I've continued to return to the Vincents for our pcp needs…read more Both doctors have great bedside manner, and when I took in my sick kid yesterday it was no different. Dr Estelle was kind and patient. The office staff are also very compassionate and helpful, whether on the phone or in person. Overall a great practice and I highly recommend.

After being with the same primary doctor for over 20 years, I was a bit nervous about making a…read morechange. Thankfully, my experience with Dr. Vincent has been excellent. He made the transition smooth and comfortable, and I feel confident in my care. I highly recommend him.

I have been going to this urgent care for some time now and every time I have been there it has…read morebeen a great experience even though the reason for being is not the most pleasant one. Dr. Azeem has always been amazing with his care. This is the only urgent care I go to even though I do have Kaiser but again his care and service are the best. Thank you for all the hard work you do Dr. Azeem.

I had a very disappointing experience with Dr. Azeem. I went to this urgent care for multiple itchy…read morered bumps that I believed were insect bites. He diagnosed the condition as contact dermatitis and prescribed oral antibiotics and oral steroids for one week. He also advised me to pay $250 in cash instead of billing the visit through my insurance, which made me uncomfortable. Because I was concerned about taking these medications without being certain they were necessary, I later consulted a dermatologist. The dermatologist diagnosed the condition as mosquito bites and advised me to use hydrocortisone cream. The bites healed within approximately three days with the topical treatment. I understand that medical opinions can differ, but I was very concerned that I had been prescribed oral antibiotics and steroids when the dermatologist determined that only a mild topical cream was needed. Based on my personal experience, I would not recommend this practitioner.

There are a lot of useless urgent cares out there. This Office is not one of them thank goodness!…read moreThey are efficient communicative and friendly. My daughter was sick and on a Saturday we were able to get right in. The PA was getting ready to go on lunch so they were very upfront with the weight which wasn't that bad at all. The office was clean and the physicians assistant was very efficient and did not do any unnecessary tests. We were in and out so fast with exactly what we needed. I highly recommend this urgent care and I'm very satisfied with our experience.

I've had a bad case of stomach flu for 4 days straight. I ended up calling AFC on 07/16 morning and…read moreasked if there was a wait. They advised that there was no wait at that moment but wasn't sure about later on, which I understand. Got there approx 20 min later and it was pretty empty (thank goodness) and the process was pretty straightforward with the medical staff being super nice and knowledgeable! 100% recommend for non-life threatening medical issues!

Not a pleasant experience at all. I've had this doctor listed as my primary care physician on my…read moreinsurance card for over two years. I called the office today to schedule my annual physical check-up, and the doctor himself answered the phone. He ran my insurance information through the system, and after verifying all the necessary details, he informed me that he is no longer accepting new patients. This is beyond ridiculous, and I wish I could leave a zero-star review for this unprofessional practice.

Dr. Ou has been my primary care physician for years. He listens and cares so much every time with…read moremy concerns and problems. I don't think I can find any doctor so respectful and knowledgeable. I always appreciate his office staff, they are also so helpful.

First time at this clinic. Omg worth the drive! with in 10min. I was weight, blood pressure…read morechecked, and had a room! the front desk super on point, the doctor truly listen to my concerns he is super kind, well mannered & respectful. Found my forever doctor. Few meds/ lots of lab test request and mammography.. I feel well cared... THANK YOU

This has been the worst experience I've ever had with a medical clinic…read more The customer service is extremely poor and unprofessional. The front desk staff and management appear disorganized, and basic communication is severely lacking. I experienced confusion, delays, and a complete lack of accountability. Patients deserve respect and clear communication, especially when it comes to their health. Unfortunately, that standard was not met here. I would not recommend this clinic to others.

I had been Dr. Rasha Solomon's patient for years and put up with the nasty temperament with the…read morenurses and front staff because I thought she was a patient Dr. who listened. I hadn't seen her in quite some time and went in to follow up on a diagnosis I had received in the hospital. I wasn't dressed like I normally would be. Had on a sweat suit. Have no idea if that had anything to do with the level of condescension I received. But let me tell you. She smirked and asked me questions as if she were challenging me. I was in so much pain and the way she spoke to me hurt at a level I can't describe. I won't ever set 1 foot in that horrible office. I guess she's made enough money, lost her zeal, whatever the case there is absolutely no excuse. Done. Happy to take my hard earned dollars elsewhere. I found a primary care physician who is much more thorough with a kind demeanor. Someone who takes patient complaints and pain seriously.

First of all, I just have to say that this review is not really about the doctors or the support…read morestaff in the office. I've been going to Dr. Shirley Chung and Dr. Rasha Soliman for years now, and they are absolutely wonderful! I love them as my doctors, and they have always been pretty attentive, listen well, and give me sound advice whenever I have a medical issue. The ladies in the front office as well are very kind, cordial, and friendly. I've only had one issue with one of the receptionists, but once in 8 years is a pretty good track record. Overall, everyone is friendly, and I would definitely recommend these doctors to anyone in the area who's seeking medical care. The ISSUE with this office is that you can barely get a hold of anyone! Don't call this office if you're actually very sick and need to be seen. I have lost track of the many times that I have called this doctor's office and hardly ever get someone on the line. It's like playing Russian Roulette. You don't know what you're going to get! Most of the time, I just get the automated answering service. Nobody hardly ever picks up the phone...even during the "open" hours! And then, they have lunch hours where nobody is available to pick up the phones (fair enough), but even when you call and leave messages, most times nobody even calls you back! I love this doctor's office, but it's just VERY hard to reach someone in order to be seen. I don't know if they need a better answering service, or if the ladies are just swamped in the front office (I doubt it, it's not like this doctor's office is ever crowded when I go), or if they're just not hearing the phones or what. But I almost feel like they need someone who just simply answers phone calls, and that's it. I've even considered looking for another doctor in the area because as a patient I feel like I'm not valued or important when I call a doctor's office and nobody picks up the phone, and even when I leave a message, I hardly ever get a call back (20% of the time I MIGHT get a phone call back). Overall, great office, great doctors, friendly staff, but what good is any of that if you can't even reach someone to make an appointment! :(

I don't usually leave reviews, but I really wanted to for this visit. Everything moved quickly from…read morethe moment I walked in, which meant a lot because I was panicking. My throat was swelling, I could barely speak, and it was becoming difficult to breathe normally. I didn't catch the name of the woman at the front desk who checked me in and gave me my injection, and I'm sorry for that. She stayed calm, explained everything clearly, and treated me with genuine kindness when I was scared. Dr. Amrit Dillon came in quickly, took my condition seriously, and after the injection he came back more than once to check my swelling and make sure I was improving. That extra attention really gave me peace of mind. Everyone I interacted with was kind and professional. What may have been routine care for them meant a great deal to me as a patient experiencing these symptoms for the first time. Thank you all for taking such good care of me.

I came here for ear check up and the doctor really helped to alleviate my ear pain…read more Would recommend in diamond bar to come here highly recommend

I'm only giving the 3 stars due to the front staff personnel. I've been in healthcare for years and…read morewhen the attitude is given by the front desk, it just ruins the vibe for the whole visit. It's my first time here, I try to get to the location and due to some insurance mishaps my appt location and time had been changed a few times. I arrived to the Crossroads location and quickly found out I arrived to the wrong one. Rushed over and even CALLED the front desk to let them know I was arriving late as a courtesy. As I walk in the front girl screening the appt just started repeating over and over how I was late and the tone was just annoyed right off the bat. Even another lady trying to come in was given attitude so quick too, but watched her as she picked and chose who to be nice to when walking in and out. ON TOP OF HAVING A WHOLE CONVERSATION ON HER CELLPHONE IN THE LOBBY out loud in front of us. Luckily they took me. Accepted my insurance and payment, the girls behind the window were a little nicer at least. The back office staff , especially the girl that took me back was much more pleasant. The conversation was there and the overall vibe was better from her. Finally seen Dr Baez. Super pleasant. Still took me in for my rather short 5 min visit and I was very satisfied. Point being, you can tell when you enjoy your job and when you don't. People can too.

Arrived early for my appointment, checked in and saw people coming in after me being attended to…read morebefore me. Waited over an hour after my appointment. This place is unorganized.