The type of care I received was for allergies, hives and sneezing. My first time there was to meet…read morewith the PA not the doctor her name is Mercy at Yolanda Grady's office in Chino. The office wasn't very clean and the staff was helpful but when the PA walked in with lap top on hand she totally disregarded the reason I was there. So she went on to ask questions about my medical history and family. For a good 30 min of being drilled she suggests a Covid shot, Shingles, Tetanus, Pneumonia and a referrals for bone density mammogram, colonoscopy etc. and the list goes on and on. I said to her that she was overwhelming me and I wanted to address the reason I was there. She continues to check my teeth and tell me I have a cracked crown WTH???? I wanted to run out from there finally I got her to request an injection for my allergies and she said "Any over the counter medications will do Claritin, Allegra Hives" to keep taking them. It was an awful and stressful visit I never met the doctor but she thought she was. I will not be returning to that office again. I thanked the ladies at the front desk for their help but beware walking past that door.

The most unacceptable HMO insurance healthcare medical group you will ever encounter. They held up…read moremy referral to see a specialist for weeks . Still are in fact as write this review . I have Blue Sheld insurance that I pay monthly HMO. Primacare medical group said I was termed out canceled which is a absolute lie. They refused to help me until their computer fixed the mistake. Lazy !can't override something to help someone make a simple DR appt to see a specialist. How dare you hold someone hostage from getting medical care. Amazing you can't get real customer care service these days. They actually let their technology control them! Completely sickening and unacceptable. I made sure my primary care physician knows what kind of medical group they are dealing with and it's left in their hands unfortunately. Rude people and even the supervisor was bad.

Very caring took her time The staff was very nice and caring…read moreI would recommend Dr Stockford to anyone looking for a female doctor Clean office

Dr. Stockford has been my GP for over 20 years. She is easy to talk to, quick to listen,…read moreknowledgable, and trustworthy. She is pleasant, thoughtful, and kind. Rosemary, her nurse, is wonderful and authentically cares for the patients. They make a great team.

The staff at this location are friendly, professional, and welcoming. My only concern was the wait…read moretime. Despite having an appointment, I waited about 15 minutes to be called back and another 20 minutes before seeing the medical assistant for a simple medication refill. While I was waiting, another patient became frustrated because they had checked in through the mobile app. The front desk staff, who were very kind, didn't appear to be aware that online mobile check-in was an option. Addressing this process could help improve efficiency and reduce confusion for patients. I was also concerned about patient privacy. The walls seem very thin, and conversations from nearby exam rooms were easy to hear ( very loud), which may be an issue for patients who value confidentiality. Overall, I had a good experience, and with improvements to wait times, the check-in process, and privacy, this office would be even better.

This place is a joke. Made an appt for my step sons care, whom they could not provide care for…read morebased off of them LYING and saying there was no consent on file for me to bring him. I immediately called customer service to verify and their own customer service person from the call center said there WAS in fact a consent on file. I am confused?? Then the ladies who work there are like ready to deny deny deny and not help. I arrived late, yes, but them not giving me any help for my son is crazy. The funny part is they have a sign that states they don't tolerate "aggressive behavior" so they must do this often to a lot of people lol I also have a picture of the trashy looking worker who is a liar! And did not help and are very rude and inconsiderate. DO NOT come here.

I don't know who took over my family medical group Which has…read morebeen my group for many years With just one phone call I can tell the business has changed and not for the better. First they stated they don't take same day appts Then another girl came on the line and asked me all the same questions and stated they don't have any openings Then she repeated my symptoms all wrong I corrected her and she stated no openings at all said I should go to urgent care There was no customer service No business etiquette No care in their voice Just matter of fact . I guess now will be the time to change since my insurance has dropped my primary Sad sad sad Never been treated this way there

Visited 7-1-26, 10:30am and one of the employee was so rude and inappropriate. She wasn't able to…read moreprovide the service I needed, which was very simple.

I had to come here with my daughter who was sick. Upon arrival every seat in the waiting room was…read moretaken and several people were standing up waiting. I one was at the reception desk, but she soon arrived and was very nice and polite. Even though there was a lot of people waiting, it only took about 30 minutes to been seen. The care staff were very friendly and helpful. They addressed all my daughter's health concerns.

Do not go here. They told me they were in network (I paid my copay) and then over a year later said…read moreI wasn't in network and charged me $350 without warning and they didn't allow any leeway with the charges. Billing is very heartless here. The care and wait time at the actual facility was fine, but not worth a total of $420 for two visits, I could've went to the ER and paid cheaper.

Dr Li is an excellent doctor who provides excellent care. She is thorough and spends the time to…read morereally listen. She has been our family's primary physician for a long time and I trust her completely with our health. Her office staff have been prompt, friendly and always helpful.

I'm no longer dr Li's patient because she had to down size, but I just wanted to leave an overdue…read morereview. Dr Karin li is such a great doctor, one in a million! She is very knowledgeable and always willing to find different ways to help. As I got older I became alittle neurotic about my health and she took the time to explain even the most far fetched fears I developed reading online. I will miss her! It's hard to find great doctors that that can provide such good care.

Everything went great like always! I love Dr Raimel, it's so hard knowing my son who turns eighteen…read morenext year won't be able to see her anymore! His been coming to her since he was baby! She was also my nephew and Goddaughter's dr, I recommend her 100%! Office is always clean and the staff always welcomes us with a smile! I will miss them!

I love this office. My sister was a patient here and I brought my baby here once she was born I…read morelove the office. I'm not too picky on which provider I see because Dr. Rai and Girly are so amazing! The staff is amazing! They always manage to fit me in and I have no issues getting my baby in when she's sick! 10/10 recommend.

First time at this clinic. Omg worth the drive! with in 10min. I was weight, blood pressure…read morechecked, and had a room! the front desk super on point, the doctor truly listen to my concerns he is super kind, well mannered & respectful. Found my forever doctor. Few meds/ lots of lab test request and mammography.. I feel well cared... THANK YOU

This has been the worst experience I've ever had with a medical clinic…read more The customer service is extremely poor and unprofessional. The front desk staff and management appear disorganized, and basic communication is severely lacking. I experienced confusion, delays, and a complete lack of accountability. Patients deserve respect and clear communication, especially when it comes to their health. Unfortunately, that standard was not met here. I would not recommend this clinic to others.

Dr. Lopez is an amazing OBGYN he listens to you and cares about your health and the health of your…read morebaby. The office staff is amazing they always help you and make you feel welcomed. Dr. Lopez took amazing care of me and my babies for both of my pregnancies

Hi everyone, I just want to say that Dr. Lopez is amazing!! Very caring, on top of everything! And…read morethe staff is incredible! Thank you everyone!! Highly recommend! He delivered my daughter, she was a preemie. Everything went smoothly!! Thank you again Dr. Lopez!

Took two hours for the doctor to see us. We showed up early to our appointment, but…read more... The doctor was super kind and took time when seeing my husband. He was the best part of our experience here.

Ever since it changed from vista medical group the service has become horrible. I called Sat…read morebecause I was out of blood pressure mens and they are now closed on Sat and Sundays. Called Monday 7 times ...at 9:58am 11:10am 1215pm 1:22pm 1:58 pm1:59pm and again at 2:30pm then drove there to se if they went out of business. Walked in and was greeted. I asked if they're phones are down? The lady at the counter with (with a smirk on her face said that they go to lunch at 12 and I told her ive calling since 9 th8s morning. She'd said that they are short staffed. M8nd you I saw 3 ladies up front like usual. She said she will send a message to the practioner on duty. And told me its been awhile since they had seen me that they need to see me so I made an appointment on Thursday just need a few pills to get me by. Said they would let me know. No call Monday called them today Tuesday with much higher blood pressure and they said they pass it through seeing I have an appointment in two days. Called cvs and nothing has been placed. Called them back and they said they can't prescribe me anything. They dont care and dont try to take care of situations that is life threatening. Will not spend another dollar there again. HORRIBLE!!!!!!