My girlfriend wanted to take her daughter here tonight and also take advantage of a T-Mobile Tuesday promotion. When we arrived we found signs on the doors stating that the location was not participating in the T-Mobile Tuesday promotion. We found that many of the machines were either out of tickets or were not working. During the Chuck E show Chuck E had to leave and find some tickets for the ticket splash. The ticket splash consisted of about 20 tickets for a group of ten children. Not a good experience tonight. read more

What a mistake, grandson wanted to go to Chuck E instead of movie. Everything we touched, from table, to handrail, to all games were stickie. We washed our hands as best we could, with no soap in restrooms. Food was average an expensive. As an added treat, I developed Pink Eye, within 48 hours of leaving. Never coming back read more

Really impressed with this location! Very clean & friendly staff. My kids had a blast with the variety of games & rides. Definitely coming back. read more

I went and visited this location this weekend (March 26th, 2017) and me and my kids loved it! Friendly staff! The cashier girl on Sunday morning was so sweet and helped us with everything we needed! There were several workers running around the game room, keeping all of the games fixed! Not that we had too many issues with them, (except a token did get stuck! a worker gave us 3 tokens and fixed the game!). The pizza looked & tasted great! Will definitely be bringing my kids back! read more

This place sucks. Overpriced and it's being run by high school students that don't know how to handle things when they get busy. One guy us attending the whole ticket counter and there is 12 people waiting. Horrible service. And the food is mediocre and they got our good order wrong. read more

I came here to bring my daughter, ordered some pizza and was looking around for a place to sit, all the tables were dirty, not one empty booth I approach a worker there and he says he would get one cleaned he dissapeared and never came back so we basically had to clean up a table to sit on, the salad bar was dirty watered down ranch so we tell a girl to please bring us new one she just rolls her eyes and brings it, then of course we say thank you she says nothing and walks off with an attitude, a lot of rude young workers that must hate their job. I hadn't came to Chuck E Cheese in a while definitely not coming back! read more

As soon as you walk in you and your party get stamped. Then you walk right into the counter where you you can order over priced pizza and wings. They offer a salad bar for 6.00 it's a one time deal you get to load op a plate with withered lettuce and sloppy fixings. The drink machines need service most of choices were carbonated tasteless water. Finding a place to sit with your family is just horrible tables are wobbly and quite small. It also seems there really isn't anyone that tends to them. When we finally found a caople tables next to each other we wiped them down our selves. The luxury family style benches are located in the reserved for party area.The wait for 2 pizzas and about 15 wings seemed like forever. So why I give 2 stars? That is because every single game is 1 token! So yes I actually had some fun. Now if you put aside and ignore all the little children that run up to your tickets and try to rip them out. Or the inappropriate dressed women that do not understand this is a family establishment then I guess you will be ok. I am not going to complain too much about the staff. I did need a few things and they were very nice and responsive. Reminder...these are mostly teens and young adults doing as much as they can in this hectic busy environment. As time passed this place just seemed to get busier and busier on a Saturday afternoon. Cashing in tickets for some cheap prizes was not bad at all though. That was wierd. I think my wait was like 2 minutes. In the end I needed to pee bad. I waited to go home just wasn't too sure if I could handle the restroom. If we had to wipe down our own table. I just didn't feel like walking into a disaster zone. This place just needs to be a lot bigger. More tables that a family can actually sit together in. Better food. And maybe more staff. Well that's all I have to say. I might not be back. If so it will be a long while. read more

As far as Chuck E Cheeses go, I thought this place was fairly "clean" compared to others. They had hand sanitizers throughout. Albeit on the small end, the kids had a great time - ages ranging from almost 2 years old to 8 years old. I would go there again. read more

This chuck e cheese sucks. I brought my family here Saturday night. I understand it's a busy time, but the restaurant should be prepared for the weekend. It's dirty, 50% of the games don't work, we ordered a pizza and after an HOUR and my kids being hungry I went to see what happened. After 10 minutes of waiting for the employee to check on my order, she advised me they didn't make it. It would be a little longer. We will never come to this location again. I would rather drive out of my way to a place where they know what they're doing. I will also be writing corporate about this. read more

This is maybe 5 th or 6th time here and it's one of the okay chuck e cheese I have been to. Every time I come here there is more than a few broken games . Which is annoying because every game my son wanted to play was broken . Don't come here after the buffet is over at 2 because if you want a salad expect to wait an hour for them to set up the salad bar. It's rediculous I got a refund because they too WAY long. The employees didn't seem happy to work there or kid friendly since it is a kids place I expect them to put at least a fake smile on. Any ways besides the broken games and the salad bar the pizza was decent. read more

Lots of birthday parties for the kids here. It always seems packed but I think that is because there are not many of these in the west valley. Pizza is tolerable and service is average. read more

My kids loves this place they really enjoy being here. Happy babies happy mommy ;) there aren't many places for kids here in Arizona and during the summer the heat is very bad to go to the parks, so this place is a very nice and cool and kids are actively playing. read more

Well after about 15 minutes of calling them and they not answering, finally someone picks up and tells me they don't do to go orders over the phone. Are you serious?! I work right next door and I can't order a sandwich to go? No wonder I've never seen anyone eating here. read more

Pizza came on time, was good, and service is very friendly. The only bad thing I can report is half the games and no that's not an exaggeration, half of the games don't work! My family and I got 90 tokens thinking that should be enough to keep the kids happy and it was except we ended up using most of the tokens on games that weren't fun, more like spill games to get tickets. Again I have turned say the service was great, the food was good, but the games left a lot to be desired. read more

Trashy since the moment we walked in. Waited 1 hour for our pizza. Asked my husband to go ask them what the hold up was and the manager on site (the one with a nasty attitude and sharpie eyebrows) gave him a look as if they had forgotten. We also ordered the large sampler appetizer....we got the bread portion and fries but 35 minutes after waiting an hour for our pizza, oh and the wings that came with it never came out. They refunded my husband our money for the appetizer and said we were gunna be given the appetizer anyway, but since it was voided they didnt care to bring the entire order to our table. Not to mention, we asked if we could sit in the party section (the long tables) and the manager said "no because we have all of those tables booked".....NOBODY SAT THERE NOR WERE WE TAKING ANYBODY'S RESERVED SPOT.. Waste of time and money on this place. Get new workers please. read more

The service here sucks they don't know how to see how your doing or even help, when they do it's like 30 minutes later! I will not go back to this one any more I will drive to do to one. read more

Yesterday's experience came across as a work place violence waiting to happen. My kids and I were approaching the restaurant when one staff member walked out shouting out B!T$^! My oldest and I were hesitant to continue walking in with the younger ones but we proceeded. By the entrance, were there more staff members cursing up a storm. Still hesitating, we went in and there was only one staff member in sight. I was looking around to see if it even appeared safe to let my 7 and 5 year old play. However, I decided to leave after the awkward hostility upon our entrance. After years of coming here since my oldest was my little, I don't feel I will be coming back. I feel I will never know which of the angry staff members will be the one to snap. read more

Horrible place! It's dirty, food was cold and the salad bar was warm! The salad bar was a total mess and the lettuce was yellow and wilted. Half of the games would take your coins and the ticket counter is a total rip off and would count 10 tickets and give you credit for 1??? Too expensive for the service.. If I would've known my experience was going to be this bad, I would've simply gone to Peter Piper where at least the food is good. The staff looked very unhappy and not one person smiled!!! read more

I have to say that my experience with the venue wasn't bad ,but my experience with the manager was horrible. ( Jessie) He's rude and lazy he gives the impression that he's prejudice or maybe he just treats everyone like crap. I don't think this is the place to work if your feel like that about people. He needs to go back to training to learn how to deal with people. Other than that I like it. read more

The only good thing is the pizza. When i was here last the pizza took forever and the rides were tailored towards older kids. For younger kids they will get bored quick. I recommend trying a different chuck e cheese or peter piper pizza. Check out their playground and what they offer for kids to play on, before ordering. That is what I do each time. read more

Had a horrible experience I will never go back in there and will never take my children one of the guys name Jonny pull a toy from my daughter and snatch it out of her hands the managers and their don't even know what they're doing they overcharge you the pizzas were not even ready they gave me my pizza my food an hour and 40 minutes later because even if they gave it I to another customer read more

The Staff is great, all the machines are in great working order and if something does go wrong it is handled right away. I have been to this location many different times and every time has been a pleasure. The Food is good, the place is very clean. The place is so efficiently run that the customers all tend to be an a good mood. The only thing thats disappointing is this is a studio C location and does not have the full animatronic band. However every half hour Chuck comes out for a Ticket splash and dance. Great Location, I will be back. read more

My sons birthday party was scheduled from 3-5pm and they kicked us off the tables at 430 to set up for the next party. They have a 30 minute gap between parties but if they need more they should lengthen the gap between parties. The host told me we could move to booths if we found any available. Really? It was a Saturday evening, so 32 guest had to share 4 booths. Just be aware they say you have 2 hours, but it's really an hour and a half. It's not personalized to your child, everyone just sings happy birthday to all the birthday kids. read more

We were there for a party this last saturday afternoon and saw something that really pissed me off. about 5 black children were playing on the stage with the animatronic chuck e when an older employee barked at them to get off the stage in front of a man taking pictures who I believe was the father. the kids got down and went and did what kids do at chuck e cheese and the employee walked thru a door about 10 feet to the right of the stage. less than 10 minutes later about the same amount of children maybe a little older and white were doing the same thing up on the stage with robo-chucky. the same employee walked in their direction, looked at them, paused and then walked thru the same door without saying anything. I get why he kicked the first group off the stage. I was thinking to myself that the man that was with them needed to get them off the stage. why not the 2nd group? I'm knee deep in the difference between boys and girls with my 6 year old. I'm not prepared to cover privilege at this time on our liveS. read more

We came here and both machines we out of ice. They never brought our pizza out. They said they couldn't find us. There were very few people there. There was no wifi like it said there is on the website. And it's way overpriced! I will not return to a chuck e Cheese. read more

Just horrible. Went on a Saturday night, which I do not recommend. Almost every napkin dispenser on every table was empty. Had to swap out my own with a table on the other side of the restaurant. No straws in the straw dispensers. Manager is walking around clueless not taking care of any of these issues. And there are 3 employees chatting behind the prize counter with no customers there. Why can't they take care of straws and napkins? read more

Had my daughters birthday party here and I will never return. Horrible party host and she didn't even get anything we asked !!!! My party guest was upset and made me look bad ! read more

If I could give them 0 stars I would . Besides this location not having the unlimited games card for 1hr some of the machines were not working properly which makes it more expensive because 3 tokens for one dollar is trash! When I ordered a supreme pizza looks like they counted the veggies they put on there . It was a horrible experience my pizza was skimped and my tokens as well. Really disappointed in there service. I spent 80 dlrs on one large crap pizza and 40-50 tokens.i could say 100$ I spent since they made a fool out of me . I'm actually taking the time to type this bad review because this isn't the first time this chuck e cheses screws over. I spent 34$ on manager special in California location this month for 1hr game pass and an XL stuffed crust soda cups included. I learned my lesson good leaving money here and I will take my toddler somewhere else . I made the best of this place just for my 2 yr old boy but I will probably never ever go back to this misery. read more

Had never been to Chuck E. Cheese & never will go back. Horrible customer service from the start! When I saw people that got there after us getting their order before us I got up to check on the order. There were a lot of employees standing around laughing & talking but no one seemed to bother asking what I needed. I went up to the girl that was stamping everyone to get it & asked who I could ask to check on an order. She pointed to the same kids laughing & talking. So I politely asked if someone could check on an order, one of the girls (first name started w a Z) turned around & told the girl "go tell someone else, i need you to come back so I can train you." I was furious. It would take you TWO minutes to check on an order. Finally someone giggling said they'll check & 10 minutes later we got our food. It took more than an hour & a half to get our food. NEVER GOING BACK. the manager seems so careless too. So it's not like we got anywhere when we mentioned it to him. read more