screw up my payment arrangements. I brought over and referred 3 new policies to State Farm in the beginning but this office made all of us switch. When I asked to speak to Chris herself I didn't get a call till 3 days later! Chris is never available to talk to any policy holders, unless it's worth her pocket some money. At this rate might as well not even call back. No wonder the employees dont know a thing about customer service and build long lasting relationships. Avoid this agent at all cost! Horrible customer customer experience! So much for being the neighbor that cares! read more

This office is one of the best in town!! Not only am I really happy with my insurance services, but I recently financed my car with State Farm Bank. The process was easy and painless. The staff is incredibly helpful and I am referring more clients to this office because I really believe in what they do. No hassle, no run around, do yourself a favor and take advantage of what these people provide. read more

We've had State Farm insurance for our apartments and my car for several years now. Regardless of my thoughts on the fees for our specific coverage (which, despite the other reviewer's opinion, has nothing to do with my rating of this particular agent), we had an excellent experience here. We made an appointment over the phone to meet with Dalia to discuss transferring our coverage from our Pittsburgh apartment to our new Chicago apartment, and our new auto insurance rates. She was incredibly thorough, and we so appreciated it. She made suggestions about ways we might be able to get a better deal, and worked through the calculations to give us sample quotes. She went through, line by line, what our coverage entailed (and did not entail!) and I left having a better understanding of my insurance than ever before. She was also funny and gracious, and it was a pleasure doing business with her. If you have State Farm, I'd strongly recommend working with Dalia at this office. She really guided us through the process with a masterful hand. read more

After having this insurance 10yrs they decide to drop me because I have to many claims wow didn't know that one claim is one to many after 10yrs of safe driving. The accident didn't even involve another vehicle I paid my deductible always paid on time. They said that they were going to help me out. Guess helping out a good customer isn't in their best interest I know that someone that had many accidents with them in a matter of one year yet they kept them on what sense does that make wow! Never again am I going to have State Farm bad service they gave me the run around many times saying they even made many errors on my account merging it with someone else and after multiple attempts to fix that they still dropped my well bye Felicia. read more

Look no further if you need a good agency. Not all agents are created equal!!! I was an Allstate customer for many years and thought I got good service. My husband was with Chris at State Farm so I switched. What a difference. The representatives in this office set the bar high. They are always professional and pleasant, thorough and complete. Recently, I had the need to ask for support above and beyond the normal quotes, pricing etc. Not only did they exceed my expectations,I felt the support of the whole office. This is a great agency to do business with in Chicago. They really represent State Farm in a benchmark manner. If you need financial services, look no further than this office---like a good neighbor---they will be there!!! read more

I've had State Farm through Chris Hoskinson's office for almost two years now and have never had a bad experience. Everyone in the office is polite, professional and follows up quickly whenever I have an issue or change. I feel comfortable asking any questions necessary. They were also very helpful in the couple years when first, a rock flew up and cracked my windshield. They contract with a glass company that actually came to my house and replaced it in the driveway (I paid the comprehensive deductible)--done in an hour! Second, a woman rear-ended my car and pushed it into the car in front of me. Initially I filed through State Farm (my insurance) and it was a breeze, from taking it to a body shop to getting a rental at a steep discount. Once her company accepted liability, I closed my SF claim and opened a claim with them. I've dealt with many people in the office, both over the phone and in person: Carmen, Dalia, Miguel and two more whose names I can't recall at the moment. Each individual is kind and reassuring, always patiently going over the details of my coverage. Great job to SF! read more

Look no further for the best State Farm Agent!! Just 5 minutes after I posted on social media that a pipe had burst in our home, Chris called me, while she was on vacation!! She told me just what to do and gave me peace mind. Thank you Chris, for your wonderful service! read more

This insurance sucks. Do not fall for it take my advice. Someone vandalize my vehicle 2 times not been my fault they refused to help me the 3rd time. Ended up paying the vandalism out of my pocket. I understand you having accidents 2 times will be to much, but when someone else does the damage to you, you should not have to be paying for it out of your pocket that is what car insurance should be for. To be there when you mostly need them. Not have them accuse you and mistreat you on top of the stress you are in because of the situation you are in. Ah, and let me not forget to mention that after a year from $600 every six months the insurance when up to $700 every six months. read more

Chris spent a lot of time patiently explaining all the details of my insurance, even before I had agreed to go with State Farm. I was impressed with her professionalism. read more