I'm giving this place a one star review for multiple reasons.
First, they give horrible customer service, as seen and experienced on multiple occasions, Second, their selection is lack luster and very small in variety, Third, their prices are inflated in comparison to other shops in South Orange County (which is saying a lot), and Fourth the singles I have purchased from them in the past, have not been kept in great condition, which is shame on me for expecting a card store to keep their cards in good condition or without first disclosing surface issues when present.
I first started going to Rizo's because of proximity. Even though they weren't a good LCS (local card shop), they were close. Once, my wife went to buy a gift for me, and the gentleman behind the counter decided to help a customer who had arrived after her. This was upsetting, but I gave them the benefit of the situation. We never know what people are going through on a specific day, so it didn't derail me making occasional trips and buying cards from them. There was even a sale lady who was actually nice and with my permission gave my kids stickers. So I figured my wife's situation was just a one off mishap.
On my recent visit to their store, my wife reluctantly accompanied me. We were celebrating a family milestone, and she wanted to be there with us. We had a three-year-old and a one-year-old with us, who were well-behaved in the store since we had been there multiple times before. On this visit, we came into the store and found that another family with a couple kids were already looking at the cases and hunting for their collections. Because I was familiar with this store, I said a pleasent hello to the guy working the counter (and watching the soccer game on TV), and proceeded to look for some cards.
During this visit my 3 year old was looking at the cards through the glass, as EVERYONE was doing, and the sales clerk wearing meta glasses decides to single out my son and tell him to not touch the glass... this was very jolting, as EVERYONE in that moment was touching the glass... why was this male adult, talking to and isolating the actions of my 3 year old son? My 3 year old son was not yelling, he was not hitting the glass, he was not even 3 feet away from my wife (who was leaning on the glass looking at an expensive card set and wanting to purchase).
This situation caused my wife and I both to be concerned. This Rizo employee was not only talking to my son and singling out a 3 year old boy for doing something that everyone in the store was doing, but he continued to affirm his actions as though my son was doing something wrong... the same thing EVERYONE was doing. It's a card store, the majority of cards are behind glass, at any establishment where goods are behind glass, that glass is going to be touched. And if it was such precious glass, why was the family who was there before us not instructed in the same manner?!
I tried to address the male Rizo representative, who chose to confront my 3 year old son, and I could see that his attitude and mindset was confrontational and arrogant. My wife had already left the store with my 2 kids, and I was literally about to walk out of the store myself, until this meta glasses, entitled and confrontational Rizo employee said I needed to control my 3 year old... what?!? Do I also NEED to control your other customers doing the EXACT same thing, or control my wife who WANTED to spend a lot of money to celebrate?!? This enraged me and when I asked to speak to the manager, the manager came out and could not have cared less about the situation.
I had been going to this store for a while, and had personally sent in multiple customers thinking I could help an LCS. I gave them my business instead of going to EBay, WhatNot, or other Card Stores. I will never return to, buy from, suggest, or endorse anyone to go to this store. Especially if you have kids, which is crazy considering half their store is Pokeman.
Drive a little further, save a little money, have a better experience, and go anywhere else...especially if you have young kids. read more
