The store has really cute stickers that I like to use in my journals. Plus I like the store's pen…read moreselection.

Purchased a 4 pack of mini NeeDoh Nice-cubes just to later realize they were counterfeit…read more There was no disclaimer when purchasing, and they were branded just like the authentic version. Selling counterfeit products with no warning automatically makes a store untrustworthy. It makes me question if their other collector items like labubu's, Sonny Angels, Figuirines, etc. are also inauthentic but sold with the same price tag. Very disappointing.

Been here 2 times with my boyfriend, first time we had the best experience ever. Came in during the…read moremorning before 1ish and all the staff was very helpful, we'd never been before and the staff pulled the bulk boxes for us and inquired about what we were looking for and found it in their system for us which we greatly appreciated. However the next time we came to visit in the evening, same amount of staff if not more but everyone working was very rude and off putting. The guy who helped us seemed frustrated that we didn't have the specific card numbers ready to go, despite the fact that the prior time we visited that was never mentioned, had we known we'd gladly have had them ready. He seemed so annoyed at having to help us that we got embarrassed and chose to leave even though there were items in the case we wanted to ask about. One other note, online they show a large selection of plushies, which was the initial reason we chose to come into the shop. However when we arrived the selection was nothing like what we saw. We inquired about one in particular and left number with the staff and they said they'd look in the storage and get back to us. Do you think we ever got a call? Not the end of the world but still think they should update photos to reflect what is actually available in store. Overall I would say that depending on when you visit you'll get a mixed bag of service.

Huge shoutout to Cameron for friendly, patient, and upfront customer service. M&M staff, take notes…read morefrom him, cause that's how you build a loyal customer base. I came in looking for a Charmander 044 and he helped review the better of the two cards they had in stock. He showed me current market value / last sold prices and offered me a great price. Cameron also double sleeved and added a top loader to protect the card. That meant a lot to me. So thanks again Cameron and keep up the awesome customer service!

Hobby lobby has everything you need and more. The sales are amazing. If you creating something for…read morea party or just for the home and fun kid project this is your place. Yes you will have to wait which is not my favorite but it won't stop me from coming.

The young cashiers at the front of the store are consistently kind and helpful. Unfortunately, my…read moreexperience with some of the much older women working in the fabric section and toward the back of this particular store has been very different. I've repeatedly encountered rude and dismissive behavior when asking for basic assistance, whether it was about diamond painting supplies, friendship bracelet thread, or yarn. They often act as though helping a customer is an inconvenience. Quite frankly, there have also been several instances where I felt they were surprised or uncomfortable dealing with a non-white customer, which is especially odd considering the wide variety of people who shop at this location. What makes the contrast even more noticeable is that whenever college-aged employees are working in the back, they are friendly, approachable, and willing to help without any apparent issue. Management should consider additional customer-service and cultural-sensitivity training for the employees in these sections. No customer should feel unwelcome or treated differently simply for asking for help.

After browsing various online shops for Tamiya hobby paints and being disappointed by needing to…read moreplace several orders to get all the paints i needed, I decided to make the drive and checked this place out. Upon arriving, i was excited to find a wide selection of tamiya paints/supplies in stock, plus a ton of model cars and a huge selection of gundam models from HG to PG. Prices seemed to be in-line with internet prices, which is always great to see. Supporting a local business + not having to pay shipping/wait for shipping is a huge win in my books!

Walked around the shop for about 10 minutes No greeting or acknowledgement…read more 70% RC mostly cars, a few aircraft Some plastic models, 10% off Gundam kits Large sections of empty shelves, looks like at one time the had a lot of model rockets but now very sparse section. Non existent model railroad section 2 LGB switches A couple of HO track sections, no locomotives or rolling stock. Some slot cars, does not live up to the name.

Hands down one of the best customer experiences I've ever had. Blake was absolutely awesome. He…read moretook the time to teach me how to play the game, walked me through everything without making me feel rushed or overwhelmed, and gave me a ton of great pointers and tips along the way. He also helped me figure out exactly what I needed to get started instead of just trying to sell me a bunch of stuff I didn't need. You can tell he genuinely cares about the game and about making sure people have a great experience. I walked in not really knowing what I was doing and left feeling excited, confident, and ready to play. Truly an amazing experience. Huge thanks to Blake for going above and beyond. I'll absolutely be coming back!

3 stars are for average performance as a card shop, nothing special…read more 2 stars are given because this place lacks some basic business common sense. I normally choose to support local card shops rather than ordering online but that is changing now. Card shops used to be a place where you would go as a kid and look around and purchase a pack or two. These people want you to support their shop but they don't really care about the card shop experience. Case in point is I showed up with my 2 kids and there was a line of about 50 people outside. The people outside said to go inside if you aren't there for some random card release for a specific genre. I was there to grab starter decks from Magic for my son and I and then pokemon for him and his sister to open. We were turned away at the door and told to wait in line; couldn't even browse the store. In what world is having a 5 year old and a 3 year old wait behind 50 grown adults who are there for another card release in 96 degree weather the classic card shop experience? I will not be returning as I had to come back and drop another $1200 that evening so my kids weren't entirely let down, but that was the last time. After talking to two cashiers about it, they didn't seem to care at all. Not expected since it's minimum wage but I don't see this place sticking around in a decade or if there's another government shutdown for whatever BS reason. I have probably spent about 10k this past year at this store which isn't much (I only go in once a month if that) but if they keep catering to scalpers that drive from all over verses their local community, they will not reach much success. I run a 50 million dollar company so they should take my advice because this shit is basic. Here's a thought, have a dedicated cashier or POS tablet to go and check out everyone outside instead of making toddlers stand in line in nearly 100 degree weather. Use your brain. As of right now, this place is NOT kid or family friendly.

very helpful staff. always have a very good inventory for…read moreall my projects. great prices, great service. Today i was helped by Lisa J. made my checking convenient. Thank you Lisa.

All we needed was a helium canister for our balloons. We found one salesperson who told us what…read moreaisle she thought it was on. To no avail, it was not there, and we were left wandering the entire store. There were some on the top shelf near the front, but I could not reach it without breaking my neck. I asked again for someone (preferably with a ladder) to help. I waited for a while, but when no one came, we left the store.

The CARS are awesome. I have the RTR Nitro RS4 3 EVO+…read more BEWARE!!! CUSTOMER Service is TERRIBLE!!! Cars are still awesome. Buy HPI, only if you know what you're doing because they can't help you do anything, They can even f*ck up a cup of coffee!!! Rated 5 Stars because of the cars not the customer service!!!

Great experience all around. All of the staff was helpful, friendly, and knowledgeable…read more Awesome selection of sports cards--something for every level of collector--and everything was well organized. Good prices too. Definitely coming back. Highly recommend!

I'm giving this place a one star review for multiple reasons…read more First, they give horrible customer service, as seen and experienced on multiple occasions, Second, their selection is lack luster and very small in variety, Third, their prices are inflated in comparison to other shops in South Orange County (which is saying a lot), and Fourth the singles I have purchased from them in the past, have not been kept in great condition, which is shame on me for expecting a card store to keep their cards in good condition or without first disclosing surface issues when present. I first started going to Rizo's because of proximity. Even though they weren't a good LCS (local card shop), they were close. Once, my wife went to buy a gift for me, and the gentleman behind the counter decided to help a customer who had arrived after her. This was upsetting, but I gave them the benefit of the situation. We never know what people are going through on a specific day, so it didn't derail me making occasional trips and buying cards from them. There was even a sale lady who was actually nice and with my permission gave my kids stickers. So I figured my wife's situation was just a one off mishap. On my recent visit to their store, my wife reluctantly accompanied me. We were celebrating a family milestone, and she wanted to be there with us. We had a three-year-old and a one-year-old with us, who were well-behaved in the store since we had been there multiple times before. On this visit, we came into the store and found that another family with a couple kids were already looking at the cases and hunting for their collections. Because I was familiar with this store, I said a pleasent hello to the guy working the counter (and watching the soccer game on TV), and proceeded to look for some cards. During this visit my 3 year old was looking at the cards through the glass, as EVERYONE was doing, and the sales clerk wearing meta glasses decides to single out my son and tell him to not touch the glass... this was very jolting, as EVERYONE in that moment was touching the glass... why was this male adult, talking to and isolating the actions of my 3 year old son? My 3 year old son was not yelling, he was not hitting the glass, he was not even 3 feet away from my wife (who was leaning on the glass looking at an expensive card set and wanting to purchase). This situation caused my wife and I both to be concerned. This Rizo employee was not only talking to my son and singling out a 3 year old boy for doing something that everyone in the store was doing, but he continued to affirm his actions as though my son was doing something wrong... the same thing EVERYONE was doing. It's a card store, the majority of cards are behind glass, at any establishment where goods are behind glass, that glass is going to be touched. And if it was such precious glass, why was the family who was there before us not instructed in the same manner?! I tried to address the male Rizo representative, who chose to confront my 3 year old son, and I could see that his attitude and mindset was confrontational and arrogant. My wife had already left the store with my 2 kids, and I was literally about to walk out of the store myself, until this meta glasses, entitled and confrontational Rizo employee said I needed to control my 3 year old... what?!? Do I also NEED to control your other customers doing the EXACT same thing, or control my wife who WANTED to spend a lot of money to celebrate?!? This enraged me and when I asked to speak to the manager, the manager came out and could not have cared less about the situation. I had been going to this store for a while, and had personally sent in multiple customers thinking I could help an LCS. I gave them my business instead of going to EBay, WhatNot, or other Card Stores. I will never return to, buy from, suggest, or endorse anyone to go to this store. Especially if you have kids, which is crazy considering half their store is Pokeman. Drive a little further, save a little money, have a better experience, and go anywhere else...especially if you have young kids.

Uncle Bill was really nice! I picked out a couple of cards from the display and looked through a…read morefew albums and selected more. I asked Uncle Bill if there were other full illustrations in the store and he excitedly showed me. He took the cards I was holding and set them aside so I can focus on what I was looking for. They have a really huge selection of pokemon cards! Uncle Bill allowed me to look at the cards up close to make sure I wanted it and told me to take my time. I picked out some booster packs. Had a great time in there! I will make this my local store! Thanks Uncle Bill!

great selection here!! they have single packs of SO many sets in both japanese and english, and…read morethey'll spread out a bunch of them so you can choose your fate. i didn't hit much when i bought packs unfortunately but their staff were nice and they have sleeves/toploaders if you do actually hit anything while ripping in store. from what i remember, temporal forces was $9 a pack, paldean fates was $29 a pack, and everything else was pretty close or just slightly above msrp. would come back to browse and kill time! parking was super easy too. the only pics i have are the ones i took for friends so oops HAHA

I have been coming to this Play N Trade since I was a little kid, and it is still the best game…read moreshop around. The workers are always super friendly and helpful every time I walk in. Today, they totally made my day by giving me a copy of Halo 4 for free! I cannot recommend this place enough. Support your local store!

The people working there were just rude and weird, no wonder why you get no customers and are…read morealways empty, tried coming in to look and everyone working was so rude and stuck up, and the place smells so musty and gross. First and last time going. Be nicer before you go out of business. Have heard these same complaints from other people as well.