I've used Ricci insurance now for over 6 years. Started as auto, then in 2021 I became a real…read moreestate investor and brought them that business. They have moved beyond just great insurance team, to crucial part of my strategy and network. I couldn't give a higher recommendation for a team that: - knows their role as experts - is extremely responsive - really really cares about the relationship

I have had nothing but great experiences with Ricci Insurance Group in the six years I've been a…read moreclient. Most recently, Ashley Napolitano proactively worked to find us a lower premium on our homeowners insurance before we could even think to ask. Kudos to Ashley and the whole team at Ricci Insurance Group!

I would not recommend using this group as they can be very deceptive in trying to get you to bundle…read moreauto and home insurance by making you to believe you have home insurance through them and then a couple weeks later after you have switched saying their underwriters did not approve the home insurance. They do not have good communication, especially the team lead, Ashleigh Sluder.

Great staff!!! I was impressed by the way I was treated, I will be conducting business with them…read morefrom here on out.

I got 2 tickets and 1 accident this year. Accidents not even caused by me and I got a quote they…read moretold me $750 for deposit and $650 per month for 1 car ‍‍

Highly recommended. Knowledgeable, fast and professional. They handled my bond and insurance needs…read moreat a very fair price. I look forward to a continued relationship with this agency.

This guy is an incompetent idiot and should not be trusted to handle your insurance policy. We gave…read morehim information to submit to the insurance company on January 21st and he told us, "I'm sorry, it fell through the cracks, and I am going to "try" to fix it before I go on vacation next week." That was on Friday, February 12th, 2016, almost a month after we sent him all of our information. Now, our policy is in cancellation status and we have to fix this again because of his incompetence. Please don't trust him to take care of your insurance.

From the owner: Contact my Agency to get a Quick, Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. My dad always told me, "The early bird gets the worm." To me, that means working hard, being prepared, being on time and knowing your craft. I've always believed you can make a huge difference in people's lives if you just ask the right questions, and that's what I try to do every day at my agency.After receiving my bachelor's degree from the University of Florida and my master's degree in Sports Management from Barry University, I began representing Allstate in 2012. I took over the Orange Park, Florida, agency when my mentor retired in 2015. I love being a dad. My wife of 13 years, Jennifer, and I have two sons, Trevor, 12, and Elias, 8. We enjoy watching the Jacksonville Jaguars as well as AA minor league games and going to South Beach Park in Jacksonville Beach. Our agency, specializes in automobile, homeowners and life insurance. I work hard to be an Allstate representative to customers in my community.

Luke was extremely professional, thorough and knowledgeable…read more He was patient and calm as he answered all of my questions. Thanks to Luke my experience in switching auto insurance from a different company to State Farm was very smooth.

Hard pass.i waited almost 2 months to receive my homeowners refund which they mailed to my address…read moreof which the property had been sold. Also when I signed up for an auto policy i waited almost 2 months to receive my insurance card that I like to keep in my vehicle. I called repeatedly and explained that I wanted a physical card for my wallet. All I got was the run around. Unlike a good neighbor, State Farm was not there. Poor service to say the least. Next!

I have my cargo and GL with Jax City and if you want somebody who's prompt and that understands…read morewhat your looking for then this is the best place Brandy and Leah have been helping me for years and they're always quick to respond and me having a business there are always some new regulations and I know it would be hard if they were not to go above and beyond to help me They're always busy but seems like they can do so much at once I highly recommend them to everybody Brandy and Leah I can't thank you enough and I always tell you that

After particularly horrible insurance experience a friend recommended Leah to me and I absolutely…read morelove her and Brandy. They are patient with my lack of computer skills and are always responsive to my inquires. For example,as hurricane Irma headed towards us I asked Leah to send electronic home insurance information and even though I am sure they were swamped I had my response in 24 hrs. I have moved my auto to them as well and could not be happier. If you want great customer service this is the place for you.

I am new to the area and was an quoted extremely high premium for my auto insurance. Fortunately,…read moreI read the great reviews of Jane Collier and contacted her. The great reviews were right on! I could not imagine getting any better service from any insurance agent- NEVER had such a wonderful experience!!

After I had a really bad experience with another insurance company (several failures to follow…read morethrough and an incident suggesting fraud was "ok"), I reached out to Collier Insurance. I cannot emphasize how refreshing it is to work with an agency that puts integrity first. I appreciated the knowledge of the market and the commitment to help. The service was fantastic. If you need insurance, Collier Insurance is a solid option and I highly recommend this company.

I'd give this company zero stars if I could. I am writing this on a Wednesday morning. Last…read moreFriday afternoon I called - as a potential customer - looking for a quote on homeowner's insurance. I was told that only one person could help me, and that she was out until Tuesday. I left my name and number and was told to expect a call. Yesterday came and went. I called back this morning and reached "Pam." She had a very demanding attitude, and put me on hold twice before even getting to the business at hand. She asked/demanded if I wanted a quote from her - or not. I told her I was wondering if she was going to apologize for no one returning my call, and she stated "No, ma'am, I am not." I cannot imagine the difficulties I would have with this firm if I purchased their product and then had to make a claim. I wanted to deal with a local business, but certainly not with Pam at Bush-Thompson. She sounds hideous!

I am greatly disappointed in the lack of service in regards to obtaining a quote on both auto and…read morehome insurance to compare with my current policy. In July, 2017, I talked with Patty at the Orange Park office and I followed up by emailing my policy coverages and accident history to her per our phone conversation. Never heard a word back. Seven months later, in February, 2018, I utilized their website in submitting a request for both homeowner and automobile coverage. I waited 5 days for a call which never came. So I called the office on Friday Feb. 23 and was transferred to Patty. Left a voice message requesting a return call, which has not occurred as of March 3. I can only surmise that this company does not either want or care about potential new business. Possibly, either the emails or submittal button on-line not working properly are the culprit. Whatever the case, the system is dysfunctional from technology to the human element. A rating of 1 is a stretch, it should really be zero if that rating existed.

I gave them two stars because at least someone did call me. Unfortunately, I was driving at the…read moretime so I couldn't give him the VIN numbers of my four cars and other information he needed for a quote. I asked him to send me an email with his needed information so I could get it for him at my first opportunity. No email. I sent an email to follow up with them .... crickets. Business must be good to alienate prospective customers.

Amazing team! Professional, diligent and all about their clients. Highly recommended!read more