Gia at Urban Air provided excellent customer service! She was so friendly, helpful, and attentive from start to finish. She made sure we had everything we needed and made our visit even more enjoyable. It's rare to come across someone who genuinely cares about the customer experience. Thank you, Gia, for going above and beyond--we'll definitely be back! read more

I've taken my kids to Urban Air Temecula several times, and unfortunately, it seems like every visit involves some type of incident with either other children or their parents. While I understand that conflicts can happen in a busy family entertainment center, what has been disappointing is how these situations are handled. In my experience, the managers and staff do not appear to be adequately trained to respond to or de-escalate these incidents. Additionally, many of the play areas are often unattended, with little or no staff present to monitor children's behavior or help prevent problems before they escalate. I believe the facility would benefit from having more employees actively supervising the attractions and providing better training for staff on how to handle conflicts professionally. My kids enjoy the attractions, but the lack of supervision and inconsistent response to incidents makes it difficult for our family to feel comfortable returning. read more

First time we have been here and there is a bunch of pros and cons from a parent's perspective. We came in for a birthday party, was greeted and directed to party check in. That's when we got lost with absolute no direction given after, just pointed to the party room and was told to go there. Our party host, didn't really engage much with the parents or kids or give any direction as well so we just let the kids run rampant, hoping there would be some kind of party structure. They do call your party back to the room over the loud speaker which the acoustics of this huge building made it hard to hear. It's way larger than uptown jungle, super cool concepts and activities to do, seemed semi-supervised by employees in some areas, but not all so the vibe I get is basically older kids watching younger kids. It took nearly 20 minutes to receive a frozen pretzel that was nuked and still cold and churro bites. The icee float was terrible, don't recommend, just get a regular icee. Surprisingly their pizza is pretty good! In the end it just struck me as a hunger games: kid edition where a parent can sit down at the cafe for a couple hours and have this place babysit your kid. There were 9 private party rooms and a bunch of outside tables to have parties at as well. The only thing that made me feel uncomfortable is the lack of security and safety measures, this place is so loud, crazy and hectic, what would stop anyone from coming in and taking a child? There is no identifying stamps or bracelets or any checkout measure to make sure you are going home with your own children. Parents seem to have a false sense of security in here and I'm sure most are not following their kids and eagle eyeing them the whole time they are here. read more

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This place is the coolest! They literally have everything from the laser tag, rock climbing, zip line, slides, arcade, trampoline, etc.... Membership fee is $22 a month with 6 months to a year commitment. One day pass Deluxe is $35 but some games are unavailable or pay $44.99 all day pass which gives you access to everything in the park, and an extra fee for the required socks... The indoor park is open from 10-8pm. They have a restaurant inside which is really cool so you don't need to worry of getting hungry but they don't serve alcohol. I think this is the dopest park I've been for that price and services offered and it's clean, I wouldn't mind driving one hour away. I wish we have this in San Diego. It's pretty cool -- and honestly funny too -- seeing so many parents working on their laptops while their kids are off playing, it's definitely a scene you don't see everywhere, haha! read more

Urban Air - Trampoline Parks Near Me - Murrieta, California

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It's a cool place for kids of all ages. Especially older kids that feel like they outgrow a few of the indoor places around the area. It's huge. So many things for them to get into. They can be here for many hours. For parents bring entertainment for yourself. Bring a sound proof headphone because it is very loud and overstimulating for many people. The noise do go through AirPods if you think that may work. Download movies bring work to keep busy lol Pizza was good. A bit on the saucey side. It would taste better if you requested light sauce. Party here is expensive. So bring lots of money, but it is worth it. Kids love it. Do it for your kids. :) Bathroom is clean. Party room is chill. Very organized. read more

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Took my kiddo around noon to burn off energy. This place is AMAZING! The little ninja warrior section is great. The establishment was clean and food was fresh and hot. My only gripe is that at the rock wall and rope course needed more staff. The levy on the rope course was constantly getting stuck so my kiddo was stuck a few times and only one attendent. And the rock wall only had 3 staff but several kiddos. I witnessed kiddos unbuckling themselves because there was nobody to assist them. Even a kiddo climbing without a harness because no staff was available to keep an active eye. I understand they are still trying to find their grove but just some safety concerns to keep In mind read more

We heard this place recently opened around Thanksgiving. We came on 12/13/25 with friends to check it out. I browsed online and filled out the waivers the night before to save time. We arrived around noon and there were plenty of staff available to check us in. Isabella helped us; we asked lots of questions, took a quick guided tour around and then decided what we'd purchase. She was kind and patient with us since it was our first time. She let us know there's a promotion right now since we're part of the first 200 guests. If we purchase the Ultimate Pass we'd automatically get a Deluxe Pass for free that lasts a year to return, expires December 2026! Then, if we wanted, we could pay $5 more to upgrade (per visit). Parents could also get in on the fun and play for 50% off. Parents can also not pay and not play for free. Lastly we purchased socks, which to me ran a bit small. For 2 kids, 1 parent and 3 socks we paid $135.35. We were given our wrist bands, our Deluxe Passes for next time and off we went. It was full, but not squishy. There were a few parties in the private rooms, but overall it had the new clean vibe. We were told there really isn't a time limit, unless they've reached capacity. That made it more appealing so we didn't have to rush. The girls only tried about half the stuff while being there for 3 hours. They were happily exhausted when we left. They really enjoyed the trampoline area. One tried the tube slide and big slides like 20 times! Then they did the warrior course a few times; there were three different options. If you fell you landed in a 3 foot deep ball pit! They did the ropes course and laser tag. We didn't get to do the sky rider, the mini basketball area or the rock climbing wall. We'll try those when we return. There was also an area for smaller kids to climb and crawl and slide around. We noticed 9 party rooms available. There were a few benches throughout, 3 massage chairs, and mounted TVs playing sports. The intercom was a bit hard to decipher whenever staff would come on. There was music playing as well, but nothing crazy loud. There were bathrooms towards the back left and two areas to put shoes; one up front and one near the restrooms in the back. There were also lockers you could pay for to store your belongings. There were several staff which was great for safety and to ask questions. The reason this place earned four stars and not five was the food area. I ordered the pizza combo (comes with 2 slices and a drink) and 2 Dippin' Dots for $20.49. Since they didn't have cheese pizza ready I was told it may take awhile, like 12 minutes. No problem, I said. There were a good amount of tables and chairs, but getting the food, if you were given a buzzer, which I was, took FOREVER despite all the teenagers workering behind the counter. I literally waited 35ish minutes for 1 slice of cheese pizza and that was only because I went up to the counter 2 times to ask for it... my buzzer never went off. Also there was only one long line to order food, when they had plenty of space to add more lines. I could tell other people were not happy with the food wait times, why, because I was watching people go up with buzzers and sent back to keep waiting. The pepperoni pizza was sub par. The cheese tasted a bit better, but maybe my girl was just hungry for waiting so long. We probably won't order food next time, but we'll definitely return to try new adventures! Our girls were 12, 9 and 6 and they had a blast! read more

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This is by far our favorite kid activity in the area! My son plays for hours and it never gets old.

We LOVE this place! We have been to the Fullerton location for a birthday party a couple years ago, so we were so excited and couldn't wait until our local Murrieta location opened up!And we found out it was opening close to my son's birthday! We visited on 11/26 and it went smoothly. Paris was SUPER helpful and friendly. She has amazing customer service!! Thanks, Paris!!! We hope to have a birthday party here soon! Thanks for coming to our area Urban Air!!! read more

Urban Air - Membership perks!!!! - Trampoline Parks Near Me - Murrieta, California

Came to urban air for a last minute birthday party and almost had to leave because of the cost. However Caly told us about all the offers and actually made it affordable. We had a great time and now three members of the birthday party became members. Calys customer service was really exceptional and we are glad we chose urban air for my nephews bday party read more

My family and I went to Urban Air and Cali was super friendly! She was very patient and helped our family with any questions we had. Employees like her make you want to come back just to have a good conversation with her. Cali's super awesome!! read more

The kids love this place, lots of stuff for them to do to stay busy and the pricing for the month isn't bad considering they can go everyday. They have food we've tried the pizza it was really good. It def gets busy on the weekends. Spots like these are great esp in the summer when it's too hot to play outside read more

We came here for a birthday party that started at 12pm. We stayed till about 7:30pm. I liked that there was no 2 hour limit and then they kick you out. The girls really got to celebrate. read more

Urban Air - Sky gym - Trampoline Parks Near Me - Murrieta, California

Booked our sons birthday party here & I am so happy we did. It's a great place for kids and teens , the pizza is also so good! But the best part was our party host Izzy! She was so sweet and attentive. Izzy made the experience so much better . read more

Really cool spot to bring your kids. They have rock climbing, obstacle courses, slides, and zip lining.. I'm not gonna lie, I had a blast too. Only down side is that it's easy for your kid to be able to leave without supervision. Other than that it's a fantastic place. Maybe if they also had wrist bands for kids with autism would help. The workers here were absolutely fabulous, friendly, and helpful. Definitely coming back. read more

Paris was the BEEESSSTTT party host EVER!!!! Super amazing party thanks to her and my kid wants his next party here thanks to Paris!!! read more

Urban Air - Trampoline Parks Near Me - Murrieta, California

I visited prior to the grand opening to film my kids content for YouTube, so technically this was work for me. the staff is cool! Thankfully Jamie remembered me from a previous trampoline park and helped us sign in and get things straight away, manager was ok with me filming content but this is not something that is normal for everyone since there's usually lots of hoops to go through as a YouTuber. Nonetheless, staff was very helpful from sign in and through all the safety assistance with slides and obstacles. ANYWAY. Super fun park! 5 slides, small zip line, and there's ground level and air obstacles, lots of climbing and jumping. We were busy for 3 hours having too much fun. The zip line does get busy cause the gearing up process takes a while. would definitely return! Visited on a Monday afternoon, wasn't crowded but lines got longer after 3pm. This is the old Bed Bath and Beyond location on kalmia st. Parking lot has been huge and empty but UrbanAir is now taking over lol read more

This review is for the Murrieta location. I purchased two unlimited passes for my children before they significantly changed their weekday hours. At the time of purchase, weekday hours were 10:00 AM-9:00 PM, which was a key reason we joined. They later reduced hours to 4:00 PM-9:00 PM, a material change that drastically reduced the value of the membership. Had these hours been in place originally, we would not have purchased the memberships. The new schedule does not work for our family and makes the membership effectively unusable. Despite this, customer service--including Supervisor Jason--refused to allow cancellation or issue a refund. This is not a preference issue. It is a fundamental change to the terms under which the membership was sold. read more

Super fun place for the kids HOWEVER prices steep! It's abt $40 per kid per visit. Right now there's a promotional ticket $100/6 months. It also shouldn't be a flat rate when depending on your kid height they aren't able to participate in everything. My kid loved it and can do all but the elevated attractions. I do feel like staff is attentive. One of them pictured comforted my son better than I could have imagined when he feared coming down from the wall he climbed. We will go back solely for his service and maximizing the 6 month membership. read more

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This establishment needs A LOT of improvement but one great thing about this place is the friendly staff, especially Elijah (Ju Ju)! He's extraordinarily helpful! read more

We celebrated my daughter's 10th birthday at Urban Air Adventure Park, and everything was absolutely wonderful! We had the private party room, which made the celebration feel extra special and stress-free. Lexi was amazing--so sweet, attentive, and incredibly helpful with coordinating every detail. My daughter absolutely loved her! The entire experience was smooth, fun, and well organized. I highly recommend the Deluxe Package. It was well worth it and made the day unforgettable. We will definitely be back! read more

This location has only been open a few weeks and the lack of employees working certain areas is concerning. The climbing area in particular has 7 climbing areas with only 1 employee working it. There is no set time limit for the kids climbing so there were kids waiting for over 20 min just to be able to enter the area To climb then they have to wait for the employee to put the safety harness on them. The kids can climb and then get off and climb on another area therefore making the wait time just insane! There needs to be a better method here. For the amount of money families spend at this place you would think the staff would be better and be more accessible. I would suggest waiting a few more months for this place to get their act together. read more

Urban Air - Climbing area - Trampoline Parks Near Me - Murrieta, California

I would a love a but more comfortable seating for the parents but the kids have fun and leave sweaty every time!

Misleading information on the small birthday package that I didn't find out about until I received an email from their team 1 week beforehand. Only for basic rides, and it's another $350 to get the bigger attractions. No solutions either from management. Very disappointed. read more

My son loved it. worth the membership instead of paying each time. a lot better than some of the other trampoline parks in the area.

This place is amazing and so fun! My kids are 8 and 10 and had hours of fun. It felt safe and clean. The staff is so helpful and nice. I would recommend for a wonderful day!!!! read more

Really fun basketball hoops ( small ) I suggest for kids although I got a horrible bruise from one of their tube slides read more

Urban Air - Horrible bruise - Trampoline Parks Near Me - Murrieta, California

Kids had a great time ! Staff is super friendly and helpful !!! Amazing place for kids !!!

We went there their second day opened. They were so busy and their employees were not educated enough on the memberships that the girl who worked with me, signed me up for a six month membership instead of what I was told "a monthly membership". My son hasn't been back since his second time because he isn't tall enough to do half of the things there! I do not like that we were both lied to and now not able to cancel our membership because the new employees didn't know what they were selling us. I swear on everything we did not know we were signing up for a 6 month commitment. That is truly insane. read more

Izzy is an amazing party host and made my experience so much funn!! It was a great experience and my best time here yet thank you so much! Request Izzy as your party host!!! Barbara read more

Amazing service amazing food many options for drinks Paris,juju,Eli England, kamryn, Mayra, Andrew, sofi, Izzy, Brandon, Pamela, kate, Jacob and MPF had amazing service very fun will come again read more

Urban Air - Trampoline Parks Near Me - Murrieta, California

Good trampoline park, lots of extra things to do. Rock climbing area with staircase thing and there are harnesses for safety.

I have to give a huge shoutout to Izzy at Urban Air. She truly made our visit so amazing!! She was kind, patient, and went out of her way to help us with everything we needed. You can tell she really cares about people and takes pride in her job. It made such a difference for our day. Thank you Izzy, for being amazing we'll be back because of you! read more

All day fun for the kids. We spent hours and the kids still didn't want to leave. They have lunch choices that reasonably priced.

staff looks constantly confused. At one point it seemed like we were bothering them when we asked for extra plates they kept us standing at the edge of the counter with them, seemingly actively trying to ignore us. We had to like literally beg for one of the people from the kitchen to give us the service. The staff are very young teenagers Takes forever to get food. they don't accept cash. ordered nachos sensor didn't ring went up and asked for them after 30 min. Laser tag was broken. Horrible. Six dollar dipping dots ice cream was frozen solid and when we asked, it looked bad they said yeah they've been down there for a long time. read more

Urban Air - Stale or frozen solid dipping dots ice cream six dollars - Trampoline Parks Near Me - Murrieta, California

Absolutely great, definitely going back. We love this place! We especially love laser tag and dodge ball!!

service is amazing cafe was super nice and Paris was my fav everyone was very nice and respectful PARIS needs raise read more

Urban Air - Paris and cafe - Trampoline Parks Near Me - Murrieta, California

Great place to run of steam for the kids they deff have it figured out we got the membership to urban air must say u get a lot for what u pay for no limit on your pass like up town jungle they make u pay bye hour and not clean at all for the family I would recommend this place they will have a blast .portals and other ones over rated read more

Had a great time with the kids. But Very pricy nearly $50 a person if you want to experience everything. Parents are at least half off as well as the babies. Will definitely be back staff was friendly and attentive. Mens Restroom was very clean as my boys RAN right in with no shoes floor was CLEAN! Might book a bday for the kiddos read more

Went in for the first time front desk ladies were sweet but the rest of the staff were arrogant and rude. Made it seem like we were bothering them for asking questions. While also being rude when asking us to move or telling us what to do. Need to fix there entitled attitudes read more