Awful service by the lady with short hair and Tom Ford glasses (she never introduced herself) the girl that greeted us was super nice. The whole you can refill your bottle is a sales gimmick, two locations have the same perfume refill machine "broken" this forces you to buy a new bottle. If you want more sales than don't offer the refill your bottle option read more

I've always walked past Louis Vuitton when checking out Rodeo Drive on day trips or extended vacations to the area. It's one of the largest locations in the area and this time they had some decor/displays themed to the recent reissue of the Murakami collection from the early 00s. You can either make an appointment if you have a designated associate at the store or do a walk-in. The latter you'll need to get into a line and check in with an associate before entering. They then assign you someone to work with during your shopping period. The gentleman I was assigned to showed me all of the stock they had remaining for the Murakami collection, which was mostly accessories and a limited amount of apparel. I did try the swimwear on and liked the one piece more than the two piece swim. I had to pass though, due to them not having my size available in store. The associate kindly suggested I try ordering it online as I could try it and return all online orders. (In store sales are final or can be exchanged only.) In terms of parking, I like picking one of the public lots like the one by Crate and Barrel and walking. read more

Love Louis!! They have a great selection with the multiple floors to browse. Alexander is amazing to work with! He's very helpful when I just can't choose. He's friendly and always a pleasure! Everyone here is friendly. read more

Friendly and attentive staff. Beautiful store and a wide variety of goods. Staff members checked stocked for us and show us some good pieces that customers returned. read more

Louis Vuitton Beverly Hills - Cherry Murakami - Leather Goods Near Me - Beverly Hills, California

The most racist service I ever had. I ordered 3 items all separately. I had to cancel the sunglasses since the airport called me that they found the ones I heft . The manager canceled all 3 of my items read more

Louis Vuitton Beverly Hills - Leather Goods Near Me - Beverly Hills, California

Of course I had to do it. It's Rodeo Drive and my favorite designer. How could I leave Beverly Hills without an LV memento. Store was beautiful as expected and smelled amazing just like all the others. But then just as I began to immerse myself in this bag and that I was approached by client specialist who introduced himself with a smile as Giovanni and then scoffed at me because I was wearing an Eagles tee shirt. I thought for a minute....no, he couldn't, he wouldn't, he shouldn't but he was....a Cowboys fan. I came all the way across the country to run into this nonsense? Despite our differences we worked together on what I was looking for and although he has poor taste in football teams I have good taste in LV and bought two bracelets from him. Almost made it three but he said I would have to order the third one and I can do that from home. But very happy with my experience as always. read more

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This Louis Vuitton on Rodeo is three stories and so beautiful. I walked in and started walking around. I was approached by an SA named Jenny. She was the ultimate professional. She was so nice and didn't pressure me to buy anything. We started chatting and I told her that I was just looking around and wanted to take some pics. She had no problems with that and even let me on the patio on the third floor overlooking Rodeo. She said that I could get some really nice shots from up there and she was right. The patio itself was gorgeous and the view from it even more so. I had a great time looking around this store. If you're at this location and want to pick something up you should ask for Jenny. I'm sure that she'll take really good care of you. read more

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Just now getting around to writing this review! I came here for my birthday to pick my birthday gift. Oscar my SA is the absolute best. He went above and beyond and made my shopping experience so special. He booked me and my family a VIP room so that we could shop comfortably and choose the right purse. He pulled a variety of items and made sure I had enough time to try everything I wanted. We had complementary champagne to celebrate my birthday and I cannot thank him enough for always making sure we have the best experience. Oscar is truly a wonderful person to have representing the brand. He sets such a great example of what exceptional of customer service is. Can't wait to return to this location for my next purchase with Oscar! read more

Louis Vuitton Beverly Hills - Private Show Room - Leather Goods Near Me - Beverly Hills, California

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The lady we met that works at the store was so wonderful. Answered a few questions I had. There one locations is the women's store and down the block is the men's store. Lots of cool items. read more

Louis Vuitton Beverly Hills - Leather Goods Near Me - Beverly Hills, California

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Esther and Beau were so kind, friendly, sweet and super helpful! Beau brought me hot water even though I was just there for a repair, talk about sincerity and kind service! He was so fun to talk to too, we both loved the cute new bag charms that came in. Esther was so helpful, gentle and friendly - she suggested that I get the handles and straps replaced through their new pilot program, as this was complimentary, and suggested I use an external company for minor touch ups because the turnaround time would be faster given how much work they had already accepted. What world class service, and kindness! I wouldn't hesitate to shop here again because of how well they care for their clientele! You can feel at ease knowing you will be well taken care of! Thank you, Esther and Beau! read more

I bought a few bags and clothes few years ago. Trying to locate my receipt they were able to find it for me. What a wonderful service. read more

The staff were not friendly when we walked in. I said I had an appointment and one of the SAs went up to the one I was working with and whispered something in her ear. Are we in middle school? So unprofessional. My SA Christy was pretty much worthless. She said she would email me regarding a launch I was interested in. She claimed I didn't opt-in for texts, which was a lie. My account was opted-in for texts (I checked when I got home). She assured me she would call me on the day of the launch and would help. The day and time came and I heard nothing from her. I saw online that she could have called and bought more inventory. She was clearly being lazy or was just not very bright. Needless to say, coming to this location was a COMPLETE waste of time!!! read more

The customer service here was unbeatable. I've had issues with a competitor brand and was surprised for their lack of customer service and product warranty. I brought a bracelet that had a defect here and they took care of it immediately with no charge. The maintenance warehouse they took the bracelet to to get fixed unfortunately made the bracelet worse, they literally made it shorter and left dried glue residue everywhere, I was very surprised but when I made the service advisor aware of this, they immediately took action of having me ship the bracelet back and ordering me a new one since the original is no longer wearable. We received our bracelet today and we are so grateful for Esther Chan's help! Will definitely be coming back for more purchases! read more

I went there with my parents 12/11/24 and bought an LV bag from my mom. We got a world class treatment from Alexander. Not only he answered all the questions, helped to prepare drinks but he went beyond to help to take us pictures. Very patient, polite and professional, definitely world class quality. I just bought a Mercedes Benz, I wish I was treated the same at the dealer. It's definitely a night and day. I think all luxury brands need to learn how to treat their customer from Louis Vuitton. Don't go to Chanel, they treat millionaires like garbage. :D. waiting in line for 30 min while the store is empty:D. plus the quality is getting worse every year. you work hard for your money, go to the store that treat you right. read more

Louis Vuitton was modern before modern times. Great fashion and style. This location has a massive selection and a very friendly staff. When you wear or carry the LV, you are IT. George Vreeland Hill read more

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waiting 15 minutes to get help, sales manager took our bottle fir refill, than came back in 2 minutes and said "our refill machine is broken, just go to Saks Fifth ". That's all!!! No apologies, did not offer some samples instead. We went to Saks and of course, they were out of stock this fragrance. Very disappointed for this kind of service. read more

Maria is the best! She will guide you in the right direction. She is very knowledgeable about the products and will offer you the best options for what you are looking for. Highly recommend to ask for Maria when in need of LV! read more

I got a lovely Christmas gift but decided to exchange it for something else I wanted. The gentleman who helped me at the store was super friendly and professional! He made the whole process smooth and easy, and I received my bill quickly; he had it shipped to my house since they didn't have my size. It was a great experience! read more

I wouldn't waste my time coming here. I came in wanting to buy a bag for my wife from a collection she liked. SA Christy did not help at all and seemed very inexperienced and inept. However I think she saved me from wasting money here. I'd rather buy my wife something from an actual upscale establishment like Van Cleef not the next Coach with subpar staff. read more

In the middle of helping us with wallets, the employee literally just left to help someone else without saying a word. Then, to rub it in, she came back to where we were waiting to grab something else for the other party, also without saying a word. Never heard of this happen by at a store of this level. Will be going to other locations moving forward. read more

Love this store. Their customer service is everything. Never had a bad experience and I've been there many times. They make you feel welcome and are very kind and sweet. read more

Great staff, very helpful and patient! Best selection in the area as well. Recommend it when you are feeling flush.

On my recent visit they took great care of me I felt welcomed and they really go above and beyond to provide great service

I've been to many Louis Vuitton stores and my visit today exceeded my expectations. Special shout out to Shinobu for making my visit so wonderful! read more

Only store in Beverly Hills where the salesperson walks away in a huff because we were not ready to make a buy purchase right there and then. I expected more professionalism from staff at a flagship store. read more

The staff goes above and beyond to provide an incredible shopping experience, even while extremely busy. I visit this store very often and always feel well taken care of. Will is extremely kind and very professional. Luigi is extremely knowledgeable about the products and very patient. I forgot my wallet in one of the purses I tried on and he answered my call after closing to assure me they put my wallet in a safe. I can't say enough what a great experience I had while shopping here and look forward to my next visit. read more

My 3 month old sneaker lost the L on the back of it after wearing it only 4 times. I tried the store & their on line customer service & they did not do anything for me. instead they blamed me for wearing them too hard. you pay all that money for something there & you get such poor quality & service . such a shame. I will not be purchasing anything there anytime soon. it's a good thing didn't use them for exercise. what a joke! read more

Superb customer service. I had a problem with my purse and Esther and Liza assisted me and resolve my concern. If you need anything, look for these two amazing ladies read more

i purchased an lv pochette from LV @beverly center just a day ago noriced at brunch that my zipper was full and scratched was on rodeo and decided to stop by and ask if that was normal since i just purchased in store yesterday. the girl at lv was so condescending and so was the guy forgot to get their names but i definitely feel like they were being racist and condescending. telling me that i'd have to send off for repairs or acting like they couldn't show me the similar one so i could be sure the zipper shouldn't be that dull. explaining its not real gold and i know that it isn't but shouldn't be dull the guy even said if i was that manager at beverly "i'd probably decline it " i told him i don't care what you'd do i didn't ask you that and you're not the manager i asked a simple question. will never shop here or stop here. extremely condescending racist workers. if i wasn't a black woman that would not have happened! read more