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    Chrome

    3.2 (42 reviews)
    ModerateHair Salons

    By appointment only

    Services - Chrome

    Haircut

    Chrome Photos

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    apparently "thinning" means cutting chunks from the side of my head
    Madison W.

    This is long...but very informative of the way this place does business and treats customers. I asked the stylist Bailey for a trim and thinning. Well, the shears didn't just thin out my hair - literally chunks of my hair were cut off. I was horrified. Bailey proceeded to tell me it's supposed to look like that. I've been thinning my hair for as long as I can remember, and it has NEVER looked like that. She got her manager, Dana, for a "second opinion." Dana tried to fix it, still I never received any kind of sympathy or apology. I was told that these things "just happen sometimes." Dana was also very aggressive, never let me speak, and never offered any kind of compensation. Before leaving, I was made to believe it wasn't a big deal and that I was overreacting. About the chunks of hair missing from my head. :) Dana, the manager, said she "fixed it", but after getting home I went through my hair and saw there were even worse than I thought. I was pretty upset, so I went back today to see if something could be done. The receptionist, Vivian, was extremely sweet and understanding of my situation. Exceptional customer service from her! 5 stars for Vivian - give her a raise, somebody! Vivian, you rock!!!!! But since Dana dealt with me yesterday, she was called over. I heard the same remarks from Dana as the day before. I was overreacting. I asked the stylist next to me when Dana walked away what she thought...and she agreed with me. Sigh. Anyway, Dana told me "sometimes shears malfunction." I guess as a customer, I'm supposed to care about shears malfunctioning. When I explained to her I didn't in fact care about shears malfunctioning, she walked away from me and processed a refund - which is great! What's sad is this whole situation could have easily been taken care of and I may have even gone back in the future, but the customer service I received from Dana was so terrible. She was so rude and made me feel like it was my fault I am missing chunks of hair. Unfortunately, I'll no longer be going here or recommending it to my friends after this experience. Thanks for reading!! Hope this helps you in your hair salon search! :)

    Elise did an amazing job with my hair!
    Hayley R.

    I had a great experience here! When I first walked in, I was given a tour of the space. I was offered wine, too!! Elise did an amazing job on my hair. I am SO happy with it. This was actually much cheaper than other salons, too. I will definitely come back. My appointment is already booked!

    Karen M.

    I received a service from Bailey at the University location and was highly disappointed with how my hair turned out. I showed her a specific picture on how I wanted my highlights which was a Carmel color, she told me she could do it, but it turned out blonde which is not what I wanted. My hair is also terribly damaged now and is very dry and brittle. I called multiple times to speak with a manager and did not get an answer. I was finally able to get in touch with Dana and she was not helpful at all. She refused to give me any type of refund and she also wanted to set another appointment with the same girl who messed up my hair the first time. I will never return to chrome for any kind of services, I have 3 pictures the first one is the inspiration picture, the second one is my hair straighten and then it's my hair 2 weeks after. Will not recommend to anyone!

    Kara and Dana pulled out my inner punk rocker with this awesome cut and style!
    Becky C.

    I was referred to Kara by a friend and I was not disappointed! From the minute I walked in to the second I left, I was taken care of. When I arrived, I was offered a complimentary drink. Kara came out to greet me within a minute of arriving. I went in with a picture of a cut that I wanted and Kara was great at asking me questions, looking and touching my hair and really knew what I wanted before she ever put scissors to my hair. Dana checked in with us and assisted with some of the cut as well. I loved everything about Chrome and the hairdressers! I've already booked my next appointment. Thank you for my amazing punk rock hair!

    She cut way more than we discussed.  :(  and this is a $219.00 color and cut!
    Shari S.

    very expensive hack & color job. my hair is ruined! $111.00 for nothing but a hard lesson learned, i thought they hired professional..... my 17-year-old son even received a $35.00 buz cut! a cut that cost $8.00 at great clips and great clips does a better job!

    Balayage done by Ashton!
    Ashley L.

    I've been thinking about doing something different with my hair for months & I finally decided to go to Crome after my roommate got her hair done there. I decided to get a balayage with highlights framing my face. I am absolutely in love with my new hair thanks to Ashton! She did a great job!

    Balayage by Britanie.

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    10 years ago

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    11 years ago

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    Review Highlights - Chrome

    Dana checked in with us and assisted with some of the cut as well.

    Mentioned in 4 reviews

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    Lewis & Co. Salon

    Lewis & Co. Salon

    4.5
    (11 reviews)
    3.0 mi

    I had a haircut by Molly Lewis and as always the result was amazing! Thanks for getting me worked…read morein before Thanksgiving! Thank you,, Molly!

    since moving to the area, I've been to the salon three different times two for a haircut and one…read moremost recently for a haircut and color. This most recent visit was honestly not the best. I went in for a action Culler and no, I should've done a bit more of the relationship building with the actual stylist. She wasn't super familiar with my hair, but the woman that I previously was visiting I couldn't find on their website. So I went in and requested a pretty vibrant color. she was about 20 minutes behind because of a previous client that was talking quite a bit, though. I suspect it was actually her just based on how she was during my visit once in her seat, she looked at my hair a bit more closely and suggested that she was going to do a new technique on my hair to try and break down the dark color. I am totally open for experimentation. fast-forward about three hours into the job, she completely forgot to notice on my reservation that I had also wanted a hairstyle. When I spoke to the receptionist about the color that I wanted the color of my hair and what I was looking for, she told me to estimate between 3 to 4 hours for my hair. I had done that, but it was taking considerably longer, and by the time she wrapped up with my hair, I was already late for a meeting. So did I get a haircut? No, I did not. The hairstylist was friendly enough at the end, recognizing that she had fail to notice I wanted a haircut from the very beginning. She told me to reschedule my haircut at a later time since I had already paid for it within the cost of the color. Honestly, it was such a pain to schedule this session with my full-time 9to5 job, that I'd rather just take the loss of the money and, find someone else to cut my hair. but the reason for my lower star review is really because of the actual dye job. After about a month and a half of using color safe shampoo and other things to keep my vibrant color, the majority of the color had washed out. I'm now three months out from when I dyed my hair and the color is all but gone and I'm left with this gross blonde green. personally i think it's because she tried a new technique that she even said herself she was not really familiar with.

    Photos
    Hair cut
    Hair cut
    Outside entrance!
    Outside entrance!
    The pretty washing station!

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    The pretty washing station!
    Celebrity Spa & Salon

    Celebrity Spa & Salon

    3.6
    (120 reviews)
    4.9 mi
    $$

    They did a great job on my wife's hair. I would recommend them. Alyssa did a great job taking care…read moreof my wife.

    I had a haircut with the stylist whose name starts with "H" on 8/21/26. I had the worst and the…read moremost expensive hair cut. I communicated my issue to the salon directly within the same day but no response. I am sharing my experience with the public so you can be aware. I felt scammed by the hairstylist. I made sure to verify the price before the hair cut. I was quoted $54. I thought was reasonable. Before we started, the stylist recommended a "treatment" but I declined after confirming that it is extra. Before she dried my hair, she put products which I assumed was part of blow dry process. However, when I was paying, I learned that it was the "treatment" I declined. The total bill was $110 instead of $54. I double checked the price before the hair cut to avoid the hidden extra charge. It was a 40 min pixie hair cut. I did not want to make a scene and argue in front of other clients so I just paid. The stylist did not clean my head throughly after the hair cut. I was covered by hair. My car was covered by hair after I drove. Upon arriving home, I had to shower immediately. So whatever the "treatment" I paid, it had to be washed away after the hair cut. I should have gone to the beauty school if I was going to receive such bad hair cut. It is uneven. She was trying so hard to put product and blow dry to make it look decent to cover up her bad job. I was quite horrified when she seemed to be done. I reminded her to look at the example picture I showed her before the hair cut started. She was unable to even come close to the picture I brought to her. I expected the fancy looking salon like that would take pride in hiring a certain level of experienced stylist. One last thing. I asked one of their receptionist to text me the address of the location. The Apple Map took me to the other side of Highway 6. I was late because of the bad address she provided. Make sure to search under "Celebrity Spa and Salon". Update on 8/24/26: The Salon called me back to "make it right" by giving me the credit back on the portion that I was overcharged on credit for my/my family's next visit. I am out of state. And even if I am in town, I will not go back to them. They understood that but refused to reimburse me via the credit card I was charged. So in the end, I was scammed. If you are looking for an honorable and integrity business, this place is not. Buyers be aware!

    Photos
    After haircut
    After haircut
    Celebrity Spa & Salon
    Botched haircut from another salon... incredibly uneven

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    Botched haircut from another salon... incredibly uneven

    Chrome - hair - Updated August 2026

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