Today I am upset we spent over 60 bucks we asked for two game cards unlimited my husband put one inn his wallet while we played with one our son is three so he doesn't need two at a time well after the first card said five mins left we took out the other card little did we know it also now had five mins we did not swipe it nor use it the lady did not want to give us our paid hour time just 15 mins back. This was just sad an she didn't even give us a receipt when we paid!!!! We will not be back here I'll drive to Orange County atleast when we buy two cards out there we don't have this issue And the female bathroom had no toilet paper read more

Chuck E. Cheese - Over 60 - Pizza Near Me - Murrieta, California

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My boyfriend & I took our 2 year old here to cool down and have some fun, right when we got there another family was ahead of us waiting to be stamped in, all while it's very obviously busy but seemed understaffed. We were waiting for a good 10 minutes and many other families piled up behind us so we all took it upon ourselves to stamp us in. Okay, waited and paid and the main thing my daughter liked is the trampoline area, we go find a table and there is again nobody by the gate to let her in. We wait and wait eventually I let her in myself. Eventually a "staff" member came and just stood by the door having kids run in and out but his vibe was very strange and he very clearly didn't want to be there lol. As we're leaving, I watch somebody ask the front desk "so do we have to be checked or can we just leave" because nobody was checking or stamping people in AGAIN. The employee said "yeah you can just go", the mother that asked was appalled and started saying to her husband how unsafe that is considering that's something parents really appreciate at such a chaotic place ! I give it 2 because some of the staff members were genuinely trying to help while others stood around! Hopefully they hire more staff soon! read more

We went there tonight to celebrate my nieces birthday and they went above an beyond. Everyone we encountered was so friendly. The workers there wear many hats (cleaning, refilling salad bar, checking people in and out) but didn't hesitate to answer any questions I had. Ben who was at the front had great customer service and so much patience, he help me with the cake process and also went out of his way to get a candle and even provided a personal lighter to light the candle himself. I also encountered a young lady (with short black hair and glasses) sadly did not get her name but she answered my question with such a kind attitude. Way to go! the kids and adults had a wonderful time in the establishment. Thank you we will be back! read more

Amazing service!! We just celebrated our daughters 5th birthday and it was a blast! Honestly the workers and manager Jorge was amazing! Very friendly and accommodating! They have also upgraded the place which is super clean, nice and modern. Ten out of ten tonight! Thank you wonderful staff!! read more

The employees were always disappearing and seemed to hate their job. Never cracking a smile . Obnoxious parents everywhere hogging all the machines getting as many tickets as possible. Once my 3 year old was able to get enough tickets we went to get some fun little toys and they had nothing not even a lollipop... got a foam Ball worth 45cents for 150 tickets lol Never again! read more

We had a birthday party here this morning. When they called to confirm and such earlier in the week, I let them know some things about my son so they would be a little more patient than normal. The staff was AMAZING. They were kind and welcoming. Chuck E. Cheese spent a little time with our party and it really just made my son's day. Food was great and the staff at the prize counter were kind and patient! Always be kind and and it'll be reciprocated. read more

Customer service very rude , never return to this Place location. Seem like they're not happy with their job or something this place use to be fun full with nice worker but today I went was so rude the lazy seem so mad no smiles. Not like it . read more

Excellent atmosphere and customer service since grand reopening. We now drive 40 minutes to this location vs. 2 other locations near our house. read more

I will not punish my kids and deprive them of chuck e. cheese they love the games and the food......BUT... I mentally prepare myself for what i know is coming and every brain cell and instinct in my body tells me to NOT to walk through those double doors.... but I do, for my kids... expect long lines ... i would blame this on understaffing but there's always employees, a good amount.... they just don't seem to know where to go or what to do... broken games ... it's getting better after the lines..... waiting on food .... tonight the wait was 1hour 15min for food ... really come on ... if i was management this would be my focus.... P.S ... if your not going to use the four registers behind the counter .... ever ... then get rid of them!!! stop teasing the customer with false hopes of fast service... i'm proud i can keep my disappointment inside and allow my kids to enjoy the time we spend there... if anyone from the organization reads this... What happened it wasn't always this bad, please make changes to keep your customers your customers..... read more

I love this CEC! Every time my family and I come, the staff is friendly and nice, the place is clean. I haven't had a bad experience at this place and we've been coming for 5 years now. This CEC never disappoints. Two thumbs up! read more

We arrived at 6 on a Thursday night and it took 30 mins to order food. Only 1 person taking orders. It than took an hour and half to get the food we ordered. We than tried to cash in tickets and waited 25mins before 1 of 7 people working helped us. Person only helped because we asked and she got an attitude. She was darn near throwing stuff at us. The food was cold and staff just hides from customers. Save money and get a bounce house. This place sucks !!!! They really need an adult to manage the kid employees. read more

Nasty. Gnats in booth. Employees didn't seem like working there shaking head when customers waited to come check in.Salad bar was disgusting and not cleaned and a ton of missing items. Manager gave excuses. Spent way too much to get CRAPPY service, gross food. Just overall BAD STORE! read more

Chuck E. Cheese - Nasty Visit killed a huge gnat in our booth, management didn't care. - Pizza Near Me - Murrieta, California

Worst dining experience i've had in a while. It took almost 2 hours for our food to come out only it for it to be cold. The workers were very slow and didn't help us for a very long time at the prize area. When a staff member did come they were very rude and had a bad attitude when they did help. DO NOT GO HERE !! read more

The short: -Staff looks bored/unhappy -Games and machines need tending to (a few of them ate our tokens) -Gotten very stingy with the tickets -Bad food (terrible pizza and salad bar was sad looking) -Place needs new carpet -Not many rides/game options The long: I felt guilty about my daughter not having more kid experiences since she usually goes fine dining with us, travel to other countries where it's not so kid friendly, etc. so I figured we should make it up to her by taking her to Chuck E. Cheese's, seems like the right thing to do, right? So I looked on their website and printed out some coupons, checked to see if they had toddler areas and apparently they do so I said to my husband "let's treat her out!" Turns out that it was the wrong thing for us to do. We got to the door and she didn't want the door guy to stamp the stamp on her, so he gave her a bracelet to wear but she didn't like that. We tried to get her on a few rides but she wasn't interested because there was a gigantic plastic mouse (Chucke's figurine) next to her and it freaked her out. At this point, we had so many extra tokens, my husband and I decided to play a few games ourselves and have our daughter watch. She seemed to enjoy the skeeball and even started throwing a few with us. The basketball hoops, she was intrigued with. Certain video games, she watched on curiously while my husband played. The pizza was terrible, salad bar was sad looking, we got 50 tickets and redeemed it for a tiny pinwheel for our daughter. On the way out, one of the employees chased us down and asked if we had a stamp or a bracelet to show that the child is ours. We couldn't find the bracelet my daughter had on earlier, so he asked my daughter "is this your daddy?" (My husband was holding her) and she cried and said "NOOO!" because the staff was so close to her, not because that's not her daddy. LOL. The employee let us go, we laughed so hard. I was never a Chuck E Cheese girl when I was growing up, and it looks like my daughter won't be one either. At least we can say we gave it a try and wasted $20. read more

My two-year-old and I went to Chuck E. Cheese today for the first time. The manager was so nice to us and she saw how fussy and angry my two-year-old was and she tried almost everything she could to get him to smile. Thank you Chuck E. Cheese we will be back. read more

Place is ok. The only thing that i dont like about this place is that the machines are always down. I been there many times and the ticket machines are always down. I hate how you have to wait in line just to count your tickets. Then after that you have to wait again to get your price. I rated it it a 4 cause even though i dont like it the kids always have a good time. read more

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Manager was horrible didn'tsmile while we were getting salad and ordering food and drinks was very slow at the register like she did not want to be there. Just a straight face dead look wow. some games did not work. chuck e cheese needs to hire people that want to be there and have a smile on there face. no employee was happy to be there. You can just see it in there face. We were celebrating a friends kid b-day.and it felt so uncomfortable. I will never have my 3 kids party there for sure. P.s. Please smile and at least try to make it a happy place for the kids at least! read more

My kids had so much fun. Reasonable prices, clean games (I noticed them being cleaned throughout my time), and most importantly friendly staff!! We downloaded the app for rewards and will be back due to this great experience! read more

Holy disgusting batman. This place was soooooooooo gross. The carpets appear to never have been cleaned EVER.. I get it. There are tons of kids, dirty kids even... But as a multi million dollar corporation you account for hundreds of dirty kids in your establishment daily. Either have the carpets cleaned regularly or put tile in so you can mop with bleach daily. Walking in the stench of dirty slaps you in the face. It was our daughters birthday so we couldn't just leave. The pizza is mediocre at best but it always has been since I was a kid. We werent there for the pizza so I'll give the food 2 stars. I was legitimately terrified of my 2 year old falling onto the floor. We will not be returning until we read reviews on Yelp that the sanitation in this establishment has significantly improved. read more

The 3 star is for the gaming aspect for the kids. We personally either eat before or after we go to Chuck E. Cheese. I know that a 4 star rating is honestly saying a 3 star on Yelp as you know how amazon and car dealer ships are.... if I don't get a 5 star rating it is really a 1 star. I myself look for 4 stars and above however I feel this play is a solid 3. No food is being judged. Nor wait times. Just plainly on the the games. So what place can you go where every game is 1token. So right off the bat I look at 10% of my tokens as being gone as a lot of machines are broke or not working like they are suppose to. So say 15% of the machines are down. Still with the online coupon for 100 for 20$ it's a good deal. Just bring hand wipes. read more

Don't ever come here horrible. you're better off throwing a little birthday party at your house staff were very rude unprofessional and have no personality food took over an hour It's all about poor management read more

After reading all the reviews on Yelp and google, I was very apprehensive to visit this location but since this is the closest Chuck E Cheese we decided to pop in on a Saturday and celebrate my son's 4th birthday. We found the staff to be very friendly! We've been here for 2 hours now and I'm watching one of the employees walk around swiping his card and letting the kids play for free. There's also another employee waking the floor, cleaning up tables and picking up trash. We ordered 2 large pizzas, breadsticks and chicken wings. When our pizza arrived (about 30 minutes later, but we didn't mind since the kids were playing), one of our pizzas were wrong. The employee immediately apologized and told us she'd bring another pizza. To sum it up, this place is great and we'd definitely come back. read more

I'll start by saying i come here with my family often and usually the experience is really good . Today (Mother's Day) we decided to come out late . It was pretty dead inside maybe 4 other people . We walked up to the counter and the manager greeted us and was very friendly when taking our order. 7:53pm We go sit our belongings down and play some games . After a while everyone is getting hungry we then notice we've been waiting 45 mins for 1 medium pizza . ( 2 families did show up after us ) We go up to the counter to ask why the long wait and they say they had our pizza sitting in a two go box sense apparently that's how the manager sent the order in ? No biggie we expect out pizza to just be reheated maybe in the oven for a few mins idk? No, instead the female worker brings us out our half pepperoni and half cheese pizza . We kind of give it a weird look and before we say anything she tell us they cut half a pepperoni pizza and half a cheese pizza from two other pizzas they had already made and put these together for us so that it could fresh sense they messed our order up . So this is why the pizza looked uneven . Well everyone was hungry so we ate , pizza wasn't bad in taste but was room temp at best . So not sure how this pizza was made from two fresh ones . 3 stars for past good experience and friendly staff , But the pizza thing was weird especially with the rumors of them using recycled pizza lately. Will likely return one more time to check the pizza theory out but who knows when. Also shoutout to the one guy in all black looks like he was doing a lot the work , fixing broken machines , replacing tickets , cleaning tables and trash . read more

The location was clean & food was good BUT....When we came in we told them we had not been here before and asked what the rules were and they never told us about the PAUSE option when you are eating. We came on a Wednesday and they have 1 hour play for $17.99 but since we were NOT TOLD about the Pause option the kids ate their piza through the 45 min of the hour. We spent over $100 and very unhappy with the staff! When I complained to management they did NOTHING and did not offer even an apology! Very diappointed we had to buy Another hour so the kids could actually play. Poor management & very poor customer service! read more

I came with my daughters to have a good time and play so order a wings and a beer for my husband ... it was good ... we decided to order one more round of wings and a beer the boy who attended said it was a beer for hour and I thought that they had never said that very badly ... and I found it distasteful and very lazy.... They made me wait for my beer because the person that would charge me was taking their break that bad taste and bad service I come to this place because it is the closest to my house but I do not know if I return.... too bad guys!!! read more

Chuck E. Cheese - Pizza Near Me - Murrieta, California

The worst customer service I've ever had. MEGAN (manager?) is not suited to work with the public. Treats customers like crap. She got my carry out order wrong twice before I decided to attempt to cancel my order, however she would not allow that. She argued with me that she got the order right and this mistake is what I ordered... well that might work as her excuse the first time but to blame me for her getting it wrong a second time?? It was 2 pizzas and 2 orders of wings, simple. Just admit you got it wrong and move on instead of being a jerk. Went home with one warm pizza, one cold pizza, and two orders of cold wings. As she remade my order in the back I could see her through the little window flailing around while talking bad about me and angrily throwing her arms around. Contacted corporate to let them know, customers should not have to have employees blatantly talk s#*t about them while they wait 45 minutes to get their correct order. Unfortunately they've lost my business, my 5 year old has more fun at a park anyways. You'd think during these times employees would be happy they have a job... but with service like that, they won't have it for long. read more

I've been to this location multiple times. & I honestly believe that CoVid forced them to step up their cleanliness. Me and my family honestly didn't have the eww feeling due to staff not maintaining the sanitation.. PLEASANTLY SURPRISED. Definitely coming again read more

Went there to take my grandkids to have some lunch and fun what a mistake. Cheese pizza was $20 but I figured it's OK the kids will have fun with it 30 minutes later still had not received the pizza I went up and asked the lady at the cash register if she could check on it and said if it wasn't ready I would just take a refund. She went back to the kitchen and came back out and said that it was ready I could go around the corner and take it off the counter that the gentleman back there had said it had been there for quite a while I informed her that our pager had never gone off letting me know. and that if it had been there for a while it was probably going to be cold she asked if I wanted to see a manager and I said yes. A man in a black shirt came out and said that he had put it on the counter quite a while ago and asked if I had not been by the pager I explain to my son had been sitting at the table with my granddaughter with a pager right next to him up until the time I came and switched with him and held my granddaughter at the table while he took my grandson he said he didn't know what happened but that it had been there for quite a while we walked over and it was cold. He said he could reheat it or take the one that was about to come out of the oven and give it to me I said I didn't want the one that was about to come out of the oven as that was someone else's and then their order would be delayed because of the mistake with my order he offered to reheat the pizza again but is it already had dark brown spots on the top I knew putting it through again would just make it completely black and I told him no I didn't want that. He said well that's what I could do I said to forget it said I didn't want it and went to get my stuff together a lady in a blue shirt came over and asked me what happened I explained the situation to her and she said it had not been there for that long that it only takes five minutes to go through the oven and that she saw him putting it in the oven when she walked to her office 10 minutes before. So two different people gave two different stories I believe the gentleman in the block shirt who is referred to as the manager as it was ice cold and her version of it beeing put in the oven put in the oven less than 10 minutes before and was ice cold made no sense. She offered to put it through again to reheat it and again I said no that was not what I wanted as it was not going to work she said well that's what I can do for you I said I didn't want that she turned and walked away. So I paid $20 and had no pizza no apology no refund or anything else. I would stay away from this Chuck E. Cheese as they don't seem to know what they're doing as they contradict each other and they do not care if the customer is happy. read more

Very clean, completely updated, organized, delicious food, and great staff. I loved coming here as a kid and I now get to enjoy my kids coming here. The birthday parties look very fun too. My kids love the ChuckE Cheese show and they thought it was cool they got to meet ChuckE cheese walking around. read more

Staff was friendly. They were constantly cleaning off tables and games. My husband came in separately with our 1 year old and didn't know you had to get stamped, the staff member asked if he had pictures of her on his phone before letting him leave out the door with her since they weren't stamped. Overall good experience! read more

As you can see this place has bad reviews already! Well let me agree with the majority after going!!! This is the dirtiest place ever! I mean dirty! Like wanna barf it's so bad! I didn't want to touch anything or eat! The bathroom literally looked like it had never ever been cleaned! Mind you I'm from the east coast and the Chuck E. Cheese I grew up going to is still there! Same one! Same location and I'm in my 30's! It's way cleaner! It's been remodeled it's nice! I have never been so grossed out! There are kids here! That means germs! We left without finishing our cards time because it was so nasty! I posted a pic of the carpet but ALL the carpet is bad! Outdated games, old, out of service on most, dirty, not wiped down, and the smell is horrible! The salad bar food is frozen! Like they freeze it thaw it serve it! The counter to get your toys was so dirty! Seriously we are NEVER going back!! Go to Round 1, Peter Piper, anywhere but here! You might catch a disease! I'm not joking! The carpet is so gross you will be immediately disappointed to even walk with shoes on! Corporate needs to shut it down! I'm reporting this place to OSHA!!! read more

Chuck E. Cheese - Pizza Near Me - Murrieta, California

update to our visit to chuck e cheeses in Murrieta. I received a prompt email from the manager that asked me to contact cecentertainment. (customer relations). I did and within hours I had a response from them asking for details. I them the info they requested and now they want to know my name and address so they can send me a pass for next visit. you know, things happen but they said they'd take care of us and that's all we can ask for. thank you Chuck E.. read more

$5 Take out menu is great! Big portions, and ready fresh exactly at the time scheduled.

If I could give 0 stars I would. The manager is so unfriendly and doesn't seem to care at all about customer service. The games were malfunctioning and my kids waited over 10 minutes for them to come check the game and refund them the money spent. I tried to talk to him since he was the only one at the counter and he ignored me. Finally someone else came out and she sent someone over right away. When she communicated it to the manager he just gave us a dirty look. I would rather drive to a different location than go to this one. The service has been poor the last few times we've come and it's sad that my kids love it so much, we always spend a lot of money, and the service is horrible. I understand being understaffed but every single time? And then to not acknowledge the people waiting for you and act as though we are bothering you. I will spend my money elsewhere from now on. read more

This Chuck E. Cheese is nice and clean. The staff is friendly. My kids love coming here to play games. The pizza is decent and they have beer read more

Chuck E. Cheese - Pizza Near Me - Murrieta, California

This place is a major let down. Half the stuff doesn't work and there isn't much to begin with. We only come here when we don't feel like making the drive to Riverside or across the Ortega hwy. My husband would rather drive to a Chuck E. Cheese's 1 hr. away then waste our money here. They don't restock the buffet often enough and you have to fight for a slice of pizza because the lazy dads that just sit and watch their kids play are also watching the counter like hawks waiting for fresh pizza to be put down and then it's gone .5 seconds later and then it takes the employees 10+ minutes to put out more. I went up multiple times and there was no pizza out. That annoyed me. I will say that the last time we came during the buffet hours one of the employees asked us if we would like a pizza to go... for free. We said yes (of course) so that was nice and unexpected. I still will only go here as a last resort. read more

Giving a 5 star review because of this hard working man named Aaron. I took my two children here today and I noticed this young man constantly running around cleaning and sanitizing every game throughout the facility the whole time we were there. Then we were waiting to turn in our tickets for prizes and he sees us runs over and helps us out since we were waiting for a few minutes while a few other workers walked by acting like they didn't see us waiting. He was also very patient with us when our children took forever to decide on what they wanted. Anyways only did a 5 star because this one employee who stood out. Otherwise it wouldn't have been a 5. read more

This Chuck E Cheese is small and gets really crowded. Because of the smaller size and limited games, there is almost always a wait for every game. The machines are older and ate a few of my quarters. They also don't look like they ever get cleaned. The prizes suck and you pretty much get nothing for your hard earned tickets. But I think it's the same prizes for every chuck e cheese so not their fault I guess. I would've given them only 1 star but 1 extra star for the sweet girl at the register. We were buying the 70 tokens for $20. She was nice enough to pull a coupon from her drawer which gave us 100 tokens for $20. Otherwise I would go elsewhere. Pins and pockets in Elsinore is a good substitute. read more

Of all the Chuck E Cheese locations I have been to this one is probably the best. I like to bring my kids to the lunch buffet, price is reasonable at $7.49 for adults and $5.49 for kids (3-10). My kids have always have a great time when we come here and I have never had any negative issues. read more

Great little party hostess, Joanna, for a party of 12, she was really attentive, stayed making sure all the kids had what they needed. Pizza was delicious with plenty of cheese and pepperoni. Great salad bar, had a variety of veggies and salad type, garden or Caesar. Bummed about 2 drink policy. Great little cinnamon roll pizza as complimentary dessert. Nice little setup but be prepared to decorate with balloons or it looks too plain. read more