Great experience all around. All of the staff was helpful, friendly, and knowledgeable…read more Awesome selection of sports cards--something for every level of collector--and everything was well organized. Good prices too. Definitely coming back. Highly recommend!

I'm giving this place a one star review for multiple reasons…read more First, they give horrible customer service, as seen and experienced on multiple occasions, Second, their selection is lack luster and very small in variety, Third, their prices are inflated in comparison to other shops in South Orange County (which is saying a lot), and Fourth the singles I have purchased from them in the past, have not been kept in great condition, which is shame on me for expecting a card store to keep their cards in good condition or without first disclosing surface issues when present. I first started going to Rizo's because of proximity. Even though they weren't a good LCS (local card shop), they were close. Once, my wife went to buy a gift for me, and the gentleman behind the counter decided to help a customer who had arrived after her. This was upsetting, but I gave them the benefit of the situation. We never know what people are going through on a specific day, so it didn't derail me making occasional trips and buying cards from them. There was even a sale lady who was actually nice and with my permission gave my kids stickers. So I figured my wife's situation was just a one off mishap. On my recent visit to their store, my wife reluctantly accompanied me. We were celebrating a family milestone, and she wanted to be there with us. We had a three-year-old and a one-year-old with us, who were well-behaved in the store since we had been there multiple times before. On this visit, we came into the store and found that another family with a couple kids were already looking at the cases and hunting for their collections. Because I was familiar with this store, I said a pleasent hello to the guy working the counter (and watching the soccer game on TV), and proceeded to look for some cards. During this visit my 3 year old was looking at the cards through the glass, as EVERYONE was doing, and the sales clerk wearing meta glasses decides to single out my son and tell him to not touch the glass... this was very jolting, as EVERYONE in that moment was touching the glass... why was this male adult, talking to and isolating the actions of my 3 year old son? My 3 year old son was not yelling, he was not hitting the glass, he was not even 3 feet away from my wife (who was leaning on the glass looking at an expensive card set and wanting to purchase). This situation caused my wife and I both to be concerned. This Rizo employee was not only talking to my son and singling out a 3 year old boy for doing something that everyone in the store was doing, but he continued to affirm his actions as though my son was doing something wrong... the same thing EVERYONE was doing. It's a card store, the majority of cards are behind glass, at any establishment where goods are behind glass, that glass is going to be touched. And if it was such precious glass, why was the family who was there before us not instructed in the same manner?! I tried to address the male Rizo representative, who chose to confront my 3 year old son, and I could see that his attitude and mindset was confrontational and arrogant. My wife had already left the store with my 2 kids, and I was literally about to walk out of the store myself, until this meta glasses, entitled and confrontational Rizo employee said I needed to control my 3 year old... what?!? Do I also NEED to control your other customers doing the EXACT same thing, or control my wife who WANTED to spend a lot of money to celebrate?!? This enraged me and when I asked to speak to the manager, the manager came out and could not have cared less about the situation. I had been going to this store for a while, and had personally sent in multiple customers thinking I could help an LCS. I gave them my business instead of going to EBay, WhatNot, or other Card Stores. I will never return to, buy from, suggest, or endorse anyone to go to this store. Especially if you have kids, which is crazy considering half their store is Pokeman. Drive a little further, save a little money, have a better experience, and go anywhere else...especially if you have young kids.

It's my favorite store for holiday decorations. I have the entire set for Christmas Candyland yet I…read morestill go back to add more to my collection. The prices are very reasonable with good quality. I also wait for after season which is 80% or more. The staff are always nice and friendly. Don't forget to check their clearance sections where you might find random good items :)

I don't usually write reviews, but I had two uncomfortable experiences with the same employee…read more(Silvia G) at the register. On my first visit, I asked a simple question about whether an item was part of the Easter sale and was met with "can you read?" At checkout, I was also told to hurry up, which felt unnecessarily rude. On my second visit, I returned a few items. During the process, she repeatedly examined each item, sighed, and showed visible frustration, which made the interaction feel awkward and unwelcoming. I understand everyone has off days, but customer-facing roles require a basic level of courtesy. I hope management takes this feedback into account.

This is the nearest Michael's for me and it usually has the items I am looking for. The sale…read moresection is wonderful and changes seasonally. I needed an item last minute for a party and was directed kindly by a woman restocking ribbons. Lauryn at the front end went above and beyond assisting me at checkout. Love to walk in this store!

The associate Kim was very rude and snarky to my friend when we were purchasing candles. She…read moreclicked the credit option accidentally and as a result asked for her social security. After we questioned why she would need our social security for purchasing candles she had the audacity to make us feel stupid about her mistake. If you want an unpleasant customer service experience then Kim is your girl!

Ordered a cute VW bus toiletry bag for my daughter on Groupon realized after the purchase that I…read morehad to pick it up in Lake Forest (too far from me).... but hey no problem contacted the Cool VW Stuff company via messenger on facebook and no extra charge they were awesome and are shipping it out to me. Can't wait for the item to arrive :)

These guys are awesome. We went to the store and the owners were so nice. They greeted us outside…read moreand walked us in and showed us everything they had and gave us details about everything. Will definitely be back.

Made an appointment to sell some silver coins and get a appraisal on a gold coin . We met Joel who…read morewas very nice and extremely knowledgeable. He explained what the gold and silver markets were doing and much each coin was worth. We were offered a fair price and sold our coins. Highly recommend this business.

ebay seller. did not deliver coin. market shifted and i think he filled out the shipping label but…read moredid not ship. then claimed usps stole it. filed a claim with usps and was able to cover my cost from seller. do not recommend.

Had a great experience here, would definitely come again! Friendly staff they are honest & fair!read more

Outstanding experience. I met with Dennis and he carefully and thoughtfully appraised my items but…read moreencouraged me to get appraisals elsewhere so I could determine their legitimate value. After meeting with two other professionals I returned to OC Rare Coin & Bullion where I did indeed receive the best price for the mix of coins and inherited jewelry. Victor handled the purchase of my things and was professional and personable and I knew I was being treated fairly and honestly. I highly recommend them!

it was a pleasure to be serviced by mark…read more he took care of my old iPhone (se2), prescribing a solution and disclosing a competitive price before service began. overall service took about 20 min in and out. i actually came while he was occupied with a client offsite (which is at no point a fault at all), and decided to wait until he got back, and he was professional in handling the compensation. mark is very accommodating, offering me a beverage while i waited, and giving me a ride home since i ubered to the store. we had small talk during the drop off and it is clear that he is an earnest man. i made sure to tip him for the experience, and i am completely satisfied with the experience at pcs connection.

I can't say enough good things about Mark and PCS Connection. Originally, I had my phone battery…read morereplaced there and the service was exceptional from the start. Mark took the time to explain how battery cycles work, what to expect in terms of battery life, and how to properly understand battery health. It was clear he genuinely knew his stuff and cared about making sure I understood the repair--not just getting me in and out the door. Fast forward about four months, and I unexpectedly started experiencing battery degradation. I reached back out to Mark, not really knowing what to expect since I was outside the warranty window. Without hesitation, he offered to replace the battery--no questions asked. That kind of customer service is incredibly hard to find these days. Anyone can provide a service when everything goes right, but standing behind your work and taking care of a customer after the fact is what separates a good business from a great one. Mark earned my trust and my business for the long term. This is exactly how you create lifelong customers. Thank you, Mark, for taking care of me and for providing such outstanding service. I highly recommend PCS Connection!

Paid and never got product back. Never got my original parts back, poor communication to no…read morecommunication and would never follow up even upon me reaching out. I never got my parts! I had to secure new parts to prototype and sent those out to be made by someone else. I do not recommend using this company.

stay away!!! I asked for a simple scan and print was told give him a few weeks no problem after…read morethree weeks no parts later was told parts are done then I was given an excuse printer was down another week another excuse another week was told parts where done and was asked to Venmo funds I said no I will pay cash went to pick up me parts handed me only one of my old parts and missing one with no new parts asked where are my parts another bullshit excuse with no new parts and he said would make it right it's been another week and no contact from him and missing one of my original parts long story short I would not use this guy and don't Venmo any funds unless you have the parts in your hand sketchy business practice PISSED!!!