Dr B is awesome! He listens to you about your problems and…read moreactually will take your concerns into mind when he is ordering labs etc.. I actually like going to the Dr which isn't normally the case so I didn't hardly go unless I had too. But now since he actually see's me and hears what I have to say, if I have a issue I make an appointment now. He treats me as someone who knows when I'm not feeling OK and doesn't just treat me as a group with that symptom but in individual I highly recommend Dr B. Debby B-N

Quality care and professional staff. Great experience all the way around 10/10.Dr really shows he…read morecares and The front office manager is very lovely

Absolutely horrible experience. I called the schedule my physical and spoke with their scheduling…read moredept. I fasted to have bloodwork done at my physical, but when I finally get back to the room the nurse practitioner Angela Carney apologized and said the scheduling department screwed up and shouldn't have scheduled me for the appointment because I wasn't qualified for a physical until November. I then receive a bill from the office for an office visit for $75. I've been on the phone numerous times to get it resolved and they refuse to write off the balance because of their mistake. On top of it, they tell me to reach out to the provider directly, but she's never available and doesn't return calls. I would avoid Village Medical at all costs. You are just a number.

This had to be the worst run office ever. 1 appointment I waited an hour in the waiting rm, the…read morenext was a Virtual appointment never got connected but they made sure I paid. the next time I made appointment in office waited 45 minutes before they told me the Dr wasn't going to make it. this last one I had to take time off of work. WORST OFFICE EVER!!!

I came to Thunderbird Family Medicine a few months prior because I needed a new PCP and refill of…read moresome of my medications. I had looked around my area for clinics that were available for an appointment and they were all booked for months in advance. Fortunately, I was able to get an appointment with this clinic in a week. I saw Mickaela, one of the physician assistants on staff, for my visit. She was very knowledgeable in my condition and helped me find the best medication I needed. Mickaela was so kind and personable with her questions in order to get to better know my health, but as well as who I am as a person. This type of focus in caring for the "person" instead of just the "patient" truly is what this clinic embodies and is hard to find in healthcare. The MA Monica was so welcoming and friendly when taking my vitals, keeping me at ease. The front desk staff answered all my questions and made the process of being a new patient easy and seamless. I was even able to get lab work done in the clinic which was convenient and efficient of my time. I would highly recommend this clinic and the emphasis that they put into providing optimum care to every single person they encounter.

I started seeing Dr. Marquard because I found him on the Ehlers-Danlos foundation website. I've…read morebeen seeing the office for about seven months now, and I am extremely pleased with the care that I've received from all of the providers. Because I am a frequent user of the practice's patient portal, I do not mind the $50 administrative fee because I feel it is necessary to balance out the extra work that they have because of the patient portal. For patients with EDS, this office is a godsend as so few doctors acknowledge the disorder, more or much less treat the disorder. I appreciate the added bonus of having in-house counseling and the in-house lab. Every time I go in, I am greeted warmly and well taken care by the administrative staff and medical professionals.

Avoid Desert Bloom Family Medicine at all costs--especially if you value your privacy and your…read morewallet. Their billing department is an absolute nightmare. I have insurance with a fixed copay and zero co-insurance, yet they manage to get my bill wrong every single time. Every attempt to clear up their errors leads to the billing clerk making endless excuses, blaming non-existent "co-insurance," and talking in total circles without resolving anything. Even worse, they blatantly violate HIPAA. During a phone call to resolve my account, the billing staff actually disclosed another patient's private information to me. Save yourself the extreme frustration and find a practice that knows how to run a billing department and respects federal privacy laws. I will be filing a complaint with OIG.

Update to my last review. My nurse practitioner left this practice to go teach (and eventually…read morestarted her own practice - shoutout to TorchLake NP!!!!). I tried to stay with this company since I had already been going there for years, but during COVID they scheduled an appointment for me without my permission and/or telling me they scheduled it, and then tried to get me to pay a no call/no show fee. After that I finally stopped going there. I tried reaching out to explain I had not booked the appointment and I would not be paying a no call/no show fee, but they ignored my requests to have it removed and 6 years later they're still sending me bills for the fee that I've explained to them that I didn't incur and I'm not paying. Absolutely ridiculous!

From the moment I called to the moment I was checking in my baby... I loved how nice and welcoming…read morethe women were to me. If you want the minimum Shots and break down info on Vaccines. They are very nice and gentle during the physical.

ZERO stars!!! This place is a fucken mess. I have been going to this practice since they took over…read morethe 19th Ave and Missouri office that was formerly Just 4 Kids with the AMAZING doctor Phillip E Gear! Let me tell you this has been the worst experience. This place is ONLY about money and NOT patient care! Dr. Carlos Lopez is in the wrong business. You cannot take an oath to care for patients and ONLY want money money money! They let go their best manager Karen and hired back Sujey who has no experience in patient care and satisfaction. Every time I call it is a gamble if I can even get someone to answer let alone if it is someone who speaks ENGLISH. I have gotten a woman who has answered in Spanish and when I ask who I am speaking to after specifically asking for an employee they will disconnect OR tell me call back and still disconnect the call. If I call for a simple question about myself or my child I am always greeted with you need an appt. This office doesn't seem to know what triage is and refuses to answer general questions without making you schedule an appt. WHY? It's just another way to bill insurance and collect MONEY! Today I called for a general question and SUJEY answered I asked for one of the 2 employees who are the only competent ones and was told she was out. I then asked for the next one who she then stated she is here and what is your info. I gave my name ans stated I was not calling for myself. She then just placed the call on hold. Didn't tell me she was, didn't respond to what I said, didn't say anything just simply placed the call on hold. I then waited 4 minutes! The call was then picked up and then the phone hung up. No one spoke but I could clearly hear the phone picked and just put right back down. I then called 3 times back to back and NO ONE answered. They have caller ID so I know SUJEY saw the call and chose to ignore it. I then called the Thomas office which rerouted to Missouri. Andrea picked up and was PROFESSIONAL and assisted me and heard my long ass rant about the sorry ass manager. Of course Santoyo wanted to book an appt for my daughter and refused a triage call. So now I am waiting for a telemed that has been scheduled for tomorrow! Dr. Lopez you need to do something about this practice. If you truly care about your patients you would take triage calls and not require EVERY patient be scheduled. That is absurd and not patient care especially when it is a general question and nothing more! But You find any reason to bill even false billing when no one was even seen but you still submit to insurance for payment! Beware people!

Dr Lucia Gregorio has been my PCP for over 20 years. A number of health issues have come up during…read morethis time and I've always felt comfortable with Dr Gregorio. She stays current on medical advancements and changes in her field, and I am very confident in her competence. I also appreciate that Dr Gregorio listens and explains things clearly. She allows me to be a partner in my own health care, advising without chastising. Another thing I really love is that office staff actually answer the phone at Estrella Internal Medicine and Geriatrics - a rarity these days! Thank you, Dr Gregorio and your awesome team! Bobbie O'Connell

Wow, people do not appreciate my doctor for the excellent physician she is. So since I was a…read moremedical office manager and a professional medical transcriptionist for more years than I care to think about. I know a good physician when I see one. So I am writing this review, as I find it hard to believe some of the negative remarks I have read in reviews of her office. So I want to put some things straight. I am retired. TYG (Thank you God.) I think I need to explain some things. Doctor Gregorio is an Internist who specializes in medicine for the aged. That is what Geriatrics means. Not every physician specializes in medicine for the aged. I am 69 years old. I know old when I see it. I don't want to see a pediatrician. Although, kids and old folks have different requirements than your run of the mill adult, and react differently to medication. There are a few medications that I took for years and can no longer take because of the changes in my body, and my body's chemistry. Dr. Gregorio is more likely to know all of that kind of stuff and takes really good care of me. Plus, I have a complex medical history and I have some complex medical issues, most seniors do. To give you an example, I live in a senior community and I listen to people talk about their medical problems and how long it takes for them to get an appointment with their doctors. The average is 4 to 6 weeks. Guess how long it takes me to see my doctor, as long as it is Monday through Friday between 9:00am and 5:00 pm, and I have a problem, I get in my car and go to her office. She told me she is my ER between those hours. If it is after 6:00pm or Saturday or Sunday, to go to the ER, they will get a hold of her. I feel that this is a workable solution to all of my medical issues. She also has referred me to some excellent physicians in other specialist fields. I have several. They actually seem to talk to each other which also makes me very happy, medically speaking. There is something else she does, she teaches medical assistants and nurses, yes she does. Good physicians are not "Doc in the Boxes," and as far as answering medical questions she prefers face to face not on the phone where things can be misconstrued or misunderstood. I happen to agree with her. So, if her phone is busy or they don't answer on the second ring, she takes walk-ins if you are already her patient. What that means to you folks who haven't seen her yet is you have to make an appointment for your first visits, you might even have to go in twice for that first visit because she will probably be wanting some blood work and other fun things like that so she can get a base line on your medical needs and she will want to talk to you about it. So, if the office cannot answer your call on the second ring stay on the line they will get to you, and if you want my opinion, and even if you don't, you should wait until they get to you on the phone. I sleep better at night because she is my doctor. You would sleep better at night too if she were your doctor. Last and not least of the things I read, "She should get off of her lap top." Sorry I had to laugh at that. She will never be able to do that. You no longer have a paper chart folks, your medical records are now in that big computer in the sky. Why you may ask? Thank your government for that. It is now all EHR that stands for Electronic Health Records, she is writing her notes about your office visit, she does a good job of it, some are still struggling with that. There are some advantages and disadvantages to EHR. Remember hurricane Katrina, New Orleans was under water, and all of the medical records were destroyed due to flooding, all those medical records are gone. EHR go to a server that may or may not even be in the same state as you and your doctor. So don't worry about her and her lap top. She is entering her notes while it is fresh in her mind, just like she used to write in your chart, as a matter of fact she is typing in your chart. I just thought I would explain that.

Dr Raza is the most caring Dr, and gives her undivided attention to you while being seen.read more

Super doctor. But she is no longer with abrazo but not sure of new location . She was by doctor…read moresince I came to Az 20 some years ago

I took my 81 year old grandmother here to get her lab work done. We scheduled an appointment online…read moreand there were plenty of dates and times to choose from. We came 5 minutes before the scheduled appointment and I checked her in through their online check in system. Within a minute we received a text that they were ready to see her. She was in and out not even 10 minutes later. I've seen a lot of negative reviews about this place so I was apprehensive to take her here, but we didn't have many other options. When we went, we had a great experience and everyone was extremely courteous and friendly. If you are able, I recommend scheduling an appointment online to make things easier. The only issue we had was with parking. For a large medical facility, the parking lot is pretty crowded and it is difficult to get a close spot for those who may need assistance getting around. If you want to avoid parking issues, try to come in closer to when they open so it isn't too crowded or have someone drop you off at the front.

I have been a loyal patient at IMS in Avondale, AZ for 10+ years, so writing this is incredibly…read morepainful because I genuinely respect & appreciate Dr. Sumpter & his Medical Asst. What has forced me to speak out is not Dr. Sumpter himself, but the repeated lack of urgency, communication, & basic follow-through from the office staff &  management. For quite some time now, when in need of reaching out to Dr. Sumpter's office, I'm repeatedly met by the need of having to spend large portions of my day navigating long holds, dropped calls, & voicemails that to date have never been returned simply to obtain routine information such as lab or test results or simply schedule an appointment. On more than one occasion, important medical results were read to me by scheduling staff rather than a medical professional, leaving me confused, distressed, & without the guidance or help I desperately needed. Being told "everything is normal" while I clearly did not feel normal was devastating & left me without care or direction. My most recent experience has been the breaking point. I've recently developed rapidly worsening hearing loss -- a frightening & potentially life-altering condition, especially as a 55-year-old grandmother who wants to continue hearing my grandchildren's voices as they grow. After being seen & told a referral would be sent, days turned into more than a week with no action, no communication, & no urgency. My having to make repeated calls found only continued delays & confusion.  After requesting a return call today from office manager, Elizabeth before the end of the day, no call ever came. The office ultimately closed 1/2 hour earlier than the posted hours while I was still waiting for help. The emotional impact of feeling ignored during a possible medical emergency is profound. Patients trust medical offices with their health, their futures, &  in moments like this, their ability to live fully with the people they love. When urgency & compassion are absent, the damage is not just administrative -- it is deeply personal. It is heartbreaking to consider leaving Dr. Sumpter, a physician I have so fully trusted for almost a decade! Nor did the decision come easily!  But patient safety, timely care, &  basic dignity I feel must come first. I sincerely hope leadership takes a serious look at communication, accountability, & a sense of urgency within this office so that no other patient feels as unseen & helpless as I have. Not just during this frightening medical situation of decreased hearing loss, but as it has been a chronic issue culminating in today's events.

Dr. Sturdivant is wonderful and caring. I highly recommend her and her staff.... Kudos to her and…read moreher staff. She cares about my wellbeing.

Dr. Sturdevant has been my primary care doctor for the past several years. I never have a long…read morewait, she is pleasant and listens to me carefully and has been very helpful with suggestions and her care. I get prompt referrals when necessary. Since I never give a five out of five review, I'm giving four stars.