I've used BHT for twenty years. Unparalleled in his knowledge of Europe and exotic destinations…read more Dana has been everywhere, even Afghanistan. ( who goes there?)

Very friendly and reliable and quick also reasonable!!!! What more can you ask for???read more

Since we moved to Clinton, we've used this family service many times, to and from the airport and…read moremore. Jackie and her family are always prompt, efficient, friendly and affordable. To the point of asking if you'd like to stop for food, at a dispensary, whatever you need! (She even offered a napkin when my daughter had to make an urgent stop behind a dumpster!) James, her son, picked us up after a bachelorette and he was subjected to a lot of nonsense, yet was totally good natured the entire wild ride. Clinton Livery has NEVER missed a pickup, or made us late for anything. We also hired them to bring people back and forth to a wedding and it went incredibly smoothly. They are the best!

It was anything but an enchanted memory .We booked a family cruise for 13 people on Royal Caribbean…read more.We had many issues on board with false charges and denial of prepaid services. After returning home we informed enchanted memories and was told to fight all charges with our bank and RCC which we did and spent hours and hours building a case.Enchanted memories was unable to provide us with any receipts or documentation to help support our case and RCC would only provide a final onboard statement which was basically a grand total so all that was offered . We asked to meet with Vince to discuss this problem and instead Marie came, her suggestions actually worsened the problem , we asked for an additional meet to provide them more additional information that we have. Thay have basically blown us off. Their answer to a Customer who spent 30K through their business was to offer a $200 credit towards the next trip we book through them as if we would actually use them again. Do yourself a favor. Book a cruise yourself stay away from Enchanted memories

I'm struggling to write this review. There were a lot of great things about the trip (and…read moreaccommodations) and a lot of things that were beyond what the travel agency had any control to fix (delayed flights). And then there were things I just didn't understand the rationale and (my fault) didn't question it. We also typically don't work with travel agencies so for my immediate family it was a very steep learning curve to know what questions to ask, (or when they needed to be informed of things if travel logistics changed.) Very thankful for the agency setting up the courier vans for our family of 8, this was something I definitely appreciated them coordinating a lot. The hotel choices overall were great (Catania and Taormina high marks). Hotel in Caltigirone was good too, great breakfast spread. The Positano hotel was ok, it advertised a fitness center but we were told none existed and the tennis court was overrun with weeds. In hindsight, if I fly with my elderly father again to Positano, we will need the agency (any agency) to understand hotels with lots of stairs are difficult - this was also something I didn't realize was even a problem until we were at the property overseas and also seeing during the trip how he was having a hard time with stairs. The private tour through Positano was **great**, the driver would drop us off, we would shop and eat then get back on the bus. The agency team and our in country contacts overall were really great to work with, very patient with my core family and very understanding and accommodating when we had to make adjustments to the scheduled plan (ie teenagers shouldn't go to a winery, cancelling a boat tour because it would be too much for my kids and father to endure, etc.). They were super on the spot finding my father, brother and SIL another hotel because the one that was initially booked didn't look like the pictures (and was extremely sketchy and my dad didn't feel comfortable being there. Also I heard the staff was extremely unhelpful). I would expect the agency's in country team view the properties themselves if it's going to be on the list of recommendations, and not go by the hotel website pictures. What I didn't appreciate was 3 flights to get to our destination from my point of origin. In my own searches we could have gotten there with two flights on my airline of choice and it baffles me why the agency made these choices. It was $2,200 more on an airline that was absolutely terrible and 3 of my flights were late throughout the trip. But again (my fault) I didn't look closely enough and didn't speak up until it was too late. Next time I will book my own flights. I didn't realize I needed to scrutinize the itinerary so much overall, but my experience travel agencies is very limited so this may be standard practice or expectation of customers. I don't know if this was in control of the agency or not but it seemed odd we had to fly to Rome in order to get to Naples from Catania. It might be there are no direct flights anywhere offered, however we lost half a day traveling and flight delays caused a lot of stress for my family because we were literally sprinting through Rome's airport to make our connecting flight. Overall, they were really great helping us with ground logistics, very patient with us, very accommodating when we had to change last minute and for the most part the hotels were solid choices. My 4 star ranking is due to the 3 flights to and from Europe. Next time I will book my own flights but would consider using them to book hotels and ground transport.

Never stepped foot in the office and I still love them! My now husband and I were in the middle of…read moreplanning our wedding and the last thing I wanted to do was start researching prices for honeymoon stuff! We knew we wanted to go to the Dominican Republic where both our families are from but didn't know how. I reached out to Empire travel and spoke with Joan! It was hard for me to pick a day and time to meet face to face because of work for me so Joan suggested we do it all via phone and email. I told her what I wanted and what we were looking for and in a very short period of time she provided me with some affordable options! Needless to say we had an amazing time in the DR and I also got the chance to see my great grandmother. I like to think that Empire Travel had something to do with the fact that I had the chance to see her for maybe the last time AND gave me the chance to have a wonderfully relaxed honeymoon with my now husband! I definitely recommend this agency to everyone and will most definitely use them in the future! :-)

University Travel…read more My family and I have made our travel arrangements (almost exclusively) through University Travel for many, many years. There's a reason we keep coming back! My latest trip was a birthday gift. I chose the spot: Morocco. Morocco is an odd mix of the modern European and the medieval. It's a tough spot to arrive at cold, with beggars, hustlers and dishonest cab drivers all about. Starting with a pre-arranged 45 minute car ride to our hotel, we were taken through the foreign throng with ease and comfort. Our driver was waiting at the airport terminal exit (with a large sign for us) and took us to the swank Marriot Casablanca (with a stop for coffee and cash exchange at my request). Petra's itinerary worked out perfectly. The next day, a first-class train ride up the coast from Casablanca to Tangier was a treat. All of our tickets: Car hires; train tickets; hotel vouchers; and our Air Canada flight tickets (Boston/Montreal/Casablanca) were arranged in order in a convenient envelope, with a printout of our itinerary as well. Restaurant and shopping recommendations were provided and proved to be helpful. The hotel in Tangier, Grand Hotel Villa de France was a gem. With a patio view over the Strait of Gibraltar (Pillars of Hercules, visible in the distance) a first class restaurant, excellent concierge and chamber services, a clean swimming pool with gorgeous tile mosaics, the place - while clean and crisp - was loaded with Old World charm. And not expensive. It was easy to plan the trip, as Petra formed our arrangements according to my wishes, with invaluable advice and suggestions added on. She made it look easy. But that's the mark of a real pro.

A dream vacation to Hawaii eas nightmare free thanks to Petra! She listened to our ideas and…read moretranslated them into a beautiful reality. Great insights! You may ask why use a travel agent in an age of Travelocity and Orbitz? Five minutes wit you'll have your answer.

When we bought our new motor home, the RV salesman threw in a free one year membership to thousand…read moretrails, so this was our first experience with an affiliate campground. The location is not too bad, considering it is just a mile off the highway and surprisingly you can barely hear highway 84. We arrived somewhat late on a Friday night, about 8 pm for a planned 2 night weekend visit. It appears the owners spent a lot of time on the entrance, signage and a guard house, but that is where much of their spending seemed to stop. Although our experience with the staff in general was pleasant, our first impressions almost made us turnaround. As we pulled up, we were asked if we had been here before and when we said no, a loud audible sigh and head shaking ensued, directions were given and another sigh when we asked for a map. This is not really the greeting I would imagine was envisioned by the owners when weary travelers arrive at your campground. One of the very odd things about this place is their reservation system or lack there of. Although we made reservations on their website, the staff member literally brushed it away when I handed it to her and only wanted our membership card. It continues to get more bizarre as the staff has absolutely no idea what camp sites are open and which ones are occupied. Therefore, with my newly acquired map, in the dark and not knowing who occupies what site, my wife and I slowly traveled the campground staring out the window for an open camp site, hoping that we found one, which we eventually did without the aid of any staff member. The site itself was pretty good and overlooking the pond, in comparison to the ones that were stacked together in the open field area, which nearly caused me to just turn around and head up to Jelly-stone or the nearest Walmart. I am glad we didn't because it turned out to be a great weekend and great weather. The campground is only 4 or 5 miles from Old Sturbridge Village and we took advantage of that by riding our bikes to see the museum. We will likely not return to the site due to the lack of a true reservation system and the way each site is stacked on top of one another. It is just too much of a gamble on getting a crappy site, when you are traveling long distance.

Crowded and dirty! Sites are packed on top of each other. Our site was littered with cigarette…read morebutts, bottle caps and other debris. Other grounds had wrappers, juice boxes and handy wipes. The showers had chipping paint and puddles of water / mud. Quiet hours weren't monitored. Loud music traveled from site to site.