The magic of Yelp worked today. Steve is here fixing all the items on my list. So I am happy that…read moreMoss has contacted me by text and email and that this is getting taken care of. They might just get back into my good graces. I have talked to Steve and Gael and they are most helpful. They don't have records of my previous requests, so that might be why things have gone like this for the last year. I think there are streamlining the way our requests get processed so that there aren't too many steps. So, thank you Steve. I can go to my appointments today with the confidence that Moss is working on it.

Recently applied as a guarantor with our son at a Moss and company property. Leasing agent at the…read moresite was wonderful. But the application process was a mess and poor customer service from Moss and company. After the initial application process They notified our son that there was an outstanding balance at a previous rental from several years ago, which he was unaware of, and he found out was due to an accounting error on their part. Moss and company asked him to submit a letter from the landlord saying that He did not have an outstanding balance and that it was an error on their part. My son sent the letter from his previous landlord stating that he had no outstanding balance the very next day. Then after several days, multiple phone calls and leaving voicemails, we did not hear back from Moss and company regarding the application. We finally heard back from the leasing agent that he had been denied, but she wasn't sure why so my son tried to call Moss and company multiple times to try to get more information. Not sure why the management company never bothered emailing anyone that the application was denied and that we had to hunt them down to find that out. He attempted to call Moss and company and was put on hold after several attempts and no one ever came on the line and they hung up on him. On top of this as guarantors, we make 10 times the rent money for the apartment he is trying to rent. And our credit rating is over 800. He has never been denied at an apartment complex before and the customer service with this company has been awful. Pretty much took our application money and never contacted us again. Do not do business with this company. Can't even imagine what would happen if you had a problem with your apartment once you are a tenant of this company.

I have been using Earnest Homes as my property manager since March, and have so far been happy…read morethem. Refiloe came and appraised our rental, helping us set a good rental price, and ended up getting us a tenant in less than 2 weeks from listing! Additionally, I have found Keren to be helpful and responsive, promptly addressing my questions and concerns. I've only been with Earnest for 2 months, but so far no complaints on my end.

Based on my immediate experiences, I have not had a great experience moving in with Earnest Homes…read more I TRULY hope that the experience improves going forward, if it does I will update my review accordingly. But for now, this is my honest experience in case its helpful for anyone else who is planning to rent with Earnest Homes. First, I'll say that working with Donna Cura has been great. She's extremely professional, and has been incredibly attentive at answering my questions around lease documentation. Thank you Donna for making the lease process go extremely smoothly. My concerns so far are with the move-in experience. Move in day is supposed to be exciting - you've just made a big commitment to sign a lease, put a deposit / pay first months rent, and have gone through the process of setting up all your paperwork and utilities. Come move-in day I thought I would be receiving SOME level of PROACTIVE communication / outreach about move-in day logistics and a walkthrough of the house. Instead, my move-in experience was the opposite. It felt like after I signed the documents my move-in process was an afterthought. I scheduled a walkthrough around 12:30 PM on a Friday, and was met by Oneda, who was really only there to conduct an inspection of the house. She didn't know how the house was set up or have any instructions for me on how to use the things in the house. I'll go into detail around what went wrong. To be fair, Oneda did a great job going through the inspection and was very thorough and objective at documenting the different issues (e.g., cracks in the tiling, stains, scratches, etc.) Now, where the experience went downhill for me. When we entered into the home, there were a HOST Of things that did not go right: 1) There were three electric outlets that had not been completed prior to move in, they had no covers on them. It looked as if the team had painted but forgotten to put the covers back on. 2) There was a lot of grime and dirt on the bathroom faucets. It didn't seem like they did a thorough cleaning prior to us moving in. 3) Oneda did not have any idea on how to navigate the things in the house, for instance, there were electric blinds that were down and she had no idea how to open them. I randomly figured it out by pressing a button on a remote nearby. Not a good look for someone who is supposed to be showing ME around the house. 4) The previous owner left their front door security camera system + a nest security system(?) I'm not even sure what it is because no one explained / has explained to me what it is for. At the moment, I'm not sure if its the previous owner using it to spy on us or not, because I have been provided literally zero information on it. 5) I have no hot water at the moment. I did my part to set up SoCal Gas, but I was again not given any information on move-in day on how to turn on the water heater. I was not even told where it was located, I went to the backyard to find it, and once I located it I had no idea on how to turn on it / determine if its even working. I followed the instructions / watched a youtube video in hopes of trying to turn it on to no avail. 6) Now, the one that really started the negative impression of the move-in experience - I was not given the front door access codes until 4:47 PM, despite my walkthrough being at 12:30 PM. And the ONLY reason I received them was BECAUSE I HAD to follow up and ask for them! I sent an email at 1:40PM, which did not get a response. I then called the number around 4:07 PM to follow up and thank god for Brian, because he followed up with my account manager, Keren Mendoza, (who I believe is supposed to be responsible for onboarding us) and I then received a response from Keren on how to unlock the front door code at 4:47 PM. That is absolutely ridiculous. She did not include ANY other information required like how to turn on the water heater, or use the electric blinds, or security system. I'm still hopeful that this experience can be turned around, but I will wait until I get a response from the team to provide an update.

Do yourself a favor don't even think to call them. They represent homeowners who greedy they don't…read morewanna work with you. I will call it even evil people. They don't pay deposit back. We paid everything on time. We take care of the house nicely clean just do yourself a favor don't call them. Agent Hilda Tabrikian

This team is AMAZING! My friend referred them to me and I am so grateful. I am a first time…read morehomeowner and they made the process from start to finish exciting, positive and seamless. I love our first home in the Valley :)

Madison Capital Escrow is fantastic and Maria is an absolute pro! She is knowledgeable,…read moreexperienced, helpful and friendly (and very funny). Whether you are a buyer or seller, you will not be disappointed if you have the opportunity to work with this company!

I am so pleased to have used Madison Escrow for the sale of my condo…read more Maria was amazing! She was so knowledgable in all fronts, walked me through every step of the process, always available to quickly respond to my questions, on top of my banks to speed the process, always kind and thoughtful and encouraging. I give Maria and Madison 5 Stars!!!! Thank you Maria!

I scheduled a home property appraisal with Ran because my mother recently passed away and we needed…read moreto get a date-of-death appraisal for her estate administration and it had to be done by a licensed and certified appraiser as soon as possible. I had seen the other reviews of OR Valuation Services and Ran Williams on Yelp and they looked good, so I requested a quote. His price was much less than that quoted to me by the appraiser my mother's Trust attorney's office had recommended I use, and Ran's report turn-around time was much faster. He sounded knowledgeable and experienced when I spoke with him on the phone, so I made an appointment. Ran came out and did the inspection around the outside of the house and then inside as well. He took photos and asked questions as needed and everything went very smoothly. He was also very understanding about the fact that there was quite a bit of clutter inside the house because I have been trying to clear stuff out and organize things to donate after my mother's death. I felt a little embarrassed about it, but Ran was so nice about it and compassionate and knew what I was going through. He totally put me at ease and made me feel comfortable. He was objective and able to see the house for what it is despite the mess and came up with a fair valuation compared to similar houses in our area. When Ran left he said that he would have the report done and e-mailed to me on Monday (appraisal was done on a Wednesday) which seemed totally reasonable. In fact, I received his e-mail and report on Sunday night, even earlier than he had promised. And he sent a copy via e-mail directly to the Trust attorney's office for me which save me time. I really appreciated him getting his very thorough and extensive report done so quickly for us. This is just one more thing I can now cross off the long list of stuff I have to do for the estate administration. It's so refreshing to meet someone who acts professionally and follows through on exactly what they say they will do. Kinda rare these days. Thank you, Ran!

Ran was very professional and helpful to my family with an appraisal. I also appreciated the fast…read moreturnaround. I would recommend him to anyone who needs an appraisal.

Our second transaction with Dennis and his team at The Agency was exceptional!…read moreDennis, Breanna, and Marlin prioritized our family's needs, placing personalized advice at the forefront of every step. They fought diligently to secure the best deal and provided clear, supportive guidance throughout the process ....and of course, answered our never ending questions. We know exactly who to call for our real estate needs and highly recommend their dedicated and professional services!

We had a privilege to work with Sarrah - she is phenomenal! We met at the private showing in the…read morefirst house we toured with my husband and ended up purchasing! Not only was she knowledgeable and accommodating but extremely efficient and responsive whether it's a daytime or weekend evenings. She made a whole process like a walk in the park. We originally haven't been picked from a pool of offers but she structured the offer the way that put us in a first backup position which ended up happening as the escrow with original buyer fell through. We are so grateful that we were able to work with her on it because no matter the question, Sarrah knew the answers, gave extremely valuable tips that worked, and hooked us up with best inspectors and lender possible. Thank you Sarrah for making our dream home become a reality we live in. We are your clients forever now!

We hired KIG to manage our rental property, and it's only been a few months, but the service has…read morebeen outstanding so far. As first-time landlords, we had a lot of questions and Derek was patient, thorough, and accessible. He spent a lot of time answering our questions, providing information, doing a walk-through in our unit to identify improvements, and being available to us. We worked with Ernesto to write and post our listing, use high-quality photos from the photographer KIG recommended, run comps and advise on the rental price, field inquiries, and manage the tenant application and background check. Our first weekend of having our listing live, they were able to secure a tenant, which totally exceeded our expectations. We considered a few other options but decided to go with KIG and have no regrets. The process has been straightforward, everyone we met has been friendly and communicative, and the portal has been easy to use. They are not the cheapest option, but they have been worth the cost so far.

Alyson shines in her ability to communicate proactively with both tenants and owners. She promptly…read moreaddresses inquiries, provides clear updates, and builds relationships rooted in trust and transparency. Tenants feel heard, respected, and well-informed.

By far the best realtor I have ever worked with. Mario is my realtor for life or at least for as…read morelong as I am in the area he serves. He is extremely knowledgeable about real estate and shared his knowledge with me such that I feel I have learned a lot through this process of buying a home. He is a pleasure to speak to and is very client oriented. He genuinely cares about his clients. He is also very skilled in negotiating. He is everything I am looking for in a realtor. I will recommend him to everyone in the area looking to buy or sell a home.

Mario is just great. We've been trying to sell our house for almost a year. He came to us and said…read morehe'd sell it in less than a month and he did! Not only we sold it but we had a 100k over the asking price. Mario really good at what he does and is a man of his word. I can't recommend him enough.

Sandy Cho the best in the business. I've worked with Ms.Cho in several offices since 2005…read more Professional, Her Time Management is Excellent.

Margaret Wheeler, an escrow officer for Provident, is the most unprofessional, rude, and tactless…read moreperson I have ever had the mis pleasure of dealing with. To begin, this person sent my private and confidential information to an active email that is not mine. Okay, we all make mistakes and I am usually a very forgiving person, however, instead of apologizing like any other person would do, Margaret decided to ignore my concerns for privacy and proceed to tell me that she prefers to have a "smooth process". Ummm, this process started off delayed and wrinkled because of a mistake SHE made. Throughout the escrow process, both my loan officer and insurance agent complained of miscommunication and lack of communication with Margaret. She sent rude emails with her tactless manner of speaking, which made the whole escrow process uncomfortable for the client, ME. Weeks later, after I did not receive a refund check from Provident, I asked Margaret if she happened to have a tracking number to see if the post office could locate it, as they have no other way of locating missing mail without a tracking number. Instead of just saying that it was sent by regular mail and did not have a tracking number, she decided to go on and accuse me of not forwarding my mail and updating my mailing address with the post office. I proceeded to tell her that I infact HAD updated my mailing address and that all other mail had arrived to my property without incidence. I asked her to double check where she sent the check, especially because she had made mistakes before and had miscommunication with multiple different people during the escrow process. After letting her know that the check could not be located by the post office and would have to be reissued by Provident, she requested $25.00 for a stop payment on the previous check. Why would I have to pay 25$ to receive money that BELONGS to ME? At this point, I had very little confidence that Margaret sent my refund check to the correct address to begin with. Luckily, after speaking to Margaret's supervisor, they agreed to reissue the check again without a ridiculous fee. But of course with Margaret, the issue was not over. She proceeds to send another rude email (yet again) saying I had not responded to her inquiry on my mailing address. YIKES! This lady is crazy! After responding with a screenshot with dates and timestamps as proof that I DID respond, she finally dropped it. I am sure that this one bad apple does not represent the entire company. However, Margaret is the type of bad apple that is likely to spoil the bunch. Extremely unprofessional and unnecessary experience.