I've been a Skyline customer the whole 14 years I've been in Chicago, and a lifelong Erie customer…read morebefore that. They never fail to provide fantastic service with reasonable rates. Jayne is by far the best part of Skyline insurance. Sure, the rates are nice, but she is incredibly knowledgeable, super helpful, and one of the friendliest people I've ever spoken with over the phone. We need more Jaynes in the world. Be like Jayne.

Ron has been such a great agent to work with! He is always ready and prompt to helping. I trust him…read moreto help me with anything that's related to my insurance needs.

It's been very disappointing dealing with this agency. There's little to no follow-up from the…read moreChris the agent, and customer care is practically nonexistent. On top of that, there seems to be no real concern for client needs. Only repeated rate increases with no explanation or effort to provide value. With constant staff turnover and attitudes with poor responsiveness, it feels like the priority is raising premiums, not supporting customers.

I've had all my insurance policies with Chris Hoskinson for over 20 years. She is an expert in her…read morefield and acts as a true advisor. Chris manages an amazing team. They are responsive , proactive and always very helpful. My most recent experience with Celeste M was exceptional. She went above and beyond, late nights and weekend to make sure my claim was processed and I had a rental car fully paid for by State Farm. I strongly recommend this agency. The absolute best.

Brendon has been an invaluable resource during my undertaking of better understanding my current…read morehome, auto, condo, and commercial insurance, and determining the most appropriate coverage moving forward. He has responded quickly and thoroughly to my numerous emails, and has participated in three virtual meetings with me. He's very informed on not only State Farm, but other insurance providers, and I appreciate his honesty when comparing/contrasting them. In addition to being trustworthy, responsive, and knowledgeable, he has an excellent communication style: direct, to-the-point, and not at all condescending as he addresses my barrage of questions.

Highly recommend Brendon for your insurance needs. He and his team couldn't be better.read more

I worked with Ali Kohler on a handful of items regarding the management and transition of a few SF…read moreaccounts. She worked diligently to assist me and I truly appreciate her efforts.

I am a loan officer, and as such, work in close contact with many insurance Agents. Max has done a…read morefantastic job with many of my clients for years, and ultimately earned my own personal policies as well. He is very down to earth, and likable. He is very responsive, and always makes my clients feel important. He is always competitive in price, although maybe not the absolute cheapest. However, it is worth $3/month to me, knowing I wont be calling an 800 number if my home burns down and my family is devastated.

Signing up for Medicare (A&B) is easy. Shopping for a Medicare supplement and drug coverage plan is…read morenot. I spent hours trying to get answers to simple questions, and still, insurer representatives did not understand what True Out-of-Pocket costs were, that having creditable coverage prior to Medicare affects coverage for preexisting conditions, and more. Fortunately, I found Laura Kogan at The Health Insurance Shoppe who answered my questions, enabling me to get exactly the coverage I needed. Plus, she was a pleasure to work with. My only regret? Not starting with Laura to begin with. Highly recommend!

My husband and I have been coming here for many years. We have been patiently guided through the…read moremany changes in health insurance and Medicare. The team are expert in their knowledge . Highly recommended!

I've been a customer with Andy Tom AMFAM agency for a few years and I must say that this office has…read moresatisfied my insurance needs to the fullest extent. Claudia just converted my Life insurance policy to a new life policy that puts me and my family at ease. Her knowledge, excellent customer service, politeness, honesty and integrity for the business truly goes above and beyond. I'd like to personally thank Claudia, Andy and Priscilla for being amazing at what they do. Thank you AMFAM and thank you Claudia for your service!

I've worked with Andy Tom agency for more than a decade. His office staff Claudia & Priscilla…read morealways courteous and professional and get the job done. Expertise and knowledge in any type of coverage, vehicle, home and life. Keep up the good work, GREAT TEAM

Brian Nondorf's help was a true lifesaver for us after a disastrous flood in our house. He…read morepossesses detailed knowledge about all aspects of the steps we needed to take, including negotiating with the insurance company, demolition, and reconstruction, and his generosity with both his time and his expertise were unique in our experience. That everything turned out well in the end is due almost entirely to Brian! (Though my address is listed above as San Francisco, we worked with Brian in Chicago.)

I wish we had done more due diligence before working with MLM. Unfortunately, after a traumatic…read moreevent a normal reaction is wanting to act as quickly as possible to resolve the issue. And MLM preys on people in these situations. We had a fire in our building in March 2022 which displaced all units. The majority of insurance cost was going to be covered by the HOA insurance policy, which is why the unit holders agreed to work with the same company, MLM, to represent our interests. Mark Musick owns MLM and other businesses related to loss management, one of which is AEmergency Services which packs up, cleans, and stores belongings. So AEmergency came in and boxed up all of our stuff - and the price to pack and store our belongings totaled more than $17K! In this invoice, they added an extra day of work that never even took place - the first of many items MLM didn't document accurately. Now getting to the demo. MLM did not submit the paperwork needed to get a building permit until July, which was then granted in August. So 4 months after being displaced and the permit to start demo was issued. You'd think the demo/construction would finally begin - wrong. We returned to Chicago in September and came to see that absolutely no work had been started. Only after I had to call Mark personally did MLM start demoing in September. After months of back and forth over phone/email, his team was finally working on rebuilding. We had to go to our unit every day to check on progress or else NOTHING ever got done. One day my husband went over to the unit and Mark's team was sitting in our living room watching the world cup ALL DAY. I called Mark after being, at this point, frustrated and was told by him that it's like the superbowl and this was normal. He then called my husband and said "your wife just called me in hysterics and we need to talk 'man to man'". This will be the first of many sexist remarks/actions made by Mark throughout our working relationship. Another piece was the money - because we were buying materials ourselves and working with our own contractor for finishes, we needed the money that was owed to us for materials/labor from MLM that they received directly from the insurance company. We know it is work to go through each line item for everything that is paid out, but that is LITERALLY THEIR JOB and what they were paid to do, and they were incompetent at it. We spent more than 30 hours of our own time reviewing the documentation they sent us to go through each line item they owed us money for. We always found mistakes and money they were hiding from us. Which brings me to the worst meeting we had with Mark and Brian. All the emails and calls back and forth were going nowhere, so we set a date to go to MLM's office to finalize the amount they needed to cut us a check for. The difference between the money Travelers gave MLM and the money MLM said we were getting was over $10K and MLM refused to explain why. After 15 minutes I asked one question on why they don't keep receipts for trash disposal and Mark immediately became angry and belligerent. After Mark started getting angry I asked him - sarcastically - if he'd like me to leave so he could stay and talk 'man to man' with my husband and Brian alone. Mark verbatim said 'it's like talking to two women anyway' and Mark proceeded to leave the room. My husband told him to return so we could finish the meeting and get our check. Mark then tried to PHYSICALLY get in a fight with my husband in the lobby of his business. After all of this, Brian sat with us and we were just so distraught and upset at this point we took the check and left. So to summarize: MLM is an unprofessional company that takes on way too many jobs and will never make you and your home a priority. Mark Musick is sexist and one of the worst people I've had to deal with in a professional capacity. You will spend more time yourself having to deal with them than they are worth 'saving you time' working with the insurance company directly.

I have been using Kane insurance for several years now. Jill Andree has been servicing all my…read morepolices which includes workers compensation, General Liability, property insurance polices and etc. She has been very diligent, attentive and provides excellent customer service especially when I need certificates or quoting my renewal polies. I highly recommend calling and asking for Jill.

AAA Car Care is a complete joke. I brought my car in for a repair; paid good money, and drove away…read morewith exact same problem. I was driving on the expressway when all of a sudden my car shut off; a big semi truck was heading my way and didn't see me. Luckily, the semi truck swerved but it could've caused me and many others to be in serious danger. THEY KNOWINGLY SENT MY CAR HOME WITH THE SAME ISSUE. If you were to tell me they just sit around all day instead of working on your car I would believe you 100%. This company is a complete joke. Don't waste your time or money.

After leaving my prior job, I was in need of short term health insurance. I began working with Ryan…read moreat Illinois Health Agents and from our first conversation, the professionalism that I received was second to none. He was able to create a plan that catered to my insurance needs and he ensured that all of the details were perfect. I recently had to visit urgent care; I was concerned about only having short term insurance and the cost that I may have out of pocket. I reached out to Ryan and he reassured me that all services would be covered. The plan that he set me up on covered everything! I highly recommend working with Ryan; he truly cares about his clients and I could not be happier to be working with such a great agent.

Mike Desonoyers stole $500 from me. I had given him my credit card information to pay my new…read morepremium. I am now finding out he also paid himself $500 without my consent. The website states their services are free. Mike refuses to return calls/emails. I have reported him to the BBB and will take further action if necessary.