I'll make sure to give you a 5 star car buying experience, we are the best in Jackson county…read more #GoSeeFadi

I bought a 2023 Kia Sorento on Nov. 29, 2024…read more After the salesman had confirmed some basic info, I was passed to Matt, the finance guy. He sat me and my parents (they were loaning me a down payment) in his office where he proceeded to give us a great deal with a $1500 tradein value for my 2011 Ford Fusion. Fantastic. When he asked for the title for my Ford, I gave him what I THOUGHT was an acceptable document--the signed-over title of the Ford from my ex husband. I will admit guilt here--the title should have been fresh and in MY name, which I did not understand. But Matt said, "It's fine, we'll take care of it," and took the title and gave me the tradein value. In December, after I'd already driven the car back to Illinois with the promise "I'd receive plates in the mail," I received texts from Matt stating that they actually DID need a fresh title, so they'd fedEx the faulty title I'd given them back to me. Several weeks later, that title had not arrived. It had been lost with FedEx, and my ex had to order another one. At this point, the temp tags given by Art Moehn had expired. I called the dealership to ask for new ones and they refused for "legal reasons." I even offered to repay the tradein value of the Ford and start over, but was told that wasn't possible. My ex finally got the Ford's fresh registration and signed it over to the dealership. I FedExed those documents back (it was nearly March at this point). I received a text from Matt confirming that, yes, I should receive my plates in the mail, and they'll send a 60-day temp tag, which did arrive. The 2nd week of May, I still had not received my plates. I became concerned--my temp tags would expire May 29, and I'd booked a road trip through Canada (at a $2k expense) for which I'd need proper registration. So I contacted Matt (after several ignored previous attempts) on May 14, asking if he could check that all paperwork was in order. He assured me that it was, and said I just needed to wait. Several days passed with no update, so I reached out to both the Illinois and Michigan Secretaries of State. Neither had any information on my VIN. I spent over 4 hours on hold. I reached out to the leinholder, Capital One, who said, yes, there was a delay from Art Moehn on paperwork. Feeling like I might have found the issue, I contacted Matt. He proceeded to call me back and repeatedly state that he could not do anything, that the lender had nothing to do with the registration, that it "must suck" to be in my position, but there was absolutely nothing he could do because DealerDoc (who he'd FINALLY agreed to contact after several texts) hadn't "gotten back to him." He insisted that DealerDoc "doesn't make mistakes" (this did turn out to be true, but wait for the end). So I reached out to DealerDoc on May 23. They returned my call on May 27 to communicate the following: DealerDoc did not receive ANY transfer registration paperwork until May 15. One day AFTER I'd sent Matt the a text regarding checking on a 3-month-old registration paperwork submission. To reiterate--I now realized Matt hadn't submitted ANY paperwork until almost 3 months following his receipt of my valid title. Art Moehn's employee berated me, ignored me, and then gaslit me while covering up his own ineptitude. He had never submitted the paperwork until AFTER several emails and texts from me (nearly 3 months after I'd submitted valid documents) and lied through his teeth about making a mistake. While I now finally have my plates (nearly 7 months after sale, 3 months after submitting valid paperwork, and many hours wasted on hold), I cannot speak more poorly about Art Moehn's staff, at least with this particular employee. My Kia is fine, by the way. But don't trust financing, registration, or communication from this dealership.

I totally recommend this place to anyone that needs a repair on their car in the area. I had a…read morecaliper on my 4Runner break so had no brakes. I took it to Ann Arbor Toyota and after a few days of having my car they came back and told me that it was going to cost $2800 for rear calipers, rotors, and pads. Seriously??? I called DC Side Street and let them know I was really in a bind and needed to get my brakes fixed and asked them if they could possibly get my car in asap due to not being able to drive it. I told them about the situation and Chris told me be here at 8am the next morning. I was running late due to getting my car late and not being able to tow it. I drove it from Ann Arbor Toyota back roads to get it in. They literally had my car fixed that day by 4pm. They did this because they care about their customers and know that word of mouth is how they get new customers. Oh I didn't mention, they did my brakes do a fraction of the price, literally over half the price of what Ann Arbor Toyota quoted me. I will forever be a loyal customer to this place. Thanks again boys!

Disappointing! Had a new water pump installed on our Camry several months ago and found out later…read morethe radiator reservoir was never filled . Also a bolt was left out of the spray shield under the front end when the radiator was drained. The new owner was indifferent about it. Very poor workmanship Been with Side street a long time but will not go back. Mike G.

I bought a new 2021 Toyota Venza from this dealership and Sheena the salesperson made the…read moreexperience wonderful. love the car and I always do my service here as well. I have been so impressed! Not only are they thorough and friendly, they are also honest. I never feel like I am being pushed for extra service and they even do a video walk through of the service process and send it to me. I am now looking at buying a new EV here and test drove an option without feeling huge pressure. Car purchases are already hard and high stakes. I appreciate how the team here really takes care of customers. If you want a great experience, work with Sheena!

I had a great experience with Cam Shaw in buying a car. He answered all my questions and bent over…read morebackwards to help me.

Great service. Willing to work with customers. Prompt service. Highly recommend service going above…read moreand beyond.

I do not recommend this place. My 19 yr old son hired Bart to install a lift kit on his truck. He…read moregave him a good deal, since he's friends with his Dad. Problem is, that He did a shotty job. The truck was returned with ALL of the bolts finger tight. The truck caught fire while my son was driving it home, at 75mph on the expressway. Due to the Wheel Hub coming loose and shattered the bearings. My son struggled to put the fire out! He could have been KILLED. We got the opinion of 3 other master mechanics who all said this was due to improper install. My son had to fix the front driver side suspension costing him $600 in parts+ the tow not to mention the labor he put in. Then we take the truck for an alignment, and on our way home we hear and feel something is not right with the rear end.... ALL the bolts for the rear Control Arm are loose! My son reached out to the owner, Bart, after the first problem he had. The guy could have cared less, he told him that because he didn't charge him full price, and that they threw in a few bolts for free he thought they were even. I'm furious. We weren't expecting a full refund but we were expecting Bart to take accountability and do the right thing, such as covering all or even some of the extra expense to repair HIS mistakes. Considering this is how he handles business with so called friends, I don't recommend taking your vehicle to him.

Everything! Positive, comfortable experience purchasing my…read morefirst Acura! Friendly, knowledgeable salesman. Lovely facility and waiting area. Paperwork completion went well and delivery of vehicle easy peasy! I will drive from just North of the Toledo area for service at Fox as well and consider it worth the drive! Thank you, Jerry!

Matt in the service department is awesome. Highly recommended, friendly and professional! I…read morewouldn't take my car anywhere else.

Luke and the team made a great offer for my Father in laws truck. Even drove up to Fenton Michigan…read moreto make the purchase. Never thought I would SELL a vehicle to a dealership! Thanks again Luke!!

Needed new rack and pinion. And fix my exhaust. Jim said his son did the work. Yeah well I payed…read morefor brand new car parts. I took to another mechanic after Jim. Because my whole muffler fell off the next day. Was told and witnessed I paid for shit Labor and Rusty Used Parts. Do Not Recommend.

I am so very pleased with the service I received here! I was able to bring my vehicle in quickly…read moreand the repair was completed in a short amount of time. Jim was very pleasant to speak with. I will definitely be a return customer!

An hour and a half and counting for an oil change and tire rotation!! Everytime I come here it's…read morelike this. I would NOT come here except for the warranty.

Had the most amazing experience with Geoff one and Samantha we purchased a Seltos for My Daughter…read moreand Telluride for myself!! I have purchased lots of new vehicles before, but this was definitely hands-down the best experience I have had from beginning to end highly recommend. All of the staff was so great!