Whew... definitely not the best experience. I randomly flew into LA hoping to pick up a pair of glasses, but before I could even get inside, the security guard basically told me to go to another store and was incredibly rude. I've shopped at Chrome Hearts in NYC, Miami, and Malibu, and I've always had a great experience. This location, however, was by far the worst. I've never even been to this store before, so being treated that way right from the start was disappointing. Customer service should make people feel welcome, not like they don't belong. read more

Feb 2026 This is one of the larger Chrome Hearts locations. Inventory was still pretty low here though. They mainly had some women's clothes, glasses, and some accessories. TIP: this location requires a reservation. You can make one online but I don't think you can usually make same day reservations. SERVICE - Great. Ian helped me on my visit. My visit was enjoyable and I liked checking out the shop and learning a little bit more of the company. Everyone else here was also professional and courteous. PARKING It's often a challenge to find parking here. There's mainly metered street parking. read more

Chrome Hearts - Leather Goods Near Me - West Hollywood, California

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I've been a Chrome Hearts customer for over 15 years, and this was one of the most disappointing experiences I've ever had. Maybe you should just stop taking appointments altogether and only serve celebrities and ultra-wealthy clients. The store had almost nothing available, and even the few items displayed in the cases were be told "display only." Employees were covered in Chrome Hearts from head to toe, yet customers were told that nothing was for sale. Luxury should mean exceptional products and service, not arrogance or selective treatment based on status or appearance. If ordinary customers are not welcome, then why even invite us into the store? At this point, it feels like the brand is selling exclusivity and attitude rather than products or customer experience. read more

Love their pieces. Excellent craftsmanship and unique hunny getting this for my bday. The only downside which I don't mind is they are exclusive with clients. They don't really take walk ins unless you've bought with them. You also need an appt. This location was pretty. All the Ch's have unique locations. Staff is always nice and helpful. read more

Chrome Hearts - Leather Goods Near Me - West Hollywood, California

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I came at 6:21 pm with appointment, the security closed door in front of me , he said the register is closed already. The store hours 11am to 7 pm read more

Rude staff with ZERO inventory. After standing where they told us to stand, and then reprimanded by another staff/security person that we weren't standing in the right place, waited in line 20 minutes past our appointment time only to get into the store to find they had NO inventory. I'm not sure why they even stay open because there was nothing to sell. They don't even have samples to look at so you could possibly order later. This store is so full of themselves. Why make it so hard to visit, check my ID, yell at us for standing where you tell us and then have nothing to shop for? The least you could have done is say that there was no inventory and not wasted my time. Never again. read more

The worst store. Security is a complete douche. Must hate his life and job. Associates are also rude. Very confusing. Do you want us to spend money or not ... won't be going back. read more

I've owned Chrome Hearts glasses for way over ten years and have loved them. However, my recent experience has tarnished my love for Chrome Hearts. I bought my latest pair, Sluss Bussin' II about a year ago. They're very stylish frames. They're sunglasses, but I used them as my main pair of prescription glasses. For some reason, one then the other sterling silver pieces at the ends of the temple bars fell off. Luckily, I didn't lose them. I pushed them back on, but they fell off again. I tried once more, but couldn't really get them on properly, so they were very uncomfortable and cut into my ears. I took them to Chrome Hearts to repair them properly. After a long time, they called and told me that they could repair them, but it would cost over $400 and take about two months to repair. I declined. I had already spent almost 3 grand on these. My feeling was that a super expensive frame should not break in less than one year and they should have repaired them for free. I now have a pair of Mykita frames and love them. Not as stylish but super light and comfortable. My Chrome Hearts days are over and I'd strongly recommend anyone considering buying Chrome Hearts think twice or more before plunking down all that cash. read more

Was okay , i called in about a specific longsleeve i was looking for , and they had it , so made an appointment to come in and pick it up. The sales person that helped wasnt bad nor memorable , it was just very transactional. But no complaints since i just wanted to be in and out! Overall i think the vegas stores have much nicer and cool talkative people! read more

Chrome Hearts - Leather Goods Near Me - West Hollywood, California

The Hollywood location is appointment only so be aware of that before going. The staff here are always friendly and helpful when I visit. I couldn't recommend them enough when getting into the brand don't be afraid to ask questions or for help from the sales associates read more

I heard REALLY HYPE GOOD THINGS ABOUT CHROME HEARTS! ESP, this store. It's popular! NOW, I do know, they are strict on how they roll but I would say if you are TRUE shopper ALREADY Know what u want to buy and go in there with intentions to BUY! Just like u walk into LOUIS VUITTON, the sales ppl are going to LOOK AT U and EVEN APPROACH U TO BUY... I mean, I do know ppl want to STEAL and I do know PPl want to LOOK AROUND, but this is LA in 2024 and you gotta know what u want because alot of SALES reps are SKEPTICAL already knowing how BAD looting has become these DAYS! So have some compassion and understanding of HOW the back end of the business GOES and understand WHY u are even GOING HERE! Intentions and motives. read more

Stupid store needs appointment online. We drove 90 mins away to here. Store was basically empty. Asked security if we could get in cause we knew what we wanted, just got it and left. security guy did his job and said NO. This appointment policy is so stupid and so stupid brand. read more

I am only reviewing now because you have to be AWARE. We drove all the way from Orange County only to find out this store is by APPOINTMENT ONLY, when busy. You have to scan and then make an appointment to enter. The next appointment available was in 2 days. If someone would written this on Yelp i could have saved some major time. read more

Chrome Hearts - Secret hidden location of Robertson and Melrose. - Leather Goods Near Me - West Hollywood, California

Have been shopping at Chrome Hearts since the early 2000s, but haven't been in in quite some time. Called to ask for a stock check before driving over the hill, and very disappointed they no longer seem to answer their phones. Not sure why they deem it necessary to switch over to "appointment only" service (as I've never been there when there weren't more salespeople present than custumers), but whatever. But there have always been super helpful people available to answer the phone to tell me if whatever clothing items, shoes, or jewelry pieces I'm looking for are available in the colors and sizes I seek so I don't have to waste a trip. Now I have to make an appointment to waste a trip? No thanks. read more

Make a reservation a few days in advance & yes you will have your own sales representative there to open things up, no big deal & no pressure. Beautiful store & nice employees.sometimes you find things sometimes you don't. read more

I had an appointment but showed up a few minutes late due to traffic. Upon my arrival the security guard rudely looked at me in the face and said you're late. I explained what happened but rudely looked at me again and said you're late. Will not be coming back here again!!! Our sales associate Peter was amazing and was very apologetic when I told him what happened. Thanks Peter! read more

Careful! Malibu location is recommended! Ciera or Sierra told me specifically they had a product I wanted in stock. When I tried making an appointment she referred me to the Malibu store.. After traveling 35+ miles there, they didn't have it. Lots of misinformation or miscommunication resulting in a customer spending an entire day trying to buy an expensive Hat.. Managers please check your inventory stock or actually HELP customers who are willing to spend. After traveling back-and-forth from the Malibu tour and again back to the Los Angeles location, the security guard rudely told me to talk to Ciara . That was the entire reason I showed up there. And still they wouldn't even give me a second glance, treating me like some type of peasant. What time perfectly OK with adhesive, however I'm traveling from phoenix Arizona to California, on a special trip like this. I was expecting a bit more from this high-end designer company. Buyer beware! Ciara if you read this please fix the situation! read more

(This is for phone, not in-store experience. But saved me the trip.) Called to inquire on some pieces I was curious about and ALEXSIS IS THE BEST!!! Not only did he look up the pieces and get me the names, availabilities, and pricing according to my description, but he also gave me additional tips on how to secure the sold out rings I wanted. read more

Yeah driving from Orange County and being helped by a "personal sales rep" when the guy was on his phone most of the time. These people must have the best jobs in the world to be on your phone selling clothes lol read more

This is not my first time come to this store, the CS is the WORST and has nothing compare to the Las Vegas ones. The sales will give you a TON of attitudes from the moment you walk in. Today I just called the store asking if they have any rings/ear studs in stock, the guy named Joseph was on the phone and hang up before I even finish asking. I don't know what's going on there are they running a competitor to see who's the most rude sales? I don't own them shit. Clowns need to stop taking them selves serious. read more

Right when I thought the service couldn't get any worse than the vegas location, BOOM. Enter LA for the challenge, and win. The security guy in the front thinks he's running the hottest nightclub in LA while thinking he's a comedian. Just check my name on your tablet, confirm my reservation, and move on. Then, when you go inside, after waiting 25 minutes despite having an appointment, they have zero inventory and the staff is all nonchalant about it. Then, the one sweater they have can't even zip up or down. It's like they're not even trying to sell anything. Beyond disappointed in the company as a whole. Get your sh$& together guys - or this won't last. Everyone shopping there was saying the same thing. Customer service, quality products, and decency are the cornerstones of any business. You guys lack all three. Shame. read more

I was very excited to come to this store since it was my first time shopping at Chrome Hearts. I don't know how this establishment is still in business? The sales associates were not welcoming at all and were hiding behind the counters chatting amongst themselves. The sales associate "Jay" who is suppose to help me just stalked me through the store as I was looking through items. Not once did he offer to ask if I needed any help which made it an awkward and uncomfortable experience for me while I am shopping ... When I finally decided to ask him for a particular item and if it was in stock, he simply said "no, you have to order it online". Then I asked if they had anything similar to the item I wanted in-store. He ROLLED HIS EYES at me and said "I have no idea". After that, I lost all appetite to shop at the store and left immediately. Do not come here. You've been warned by me and all the overwhelming massive bad yelp reviews about this place. Can confirm it's all true. To CH management team: Put your snobby sales associates in some customer service training programs. It's much easier to obtain than an associates college degree. read more

They make you feel uncomfortable from the moment that you'll even look at this fucking store. I got there, and they actually let me in, unlike the guy behind me who they asked if he had an appointment even though the store was completely empty, got denied the entrance . But while you're looking around, admiring the pieces and just seeing the really cool stuff they have, the workers are absolute assholes and they genuinely make you feel like you don't belong there.A lot of the interactions I heard, while I was just walking around we're really discussing, and I would personally never buy from the store Just because of the way they make you feel, I thought hard aside from being very expensive would actually be really really cool experience the aesthetic and the vibe of the brand is really cool, and Rockstar ish. I really love the Raan this was just simply not a good experience, I feel like I was being watched every step I took, and just the stairs that I was getting from the cashier people were disgusting. read more

I'm Chrome Hearts to death, but what is going on at this location? Corporate really needs to start clean here because there's not just one bad apple... the whole tree is rotted out. I made a reservation, I show up 2 minutes before, I tell the security guard my name, and he shakes his head no. I ask what the problem is and he puffs his chest out and takes a step toward me and says "do you want a problem?" My brother in Christ, YOU ARE WORKING RETAIL SECURITY!!! It's like they went to a parallel universe of imbeciles to recruit their workers. Filing a complaint with the city and having a building inspector come look at the place because I can read more

Don't bother wasting your time and shop somewhere else. They're rude Af and racist. Didn't bother helping and when asking any questions they said, "doesn't matter we don't have anything". Why are you even open? If I could give it a 0 I would. read more

Place doesn't deserve to be in business. Everyone in there is rude and thinks they're the shit but they all look homeless. Everything is over price their prices sucked. They have nothing you see in the pictures. The only reason they get a one star is the fake security guard he was really nice. All the people in there were rude and shame you for looking at the prices and they don't tell you about the return policy. I will never come here again. read more

This store is absolutely absurd for painted and iron on prints. I personal shop so I spend a lot of money everywhere which shouldn't make a difference in the way you treat anyone visiting your store. But I have shopped this location and each time I see people having issues at the door, appointment or no appointment. No one is ever here enough or they never have enough product in store to make people have an appointment or wait! The fake security Nick at the door told me to make an appointment when there was no one waiting. I laughed...I don't even make appointments at Hermes. My client was easily ready spend on several items. Their bad! read more

Huge shoutout to Ciara for being an amazing sales associate! Helped me secure two bracelets ive been looking for. She kept in contact with me, let me know as soon as they came in and set them aside for me once they came in so no one else would buy them. Shes my Chrome Angel read more

Been coming here forever and love this place. I loved this brand for soo long before this store existed, they were selling inside Maxfield and since this place Open I've been coming. The service here is always excellent and love everyone thy at works there. However most of the things that I like are always out of stock, so I either have to order it or just go in by luck and hopefully it's there. I'll come back again cuz I still have lots of stuff to get. read more

Chrome Hearts - Leather Goods Near Me - West Hollywood, California

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Entering the store at around 7pm because I heard store can get very busy, I experienced no line or wait time. The doorman got me immediately. The store is impressively big in a very expensive neighborhood. The store is designed like a mansion with big yard and tall door. Chrome Hearts brand name is found on the doorstep of every door. I'm more interested in the clothing section than their jewelry, so I come right to the section. The T shirts smells like somebody just go to the gym with them. Smells yuck! I'm super sanitized aware, so no. I go to other sections and checked them out. The sales associates follow us every where like escorting you. Felt a little intimidating. No photos inside the store; therefore, it's their job to protect the store. Their style is unique as well. The jewelry room with rings and sunglasses is huge. A big table in the middle with a large flower vase which is again impressive. However, the smell of the clothes makes me don't want to buy stuffs in the store. This is not to mention the price of this brand is kind of high for the hype. I do recommend to come here to have a different shopping experience but the store should pay more attention to the smelly clothes. read more

I hated everything about my experience at this store. 1. Apparently once they've allowed you through the gates, you're not allowed to walk around or take a look into the store without being told off. Ridiculous. 2. You're not allowed to try anything except hoodies on. Ridiculous x2. The staff and vibe here is off. Spend your money on other luxury brands that have better customer service and actually give you a memorable POSITIVE experience. read more

Revisited this location, due to COVID you need an advance appointment to get access into the store. My SA was nice, gave room to roam around and browse. Lots of jewelry is out of stock or small sizes only. Special order is cool, but I don't live in the area for that to be feasible. Always next time... read more

What's the wait for? Bought a ring here and store manager asked us to pick it up. We waited for 20mins to get inside. The store was not even busy. If they really wanted to create an exclusive experience at least offer Evian water or sparkling water to the costumers while waiting. Have some benches or chairs out at the front would help. read more

I typically never leave reviews, but my experience at this location feels absolutely necessary to share. This was the absolute WORST customer service I have ever received at ANY luxury establishment. I made an appointment and was greeted by Jay, who then proceeded to stalk me and my girlfriend around the entire store. When I had questions, Jay proceeded to answer them in the least helpful way humanly possible. Every single time I asked about a specific piece, he responded dryly, with as few words as possible and a TON of attitude. Offered no suggestions and it simply felt like he couldn't be bothered. The security guard was nicer and more helpful than our sales associate. I understand this is an edgy, rock based brand but DAMN. I felt extremely unwelcomed, and felt even more terrible for my girlfriend that I'd brought to this store for her first time to show her what chrome hearts is. Honestly cannot believe chrome hearts upper management allows this sort of service at their stores. TLDR: Worst customer service ever, pray for any sales associate other than Jay, and expect an EXTREMELY disappointing and incredibly rude service. Security guard 10/10 read more

Sam the security guard was super sweet to us I don't know what the bad reviews are about! Ian was very helpful and super nice ! I will be shopping here again read more

Always helpful and welcoming staff! Arrived on time and got right in and out with a few new pieces!

Definitely do not recommend. My girlfriend and I had an appointment for 3:00 pm. We waited 20 minutes without any word. Upon entering this store none of the sales representatives spoke to us- in fact they had their "muscle" follow us. Look I know my Gucci shoes may not be the nicest... but that doesn't mean I'm trying to steal. Didn't realize I was in a psych ward. read more

Service was not good. My girlfriend has been waiting more than 8 months for a small repair on her sunglasses. They continue to push back the return date and never keep their word. Avoid coming here. read more

I don't know how they let other buy stuff in advance and pick it up later. Staff didn't pay attention to customer, she was her phone while assisting me. The stuff that behind the cashier are already paid for. So if we have to make an appointment to shop then how will people paid for their stuff and don't take it with them???? It doesn't make any sense the way they do things around here. If some people don't have to make the appointment to shop and still get a chance to buy them first then pick up later. What is it left for us then? read more

I've recently gotten into chrome hearts and my go to store is usually the vegas store. I'm from california and vegas so I go back and forth a lot. Recently took a trip to the Hollywood store and got helped by Abby. Already rubbed us the wrong way from the beginning to end but I let it go, but I knew when I came back to shop again, it would definitely had to be with a different rep. We got a pair of sweats for my boyfriend in a large because that's the only size they had. We weren't able to try it on because that was their policy, but was told we can try it on at home and return it if there's any sizing issues. They didn't fit so we called to return it via mail since it is a far drive for us. Come to find out Abby denies our return because there's a "stain" on the inner band and she says it has been worn. My boyfriend literally tried it on for 20 seconds, we figured it's TOO long we bag it up and shipped back. I never thought to check to see if it's dirty or whatever because he only tried it on. Called the store spoke to Abby and she said "it doesn't matter how long you tried it on for, we can't take it back." Not sure how all the other associates are here, but definitely should have went with our first instinct and asked for help from another rep. Stay away from Abby! Security out front were real cool and nice and we spoke briefly to another guy who worked there that was pleasant. Other than any LA item they have, probably won't be returning to this location. They probably don't care as chrome hearts is already so hyped but I'd you get a chance.. I would recommend ANY of the vegas locations. EVERY STAFF MEMBER at both the Wynn and Caesar's were SO helpful and nice. Never thought LA would be so rude. BEWARE BEFORE BUYING AT THIS LOCATION! Check every item thoroughly before purchasing !! They don't care if you made the stain or they did, they won't do sh*t for you! read more