Dr Raza is the most caring Dr, and gives her undivided attention to you while being seen.read more

Super doctor. But she is no longer with abrazo but not sure of new location . She was by doctor…read moresince I came to Az 20 some years ago

Do not come here!…read more Their customer service is horrible! I had some surprise bills from this clinic after they lied to me that my plan would cover my bills. And they refuse to help you with it and take responsibility for their errors. Avoid this place at all costs!

Instead of making you fill out an inquiry to see a doctor -…read moreMaybe they should update their website to tell you what locations are NOT accepting new patients. Don't waste people's time filling out online inquiries if you aren't accepting new patients. I wasted 2 days with my symptoms. Lesson learned - I should have just called. I was just doing what was convenient. Probably a blessing in disguise. On to the next place for my healthcare.

This was my first Appt with Dr Catherine Asuncion, & quite frankly it was horrible. Time to switch…read moredoctors, she rushed the Appt. & didn't answer all my medical questions, also I needed to reschedule a Appt with her, but she just told me to have a nice day, and nothing as far as go to the front desk and they will have you rescheduled, this is by far the worst experience I ever had with a family MD. This was at the location in Avondale. AZ, Westview Family Medicine.

I have been a patient at this office since 2019. The red flags started to appear 5-6 months ago…read more One of the PA's left and were not replaced as the red flags popped up. My PA left in September or October and has not been replaced neither. The front office staff also left and were replaced internally with back office staff who may be doing both sides of the office? I should have found a new office at that time. I procrastinated and allow my maintenance meds to get low. So I have been coming into the office weekly for an injection. When checking in for my scheduled exam today. I was informed I had a balance of close to $600. Turns out my weekly injections where not covered by my insurance. Never received a statement, never was I informed of this in each of my weekly visits, nor was I ever called by the office to say hey... This was the last straw and would not recommend coming to this doctors office. Obviously their Accounting is not kept up to be dropped with such a high balance in one shot. My last exam I was not informed of any balance and the injections predates the last exam. They have a niche clientele and would not expect them to lose out on their patients. They showed me today that they only value their core base of patients. This was a great place to come when I was seeing PA Brian Jansen. It saddens me to leave such a low review, but I seem to be one of many others who have not had a good experience here. I hope they backfill the open slots that others within the office have had to cover.

I took my 81 year old grandmother here to get her lab work done. We scheduled an appointment online…read moreand there were plenty of dates and times to choose from. We came 5 minutes before the scheduled appointment and I checked her in through their online check in system. Within a minute we received a text that they were ready to see her. She was in and out not even 10 minutes later. I've seen a lot of negative reviews about this place so I was apprehensive to take her here, but we didn't have many other options. When we went, we had a great experience and everyone was extremely courteous and friendly. If you are able, I recommend scheduling an appointment online to make things easier. The only issue we had was with parking. For a large medical facility, the parking lot is pretty crowded and it is difficult to get a close spot for those who may need assistance getting around. If you want to avoid parking issues, try to come in closer to when they open so it isn't too crowded or have someone drop you off at the front.

I have been a loyal patient at IMS in Avondale, AZ for 10+ years, so writing this is incredibly…read morepainful because I genuinely respect & appreciate Dr. Sumpter & his Medical Asst. What has forced me to speak out is not Dr. Sumpter himself, but the repeated lack of urgency, communication, & basic follow-through from the office staff &  management. For quite some time now, when in need of reaching out to Dr. Sumpter's office, I'm repeatedly met by the need of having to spend large portions of my day navigating long holds, dropped calls, & voicemails that to date have never been returned simply to obtain routine information such as lab or test results or simply schedule an appointment. On more than one occasion, important medical results were read to me by scheduling staff rather than a medical professional, leaving me confused, distressed, & without the guidance or help I desperately needed. Being told "everything is normal" while I clearly did not feel normal was devastating & left me without care or direction. My most recent experience has been the breaking point. I've recently developed rapidly worsening hearing loss -- a frightening & potentially life-altering condition, especially as a 55-year-old grandmother who wants to continue hearing my grandchildren's voices as they grow. After being seen & told a referral would be sent, days turned into more than a week with no action, no communication, & no urgency. My having to make repeated calls found only continued delays & confusion.  After requesting a return call today from office manager, Elizabeth before the end of the day, no call ever came. The office ultimately closed 1/2 hour earlier than the posted hours while I was still waiting for help. The emotional impact of feeling ignored during a possible medical emergency is profound. Patients trust medical offices with their health, their futures, &  in moments like this, their ability to live fully with the people they love. When urgency & compassion are absent, the damage is not just administrative -- it is deeply personal. It is heartbreaking to consider leaving Dr. Sumpter, a physician I have so fully trusted for almost a decade! Nor did the decision come easily!  But patient safety, timely care, &  basic dignity I feel must come first. I sincerely hope leadership takes a serious look at communication, accountability, & a sense of urgency within this office so that no other patient feels as unseen & helpless as I have. Not just during this frightening medical situation of decreased hearing loss, but as it has been a chronic issue culminating in today's events.

Dr. Justin Singh was very caring and real with us. Even did surgery the same day because the spot…read morewas causing my husband so much pain, now 24 hrs down the road he's never felt better!

Dr. Singh is a great podiatrist. Everyone in our family has used him for one thing or another:…read moreingrown toe nails, Achilles ruptures, plantar fasciitis, and most recently partial foot amputation. He is very knowledgeable and goes the extra mile to ensure patient care. With a "think outside the box" mentality, Dr. Singh is able to find solutions others have not thought of. We are so grateful we found him!

I've Been a Patient Here for Years, and the Care Has Always Been Exceptional…read more I have been coming to this doctor's office for the past few years, and every visit has been a positive experience. The entire staff is consistently warm, welcoming, professional, and genuinely caring, which makes such a difference. The office is always clean and has nice decor. Katrina, NP, is simply the BEST! She is friendly, compassionate, knowledgeable, and incredibly competent. She always takes the time to listen carefully, never makes me feel rushed, and addresses every concern with kindness and respect. I truly appreciate the exceptional care she provides. She provides the same great service on Telehealth appointments. I know some people mention that some providers occasionally run behind schedule, but if they're running late, it's because they're giving the patient before you the same exceptional care they'll give you! The company may only allow appointment slots that are 10-15 minutes, but many patients have complex medical concerns that simply can't be addressed that quickly. I'd much rather wait a little longer than feel rushed through my appointment. As a medically retired registered nurse, I recognize quality healthcare when I see it. Katrina, NP exemplifies the kind of provider every patient hopes to find. I am grateful to have her as part of my healthcare team and highly recommend her and the wonderful staff at this office.

I rarely leave negative reviews, but I feel other patients should be aware of our experience…read more My father is 82 years old, diabetic, and on dialysis three times a week. On June 24, his pharmacy notified us that his medication required a prior authorization from this office. Because the authorization was not completed and the medication was medically necessary, we had to pay out of pocket to ensure he did not go without treatment. Since then, we have called the office numerous times, spoken with multiple staff members, and repeatedly explained the urgency of the situation. Despite multiple follow-ups and escalations, the prior authorization was still not completed in a timely manner. We were even hung up on during some of our calls, making an already stressful situation even more frustrating. At no point did we feel that the seriousness of my father's medical condition was being taken seriously. What is most disappointing is that my father, an elderly patient with significant medical needs, has had to endure the stress and uncertainty of this situation. He is fortunate to have family members who can advocate for him, make repeated phone calls, and navigate the healthcare system on his behalf. I cannot help but think about patients who do not have that support. No elderly or medically vulnerable person should have to fight this hard to receive a medication they have already been prescribed. It is deeply concerning that clinical issues like medication prior authorizations appear to be handled through a call center that is unable or unwilling to appropriately address urgent patient needs. Patients deserve timely communication, compassion, and a process that prioritizes their health--not repeated transfers, unanswered requests, or disconnected calls. The way this office has handled this situation has been unacceptable. I am sharing our experience because I genuinely do not want another patient or family to go through what we have experienced. I sincerely hope this practice improves its prior authorization process, communication, and overall care for medically vulnerable patients.

If I could give this place 0 stars I would. They do not care about helping you at all. Their…read morecustomer service is appalling. Extremely sad that I need to find a new doctor due to lack of compassion and understanding. It's a shame that nothing is being done to fix the issue either.

Sat on hold for an hour just to be hung up on, all I want is a dentist appointment why is that so…read morehard just to make an appointment

I was seen by Dr Bessette and could be happier with his attentiveness, and concerns for my health…read more He listens, and provides recommendations for my health needs. Highly recommended!

I went to dr Bessette for years thank god they rejected me as a patient. they said I missed too…read moremany appts . which was not the case. I found out in October I have endometrial cancer stage 3 C1. my thought is if Dr Bessette could have caught it earlier due to his lack of care. my opinion . never recommended a Pap smear due to my age. I asked. develop your own opinion . I have an oncologist who caught it or I wouldn't even be here. I'm battling for my life.

Very happy with Dr. S. I have been a patient since 2013, having been referred to him by a home care…read morenurse. Dr. S takes his time to listen to you and is concerned with your complete health and wellness. He remembers information that I shared about our family and is concerned about our mental as well as physical health. I admire him for taking the time to apologize if he feels he has let me down, and this occurred once and was not entirely his responsibility. Dr. S. is not only a doctor, but a friend. Thank you for being an understanding and caring human being.

Dr Subhasis Maitra is unquestionably the best physician I have ever had and I am a retiree. He…read morelistens to you, gets to know you, takes time with you and is an excellent and very intelligent reference for anything health related. When I had to leave a message for 'on call' he was back to me within a couple hours and listened patiently and spent all the time needed until all my questions and concerns were addressed. Additionally, he is truly a kind, caring and thoughtful human being. My husband and I will stay with him as long as we can!